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Sheraton Kauai Coconut Beach Resort

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650 Aleka Loop, Kapaa, Kauai, HI 96746
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (112)
Room & Suite (43)
Pool & Beach (23)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 01/14/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 01/14/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 11 hotels in Kapaa
Location
Cleanliness
Service
Value
Travelers' Choice
Centrally located on 10 beachfront acres amid a century-old coconut grove, with easy access to Wailua Falls in Kappa, Kauai, Sheraton Kauai Coconut Beach Resort is a deluxe oceanfront resort hotel offering breathtaking views, spacious suites and open-air dining. Centrally located, many movie production crews choose to stay here at our Hawaii hotel as it's minutes from anywhere on the island. It's an excellent base to explore and discover the natural beauty that the Garden Island has to offer.
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Property amenities
Paid public parking on-site
Wifi
Pool
Fitness Center with Gym / Workout Room
Restaurant
Beach
Taxi service
Conference facilities
Parking
Pool / beach towels
Outdoor pool
Breakfast available
Breakfast in the room
Banquet room
Meeting rooms
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
Shared lounge / TV area
Sun umbrellas
ATM on site
First aid kit
Umbrella
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Refrigerator
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Interconnected rooms available
Private balcony
Safe
Seating area
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Mid-range
Hotel links
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Location

Full view
69Somewhat walkable
Grade: 69 out of 100
12Restaurantswithin 0.3 miles
2Attractionswithin 0.3 miles
138Reviews77Q+A28Room tips
Traveler rating
  • 71
  • 30
  • 13
  • 11
  • 13
Time of year
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Popular mentions
MaryBAlex wrote a review Jan 18
7 contributions1 helpful vote
Wonderful property. Our third visit at the Sheraton and our seventh to Kauai. Amazing food and service by ALL staff, but special gratitude to Micah at the front desk. He truly went above and beyond to accommodate us. Thank you, Micah!! You are amazing and we can’t wait to come back next year!!
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Date of stay: January 2022Trip type: Traveled as a couple
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Response from General Manager, General Manager at Sheraton Kauai Coconut Beach Resort
Responded yesterday
Dear Mary, It was truly a pleasure to welcome you back to Sheraton Kauai Coconut Beach Resort during your most recent visit! It's wonderful to hear that you had such a positive experience and the opportunity to try some of the delicious food available, as well as appreciated the exceptional service our team always provides; we will be sure to pass your gratitude on to Micah! Thank you so much for taking the time to share your kind words and we look forward to hosting you again next year.
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World Traveler and Booker wrote a review Oct 2021
Los Angeles, California30 contributions20 helpful votes
+1
Hotel's Favorite
Let me first start off by saying I personally work for a travel management company and the overall customer service to F&B to housekeeping was amazing! I’m a tough critic when it comes to writing reviews and the Sheraton Kauai Coconut Beach did not disappoint. Intro: 10/10 I booked the Costco Travel deal because it included the room/tax, upgraded ocean view room, waived $32 resort fee, and a car rental. The upgraded ocean view was the most important to me because when you request room types at the front desk remember it’s a “request” not a guarantee. Check-In: 10/10 Upon arriving to the hotel, a young gentleman greeted us and unloaded our luggage along with our entire Costco purchase. I requested an early check-in via mobile app and when I got to the hotel guess what?! It wasn’t ready at 2pm… so instead of complaining I tipped the front desk agent $10 bucks let her know I wanted the 4th floor corner room and I’ll wait until check-in time. I headed to the bar near the pool had one drink and about 30 minutes later they called me saying the room was ready. Front desk authorized $300 for the security deposit which I thought was cheap compared to my hotel its $500. I called the Bell desk, and the same guy came to drop off our luggage about 10-minutes later. Housekeeping: 11/10 When I got to the room I did my own personal housekeeping inspection, and she exceeded all my expectations. I wish I remembered her name because we interacted almost daily since I usually decline housekeeping service, and I never had a problem getting anything I needed (friendly suggestion, please tip your housekeeper at the end of c/o these individuals literally go above and beyond to pick up after you). I stood in room 474 for about a week and let me tell you it had the perfect view of the pool and ocean. My husband and I ate at the restaurant almost daily for breakfast and dinner, and the food was delicious. One thing to note is the TV connection was terrible, nothing to major to complain about since I brought my own fire stick tv to stream shows and movies. Amenities: 10/10 We utilized almost all the amenities at the hotel and had no major complaints about the rental gear/bikes. We became friends quickly with the bell desk because we saw them every morning when we rented the beach gear which was a huge plus since it made our lounging by beach even better. Just a suggestion, I would rent your gear as early as possible in the morning to ensure you get what you wanted (i.e. beach chairs, beach mat & umbrella). Also, I forgot to mention I really appreciated the washer/dryer on my floor near the ice machine since my hiking clothes were so muddy. Construction: 10/10 I saw the construction going on but I never heard it, maybe it was because of where my room was located? Local Area/Things to do/Places to Eat: 10/10 -Costco: Stock up on your booze, H2O and snacks -Longs Drugs/CVS: Same parking lot as the hotel, they have everything you need. Stocked up on more snacks, sim card for my GoPro, and laundry detergent since my hiking gear was muddy. -Helicopter Tour w/Jurassic Falls -Scuba Diving -Luau (shout out to Uncle Willy) -Rented a Jeep: Drove North, South, East, West -Restaurants within walking distance or quick bike ride: Monicos Taqueria (taquitos were fire), McDonalds (barf), Pono Market (bomb pork/poke great for lunch), Hukilau Lanai (great for dinner), coconut marketplace (shopping/farmers market).
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Date of stay: September 2021Trip type: Traveled as a couple
Room Tip: Book the ocean view room, don’t be basic and get the standard room.
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4 Helpful votes
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Response from General Manager, General Manager at Sheraton Kauai Coconut Beach Resort
Responded Oct 7, 2021
It brightens our day to know that you had an exceptional stay at Sheraton Kauai Coconut Beach Resort! We're delighted that you enjoyed our awesome amenities and exceptional hospitality, and we'll be sure to share your kind words with our housekeeping team. We trust you had a phenomenal time exploring the nearby attractions. Thanks for your review, and please allow us another opportunity to serve you!
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Alan Anand S wrote a review Jan 17
New York City, New York12 contributions6 helpful votes
Our 3rd time staying here. They upgraded the girl and the grounds. The AC was a work in progress. We would go again. Front desk was accommodating. Lots of restaurants close by l. Tip car rental was not available but Turo is ok.
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Date of stay: August 2021Trip type: Traveled with family
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Response from General Manager, General Manager at Sheraton Kauai Coconut Beach Resort
Responded 2 days ago
Dear Alan, It was an honor to welcome you back for your third visit to Sheraton Kauai Coconut Beach Resort. We're humbled to have earned your trust and your business with our friendly hospitality and a fantastic location in Kauai. Please come back and see us again next time you plan a Hawaiian vacation!
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Martha F wrote a review Jan 13
Boston, Massachusetts4 contributions4 helpful votes
I got food poisoning at this hotel and was sick for 4 days and the manager would never even speak with me or help in any way. The housekeeping staff did their best and were very nice. According to UBER driver, they hire people last minute for busy times and do not train staff properly in food handling. Would avoid this hotel at all costs, as very poorly managed.
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Date of stay: November 2021
Rooms
Cleanliness
Service
Room Tip: very noisy by pool
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Response from General Manager, General Manager at Sheraton Kauai Coconut Beach Resort
Responded 6 days ago
Dear Martha, We appreciated the opportunity to host your trip to Kauai. Our team aims to deliver an exceptional experience to each of our guests, and we're very sorry you were ill during your visit. Should you wish to discuss this in more detail, we encourage you to reach out. Rest assured, the health and safety of our guests are a top priority at our property. Please know that we will continue to provide friendly hospitality and delicious meals to each of our guests, and we hope to have a second chance to change your perceptions.
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Seaside780876 wrote a review Jan 4
1 contribution
Book the ocean front rooms if you can. Great hospitality and service from Michael!! He was very helpful with suggestions and help with transportation. Service at the restaurant was a little slow due to staffing but the staff on duty really hustled.
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Date of stay: January 2022Trip type: Traveled as a couple
Room Tip: The pineapple on the burgers at the pool bar was awesome.
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Response from General Manager, General Manager at Sheraton Kauai Coconut Beach Resort
Responded 2 weeks ago
Despite a delay during your restaurant experience, we are ecstatic to hear that our staff and gorgeous views were able to make a lasting impression. Thank you so much for the review. We look forward to welcoming you back to Sheraton Kauai Coconut Beach Resort.
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PRICE RANGE
$215 - $481 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
courtyard by marriott kauai at coconut beach hotel kapaa, aston hotel kapaa, resortquest kauai beach makaiwa, aston resort kapaa, waipouli beach, resort quest kauai
FORMERLY KNOWN AS
Courtyard Kaua'i at Coconut Beach
LOCATION
United StatesHawaiiKauaiKapaa
NUMBER OF ROOMS
314
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Frequently Asked Questions about Sheraton Kauai Coconut Beach Resort
Which popular attractions are close to Sheraton Kauai Coconut Beach Resort?
Nearby attractions include Luau Maka'iwa (0.06 miles) and Marta's Boat (0.3 miles).
What are some of the property amenities at Sheraton Kauai Coconut Beach Resort?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a fitness center.
Which room amenities are available at Sheraton Kauai Coconut Beach Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Kauai Coconut Beach Resort?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at Sheraton Kauai Coconut Beach Resort?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Sheraton Kauai Coconut Beach Resort?
Conveniently located restaurants include kenji Burger, The Bull Shed Restaurant, and Makai Lounge.
Are there opportunities to exercise at Sheraton Kauai Coconut Beach Resort?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Sheraton Kauai Coconut Beach Resort?
Yes, laundry service and self serve laundry are offered to guests.
Are there any historical sites close to Sheraton Kauai Coconut Beach Resort?
Many travelers enjoy visiting Poli'ahu Heiau (2.8 miles) and Hikinaakala Heiau (1.3 miles).
Does Sheraton Kauai Coconut Beach Resort have any great views?
Yes, guests often enjoy the ocean view available here.
Is Sheraton Kauai Coconut Beach Resort accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.