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The Westin Maui Resort & Spa, Ka'anapali

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2365 Kaanapali Parkway, Lahaina, Maui, HI 96761-1900
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (4278)
Room & Suite (1199)
Videos (1)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 04/30/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Maui Resort & Spa, Ka'anapali
Updated 04/30/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#26 of 33 hotels in Lahaina
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Commanding Kaanapali Beach, The Westin Maui Resort & Spa, Ka'anapali has completed a spectacular transformation of its 12-acre tropical paradise, including the reveal of Kaanapali’s newest luxury experience Hokupaa at The Westin Maui. Elevate your stay to a room or suites in the newly-redesigned and completely transformed luxury tower. Guests of Hokupaa will be treated with exclusive access to The Lanai at Hokupaa which includes panoramic views, daily breakfast, a private bar, infinity edge cocktail pools and cultural experiences. Surrounded by lush gardens with cascading waterfalls, the 770-room beachfront resort abounds with ways to rejuvenate. Guests can indulge in six outdoor pools that include an interactive new family pool, dedicated adults-only pool, spa rejuvenation, unique island themed dining experiences and cultural activities. The resort is just steps away from snorkel and sunset cruises, neighboring Whalers Village and championship golf. Complimentary shuttle services are also offered for a short trip to historic Lahaina town for more shopping, dining, nightlife and sightseeing.
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Room & Suite (1,199)1,199
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Children Activities (Kid / Family Friendly)
Paid private parking on-site
Wifi
Pool / beach towels
Pool with view
Adult pool
Fitness classes
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Snack bar
Wine / champagne
Poolside bar
Evening entertainment
Kids club
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
Salon
Concierge
Convenience store
Gift shop
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Bathrobes
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Housekeeping
Private balcony
Room service
Safe
Separate living room
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Green
Languages Spoken
English
Hotel links
Special Offer:Discover Hokupa'a
6353Reviews290Q+A100Room tips
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Popular mentions
Heather wrote a review Jun 19
Austin, Texas2 contributions
Where do I even begin. After 25 + years as a travel agent, never have I been more disappointed with a "resort" as I have with this one. Let me just start with day 1. Day 1 - I called to see if I could extend my reservation by one day, and was told "sure...but it will be $900 for that night" instead of the $540 I confirmed 4 months ago. Fair enough..I said "No Thank you." When I arrived at my scheduled arrival date, I was put into a "aina" room. OK...I was explained that is is a mountain view. I got into our room and our view was a rooftop and a/c unit. I of course went downstairs and complained, but I was told "sorry...this is what you booked". I explained that I don't even have the mountain view...I'm looking at a a/c unit. For $540/nt...that should not be what I"m looking at. She explained to me that that is all they could do, unless I paid an extra $450 to "upgrade" to a room with a view. I explained that I don't mind the "Aina" room, as long as that what i'm looking at and not an A/C unit. No Luck. Our room is so horrible, we can't even open our 2 suitcases. There is not even room with the 2 beds, and 2 suitcases to walk around. Just horrible!!! Fast forward to day 2 and 3....no housekeeping. I even went out in the hall on our first morning when I heard them cleaning the room next door, and told her we would be gone in 1 hour for them to come clean. I was actually surprised that we were getting housekeeping because so many hotels didnt offer that because of COVID. I said all we really needed was clean towels and the trash emptied. Nothing else. But when we came in from the beach, our room had not been clean. Fast forward to our last night, and we still have not had housekeeping service. I went down to the front desk and asked for trash bags so we could at least get our trash out of the room, and we got laundry bags. It's just been one disappointment after another. I asked for a late check out, since we have a 9pm flight, and thinking with all the complaints they would accommodate..nope. After being a loyal Marriott Bonvoy member, I really expected more. I can honestly say that I will steer all my clients and friends away from this property and I will re-think my loyalty to this brand. What I think the staff doesn't realize and understand, these little things they could have easily fixed could have made the trip wonderful for us. The only reason I gave 2 stars is because the pool staff and restaurant staff were wonderful. So incredibly nice and helpful.
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Date of stay: June 2021
Cleanliness
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Sleep Quality
Room Tip: Do not pick the Ania room...unless you want to look at a room and a/c unit
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Wild Travels wrote a review Jun 17
Mn37 contributions7 helpful votes
Hotel was fine and has been recently remodeled. Decent views (thought our first "ocean view room" had a great view of the parking lot). We had the extended lanai room which is nice, but the price charged for this is crazy. Rooms and property are clean and in good standing. The Hokupa'a tower rooms are small and the promised Hokupa'a tower experience is severely lacking for the premium charged. There is no "expereince" just paying a lot of extra money for the same poor service and experience that everyone else will receive. By 7am there are no pool chairs to be found anywhere, if you have young children you won't be able to watch them swim. Lines and waits for everything are long. Staff is hit and miss for friendliness and helpfulness. Service in the pool area is severely lacking. Plan on waiting a LONG time for a drink or not at all to get one. For what you pay there is zero value for the money. You will leave disappointed and wishing you had read and listened to the reviews staying elsewhere.
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Date of stay: June 2021
Rooms
Location
Service
Room Tip: Can hear all the noises in the floors above you
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Response from Team Marriott, Guest Services / Front Office at The Westin Maui Resort & Spa, Ka'anapali
Responded 3 days ago
Aloha wild_mn_travels, Mahalo for your recent visit and also for your review. We want to extend our apologies for these concerns during your stay and for any inconveniences you experienced. We take feedback such as yours very seriously and will share it appropriately as we are continually striving to better our guest experience. We hope you will accept our apologies, and we would welcome another opportunity to provide you with the perfect stay you deserve. With Warmest Aloha, Kevin Hancock Director of Guest Experience
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Rntabrizi wrote a review Jun 17
4 contributions10 helpful votes
Located in a gorgeous area, beautifully maintained, clean and just fabulous. Unfortunately it all ended there as far as our experience went. Service was extremely mediocre without any personal touches or any attempt by the staff to make any extra effort. Check in was very routine almost robotic, poolside staff came by very infrequently and when they did it was no smiles, unfriendly and quite mundane. Rooms are VERY small but clean and well kept. We ended up checking out 4 days early and went to the Kea Lani. If the hotels management is reading this, you need to remind your staff on a daily basis that they are in the hospitality business and that their job requires them to be hospitable and friendly with the hotel guests and make them feel they’re at their home away from home.
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Date of stay: June 2021Trip type: Traveled with family
1 Helpful vote
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Response from Team Marriott, Guest Services / Front Office at The Westin Maui Resort & Spa, Ka'anapali
Responded 3 days ago
Aloha Rntabrizi, Mahalo for taking the time to evaluate your stay. We are pleased to know you enjoyed a few aspects of your stay. However, our primary focus is making sure you receive exceptional service from our associates; therefore, we are disappointed this was not your experience. We hope you will accept our apologies and our promise that this will be addressed. Mahalo once more for choosing us, and we hope you will allow us another opportunity to provide the enriching hospitality for which we are known. With Warmest Aloha, Kevin Hancock Director of Guest Experience
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Cookie C wrote a review Jun 15
1 contribution
Senior Concierge Aurora Crispin Was very helpful with many beautiful and Interesting things to see on the Island 😊 She has a very pleasant personality and very easy to talk to!! Thanks again Aurora You are fortunate to have such a competent and friendly employee on your staff!! Good job Westin
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Date of stay: June 2021Trip type: Traveled with family
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Response from Team Marriott, Guest Services / Front Office at The Westin Maui Resort & Spa, Ka'anapali
Responded 5 days ago
Aloha Cookie C, Mahalo for sharing your feedback with fellow online travelers regarding your visit to The Westin Maui Resort & Spa, Ka'anapali. We appreciate your generous remarks, and we are pleased you enjoyed your stay. Our associates are committed to providing intuitive and thoughtful service, and mahalo for recognizing all that they do. Aurora will be elated to hear your kind compliments. It was our pleasure to accommodate you, and we look forward to hosting you again. With Warmest Aloha, Kevin Hancock Director of Guest Experience
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Christopher H wrote a review Jun 13
1 contribution1 helpful vote
So glad we only booked this hotel for 2 nights and then over to Wailea Beach Marriott which has always exceeded our expectations. I will preface this that I am an Ambassador Elite member, which nobody at this property even cares about. My problems are with the pool staff and lack of communication they have with the rest of the hotel. When I checked in, was given towel cards which the front desk worker took back and put a VIP sticker on my room key, which she said is easier than using the towel cards. Next day, went to get a towel and was told I needed to go back to reception to get towel cards. Explained that room key was supposed to work for that. Eventually got towels but was scolded in front of everyone in line that I need towels cards from this point forward. Also got a nice eye roll by the rude girl working at the towel place. So nice being Ambassador Elite. The resort fee is a disgrace at $40/day, gets you a reusable shopping bag that you pick up at the concierge. It’s a gimmick because they try to sell you tours when you pick the bag up. Dented reusable water bottles in your room that you can refill, also 2 drinks (we don’t drink), free internet ( we already get this), a shuttle to some areas (only real perk), and no beach chairs!! 2 beach chairs and umbrella are $70/day! Wailea Beach Marriott includes this with their resort fee. Wailea also gives you bike rentals. At the Westin, activities are also included like arts/crafts and cultural activities. About 50% are not happening due to covid of course. So…they are ripping you off with their resort fee. I could see them reducing the fee, that would be fair, but no. Heard two other couples talking about this rip off. Also on checkin, don’t expect an upgrade. They have this new tower that is apparently amazing and you’d think they’d let bonvoy members try it out. Nope, we got an 80’s room with broken toilet seat and hair all over our bed. Gross! I opted to pay to upgrade to new tower, nope, sold out but the entire tower was only lit up about 25% at night. It definitely wasn’t sold out, its lazy staff not willing to upgrade you and not enough cleaning staff. This property is a huge failure and a disgrace to the Marriott brand and its loyal members. I repeat, stay at the Wailea Beach Marriott!!! This place is terrible and I have already filed a complaint with the Ambassador team. Loyalty should mean something and it usually does but not at the subpar property!
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Date of stay: June 2021Trip type: Traveled with family
Room Tip: Stay at a better hotel where the resort fee actually gives you something you want/need.
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1 Helpful vote
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Response from Team Marriott, Guest Services / Front Office at The Westin Maui Resort & Spa, Ka'anapali
Responded 6 days ago
Aloha Christopher H, First and foremost, mahalo for your loyalty to our hotels, and we apologize for not providing the optimal stay you should always expect from us. We are known for our attention to detail and seamless hospitality, and we are genuinely sorry that this was not your experience. We understand your frustration and appreciate your patience. We have reviewed your comments with our associates, and we hope you will give us another opportunity to show you our commitment to exceptional hospitality. With Warmest Aloha, Kevin Hancock Director of Guest Experience
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PRICE RANGE
$465 - $829 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin maui resort and hotel lahaina, westin maui hotel, westin lahaina, westin maui resort and spa, westin maui resort spa, lahaina westin
LOCATION
United StatesHawaiiMauiLahaina
NUMBER OF ROOMS
769
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Frequently Asked Questions about The Westin Maui Resort & Spa, Ka'anapali
Which popular attractions are close to The Westin Maui Resort & Spa, Ka'anapali?
Nearby attractions include Maui Escape Rooms (0.1 miles), Whale Center of the Pacific (0.1 miles), and Wailele Luau (0.06 miles).
What are some of the property amenities at The Westin Maui Resort & Spa, Ka'anapali?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Westin Maui Resort & Spa, Ka'anapali?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Maui Resort & Spa, Ka'anapali?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Westin Maui Resort & Spa, Ka'anapali?
Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to The Westin Maui Resort & Spa, Ka'anapali?
Conveniently located restaurants include Island Vintage Coffee, Hula Grill Kaanapali, and Leilani's On The Beach.
Are there opportunities to exercise at The Westin Maui Resort & Spa, Ka'anapali?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Are pets allowed at The Westin Maui Resort & Spa, Ka'anapali?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Maui Resort & Spa, Ka'anapali offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Westin Maui Resort & Spa, Ka'anapali?
Many travelers enjoy visiting Old Lahaina Courthouse (2.9 miles), Lahaina Jodo Mission (2.6 miles), and Wo Hing Temple Museum (3.1 miles).
Does The Westin Maui Resort & Spa, Ka'anapali have any great views?
Yes, guests often enjoy the ocean view available here.