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We just arrive and got a room in front of the construction and the construction machine working on it.
Called the reception asking to be move to a room not facing construction. The very rude receptionist said: the roomsat your price range are full so...More
We thoroughly enjoyed staying at the Sheraton while in Kauai. The location is super convenient to all kinds of things - Spouting Horn, Lithified Cliffs, public beaches, surfing, snorkeling, etc.
If you enjoy running or walking, you can go in either direction from the resort...More
We booked an ocean front room and we were not disappointed. The view was beautiful and the room was luxurious and really large. There is construction on the site but fortunately this did not affect us. It was amazing to watch the sunset from our...More
This is not paradise...it is a construction zone. Dissatisfied totally...
Beware!!!..construction going on. Shhh..they dont say anything about it...its a big eye sore. Deceiving! I planned 4 years for this trip...let down.
Place looks very unkempt. No attempt to make the property look nice. Gold...More
Response from SheratonKauaiManager, Manager at Sheraton Kauai ResortResponded yesterday
Mahalo for choosing Sheraton Kauai Resort and for taking the time to share your experience with us. We are sorry to hear of your disappointment regarding your first impressions of our resort. Our team is working to connect with you so that we...More
Luxurious Sheraton Kauai Resort on Poipu Beach in Kauai, Hawaii has the Hawaiian Rainforest Spa, water sports, two pools, a weekly Auli'i Luau, and 50,000 sq ft of indoor/outdoor meeting and event space. ...MoreLess
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Response from Saulius U | Reviewed this property |
We would not have booked this trip had we been informed our room was located in the building across from main complex. Noise, dust, disruption, pool closed. We felt Sheraton and Vacation Club were obliged to inform guest... More
We would not have booked this trip had we been informed our room was located in the building across from main complex. Noise, dust, disruption, pool closed. We felt Sheraton and Vacation Club were obliged to inform guest of this massive remodel. None of their materials or information e-mails sent to us indicated this was the case. Had to engage in numerous and often unpleasant conversations with various on site management and Vacation Club Management. Received a few hundred dollars off and some SPG points. Ultimately had we been made aware of the on going construction we would not have booked package. If you can get a room in the main ocean front building you should be fine.