...First, the property is on the main road through Hana, and while one end of the property does extend down towards the water, the building we were in was nowhere near any water, so there was nothing great about the location... The remote location and beauty of Hana certainly don't justify the price (many locals don't like tourists and you can see similar beauty in other tropical places)...

...We just wish we would have known that they don’t have the stay and play option after check out I suggest driving straight down there on your way to Hana spending the whole day there and stopping to see the sights on the way back as you will have plenty of time because checkouts at 11 and you can’t stay but if you do not mind this, I highly recommend this location...

...The overall atmosphere of the resort was extremely peaceful and the location was perfect!...

Overall, the location is amazing, property is well kept!...

...I'm only giving 4 stars for location even though the property is gorgeous the 'road to Hana' can be trying!...

We planned to stay just one night at this amazing looking location as an end to the Road to Hana experience. We found the location to be stunning and the sunrise over the ocean was well worth getting up for...

...I loved the peacefulness of the location, and the rooms were in the Hawaiian style so not super luxurious but nice...

Superb staff, spectacular location, thoughtful and exceptional facility...

...Expensive, but so is most everything in Maui, and especially in such a remote location where it must be really hard to deliver the supplies needed to run a fancy hotel...

we only spent one night as a reprieve from the Road to Hana and to get an early start along the backside...but would have loved to stay longer at this gorgeous resort - awesome location views service food, pool - side bar...great gym tennis facilities...

I thought the location would be inconvenient because it was far from Kahului, but it ended up being perfect!...

...As always great Hyatt accommodations, awesome location, friendly and helpful staff...

...First the location and the grounds are absolute the best!!...

...Grateful to the original builder of this hotel who created this facility in this remote location...

Wonderful location, staff excellent, site maintained well, bungalows a little dated...

...The location and views are great, particularly if you are staying on the bungalow side, but for the high price, you don't get much...

...And the room next to us played loud music and had a very loud child who keep coming up to our screen door and saying hi so we could not even change our clothing in private...

The rooms are modern and very nice decorated. The areas around the rooms are fantastic... Great for privacy, calm and relaxation...

...In years past, the paniolo bar was always full with visitors and locals on weekends and there was often live music and hula...

...The overall atmosphere of the resort was extremely peaceful and the location was perfect!...

...The room had beautiful appointments: unique art, great coffee maker, fabulous bathroom, AC, and no TV!...

...At least the bed was comfortable and the linens nice...

Ocean front room was absolutely spectacular... Large room was classic Hawaiian architecture with wooden floor and simply appointed... Window hardware a bit corroded from ocean air which made it all the more charming...

...It almost looked you were at summer camp in Parent Trap with the cabin style rooms we stayed in... The rooms don't seem to have been updated in a while but honestly that was part of the charm... It felt like you were at a cozy family beach house and it was romantic to boot!...

...We travelled as a family and really enjoyed chilling by the pool, checking out the hotel bar with live ukelele music and the spectacular views all around you...

...The bed was comfy, the decor was so aesthetically pleasing, the bathroom was clean and spacious...

The cabana was open and airy, clean and while a bit dated, comfortable...

...Place was beautiful, clean, we were well served and all of the staff were excellent...

...We were there during windy weather which impacted my sleep a smidge but otherwise we loved the environment...

...I loved the peacefulness of the location, and the rooms were in the Hawaiian style so not super luxurious but nice...

The resort needs a full-time restaurant and bar with nightly music...

The rooms are dated but still fabulous and oh so spacious...

...The decor and shape of the overall bungalows could use some TLC, or a lot...

...The room décor is old, drab and feels generally worn out...

...Hana Hyatt resort was such a quaint place to stay...

...Other details: Illy coffee in room...

...And the room next to us played loud music and had a very loud child who keep coming up to our screen door and saying hi so we could not even change our clothing in private. Can't shut the shutters because it's 98 in the room and need all the airflow possible... The floors in our room were so dirty we could not take our shoes off... Anyone could walk in your room...

...Given that the average effective cost was over $800 per night, one would expect to see service and accommodations commensurate with that cost... First, there was no air conditioning in the room... We requested and eventually got an extra fan and an extension cord that we used to set up air flow through the room at night to try to bring it below 90 degrees (which you had to leave a door or window effectively unlocked to achieve)... To make matters worse, they had a fridge closed in a cabinet with no ventilation so it was also helping to keep the room warm... Despite the cost and relatively large size of the room (it was handicap accessible so others might not have been as large), there was no kitchen gadgets except the fridge and a coffee maker (again, often found in the cheapest hotels)... The beds were never made, no clean towels brought in (or even offered)... Its disappointing to see Hyatt charge so much and provide next virtually no service...

...Rooms may be somewhat bare but the quality is good...

So disappointed to find this hotel not as advertised. We knew there wasn’t AC but the extreme heat and humidity in the room itself made sleeping unbearable... The cost to spend one night was outrageous...

We had the garden rooms and they are really spacious!... There are no ACs but there was a ceiling fan above the beds and they have and additional two fans in the closet...

...The people at checkin were nice but in the room, the paint was peeling, the lanai sliders very hard to move and the screen material loose, the shutters slats loose, the couch uncomfortable and furniture old in general, the floor badly scratched, etc...

Ocean front room was absolutely spectacular... Large room was classic Hawaiian architecture with wooden floor and simply appointed...

...The rooms are very large with a dining space and living space as well as an outdoor varanda so plenty of space for us and our 2 kids...

...The rooms are so spacious and have stunning views. I would recommend paying the extra for an oceanfront room, you'll never want to leave your room... We also stayed in an ocean view room for one night which also had great views...

...If we wanted an Air Conditioned room it was another $300 on top of the $700 per night in this room...

...The rooms are large but a bit dated- certainly not up to the usual high Hyatt standards but I understand they’ve only owned it for 2 years...

...I can only imagine how the higher end rooms must be. We stayed in the most affordable room and we felt it was completely decadent and spacious...

...The rooms are dated, the bar is only open on certain nights of the week and the rates are ridiculous. I'm not sure if it is just these rooms but was so disappointed...

Absolutely awesome property and views, great service to include transportation to dinner just blocks away, completely private- quiet rooms...

...The rooms are very spacious and extremely clean... This amazing dream of a resort does book up fast..I’ve got my stays already booked through March ❤️ oh they also have the absolute best Local Hawaiian Drinks on the Island!!...

The rooms are dated but still fabulous and oh so spacious... The cheapest Expedia deal for ~$625/night gets you a room at the front of the property near a road... There is no AC but ceiling fans and floor fans are in the room...

...The room, however, was very run down and only marginally clean. We initially declined daily housekeeping and were assured we could ask for our room to be cleaned when we wanted it to be... We took out our own trash daily because the ants were so bad if we left anything in the room... After 2 days, we requested housekeeping and over the next 2 days, I talked to 4 or 5 people in housekeeping and at the front desk and was never able to get anyone to clean our room before we left...

...The rooms are huge however ours had no air conditioning, so it was a bit hot, but they provide fans to run all night. I believe there are rooms to book that do have air conditioning, so would recommend that... The room/area is huge and beautiful, and watching the sunrise over the ocean was spectacular and well worth the early wakeup...

...The room décor is old, drab and feels generally worn out...

Upon arriving to our room, we noticed yellow stained in the bathtub and along the shower wall, which was a no no. There were also stained on the kitchen and living area floor...

...For breakfast paid $24 for the French toast, which was much more than other items on the menu so I was expecting it to be something special; it wasn't, just garden variety French toast with some fruit around it and was not a realistic price for this...

We stayed in the Hana Maui Resort by Hyatt two nights and they were easily the worst two nights I have ever spent in a hotel... Given that the average effective cost was over $800 per night, one would expect to see service and accommodations commensurate with that cost... Some people may be OK with that, but given that the average Motel 6 will get you AC for under $100 per night, this was a very poor showing on the part of Hyatt... It just never occurred to me at that price there would be no AC... Despite the cost and relatively large size of the room (it was handicap accessible so others might not have been as large), there was no kitchen gadgets except the fridge and a coffee maker (again, often found in the cheapest hotels)... They provided no daily housekeeping service (again, at this cost, there should have been full daily cleaning, turndown service and other things you would normally see for $800+ per night) and because there was no dishwashing detergent, we had no way to wash glasses after first use... The room service food, while not bad, wasn't that good (we had better from local vendors selling out of trucks) and certainly didn't warrant the extreme prices (it made other hotel room service prices look bargain basement)... The remote location and beauty of Hana certainly don't justify the price (many locals don't like tourists and you can see similar beauty in other tropical places)... Its disappointing to see Hyatt charge so much and provide next virtually no service...

So disappointed to find this hotel not as advertised... The cost to spend one night was outrageous...

...After paying $ 558.97 for a simple garden view room we checked in and expected to go to the hotel bar or restaurant... The hotel itself was like a ghost ship... For $558/night I expect some functioning infrastructure... That should have been communicated to me prior to when I payed for my room...

Yes, it cost a little more, but boy was it worth it...

We have some empathy for how hard it must be to run a first class hotel in Hana especially coming out of the pandemic but for $1k/night, it needs a lot of work... Unfortunately there aren’t many options around Hana so it feels like they’re taking advantage of that...

...As far as value, we had a great experience and feel while the price was probably about on par with the island prices, at $1000 a night after taxes and fees, and given the limited options on the resort, we have had much better value for the $$ in other places...

...The evening meal was average, as was the service but the prices definitely were not. A meal for two set us back $180... In summary this is a wonderful setting which promises so much but is let down by facilities that aren't open and pricing that offers poor value for money...

...It is convenient for exploring Hana, but so over priced. Restaurants Are expensive but seriously lacking in quality...

...Skip the coffees, they are bland with mostly water(watery milk is one way to describe their lattes)... If we wanted an Air Conditioned room it was another $300 on top of the $700 per night in this room... If you are paying with points you may have a good value but only stay one night...

...We chose to pay extra for one with a sea view which was lovely BUT it was £1,000 per night plus all the various taxes, which seem to be many and varied. Everything was extra - $45 a day ‘resort tax’ $75 a day per person to use the facilities in the spa - basically the hot tub... Furthermore the restaurant is off site and more like a cafe than a proper restaurant... Fine for s cheaper hotel but not at these prices Okay for a 1 night stay but not for any longer as there’s not a lot to do…...

...The only reason I am not giving 5 stars is due to price (it is quite expensive) and some minor service hiccups (that were resolved). We splurged as it was our engagement trip (and again, it is beautiful and the rooms were spacious), but would recommend for special occasions...

...If you don’t want the overpriced hotel food, there are many food trucks within walking distance for poke, fruit bowls and thai food (in addition to Thai food by Pranee, also within walking distance)...

...The rooms are dated, the bar is only open on certain nights of the week and the rates are ridiculous. I'm not sure if it is just these rooms but was so disappointed...

...Dinner charges reasonable unlike resorts in Lahaini...

Very good place but pricey for the value...

...When I called the front desk to explain the situation they were very unhelpful and said the only option would be to upgrade to a different room for a couple hundred dollars more... Very inconvenient and overall the worst place I’ve stayed...

...There was also an unexpected fee of almost $300/ day that wasn't included in our $1500/ night. I think you could find something a little different with more options for nearly $2k/ night...

...We'd love to come back in the future, maybe once Hyatt starts making some upgrades to match the nightly price...

...If you plan on staying here, make sure to bring slippers... I expected more offers consider how much I paid to stay here...

...They provided no daily housekeeping service (again, at this cost, there should have been full daily cleaning, turndown service and other things you would normally see for $800+ per night) and because there was no dishwashing detergent, we had no way to wash glasses after first use...

...The areas around the rooms are fantastic. Very quiet hotel, close to the sea...

...Our 15 year old son was just as impressed with how immaculate everything was tended to. Complimentary laundry mat and morning yoga is available for guests...

Overall, the location is amazing, property is well kept!... We had to wait over an hour to get some towels after telling two different staff about it...

...Clean and quiet, and the grounds are beautiful!... The ocean-front bungalows are spaced perfectly...

...At least the bed was comfortable and the linens nice...

...The bed was comfy, the decor was so aesthetically pleasing, the bathroom was clean and spacious. The property is so well kept, clean, and serene...

...Grounds are exceptionally well maintained...

The cabana was open and airy, clean and while a bit dated, comfortable...

...Place was beautiful, clean, we were well served and all of the staff were excellent...

...Cleanliness is bad, broken shower heads, broken fans, rusty bath tub and the list goes on...

...Hotel grounds are very well kept...

Amazing hotel and the very welcoming staff truly went above and beyond even for the small stuff...

...However it is renovated and well maintained with newer facilities...

...The rooms are very spacious and extremely clean...

...The facility is well maintained with multiple areas to enjoy quiet solitude...

Wonderful location, staff excellent, site maintained well, bungalows a little dated...

...We initially declined daily housekeeping and were assured we could ask for our room to be cleaned when we wanted it to be. We took out our own trash daily because the ants were so bad if we left anything in the room... After 2 days, we requested housekeeping and over the next 2 days, I talked to 4 or 5 people in housekeeping and at the front desk and was never able to get anyone to clean our room before we left... and towels in a plastic bag, but no one came to clean and change sheets when we asked several times...

...We had some miscommunication with Front Desk regarding housekeeping & the MOD, Nancy was very apologetic and eager to remedy the situation...

...Hana Hyatt resort was such a quaint place to stay...

...We had great experiences from every staff member that we came across and if we ever plan to visit Maui again, we will be staying here again (only longer than a couple days)...

...The staff was extremely friendly and helpful...

...We booked a package that included daily breakfast and it was a great way to start the day. We also enjoyed being able to order from the restaurant and get delivery to our bungalow...

...No internet in our room no tv but that was part of the point... The staff was friendly and helpful and the pool was great!...

...Steps away you can hike to the hidden red sands of Hana or plunge into the infinity pool while poolside staff serve cocktails or snacks... We were celebrating our daughter’s 16th birthday while we were there and the staff made sure to make evening special for her... Complimentary laundry mat and morning yoga is available for guests...

Yes, it cost a little more, but boy was it worth it... Really unique, and the staff are amazing and quickly attentive...

...staff was very attentive and communicated very well...

...The staff is super friendly and cares that you are having a wonderful time...

We stayed here for 2 nights so we could get early to the hikes and beaches in Hana without having to rush... As a Discoverist, we were treated with a welcome drink and a shell lei for each of us... Resort fee was also waived which was pretty nice...

...The staff were all so incredibly friendly and helpful... I would definitely highly recommend staying here!...

I was impressed by the friendliness of the staff and the beauty of the resort... Everything from the bar service at the pool to the breakfast was exceptional... The staff seemed to feel truly blessed to work there...

...The only reason I am not giving 5 stars is due to price (it is quite expensive) and some minor service hiccups (that were resolved)...

Superb staff, spectacular location, thoughtful and exceptional facility... Reception desk is efficient and thorough... Golf carts can get you around the facility if needed...

...It made the Road to Hana trip much easier... The property is wonderful, the staff were great -- highly recommend!...

...Everyone was so friendly and helpful at the resort - from extra housekeeping needs, to accessibility issues and so forth...

Amazing hotel and the very welcoming staff truly went above and beyond even for the small stuff...

...The staff were incredible; Lea at the front desk literally saved our vacation going above and beyond when my wife left behind a belonging. We can’t recommend this hotel enough and will definitely return...

Overall staff and team was great!...

From the moment we arrived, the service was excellent. The property is large and has complimentary parking onsite, as well as golf-buggies to assist you getting to your room... The rooms are huge however ours had no air conditioning, so it was a bit hot, but they provide fans to run all night... Hana is small but the breakfast restaurant onsite was great, as was the dinner restaurant down the road...

...With that being said, the staff was extremely friendly and accommodating...

...Given that the average effective cost was over $800 per night, one would expect to see service and accommodations commensurate with that cost... Some people may be OK with that, but given that the average Motel 6 will get you AC for under $100 per night, this was a very poor showing on the part of Hyatt... We requested and eventually got an extra fan and an extension cord that we used to set up air flow through the room at night to try to bring it below 90 degrees (which you had to leave a door or window effectively unlocked to achieve)... They provided no daily housekeeping service (again, at this cost, there should have been full daily cleaning, turndown service and other things you would normally see for $800+ per night) and because there was no dishwashing detergent, we had no way to wash glasses after first use... The beds were never made, no clean towels brought in (or even offered)... The phone in the room often didn't work...

I booked this room for a 1 night stay so that we don't have to go back and forth in one day when visiting Hana. I used Hyatt points so my only option for an award night is the garden 2 queen room... The rooms should have at the very least a few fans mounted to the windows to vent out all the hot air... As a standard for Hyatt quality, they should have a ductless AC unit... Aside from that, the pool was beautiful and my kids really enjoyed it...

A picturesque resort with private bungalows and a dreamy coastline. Steps away you can hike to the hidden red sands of Hana or plunge into the infinity pool while poolside staff serve cocktails or snacks... Family style games are available to entertain all ages... Our 15 year old son was just as impressed with how immaculate everything was tended to... Complimentary laundry mat and morning yoga is available for guests... **I could definitely see planning a wedding here or even a huge birthday celebration with friends and family...

We didn’t expect to enjoy the resort so much... The infinity pool overlooked the ocean below and the pool side cafe made it fun to spend lots of time there taking in the views... It’s nice they have golf carts to help with luggage and getting you around...

The Hana hotel Maui is my favorite hotel on Maui and maybe anywhere in the world... Another highlight of the hotel - the jacuzzi which offers beautiful ocean views was unceremoniously boarded up and had two gas tanks sitting on it... For $558/night I expect some functioning infrastructure... That should have been communicated to me prior to when I payed for my room...

...Ocean front room was absolutely spectacular. View can’t be beat and deck chairs on the deck were perfect for sunrise and sunset... Large room was classic Hawaiian architecture with wooden floor and simply appointed...

...The staff were all so incredibly friendly and helpful... We stayed in an oceanfront bungalow that was recently renovated and it was stunning... The bed was comfy, the decor was so aesthetically pleasing, the bathroom was clean and spacious... The property is so well kept, clean, and serene... I wish the hot tub was available for all guests, (you could only use it if you had an appointment at the spa), but the pool area is still very relaxing and I just used the tub in my room to relax in... It was nice staying in Hana because we beat the crowds to all the iconic hiking spots and beaches and were able to enjoy the resort in the afternoon... I would definitely highly recommend staying here!...

...We travelled as a family and really enjoyed chilling by the pool, checking out the hotel bar with live ukelele music and the spectacular views all around you...

We stayed here for 2 nights so we could get early to the hikes and beaches in Hana without having to rush. The rooms are very large with a dining space and living space as well as an outdoor varanda so plenty of space for us and our 2 kids... As a Discoverist, we were treated with a welcome drink and a shell lei for each of us... Resort fee was also waived which was pretty nice... Unfortunately we did not get to enjoy much of the hotel but they did have bicycles, golf clubs, tennis rackets that could be borrowed...

...Beautiful resort and highly recommend Ocean Front Bungalow Premium suite if you can splurge. There is a shortcut that you can walk to the food truck and we love the delicious Thai food...

I'm hesitant to leave this review because this place is such a hidden gem. Staying in Hana has been the highlight of our trip... The rooms are so spacious and have stunning views... I would recommend paying the extra for an oceanfront room, you'll never want to leave your room... We also stayed in an ocean view room for one night which also had great views... The pool is stunning and there were never more than a few families there... They also have amazing food, we never ate at the main restaurant but breakfast was great and we ate at the bar and had mahi, short rib and chicken wings and are still talking about how delicious it was... There's a general store and a gas station but a few great places to grab food including food trucks that are walking distance (try the Thai), a market with amazing pizza, and also Huli Huli chicken... Then you're able to check out the black sand beach or the pipiwa trail while staying in Hana...

This is a beautiful resort with great outdoor views... Cleanliness is bad, broken shower heads, broken fans, rusty bath tub and the list goes on... The two fans they give you(the floor spinning ones, yeah I know... If we wanted an Air Conditioned room it was another $300 on top of the $700 per night in this room...

...Everything was extra - $45 a day ‘resort tax’ $75 a day per person to use the facilities in the spa - basically the hot tub...

...We just completed 3 nights at the Hana Maui Resort and it was wonderful / made the drive worth doing at our age! Everyone was so friendly and helpful at the resort - from extra housekeeping needs, to accessibility issues and so forth... The bungalows and the views from the bungalows are amazing... We plan to return and spend more time here!...

The rooms are dated but still fabulous and oh so spacious. I absolutely loved having a bar counter and table, couch area, large bathroom and patio... There is no AC but ceiling fans and floor fans are in the room... The property is breathtaking- lusciously green and colorful with fragrant plumeria in the trees and all over the grass... The hot tub was "under construction" during our stay...

The resort needs a full-time restaurant and bar with nightly music... Poor responsiveness when requesting various amenities and a bag of ice was consistently experienced... Because of long waits up to 45 minutes in length or greater, we ended up going to the pool bar for ice...

From the moment we arrived, the service was excellent. The property is large and has complimentary parking onsite, as well as golf-buggies to assist you getting to your room... I believe there are rooms to book that do have air conditioning, so would recommend that... The room/area is huge and beautiful, and watching the sunrise over the ocean was spectacular and well worth the early wakeup... Hana is small but the breakfast restaurant onsite was great, as was the dinner restaurant down the road...

The Hana-Maui Resort is a fabulous property with a sweeping lawn to the coast and stunning views. We were lucky enough to get an ocean view bungalow and hear the waves crash on the rocks all night... We initially declined daily housekeeping and were assured we could ask for our room to be cleaned when we wanted it to be... They did bring us toilet paper (we were running out!)... and towels in a plastic bag, but no one came to clean and change sheets when we asked several times...

We decided to treat ourselves to an ocean-view bungalow for our two-day stay in Hana... The pool and poolside bar with views of the ocean were an unexpected treat... Local food choices were nice including the Ranch Restaurant and several food trucks at two food truck parks... There are a couple of beaches within walking distance, which was great given the crowds and parking issues...

...The resort's setting is beautiful and peaceful and a welcome escape from the other side of the island. The cabin offers a unique lodging, kind of like glamping, with gorgeous partial ocean views... We received early check-in upon arrival, so we could drop our bags before the Pipiwai hike further south (which was extremely crowded)... The resort accommodated us with a late check out at noon, which was helpful... If the bathrooms are renovated and food improved, it would be worth the price... Other details: Illy coffee in room...