Rest easy at Sheraton Kauai Resort. Our hotel in Kauai, Hawaii is located near spectacular beaches, lush rainforests, and world-class golf courses. After a busy day, unwind in our fitness center and garden pool, or enjoy on-site dining at RumFire Poipu Beach, Lava's on Poipu Beach, or Link Cafe.
We stayed there for just two nights. Check-in was quick and friendly. We got a superior room with pool and see view, it was a nice view with balcony. The resort is big so you have to be ready to walk, also to the self-parking area. The hotel room was nice, big but some upgrade and renovation. Beds are very good, we got a nice sleep every night.
The service is epically bad. You have to actively try to be this bad. Takes over an hour to get drinks poolside for the cost it's completely unacceptable. Check in took an hour due to a lack of adequate staffing. What a complete disappointment.
The facilities were great. Every employee I encountered was very pleasant to deal with. I recommend this place. The feral chickens that coexist on that island were a real hoot to watch. The place is a less than 10 minute walk from a lot of things you need like a grocery store and a drugstore and a McDonald’s.
We had a wonderful - albeit brief - stay at the Sheraton in Poipu. We had stayed north in Princeville for the majority of our Kauai holiday and ventured down for one night on the South Island. I was greeted at check in with much aloha - after disclosing that it was my birthday, the lovely woman at the counter upgraded us to the Plumeria Suite and even though it was not even noon, granted us an early check in. Our suite was on the ground floor of the ocean view complex and had a lanai off the living room and the bedroom effectively adjacent to the beach path. Our room was well appointed and very thoughtfully had outlets and USB access in the side of the nightstands, a much appreciated very small and welcome touch. The wifi was fast and the water pressure in the shower was excellent. We did not eat on resort but enjoyed drinks poolside in the afternoon. We are not typically large resort sort of people and perhaps the oceanfront pool was a reminder why - lots of folks just left their towels on chairs and disappeared…chaises were a hot commodity the day we were there and it took wandering for a while to find two together and unoccupied by person or towel. Service at the front desk, at the pool and (in passing with) housekeeping was warm and friendly. Self parking was available and plentiful across the street from our wing and a short walk from reception. Overall we had a wonderful and joyous stay. Much aloha for the good care.…
We enjoyed a short stay at the Sheraton just before Christmas. When we pulled up, I was a bit hesitant, as the buildings looked pretty dated. We also were not offered leis upon arrival, which I know some hotels are doing away with post-COVID, but left me slightly disappointed. However, the rooms were updated and at check-in, one of our rooms was upgraded to an excellent ocean front view. Valet parking was complimentary for Marriott Platinum guests, which we fully utilized and the property was gorgeous and had fire pits that our family sat around every night while enjoying the stars and live music. We had 2 meals at the resort - breakfast one morning at Lava's and dinner one night at RumFire. Both were good but quite expensive, even for a hotel meal in Hawaii. Our dinner at RumFire was by far the most expensive meal of our trip (even compared to our nicer Christmas dinner at another popular restaurant) so be prepared for a high price tag. But we did enjoy the food and service. I was most impressed with the staff at this hotel -- kind, attentive, and willing to go the extra mile to help when we had questions or needed something. The Sheraton's team in place is excellent in every way, especially during the busy holiday season! …
Spent 8 days here before going to Maui. Small walking area but I did go around the resort and down the street so that helped. Rumfire restaurant a huge disappointment so wouldn't go back. Ate a Lava's several times...very good. Room was very nice and clean. Housekeeping staff was very helpful. Hot tub was always full with children jumping in. Had to get up at 6:30 to be able to use it. As usual for most hotels, lounge chairs were saved for people. On a few occasions, I put items aside and took the seats for ourselves. If you are not there, then you don't get to save it. A really big pet peeve of mine. There were artisans in the courtyard and a little coffee shop with sundries and some food. Very nice. Would go back again.
Excellent spot on Kaui! Easy walk to restaurants, shopping, etc.. Excellent pools and beach! Updated hotel rooms fully remodeled! No issues, great staff super friendly and great atmosphere! 5 out of 5 !! View rooms are great but we are in garden and 2 min walk to see views!!
Perfect location and wonderful Resort. Our Room in Building 1 was ocean front. A bonus having a patio room (vs a balcony) that walked out to the lawn was perfect. We watched the amazing sunset from our room every night. Great Staff & Restaurants onsite.
Kauai was the last leg of my 5 week work/vacation travel itinerary; I was very eager to come back to this resort after visiting three years ago, have attempted to book twice during the pandemic only to cancel because Hawaii had a 14-day quarantine. Coming back to this resort in Nov 2022 I discover the property was completely changed resulting in utter disappointment. The hotel had gone thru a remodel and I wanted to see what became of it. The rooms were beautiful, but the services fell short... way short. For one, it doesn't seem like they really value Marriott Titanium members; the breakfast was "free" but we were only given 1 menu choice consisting of one scoop of yogurt, one scoop of granola, and 3 slices of pineapple + coffee. Sure, we can add $5 to "upgrade" to other menu items, but what would you think if the room rates were approaching $1000 a night for a standard room? $5 is nothing when we paid so much to come, so to me its more like a slap in the face. To add insult to injury, this took over 30 minutes to prepare. I had complained to the waitress twice and this was finally delivered to me, with the explanation that "the printer broke, so kitchen didn't get my order." Maybe this was an isolated incident, but over the course of 5 nights, the breakfast took 30 minutes to prepare TWO other times. And about other services. I had a night where housekeeping did not refill the soap, when I called, it took almost an hour to get (had to remind them). There was another night when I requested a blanket, and it also took almost an hour (with reminder calls). About the pool. The property doesn't seem to have a policy to preserve the pool/beach experience. Every morning guests will scamper to the pool, throw a towel onto the chairs, then leave the pool to do their thing. You'd see majority of chairs covered by towels, yet barely anyone at the pool. Being above the pool, it was amusing yet annoying to see. Check out. I was in the room 15 minutes past checkout time, bags packed and about to leave the room. Phone rings so i picked up the phone. I informed front desk im on my way out and i get an earful on checking out on time... was that necessary? Lesson learned, i wont pick up the phone. Aside from that, 99% of the staff, when you see them were friendly, knowledgeable and enthusiastic. But management seems to be way lacking. On my next trip to Kauai, I'm probably going to stay at a Hyatt (also a Hyatt Globalist) so we'll see how that goes.…
Amazing !Staff friendly and helpful Ocean View couldn’t have been better Food was great at the Rum Fire restaurant Swam in ocean every day Resort was clean Would definitely recommend this resort to families and couples young and older Location was perfect
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.Claim Your Listing