Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
4.0
#9 of 9 hotels in Kapaa
Location
4.4
Rooms
4.0
Value
3.8
Cleanliness
4.2
Service
4.1
Sleep Quality
4.1
Daily Resort Charge includes: 2 Aloha Mai Tai or soft drinks: 2 hour Ke Ala Hele Makalae bike rental: cultural sunrise ceremony: 2 bottled waters daily: cooler, beach mat & beach towel rentals: yoga classes Embrace the Aloha Spirit at our hotel Hilton Garden Inn Kauai Wailua Bay features a spectacular beachfront location on the east coast of Kauai on Kuhio Highway #56 just 5 miles from Lihue Airport (LIH).
Our hotel is next to the scenic Wailua Bay, where the Wailua River meets the sea. Walk into the inviting, open air lobby with skylights and feel the calming effects of the Garden Isle. Each guest room, junior suite or cottage has relaxing ocean or garden views along with comfortable beds and complimentary WiFi. Our charming two-room cottages provide a separate sleeping and living area for added privacy as well as a lanai to enjoy the refreshing Hawaii tradewinds.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
Powered by AI
The Hilton Garden Inn Kauai Wailua Bay boasts a prime location favored by many for its proximity to beaches and local attractions. While some guests commend the hotel for its cleanliness and engaging live performances, opinions on service and atmosphere are split; the friendly staff is often praised, yet there are mentions of unprofessionalism and dated decor.
Reviewers frequently criticize the value, pointing out steep parking and resort fees alongside concerns over room quality and amenities, despite the family-friendly activities and dining options available.
Location
Central
Atmosphere
Outdated
Rooms
Unkempt
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveler reviews and learn more about how the site works.
Loved it! Best hotel experience ever on Earth! Fantastic! Better than the Westin! Better than luxury condos! I loved the experience of being at Kauai's Hilton Garden Inn. It was my first time on the island of Kauai, and I really wanted a real experience but also luxury. Included in my hotel stay were 1) awesome ukulele lessons by Kalani Joe that had me playing real songs in minutes, 2) awesome hula dancing lessons (that taught me a whole, real hula dance with good technique and with a gorgeous view of the ocean by Kiana, and 3) awesome ti leaf and orchid lei making classes that enabled me to make a complete and beautiful Hawaiian flower necklace from local raw materials (leaves and flowers) by Kiana. We also saw an exciting fire dancing show at the hotel; in this show were the most dangerous, heart-stopping stunts I have ever seen. The show also included hula dancing and beautiful live music. The hotel restaurant/bar, Mamahune's, has the best French fries I have ever tasted and (completely delicious and vegetarian) taro burger with pineapple jam that I liked so much, I would travel to Kauai just to eat the taro burger with pineapple jam. Also at the hotel, the concierge, Courtney, is fantastic and gave us great, real advice that led us to great experiences; she surfs and snorkels and gives good advice. Additionally, the hotel is located right at a state park with the safest (and good) snorkeling right at the beach in front of the hotel, in two ponds protected by rocks. In the larger of the two small protected ponds, I saw bluefin trevally, saddle wrasses, tangs, sergeant major fish, and many more kinds of colorful fish of relatively large size. The hotel offers all good coffee in the morning and chilled, tasty POG (punch) in the afternoon, and the front desk staff led by Amy are great! The vibe of the rooms is relaxing and feels good. Furthermore, the swimming pool is the exact ideal temperature for swimming and just enjoying the pool in daytime or at night and is surrounded by beautiful flowering plants and a spectacular sunset view. Another great thing about this hotel is the interior design: it feels like a movie or TV set for Charlie's Angels. Also, of note, the hotel next to a very important historical and spiritual site for Hawaiians. If you are interested in history, culture, religion, spiritualism, authentic experiences, this site is a place to respectfully visit. Loved this hotel! I want to book another vacation there asap.
Great rooms, service, and location!
Hotel highlights: Luxury · Great view · Romantic · Quiet · Kid-friendly · Great value
Rooms: large rooms, great views, comfy bed, good shower tub, includes refrigerators, cabinets, microwave
Nearby activities: protected snorkel/swim area, beach, important historical/spiritual site
Safety: very safe
Walkability: great. Mamahune's restaurant and bar on the property, very short walk to swimming/snorkeling protected beach area, very short walk to significant historical site
Food & drinks: excellent meals and drinks at Mamahune's Cafe and great breakfast at the hotel breakfast restaurant
Noteworthy details: Fantastic included with hotel: ukulele lessons, hula lessons, lei making lessons, great coffee, great concierge's guidance, great temperature swimming pool, hot jacuzzi, beautiful surroundings, perfect location, very close to safe swim/snorkel protected area at the beach Excellent breakfast in the hotel breakfast (paid separately).
Read more
Date of stay: June 2023
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We booked an ocean view room for a three night stay in Kauai. Don’t pay for an ocean view room here(see below). They provide you with coupons for two complimentary cocktails each night(this includes soft drinks). We stopped at Mamahunes Tiki Bar upon arrival and used our first coupon. The bartender was very unfriendly and ignored us for five full minutes before taking our drink order and giving us our slightly larger than a shot glass(filled with ice) Mai Tai. Suffice it to say, we didn’t hang out at the tiki bar after that.
The front desk staff were all friendly and they checked in with us via text after our first night. This was actually quite helpful because the housekeeping staff did such a horrible job cleaning our room before arrival that we needed their help! My husband was so disgusted that he took pictures of the towel he had placed on the floor during his shower. When he picked it up, it was covered with dirt(this was not from us since we had just arrived!). To their credit, when we told the front desk staff what had happened they made sure the room was cleaned more thoroughly that day. However, on the following day, we left the hotel at 4.30am for an all day excursion. When we returned at 3pm, our room had not been touched by housekeeping! Once again, we called the front desk and were told that the housekeeper said she had come to clean our room that morning, but couldn’t get in because we were in the room (remember we left for the day at 4:30am). We were so frustrated and exhausted at this point, that we declined having them come in the room to clean and simply asked for more towels to get us through the night. To the hotel’s credit, when we checked out they credited us the daily resort fees for the three days we were there(that is the only reason they are getting three stars rather than two). IMPORTANT TIP: You may not want to bother paying extra for an ocean view room at this hotel! There are only balconies in the suites. The regular rooms have large windows. Additionally, when you open your window hoping to enjoy seeing and hearing the ocean, instead, you are greeted with a cacophony of crowing roosters rather than the soothing sound of waves. To emphasize this point, every room includes a complimentary pair of ear plugs! Ear plugs for an ocean front room!? Trust me, there is a good reason for this, we all know what roosters do at dawn! Just know, that these birds are everywhere on Kauai! I read about this before we went, but what I did not know was that our hotel’s ocean view rooms would end up being a complete waste of money because of them! So disappointing! Having a balcony would have been completely worthless because it is not at all relaxing to sit outside at this hotel! All of this said, if you travel to Kauai and plan to be out all day on hikes or excursions and the hotel is just a place for you to sleep at night, the Hilton Garden Inn might work just fine for you. However, don’t bother with an ocean view room and keep your windows closed if you want to sleep!
Read more
Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
We came here for our 1 year anniversary and I’ve got to say that I was thoroughly impressed with the entire trip. The hotel is located in a good location, halfway to Poipu and Princeville, it has a protected beach area out front so you can get in the water even if the rest of the waves are rough. They have a great walking path nearby the hotel and the pool jacuzzi and tiki bar are great. When you check in you get a complimentary bike rental which was fantastic and complimentary mi-tai’s each day. We stayed in an oceanfront king room and the view was beautiful and the ocean breeze was amazing. Others talked about the roosters waking them up, we were on the third floor and barely ever heard them so I think that’s a little drummed up and I wouldn’t make that a dealbreaker. We looked forward to the made to order breakfast and buffet each morning and it was a nice touch considering how much food costs everywhere else on the island. Lastly, I want to say that the service from the staff was the best I had received at any hilton property I’ve ever stayed at and that means a lot considering I stay at 10+ Hilton’s a year. They went over and beyond to make us feel welcome and special, by the end of the trip they actually knew me by first name. I was really happy that we stayed there it was a fantastic stay.
Read more
Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My stay at the Hilton Garden Inn Kauai was, overall, very good. The location was great, the staff was very welcoming and there were plenty of on site amenities.
The location itself was only a few minutes drive from the airport and very easy to find. Once there, it was only another few minutes to get to a variety of nearby destinations. It's walking distance from the beach and a 2 to 3 mile walking loop along the coast.
The amenities were all fantastic for the most part. The room was clean, spacious enough with plenty of room for our luggage, the WiFi was complimentary, there was a small fridge, and there were plenty of easily accessible outlets for charging devices.
Mamahune's tiki bar located behind the hotel was always great for quick bites or just for relaxing while sipping Mai Tais. The restaurant in the lobby was also convenient with a decent variety of food on the menu. The gym was small but serviceable and clean.
The only issue we had during our stay was with the on-site public laundry room. We were glad to see they had one so we didn't have to worry about running out of clothes during our vacation but upon closer inspection, the washers themselves were filthy. The rubber gaskets around the doors were covered with a disgusting slimy substance that seemed to hold onto whatever dirt came off of previous loads of laundry. Luckily, there was a much cleaner public laundromat just a mile away from the hotel that I was able to use. Hopefully the washing machines they use for the guest bed sheets and towels were cleaner than the public use ones.
Read more
Review collected in partnership with Hilton Garden Inn
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My husband and 2yo and I had such a wonderful stay at this property. It was over my birthday and we had several treats awaiting us in our upgraded ocean front room plus a little bucket with sand toys for my son, which was so thoughtful and appreciated. Oscar gave the warmest and most thorough check in I’ve ever experienced and it was pretty late already. Rooms and grounds were absolutely spotless and we saw the pools being thoroughly cleaned every single morning. All staff we encountered, including housekeeping, servers, groundskeepers, were cheerful and super friendly and consistently wore their masks. The location is perfect - Kapa’a has tons of food options and little stores, Lihue and the airport and really close, and the park adjacent to the property is huge and beautiful with two protected swimming ocean pools (one for little kids!) and an enormous community built gorgeous playground. And tons of chickens to chase! We booked with points as gold members, which waives resort fees and made this an excellent value. The daily FB credit ($20 total for two adults) does absolutely not cover breakfast (~$17 per plate without beverages), but I just stocked up on Hawaiian Host to take home at the front desk store. So the devaluation there still bothers me, but at the same time it’s nice not to be tied to hotel breakfast and be able to try local options (favorite was Java Kai just down the road).
Read more
Review collected in partnership with Hilton Garden Inn
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
As most travelers will do, we read reviews of the Hilton Garden before booking; they ranged across the board. We have learned, however, that reviews are often written in the heat of the moment so we decided to book our stay and just take it as it came. Many people were disturbed by the chickens, we found them delightful and they were never loud in the morning. Many thought the cats were not a welcome visitor to the grounds; again, we found them entertaining. And, at no time, were either animal a bother to us. The rooms were clean, spacious, comfortable; the staff always accommodating and friendly and we loved visiting with all of them. The grounds are beautiful and very clean. Below our room was a park and a couple nights huge gatherings were there; once a wedding and we were able to enjoy the goings-on from our room. Another time there was what appeared to be a family gathering or an event for kids, we never found out, but before they packed up to head home we got to enjoy hearing them sing and it was beautiful. The ocean sounds were always there, the park and beach below the hotel were always clean, never over-crowded. Simply, we enjoyed our stay and will definitely go back!
Read more
Review collected in partnership with Hilton Garden Inn
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I've been coming to Hawaii since (ghasp!) 1963 and to Kauai for almost that long. I've stayed all over Kauai from hotels to rented houses and condos. My stay at the Garden Inn was exemplary. It started right after I walked up to the front desk and met Amy, the friendliest and most composed front desk person I've ever met. Always smiling she somehow dealt with me as a walk-up with no reservations, another guest who was constantly interrupting, and a leaf blower going on near her feet. She set me up with a perfect room to meet my requests and dealt with other distractions while never losing her composure. I've stayed at $350/night rooms all over this country and this far cheaper room was as good as any and the professionalism was excellent. Can't recommend this place, and the staff, enough.
Read more
Date of stay: November 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Remon Pagels, General Manager at Hilton Garden Inn Kauai Wailua Bay
Responded Dec 21, 2020
Aloha, Thank you very much for taking the time to share your feedback! It is great to hear you enjoyed your stay and we appreciate you recommending our hotel. We will be sure to recognize Amy for her excellent service! We look forward to welcoming you back in the near future. Mahalo, Remon Pagels General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As soon as we arrived we loved the location of our cottage. It’s close to the beach and the snorkel pools are great. We were sad to find out how outdated our place was. My husband had to fix two out of the 3 blinds and one ended up just staying broken even after we requested maintenance to fix it. The windows were quite dirty, and so was the A/C unit. We had to have our bathtub unclogged (at least this was done!) I purchased Lysol to clean it better. The furniture isn’t the most comfortable and there was nothing in the kitchen as far as paper towel, utensils or plates go, so we bought everything we needed. Being mandatory quarantined for a couple of days, it was a bit of inconvenience having nothing to put food in or eat with (we brought some oatmeal from home to “survive” on, just in case, knowing there was a coffee maker to heat water with.) We couldn’t leave the room and go up to the restaurant for breakfast for the first two days (understandable due to the pandemic) however, the hotel wouldn’t bring food to the room until 9:30 am. So, no food delivered, no dinnerware to make our own. We were famished.
The front desk people are super nice, the lobby is great, the pools are cute.
I called for housekeeping every 3 days, as the one towel we got per person got pretty used up after muddy hikes and salty/sandy beach trips. One of the days we got a clear plastic bag of towels dropped of in the hallway of our cottage. Something I’d expect from a Motel 6, maybe, not from a Hilton and not for the price of the cottage. Having a way to rinse off shoes/feet by the cottage would have been fantastic and very helpful to keep everything a bit cleaner. Maybe a faucet outside?
We loved that it was quiet and peaceful here. Conveniently located to road trips, shopping and eating out. I hope the hotel will buy new furniture and blinds, and some very basic kitchenware, even if it’s disposable. We would love to come back to those upgrades.
Read more
Date of stay: December 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Remon Pagels, General Manager at Hilton Garden Inn Kauai Wailua Bay
Responded Dec 21, 2020
Aloha, Thank you for sharing your valuable feedback. We take your feedback to hart and will work hard to improve every day. It is great to hear that your experience with our team was very pleasant during your stay. We hope you will visit again I the future so we may show you the true experience of Hilton Garden Inn Kauai Wailua Bay. Mahalo, Remon Pagels General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As a diamond member, I found this hotel very accommodating, fun, and friendly. We stayed for 20 days over the Christmas 🎄 holidays. The staff who checked us in (Jesus, Wanda, Jeanette & Tiffany) proactively notified me of the upgrade availability without my asking. We did get a free upgrade and the staff replaced our pillows with non allergenic ones, the breakfast staff (Leroy, Krystal, Lyn, Kathrine, and Ann-Lyn) were friendly, let us sit at our favorite table when open, added greek yogurt to the breakfast bar after I requested it, and greeted us with the happy, positive Aloha spirit! The tiki bar bartenders were great, Tom even caught me before I left the tiki area to meet a fellow Georgia Tech graduate/professor (we are now connected with LinkedIn). The rooms are very clean, housekeeping always available to clean and replace towels & other items. The people there made it Great! I loved the grounds with the grassy area and places to sit with string lights and cabana umbrellas for the tables, the live entertainment sang great on the weekends (we even went to a local karaoke bar to meet one of the entertainers there for drinks and song). The beach was a short walk from the hotel and our room had an ocean view too with a lanai that the staff maintained very well. The location was also in view of the Sleeping Giant Mountain and it has a sacred area with informative plaques. When promising to make your time there right, the staff truly did. They made it a beautiful vacation with kind, happy, wonderful memories and we will definitely return!
Read more
Date of stay: December 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
After spending one week at the hotel we left very impressed. Tiffany at the front desk was wonderful and made us feel very welcome . She made sure that we enjoyed our stay and we did . Thank you Tiffany. Tiffany should be nominated for employee of the month. She always had a smile on her face and was very helpful. The housekeeping department is doing a phenomenal job cleaning the rooms in a timely manner . The rooms are very cleaned. We had dinner in the restaurant and the waitress was also very good. We had the catch of the day that was Ono and it was excellent. Tasted wonderful and beautiful presentation. Will definitely going back to your hotel and recommend it. My only suggestion is that you have a talk with the concierge lady about her attitude. It seems that we were an inconvenience to her as guests when we asked her about booking some trips . She was very short and not welcoming. We ended up not booking a trip because of her attitude . Unacceptable ! She left a bad taste in our mouth and it is a shame because every employees we met during the entire week were all wonderful and customers oriented. If the concierge lady doesn’t like to be in the hospitality industry she should look for another job. The concierge lady needs some training about customers service. We ended up booking the snorkeling trip with Costco and saved some money . Too bad for the concierge lay. If she had been nice with us she could have made some money and also some money for the company she works for . In concluding the concierge lady needs to learn to be nice to her customers. Even the on3 coming from Europe . She needs to keep her bad attitude at her house or change job. It is very sad and unfortunate because every Hilton garden Inn employees who met were outstanding.
Read more
Date of stay: September 2019
Value
Rooms
Service
Room Tip:Room with a water view or view of the pools are very nice
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the Kapaa area.
PRICE RANGE
$258 - $383 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
aston aloha beach resort, aloha beach hotel kauai, aloha beach kauai hotel
FORMERLY KNOWN AS
Aston Aloha Beach Hotel
LOCATION
United StatesHawaiiKauaiKapaa
NUMBER OF ROOMS
216
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
