We stayed for 4 nights, and the Pool Deck manager, Alex provided us with excellent customer service and attention. When we arrived to the hotel, we were greeted and the check in process was easy. I would recommend this hotel.
Booked a package through Costco… great price and value for an ocean front room with airfare, rental car, free breakfast buffet for 2 per day and a $250 dining credit included. Our family of 4 loved our week long stay at the Hyatt! I spent months researching resort reviews before selecting the Hyatt which seemed to have the most consistent positive reviews and most of our “must have” features when selecting a hotel. Here are some things we loved about this resort: 1. Two Queen beds. Most other hotels had doubles. 2. Fantastic storage space for 2 adults and two teenage girls. There was plenty of closet space as well as lots of drawers for us to completely unpack all of our luggage and hide the suitcases under the beds. This is unique feature for most standard rooms. It really helped us feel completely settled in and was so nice not to be tripping over 4 pieces of luggage in our rooms. 3. Great bathroom with lots of shelf’s to put away 3 girls makeup bags and toiletries. Lots of counter space and more storage under the sinks too. Mirror was well lit and we enjoyed that the shower and toilet were in a separate room so hubby could shower and not steam up our mirror! 4. The hotel grounds are beautiful and the pool is open 24hours and heated! Not super warm but nice enough that it was still refreshing in the heat and no goose bumps! Many other hotels do not heat their pools. The pool slide was fun. Pool service was always friendly. Sometimes we had a longer wait than ideal because they were busy but our servers were always friendly and pleasant. We rented a cabana one day and a day bed another day so we had zero pressure of coming down early to find chairs. The cabana day was awesome. Beautiful and relaxing view of the ocean. We even left a few times for a beach walk and a Lei making class. It was nice to come and go and have a home base to order food and drinks and nap in the shade. They do provide 4 extra lounge chairs you can pull around the side of the cabana if you want to get some sun as well. A couple other days we would come out early and grab a couple chairs without issue. If you came out later in the morning it would definitely be more challenging to find chairs but even on the days we came out in the afternoon, we always found something, even if it was further away from the pool. 5. We loved that you could walk to whalers village. About 15 min from Hyatt. We got sick of sweating so a couple times we just Uber’d over and that was quick and easy. My girls loved shopping there. We really enjoyed eating at Monkeypod and Hula grill. We also did the Sea Maui dinner cruise which takes off from there, so this was a very convenient location. 6. We enjoyed the convenience of the pool towel kiosks around our hotel. This was a super easy way to grab and dispose of our daily towels. Very efficient system! We also liked that they give you a wristband you wear that serve as a waterproof room key. 7. The staff were helpful and friendly and the hotel grounds were gorgeous. We would let our teens walk around on the resort together and always felt safe. We loved the birds and penguins and the girls loved having the shaved ice on site as well as the convenient gift shop for quick snacks. We loved the coffee place too. Sometimes there were long lines but they moved quickly. We often enjoyed some delicious pastries and specialty coffee on our room balcony in the morning. 8. Location is great. We could walk if we wanted to whalers village but on a couple days we took our rental car to Lahaina, to the Surfing Goat Farm in Upcountry, to the Costco food trucks, and Fleming Beach. 9. Great staff. Our bellman gave us a full tour of the property after we checked in. We loved getting the fresh Leis to wear. We were pleasantly surprised that they had left fresh flowers and a card on our beds to celebrate our 25th anniversary. Such a nice gesture many hotels don’t offer anymore. Other observations : 1. Yes the beach area is pretty narrow right in front of the hotel. A fact many other reviewers have already mentioned. But honestly, you can just walk 5-10 minutes to your right and find great beach spots very near our hotel. The beach front issue was not a dealbreaker for us, especially with all the other outstanding features the Hyatt offered. 2. We loved our ocean front room. The views were spectacular. We were on floor 15, which is actually the second floor of the hotel. We were in the center tower in the middle of the resort, directly over the pool and special event lawn area. Some have complained about the noise level from weddings, etc. We stayed 6 nights (Tuesday through Monday) and encountered this issue one night only. There was a corporate sales award event that was extremely loud … they had loud drums with dancers and lots of very loud speeches over the microphone. Even with our sliding door closed and the tv full volume we could hear it all like it was inside our room. It was actually pretty comical since the speeches we were listening too were almost cult level crazy but that’s besides the point! This would have been very annoying if it has gone on all night but fortunately they wrapped up around 10 pm which we thought was completely reasonable. The other wedding that happened our week was in the day time so other than seeing their beautiful set up below us, we weren’t affected at all. I would advise if you are super sensitive to noise and like to go to sleep early, ask for a room further away from all the action. For us it was a non issue. 3. Some have complained about the Buffet. The Costco package we got came with two breakfast buffet a day and if you didn’t use them, you lost them for the day. So our fam of 4 would rotate daily with 2 of us ordering off the menu instead. The buffet was fine. Nothing over the top great but not bad either. Kids liked the options. And yes, overpriced but welcome to everything in Maui. . But let me tell you, the items we got off the menu were fantastic. The eggs Benedict was great and the Kahulua pork hash was so delicious we ordered 3 times while we were there! Ranking of area places we ate from most loved to least : 1. Monkeypod 2 Hula grill 3. Down the Hatch 4. Umalu at hotel (loved the poke nachos and hurricane fries). Pasta and pizza were tasty too. 5. Japengo. (Just okay, not worth the money spent…. We’d go to monkey pod again instead) Sorry for the long review, but I appreciated and relied on other review for months while we were planning, I thought I should return the favor for anyone who likes details like I do, especially when it comes to the rooms! This was by far the most expensive family vacation we’ve ever taken. Costco was an excellent value and we compared the cost of buying each part separately and Costco will save hundreds if not thousands when you bundle airfare and rental car. Maui is outrageously expensive but we knew that when we were saving up for this experience. Whatever you think your “spending budget” is for food, drinks and activities, just double it! Lol. Having said all that, we had such a fun vacation and loved this resort. We would absolutely Recommend to families looking at staying at a resort.…
We had an AMAZING Vacation celebrating our 35th wedding anniversary. The food was excellent, the staff was professional and polite. The swimming pool staff was friendly. The sunset dinner and drinks cruise was awesome
This was our 34 wedding anniversary. The staff welcomed us and went above what was asked. Everyone one was helpful and friendly. Would recommend to anyone. Beautiful views, great food and relaxing atmosphere.
The Hyatt has consistently been an exceptional resort. The staff greets you with enthusiasm and helpful.Japengo is our favorite place to eat. We have tried new sushi places and still this restaurant is the BEST!
We had a wonderful Maui vacation and almost exclusively stayed on our hotel grounds at the Hyatt. We will definitely be back. Pros: nice rooms, comfy beds, streaming from your home account on the hotel tv, balconies with a great view, close to one of the few beach access points, fun pool with a grotto (like swimming on a Disney ride! "Dead men tell no tales") and water slide, Ululani's shave ice right by the pool!, laundry room on premises (if I'd known this, I wouldn't have packed so much!), there are shuttles to Lahaina and Whalers Village nearby, the landscaping is gorgeous, the staff are lovely (except the Concierge who reminded us of Roz from Monsters Inc), there are penguins and exotic birds in the lobby (hoping the birds are rescues because they seem sad), guests have access to both the Residency and Regency pools (the former being quieter), had no trouble finding shade or free chairs (but we went off-season), was able to snorkel and see neat fish (just swim past the waves where it's still shallow but the waves aren't crashing on you), easy access and returns for towels, craft fair at the Residency right next door once a week (I bought earrings), drinks are delish (the bloody marys are vegan which is just awesome) Cons: the bathroom is a little too open for my taste...the door is glass and you can hear too much with it closed (if you know what I mean), you have to walk through a cringey "sales gallery" for their time shares on the way to the elevator for our building, the laundry room dryers must be run TWICE to get clothing dry (seems scammy to me), the beach has eroded away (so no beach lounging but can still swim), the food is ABYSMAL (vegan options are labeled but are bad, boring, and over-priced), they have a neat star-gazing event several nights a week that is astronomically priced (pun intended), their aren't enough chairs facing the ocean that are also shaded (I think it's odd to fly all the way to HI to sit by a pool, also more people want shade than hotels think), drinks are pricey of course, for some reason the lobby is decorated with Chinese art which I thought was odd (why not Hawaiian art?) We will of course be back (esp since we have Hyatt points), but I really hope they add some better vegan options to the menus.…
Hotel was great - room was nice - bed was great ! Everyone at the hotel was nice and friendly Fun outdoor bar area Bartenders were very friendly and fun 🤩 the pool was great 😊 nice places to sit away from the pool area
You will hear everything what happens outside of your room.. and for that, you will pay a lot.. take a modern Hotel but not this. They will clean your room, but cleaning is different. And parking - yes 25 for self parking.. nice.
This has been one of our favorite Hyatt experiences. The resort is top notch and great location. Excellent service as well. The pool is huge and even up to nine feet deep in areas. My wife and I even enjoyed the waterslide a few times!
Wonderful stay at the hotel. Absolutely beautiful. Our room overlooked the ocean. The staff were very helpful. You can check out beach chairs at the pool for the ocean. The pool is open 24hrs and is very clean.