The Westin Maui Resort & Spa Ka'anapali
2365 Kaanapali Parkway, Lahaina, Maui, HI 96761-1900
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About
#22 of 25 resorts in Maui
Location
4.7
Cleanliness
4.1
Service
4.0
Value
3.6
Travelers' Choice
GreenLeaders GreenPartner
Commanding Kaanapali Beach, The Westin Maui Resort & Spa, Ka'anapali has completed a spectacular transformation of its 12-acre tropical paradise, including the reveal of Kaanapali’s newest luxury experience Hokupaa at The Westin Maui. The resort is just steps away from snorkel and sunset cruises, neighboring Whalers Village and championship golf in Maui, Hawaii. Elevate your stay to a room or suite in the newly-redesigned and completely transformed luxury tower. Guests of Hokupaa will be treated with exclusive access to The Lanai at Hokupaa which includes panoramic views, daily breakfast, a private bar, infinity edge cocktail pools and cultural experiences. Surrounded by lush gardens with cascading waterfalls, the 770-room beachfront resort abounds with ways to rejuvenate. Guests can indulge in six outdoor pools that include an interactive new family pool, dedicated adults-only pool, spa rejuvenation, unique island themed dining experiences and cultural activities. Complimentary shuttle services are also offered for a short trip to historic Lahaina town for more shopping, dining, nightlife and sightseeing.
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Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Snorkeling
Children Activities (Kid / Family Friendly)
Paid private parking on-site
Wifi
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Yoga classes
Yoga room
Fitness classes
Personal trainer
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Outdoor dining area
Snack bar
Poolside bar
Water sport equipment rentals
Entertainment staff
Evening entertainment
Waterslide
Kids club
Kids pool
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
24-hour security
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Private balcony
Room service
Safe
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Green
Languages Spoken
English
Location
2365 Kaanapali Parkway, Lahaina, Maui, HI 96761-1900
The Westin Maui Resort & Spa Ka'anapali
Getting there
Good for walkers
Grade: 86 out of 100
86
20 Restaurants
within 0.3 miles
6681Reviews322Q+A100Room tips
Reviews
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Beautiful facility! Beautiful rooms and beds amazing. Bathroom is spacious. Not sure if all bathrooms are same but you had to step into deep bathtub to use shower. Was safer bar but not postponed to be functional getting in our out. Could be issue if you are physically impaired. Everything else was wonderful.
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Date of stay: December 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Staff great. Lots to see and do on resort…..we had ocean view on 8th floor. We enjoyed sitting...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Aloha all. If you are planning on visiting Maui, please do not stay at the Westin Maui Resort and Spa. They have just evicted 200 maui fire victims to make room for tourists. You’ll be staying in the rooms fire survivors had to vacate for your vacation 🙏🏽💔🙏🏽
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Date of stay: December 2023Trip type: Traveled solo
Room Tip: If you care about the fire victims of Lahaina, do not support them.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Stayed/worked at hotel for two weeks. Had a very comfortable room overlooking the lagoon, pool and ocean. Staff was wonderful and very friendly. Had good quiet nights of sleep and I would stay here in the near future.
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Date of stay: October 2023Trip type: Traveled on business
Value
Location
Service
Room Tip: Try to get an ocean view!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
This review is for a stay in June 2023. To say that we were "disappointed" would be an understatement , especially considering that we travelled all the way from India to celebrate a birthday here. As a family of 4 Bonvoy Gold members , we have the "know-how" when it comes to the Marriott website or app. But we still make our online reservations with due diligence , repeatedly checking the details lest we make any mistake. Thus , when a booking being made for Ritz Calton Kapalua generated a non-refundable reservation for this Westin , we were SHOCKED. Just seconds ago , we cross-checked every single detail ( the room category at Ritz Carlton , the generous cancellation policy , etc. ). HOW & WHY DID THIS HAPPEN ?? We have no clue. And sadly , Marriott Bonvoy did not even bother acknowledging this fiasco. Coming to the "accidental" booking that we were now stuck with - a USD 1300+ / night Hokupa'a "Ocean View" room - a misnomer in my opinion , unless going out to the balcony & craning your neck towards the left qualifies to be called one. Despite all 4 of us being Gold Elite members & here to celebrate a birthday , simple requests made via Emails / calls / at the time of check-in , were blatantly ignored : 1. Upgrade - DENIED ; 2. Room closest to the ocean for a better view - DENIED ( in fact , we were assigned the first one after exiting the elevator i.e. the furthest from the ocean ). As a USD 1300+ / night room , the aesthetics / furnishings were underwhelming. Housekeeping behaved as if they're doing a great charity , & simple requests were met with frowns. Furthermore , they insisted on cleaning the room at their time of choosing & were adamant that the room be vacated before doing so , even if you were peacefully seated in the balcony. The Hokupa'a rooms come with access to 'The Lanai' - the resort's version of an Executive Lounge. Unfortunately , despite having a lot of potential , this place fails to impress. The evening round of canapés are limited / slowly replenished , with guests pouncing on them within seconds of their arrival. The breafast isn't "artisanal" in any way. The vibe of the entire lounge in itself is very dull , the palm tree-obstructed ocean views being the only saving grace. Coming to our dinners at Hale Mo'olelo. Quality / Quantity / Portion size - Satisafactory. No complaints. Service - As an Indian / South Asian , I find the American concept of tipping hideous - especially the "obligatory" & "percentage" aspect of it. A tip on our side of the globe is a gesture of appreciation for exceptional service , not because 5 star hotels / fine dining restaurants underpay their staff. Unforfunately , servers at Hale Mo'olelo make a mental note of your "tipping capacity" after your very first meal here. This despite being more than generous , might not match with your fellow diners ( overzealous honeymooners / bankers / etc. ) , leading to a pretty 'biased' experience. While this might not be the Four Seasons / "White Lotus" , is expecting a more "Hawaiian experience" too far-fetched ?? Apart from a 'blink-and-you-miss-it' sunset tradition , I did not notice any other traditional Hawaiian song / dance performances. The Westin is meant only for "domestic conference tourism" , and definitely not worth the inflated room rates that they charge from genuine tourists. Their inability to acknowledge our Bonvoy Gold Elite status ( & the birthday that we celebrated during our stay , which they were well-aware of ) was the biggest let-down.…
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Date of stay: June 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Overall it's a beautiful property and the staff (most) are friendly & helpful. I loved the benefit of being in the Hokupa'a Tower and would highly recommend that option if you're staying there. It places you closer to most of the amenities, upgraded rooms & lanai with included food & drink options offered throughout the day make it worth it. There were two things that I found to be disheartening.1) Most of the outdoor furniture was dirty. Sometimes it was bird poop, sometimes it was an indistinguishable stain, oftentimes, it was multiple stains. I couldn't understand why such a nice hotel wouldn't clean or replace such disgusting chair or couch cushions. I saw this on the furniture on our room's personal lanai as well as throughout the property at restaurants, lounge areas, etc. When I shared about the dirty cushions on our lanai, they immediately came up and removed the cushion covers, washed them and brought them back clean. But, I shouldn't have had to ask...they should be doing that on a regular basis. And it was very clear that these cushions hadn't been cleaned in a long time. Plus there were still stains that I guess couldn't be washed away on them. 2) The resort offers you a hospitality room to shower/freshen up on your last day if you have a late flight. I thought this was a wonderful amenity, especially since check out is at 11am & our flight wasn't leaving until 7pm. That meant we could hang out at the beach or pool or do another tour and before heading to the airport, then shower and change before a long 12 hour flight. I didn't realize that these hospitality rooms would be dirty. It was clear that they did not clean the rooms in between hotel guest usage. There were dirty towels on the floor, used beds and used showers. We were condescendingly told to deal with it, as it's a free amenity and they didn't have time to clean in between. …
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Date of stay: August 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: Don't waste money upgrading to room with lanai. They're all on the 2nd floor which doesn't give...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Love this villa style resort. Staff is friendly and helpful. The restaurant at the pool has amazing food. Room was always clean and updated. You have to request housecleaning 24 hours in advance but at the time of check in we told them we want daily cleaning, to avoid the daily request; and it was honored. Pool was relaxing. Lounge chairs were hard to get but I feel that’s a usual for most resorts. We would definitely visit here again.
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Date of stay: February 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I love the property, although the restaurants are lacking so the best and only options for good restaurants are in Lahaina. We all know of the horrific and tragic fire that has destroyed Lahaina and I would not recommend this property any time soon. In fact I have a pre-paid reservation for early next year. I called with a simple request to delay the reservation. I was told I could cancel WITH NO REFUND or come at the reservation date, not exceptions. This is truly the worst customer service attitude I have ever experienced from a Marriot / Weston property. While I would like to recommend this property and or the Marriot Vacation club I would never do either after this experience.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
+1
Truly a magical experience. The beach is the most Beautiful one I’ve seen in my life and I’ve traveled all over. The water was amazing, calm, and so clear. Everyone was so helpful with our family, including a child on the autism spectrum. We stayed in the Tower and were blown away by how well the remodeling was done. We loved the Lanai. They had lunch and dinner “bites” that were larger than expected and more than enough for our family to get breakfast every day. We also would get snacks all day, our kids (teens) loved it too and it was nice for them to have some independence too. Bartenders were all super nice and being able to go to the Lanai to relax and just connect as a family made this trip really amazing. We did the luau at the hotel for convenience and glad we did - excellent service and the fire dancing - which we know isn’t traditional - was the highlight of the night. Food was generally good - they had kid options too which was helpful for picky eaters. Pools all good. Did like the adult hot tub with sand bottom. Kids loved the Hawaii ice bus by the water too. I see reviews for bad service or bad rooms - they are often people who stayed in the old section of the hotel. Don’t book these rooms - even with super high Marriott status you likely won’t be upgraded - it’s not like other Marriott properties - so if people plan on this - then get frustrated it’s hard to blame the hotel IMHO. Also, with the current info about the fires we weee thinking back on our amazing trip and hope everyone is safe and healthy at the hotel. 👍…
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Date of stay: July 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Maui Resort & Spa Ka'anapali
Responded Aug 10, 2023
Aloha novafamilycraig, Mahalo for posting a review of your stay with us at The Westin Maui Resort & Spa, Ka'anapali. We are thrilled to learn that our beautiful beach captured your heart and left you awe-inspired. The calm and clear waters of our shoreline truly offer a slice of paradise, and we are happy to have shared it with you. Your kind words about our team's hospitality and their dedication to ensuring your family's comfort are deeply appreciated. We are committed to providing a welcoming environment for all our guests, and it's heartening to learn that our efforts made your stay special. We're glad you enjoyed the recently remodeled Tower accommodations and the convenience of Lanai's offerings. It's wonderful to know that our dining options, pools, and activities, such as the Hawaii ice bus, contributed to a memorable family experience. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. With Warmest Aloha, Michelle De Guzman Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have never stayed at a hotel with such poor customer service. Be careful, their “team” scammed us and indicated we had a $100 credit per day to use at the resort. They even told us we had to use the full amount each day or it would be forfeited. Based on what my wife and I were told we spent $100 many days expecting a credit for each day at the end of our stay. At the end of the stay they did not honor what we were told. The valet and concierge personnel were rude and impatient. A valet parker raised his voice at my wife when she didn’t exit the car quickly enough. Management ignores attempts to call/email and does not return calls! This property is a poor excuse for customer service. it was a terrible experience. There are way better places to spend your $ in Maui. We won’t be back!!…
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Date of stay: August 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Maui Resort & Spa Ka'anapali
Responded Aug 10, 2023
Aloha markmT5910WS, It was a pleasure to host you and your wife's visit to Maui. We want to engage with our guests and extend meaningful, inspiring service to help maximize an optimal stay. Please accept our sincere apologies for any miscommunication regarding our daily resort credit and the service you received from our valet. We are sorry that we did not address your concerns to your complete satisfaction, and we assure you this is not typical of our hospitality. We will share your specific remarks with our team to ensure these instances are not repeated, and we encourage you to reach us directly at the hotel to discuss this further. Mahalo for your candid feedback, and we wish you all the best with your future travels. With Warmest Aloha, Michelle De Guzman Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The front desk clerk told us upon arrival that each of our two room would receive a $100 resort credit per day, we verified this with the clerk twice. Upon check out we were told that this was never said and it was only a $100 total for each of the rooms. They LIED to us and no one ei accept responsibility or even come back with a helpful solution. Had an issue with valet, man came banging and yelling at me after he told me to pull off to the side, very RUDE. Asked for daily housekeeping services and many days were skipped even after talking to talking to front desk. Event planner was very rude and disrespectful when asking for help in making dinner arrangements and day trips. iManager and I did speak about the resort credit fee and has not been returning calls. Very disappointed in the way things weee handled.…
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Date of stay: July 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: The front desk clerk told us upon arrival that each of our two room would receive a $100 resort...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Maui Resort & Spa Ka'anapali
Responded Aug 10, 2023
Aloha T2129CHkarenm, Mahalo for choosing to stay with us recently. Our focus is on giving each guest an enriching experience with meaningful and intuitive service. We sincerely apologize for the inconsistent service you received during your time with us. We assure you this is not indicative of our hospitality, and we appreciate your valuable insights. At your earliest convenience, please contact us directly at the hotel so we can discuss this in more detail. We will share your review appropriately, and we hope you will give us another chance to demonstrate the exceptional hospitality we strive to provide every guest. With Warmest Aloha, Michelle De Guzman Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$761 - $1,041 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin maui resort and hotel lahaina, westin maui hotel, westin lahaina, westin maui resort and spa, westin maui resort spa, lahaina westin
LOCATION
United StatesHawaiiMauiLahaina
NUMBER OF ROOMS
769
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Frequently Asked Questions about The Westin Maui Resort & Spa Ka'anapali
Which popular attractions are close to The Westin Maui Resort & Spa Ka'anapali?
Nearby attractions include Maui Escape Rooms (0.1 miles), Whale Center of the Pacific (0.1 miles), and Whalers Village (0.1 miles).
What are some of the property amenities at The Westin Maui Resort & Spa Ka'anapali?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Maui Resort & Spa Ka'anapali?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Maui Resort & Spa Ka'anapali?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Westin Maui Resort & Spa Ka'anapali?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to The Westin Maui Resort & Spa Ka'anapali?
Conveniently located restaurants include Island Vintage Coffee, Leilani's On The Beach, and Monkeypod.
Are there opportunities to exercise at The Westin Maui Resort & Spa Ka'anapali?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Are pets allowed at The Westin Maui Resort & Spa Ka'anapali?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Maui Resort & Spa Ka'anapali offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to The Westin Maui Resort & Spa Ka'anapali?
Many travelers enjoy visiting Old Lahaina Courthouse (2.9 miles), Lahaina Jodo Mission (2.6 miles), and Wo Hing Temple Museum (3.1 miles).
Does The Westin Maui Resort & Spa Ka'anapali have any great views?
Yes, guests often enjoy the ocean view available here.