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Aston at The Whaler on Kaanapali Beach

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2481 Kaanapali Parkway, Lahaina, Maui, HI 96761-1910
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Certificate of Excellence

About

#8 of 31 hotels in Lahaina
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Silver level
This exclusive luxury condominium boasts an idyllic location on Maui's famous Kaanapali Beach across from two championship golf courses and minutes from Lahaina. Each spacious unit features a full kitchen and a spectacular view. A beachfront pathway and private access allows guests easy entry to adjacent Whalers Village's 65 shops and restaurants.
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Property amenities
Parking garage
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Beach
Squash
Babysitting
Business Center with Internet Access
Wifi
Sauna
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Tennis court
Video game console
Spa
Massage
Salon
BBQ facilities
Baggage storage
Concierge
Non-smoking hotel
Picnic area
24-hour front desk
Laundry service
Self-serve laundry
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Good to know
HOTEL CLASS
HOTEL STYLE
Value
Great View
Languages Spoken
English, Japanese
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My wife and I have stayed at the whaler previously with a group that were in three different units (not unit 824). We all enjoyed our stay so we decided to go back and booked #824. The unit itself is updated and nice but when you open the door and see roaches it takes away from everything else. We contacted the owner ans he was able to schedule an exterminator but it was on our fourth day there. Every morning we would kill s few more but I could see gaps in the wall behind the fridge. I advised the owner of this and he admitted the they crawl from floor to floor on pipes. SEAL THE PIPES! We like the Whaler but will stay in a different unit next time. On our previous trip we stayed in unit #312 and it was excellent.
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One problem was we were on the 10th floor and getting hot water was always a several minute wait. Other than that I wouldn't change a thing. A great place to stay, right on the beach and Whalers Village is just a short walk.
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I’ll start by saying something positive. The hotel manager Jason is amazing which is a good thing because he has to makeup for the rude and unprofessional staff whether it’s the front desk clerks, guest services, or the towel guy’s. The room was disgusting it was old, and smelly, the odor was so bad we had to sleep with the screen door open. The furniture is horrible I wouldn’t even sit on it without putting a towel down. The pull-out bed was nasty we weren’t even sure if the sheets were clean. It was like sleeping on a concrete! If you have 3 adults staying in this room keep this in mind. If pyou need to get up in the middle of the night you will need to crawl over one another to get to the bathroom because there isn’t any room to walk between the beds!!! I could go on and on about how repulsive the room was. Housekeeping didn’t even supply toilet paper or Kleenex we had to call 3 different time in our 14 days there to get supplies. 3 times our room never got cleaned. The bathroom was never cleaned in 14 days true story! The sheets were changed 3 times if that! The pictures on the internet show nice updated rooms that’s not what you get the rooms are old AF!!! The pool is small. The only reason the hotel gets good ratings is because of it’s location and the great beach. Do yourself a favor stay anywhere but here!
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Pros: Great location. right on the beach. close to shopping, food. beautiful grounds, good housekeeping staff. Cons: Snooty reception staff, requests not fulfilled , condition of your unit depends on the owner. Strike one: requested upper floor unit when I made the reservation. Received email from resort stating that our request can be honored. We were assigned a fourth floor unit (out of 12 floors). When we brought this up to the receptionist at check in the response was, "that is what we assigned you". Basically, go away. Strike two: We arrived around noon, knowing this was early. we then asked if an early check in was possible. the response was that "check in time is a four", but we will try to expedite your room. We will call you. Cool. So, we stuck around, had lunch went shopping, etc. no call. Came back around 2:30. room ready? "check in time is a four" (they should all be wearing t-shirts that say check in time is at four, because this is their mantra). Once again, they say we can try to expedite your room. Really? Its a little more than an hour from four clock now. we then went for a walk on the beach. 3:30, 4:00, no call. finally we came back around 4:10. Your room is ready! Of course luggage was not there yet. If we had known it would be four hours to get our room ready, we would have drove around, or went someplace. Receptionists really don't care. Funny thing is, that for the week we were there, our room was always cleaned by lunch time, as well as adjacent rooms that had occupants checked out, were also ready by noon. Again, reception does not care. Mimi will give you an attitude, especially if it is at he end of her shift. Our (fourth floor) room was dingy at best. Lanai furniture was rusty and old. Strike three: On our final night there, a HUGE cockroach crawled into the bathroom while my wife was using the restroom. This was room 415, so beware. We wont be back.
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+1
Good news and bad news on this particular unit - the good news: The Whaler is a lovely property that is well situated along Kaanapali Beach, near shopping and restaurants, close to snorkeling at Black Rock, the condo/timeshare/hotel set up offers a free washer/dryer on each floor. I am sure most of the units are very nice. The bad news: Unit 714 is a dump! The best part is the patio with a partial ocean view and a pretty good bed. Otherwise, this owner has deferred maintenance for decades and the rental company that handles the property obviously does not inspect it. The entire place needs a deep clean and refurbishment. The carpet was buckled and stained, both bedside lamps had broken liners, the kitchen appliances were rusted, the drapes were musty and the black out liner was shredding, the wallpaper seams were pulling apart and curling, the drop ceiling above the shower was filled with decades of dust and debris right above where you are trying to get clean. The door to the patio was difficult to operate and after four days into our seven day stay one side froze in place altogether. Luckily it was in the closed position. I contacted the rental company after our first day. Maui Beachfront Rentals handles this property and sends many pages of rules and requirements for this rental but does not tell you it is in disrepair. When I asked about it after arrival, they said that it is constantly rented so it is hard to get in to do maintenance. They also said the owner was aware of the patio door issue but they couldn't get her to buy a new one yet. Part of the rental fee includes a significant cleaning for this size of space but it was not clean. Old food splatter covered the side of the frig next to the stove. So they wanted to send a cleaning company over while we were there but we would have to be out for several hours. I suggested they should take it out of service long enough to get these things done rather than disrupt our vacation. They did give us a small refund on our payment but I would never go back to this unit. There are many other units available in this building through other sources like VRBO, etc. so we will use another source when we go back. And we certainly will not stay in #714 again. All in we paid over $300/night for a crappy hotel room in a very good location.
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PRICE RANGE
$329 - $748 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the whaler on kaanapali beach hotel lahaina, whaler on kaanapali beach lahaina, whaler kaanapali beach, kaanapali beach, the whaler maui
LOCATION
United StatesHawaiiMauiLahaina
NUMBER OF ROOMS
360
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Frequently Asked Questions about Aston at The Whaler on Kaanapali Beach
Which popular attractions are close to Aston at The Whaler on Kaanapali Beach?
Nearby attractions include Maui Escape Rooms (0.10 miles), Ka'anapali Beach (0.1 miles), and Honolulu Cookie Company Whaler's Village (0.08 miles).
What are some of the property amenities at Aston at The Whaler on Kaanapali Beach?
Some of the more popular amenities offered include free wifi, a pool, and a fitness center.
Which room amenities are available at Aston at The Whaler on Kaanapali Beach?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Aston at The Whaler on Kaanapali Beach?
Guests can enjoy barbeque facilities during their stay.
Is parking available at Aston at The Whaler on Kaanapali Beach?
Yes, a parking garage is available to guests.
What are some restaurants close to Aston at The Whaler on Kaanapali Beach?
Conveniently located restaurants include Island Vintage Coffee, Hula Grill Kaanapali, and Leilani's On The Beach.
Are there opportunities to exercise at Aston at The Whaler on Kaanapali Beach?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Aston at The Whaler on Kaanapali Beach?
Yes, laundry service and self serve laundry are offered to guests.
Which languages are spoken by the staff at Aston at The Whaler on Kaanapali Beach?
The staff speaks multiple languages, including English and Japanese.
Are there any historical sites close to Aston at The Whaler on Kaanapali Beach?
Many travelers enjoy visiting Lahaina Jodo Mission (2.8 miles), Old Lahaina Courthouse (3.1 miles), and Wo Hing Temple Museum (3.3 miles).
Does Aston at The Whaler on Kaanapali Beach have any great views?
Yes, guests often enjoy the ocean view available here.