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Sheraton Kauai Coconut Beach Resort

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650 Aleka Loop, Kapaa, Kauai, HI 96746
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (50)
Room & Suite (42)
Dining (15)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 08/04/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 08/04/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 11 hotels in Kapaa
Location
Cleanliness
Service
Value
Centrally located on 10 beachfront acres amid a century-old coconut grove, with easy access to Wailua Falls in Kappa, Kauai, Sheraton Kauai Coconut Beach Resort is a deluxe oceanfront resort hotel offering breathtaking views, spacious suites and open-air dining. Centrally located, many movie production crews choose to stay here at our Hawaii hotel as it's minutes from anywhere on the island. It's an excellent base to explore and discover the natural beauty that the Garden Island has to offer.
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Full view
Property amenities
Paid public parking on-site
Wifi
Pool / beach towels
Beach
Taxi service
Baggage storage
Convenience store
24-hour front desk
Parking
Newspaper
Non-smoking hotel
Sun umbrellas
ATM on site
First aid kit
Umbrella
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Refrigerator
Cable / satellite TV
Flatscreen TV
Walk-in shower
Private balcony
Safe
Seating area
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Wake-up service / alarm clock
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
Pool view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Great View

Location

Full view
70Somewhat walkable
Grade: 70 out of 100
12Restaurantswithin 0.3 miles
2Attractionswithin 0.3 miles
72Reviews71Q+A12Room tips
Traveler rating
  • 30
  • 19
  • 9
  • 6
  • 8
Time of year
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Popular mentions
Spines wrote a review Nov 22
College Station, TX45 contributions23 helpful votes
We had to spend more time in our room than most people probably do because my husband didn't get his COVID results from the 'Hawaii Trusted Partner' lab for almost a day after we arrived on island - which means no pool time, no beach time. Thank goodness we did get upgraded so we could at least LOOK at the ocean. Room was quite nice and spacious but no restaurant open - very limited hotel menu and you cannot do room service unless you're quarantined. The pool and bar was open, unlike the previous review. Big suggestion - I know hotels are deferring maid service until check out during COVID, but how about 'if you have trash, put it outside your room in the evening' or ditto towels etc. Since we had to eat in for almost 24 hours, the trash got thick pretty quick. The hotel staff was very helpful and friendly with everything. Location was great and close to the Kapaa jog/bike trail.
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Date of stay: November 2020
Value
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Service
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Response from Ali Lahip, Guest Services / Front Office at Sheraton Kauai Coconut Beach Resort
Responded 5 days ago
Aloha Spines, Thank you for your recent stay with us. We truly appreciate you trusting our resort. Although, I am disappointed to hear that the new norm has affected your stay, it was reassuring to see that our team was very helpful and friendly. We certainly hope you visit us again during your next Kaua’i vacation. Stay safe, stay well. Thank you! Ali Lahip Director of Room Operations
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Marc V wrote a review Jul 2020
Lihue, Hawaii12 contributions7 helpful votes
We were looking for a staycation here on Kaua'i for my daughter's 7th birthday this weekend. Booked the hotel on the hotel's website on 7/16. Other than a general warning about cancellation polices due to covid-19 there is nothing on the hotel's website regarding any amenities not offered or being closed at the moment. I had a question about the parking fee, but since the local phone number wasn't going through I had to call the 1-800 number. Spoke to a very friendly lady about the resort fee (parking), and she also didn't tell me about anything being closed during our scheduled stay. The confirmation email mentioned that some amenities might not be available during our stay, which for most hotels these days includes the gym and some other minor stuff. Then I get an email from an employee 2 DAYS before check-in, letting me know, "oh, by the way, the pool, bar and restaurant are still closed" and how they are looking forward to seeing us on Kaua'i! 2 days! We looked at other hotel options on the 16th, but decided to give this one a shot. Now there are no more affordable options around here! When I called to talk to someone they just said, "yep, everything is closed" and, "oh, I thought somewhere on the website it says to call in for any questions." Does that mean I have to make a list of anything I might expect at a hotel to be offered and go down that checklist? This is the pool we are talking about, literally the ONLY reason we were staying at a hotel for. Imagine the look on my daughter's face when I told her that we had to cancel the hotel for her birthday. Unbelievable! And not even a sorry from the contact person. They know they are deceiving people, otherwise they would lead with the pool closure on the main page. This is really bad business!
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Date of stay: July 2020
Service
2 Helpful votes
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Response from Ali Lahip, Other at Sheraton Kauai Coconut Beach Resort
Responded Aug 2, 2020
Aloha 978marcv, Thank you so much for staying with us and the great feedbacks. We will definitely do better and be more communicative in letting visitors know that some amenities and facilities might not be available due to this pandemic, other than it being mentioned on our website. Also, closer to check in, A personal email is sent out by one of our service staff to provide a friendly reminder of the amenities and facilities that are not operating. I apologize as we could’ve done more to communicate. It will definitely serve as a teachable moment and to revisit that service piece. Again we apologize for the inconvenience, especially with your daughters special day. We hope you provide us another chance when all our resort amenities and facilities are operating. Ali Lahip Director of Room Operations
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Boeing767 wrote a review Jul 2020
Ewa Beach, Hawaii589 contributions471 helpful votes
My wife and I needed a getaway after months of COVID lockdown, and while we have been able to get away to tend to business, this was purely relaxation, and very welcome. We had a certificate from when this had been a Courtyard - NIGHT AND DAY. The people on staff are friendly, the rooms are nice and clean and the grounds appealing. NOW ... amenities: none. Restaurants: none. Pool: closed. We knew that going in, and were perfectly okay with it; if you are going expecting a RESORT, you may want to wait for a while. It was apparent that occupancy was at a painful low. Other than a few guardsmen, we saw only two other guests. The same is true of almost every business in Kapa'a. From where we went to get our meals, to the supermarkets and shops (the few which were open). Ample free parking and a small, but pleasant beach right in front of the hotel. We look forward to returning when the island tourism stablizes a bit.
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Date of stay: July 2020
Value
Cleanliness
Service
Room Tip: If you can, the fourth floor rooms have high, vaulted ceilings.
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1 Helpful vote
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Response from Ali Lahip, Other at Sheraton Kauai Coconut Beach Resort
Responded Jul 22, 2020
Aloha Boeing767, Your review is very much appreciated and thank you so much for your visit. As you mentioned in the midst of COVID all of our facilities and outlets are currently not operating. However, I am glad you took the time to acknowledge the friendliness of our staff, also the cleanliness of the resort, which is key during these times. It was such a pleasure meeting you and please come back to visit when our resort is in it’s full glory. Soon I hope. Until your next visit, take care, stay safe, stay well! Ali Lahip Director of Room Operations
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veers wrote a review Jul 2020
SAN FRANCISCO1 contribution1 helpful vote
Best hotel option in the area!!! This resort has recently gone through a rebranding and a major renovation that looks spectacular. Location is important when traveling and our stay here was within walking distance to excellent restaurants in the area and steps away from the beach. Centrally located within driving distance to sunny south shore or to see majestic views on the north shore. We spent two nights in a newly remodeled upgraded ocean view room. Rooms were very clean and the beds were extremely comfortable. Service was excellent and the staff was very approachable, helpful, and friendly. We definitely plan on staying here again!
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Date of stay: July 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from Ali Lahip, Guest Services / Front Office at Sheraton Kauai Coconut Beach Resort
Responded Jul 18, 2020
Aloha Veers, Mahalo for staying with us and the raving 5 star review. During these times cleanliness plays a huge role in making a stay good to great! I am so happy to hear that we exceeded your expectations. I have to agree with you, our location is unbeatable. Additionally thank you for the compliments of our room renovations and most importantly our staff. I really like your comment of having an approachable staff. That is truly the aloha spirit, approachable and authentic. We cannot wait for you to visit again, until then please take good care, stay safe, stay well. Ali Lahip Director of Room Operations
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Muj wrote a review Apr 2020
Chicago, Illinois2 contributions5 helpful votes
While we have not had a chance to stay at the property yet, I feel compelled to write a review on the service I have received from Ali Lahip thus far. We’ve had to make changes to multiple rooms for our upcoming stay including changing dates due to the Covid pandemic. I called in to notify the hotel of my desire to potentially change dates on a points reservation, and the manager Ali took charge immediately. He indicated I could change the reservation to any available dates (even though often hotels tell you to reach out to customer service and pass the baton or add fees here and there) and shared his direct contact info to reach out to him as soon as I was ready as he wanted to be the one to accommodate. I called today, Ali communicated immediately, and took charge and made the changes within a matter of minutes. Now based on mixed reviews, I can tell this is a newly remodeled property with a name change. While there may be growing pains, service and follow through as such should elevate it to a very desirable level. We are excited to experience this property, and update the review after fully experiencing it.
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Date of stay: April 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from SheratonKapaaResort, Director of Room Operations at Sheraton Kauai Coconut Beach Resort
Responded Apr 15, 2020
Aloha Muujjj, You are too kind. Thank you so much and I appreciate the shout out. Please rest assured that you and your family will be taken cared of. You have my contact information, please don’t hesitate to contact me anytime. Please take good care and stay safe! See you real soon. Ali Lahip
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PRICE RANGE
$215 - $481 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
courtyard by marriott kauai at coconut beach hotel kapaa, aston hotel kapaa, resortquest kauai beach makaiwa, aston resort kapaa, waipouli beach, resort quest kauai
FORMERLY KNOWN AS
Courtyard Kaua'i at Coconut Beach
LOCATION
United StatesHawaiiKauaiKapaa
NUMBER OF ROOMS
314
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Frequently Asked Questions about Sheraton Kauai Coconut Beach Resort
Which popular attractions are close to Sheraton Kauai Coconut Beach Resort?
Nearby attractions include Luau Maka'iwa (0.06 miles) and Marta's Boat (0.3 miles).
What are some of the property amenities at Sheraton Kauai Coconut Beach Resort?
Some of the more popular amenities offered include laundry service, internet access, and reduced mobility rooms.
Which room amenities are available at Sheraton Kauai Coconut Beach Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
Is parking available at Sheraton Kauai Coconut Beach Resort?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Sheraton Kauai Coconut Beach Resort?
Conveniently located restaurants include kenji Burger, The Bull Shed Restaurant, and Saimin Dojo.
Are any cleaning services offered at Sheraton Kauai Coconut Beach Resort?
Yes, laundry service and self serve laundry are offered to guests.
Are there any historical sites close to Sheraton Kauai Coconut Beach Resort?
Many travelers enjoy visiting Poli'ahu Heiau (2.8 miles) and Hikinaakala Heiau (1.3 miles).
Does Sheraton Kauai Coconut Beach Resort have any great views?
Yes, guests often enjoy the ocean view available here.
Is Sheraton Kauai Coconut Beach Resort accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.