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Hilton Waikoloa Village

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Traveler (5489)
Room & Suite (1153)
Pool & Beach (926)
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Overview
  • Excellent42%
  • Very good32%
  • Average15%
  • Poor7%
  • Terrible4%
Travelers talk about
“ocean tower”(1,592 reviews)
“dolphin quest”(458 reviews)
“hilton waikoloa”(684 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
Additional information
Offers from Hilton Waikoloa Village
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Waikoloa Village
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (8,641)
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Traveler rating
3,099
2,478
1,257
639
389
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LanguageEnglish
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3,099
2,478
1,257
639
389
Show reviews that mention
All reviewsocean towerdolphin questhilton waikoloakona poollagoon grillthe big islandpizza placechinese restaurantbuddha pointkamuela provision companyboat rideswim with the dolphinsfishhuge resortboat servicemain lobbydolphin encounter
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2,451 - 2,455 of 7,862 reviews
Reviewed April 18, 2016

The grounds are truly lovely, the rooms are truly terrible. Old, not upgraded, noisy--the birds woke us up two or three times a night. Expensive, very poor value. Pools are quite small and nothing very special about them. No ocean beach at this hotel, the...More

Review collected in partnership with Hilton Hotels & Resorts
Thank John H
Response from Simon A, General Manager at Hilton Waikoloa VillageResponded June 13, 2016

Dear John H, Thank you for staying with us at our hotel. I appreciate your honesty. I'm sorry for the experience that you had with our guest rooms. We look for reviews to provide insight into our hotel and our guest room is an area...More

Reviewed April 18, 2016

Spent three nights at the resort. It turned into a ghost town after sunset. Room was excellent. KPC was excellent but pricey. Meager reasonable priced food available after 5:00pm. no evening activities, pools close, one bar open, cheap entertainment. Not the experience we had expected...More

Review collected in partnership with Hilton Hotels & Resorts
Thank Daniel C N
Response from Simon A, Manager at Hilton Waikoloa VillageResponded April 19, 2016

Dear Daniel C N, Thank you for sharing your review on your recent stay. We are happy to hear that you enjoyed your guestroom, and dining at KPC. We have noted your comments regarding the food options and evening activities and will use this feedback...More

Reviewed April 18, 2016 via mobile

Let me start by saying that this resort is huge and amazing decor as you walk through the halls. We arrived at 11AM on Friday and was not expecting our room to be ready but front desk was able to give us the great news...More

2  Thank b-zuka525
Reviewed April 17, 2016

You'll go in thinking rooms are around $230 per night but after parking and the "resort fee" you'll be pushing $300. Then if you use literally anything else you will pay. Want to play a game of pool? That will be $5 per person. Need...More

4  Thank SeattleChris001
Response from Simon A, General Manager at Hilton Waikoloa VillageResponded April 30, 2016

Aloha SeattleChris001, Thank you for your recent feedback about your stay. We sincerely apologize that you felt your experience was undervalued. None the less, we are sorry for inconveniencing you. We will be addressing the service you received at our resort to ensure, moving forward,...More

Reviewed April 17, 2016

Hilton diamond member, Hilton Grand Vacation owner, just under 1 million Hilton honor points in my account and we are placed in the Ocean Tower rooms which felt and smelled like it had not been open in months. The smell of moisture/mildew was intolerable. This...More

5  Thank csutchy2016
Response from Simon A, General Manager at Hilton Waikoloa VillageResponded April 30, 2016

Aloha csutchy2016, We are sorry that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. I apologize for the poor service you received. Guest satisfaction is very important to...More

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Center with Gym / Workout Room
Beachfront
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Business Center with Internet Access
Room Service
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Golf course
Tennis Court
Adult pool
Outdoor pool
Details
Price range
$240 - $483 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$240 - $483 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveler (5489)
Room & Suite (1153)
Pool & Beach (926)
Dining (214)
Amenities (110)
Family and Play Areas (31)
Business Center & Event Rooms (11)
Questions & Answers
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BKKkkkk
May 23, 2018|
AnswerShow all 5 answers
Response from lminne30 | Reviewed this property |
Was there end of April and yes there is still construction but only on the Ocean Tower if you stay in either of the towers you wont even know. I stay in Makai tower it was very nice and the furtherest from the construction.
0
Votes
Regina P
April 27, 2018|
AnswerShow all 4 answers
Response from lminne30 | Reviewed this property |
Yes upgrade to oceanview so worth it before you book Ocean tower ask about the construction schedule as it currently has construction happening ( was there in April) we stayed in the Makai tower and had a beautiful view that... More
1
Vote
cheri p
April 22, 2018|
AnswerShow all 4 answers
Response from Juice P | Reviewed this property |
Hi, No it’s all part of the experience. Good question? If I had to pay I would have walked?
0
Votes
Room Tips
"Ocean view is a nice tower because you get a ocean view!😊"
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"If avail in Registration Building I would go for that & cut out the tram."
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"We stayed in the Makai tower ocean side. Had great views of sunset and overlooked the dolphin lagoon."
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"Stay in the lagoon tower for easier access to the pools"
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