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69-425 Waikoloa Beach Drive, Waikoloa, Island of Hawaii, HI 96738
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Traveler (6973)
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 12/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Waikoloa Village
Updated 12/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 8 hotels in Waikoloa
Location
4.2
Cleanliness
4.2
Service
4.0
Value
3.5
GreenLeaders Silver level
Let the aloha spirit wash over you in one of the world's largest and most beautiful resorts: Hilton Waikoloa Village. Experience the magic of Hawaii at our hotel, an oasis dotted with lagoons, pools, water slides, a wide variety of restaurants and bars, and staffed by a team of accommodating hospitality professionals who are here to make sure you're enjoying your island time. Settle into your well-appointed guest room, explore all that we have to offer, and soak up the Hawaiian sun.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Golf course
Babysitting
Paid private parking on-site
Wifi
Paid internet
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Tennis court
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Massage
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Room service
Safe
Refrigerator
Flatscreen TV
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Green
Languages Spoken
English, Japanese
Hotel links
Special Offer:4th Night Free Offer
10627Reviews416Q+A100Room tips
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jlozanodiaz wrote a review Yesterday
1 contribution
Really nice hotel the experience was very relaxing. It has great views and amenities including a monorail and boat rides. They have several pools and it has amazing sunset views through the entire resort! We also joined their activities like lei and necklaces making. The place is great for families with small kids and grandparents.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: September 2022
Value
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Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager, General Manager at Hilton Waikoloa Village
Responded today
Aloha, Our goal is to impress everyone who stays at Hilton Waikoloa Village, so we're happy to hear we succeeded with you! We are simply humbled by your kind comments about our refreshing pools, stunning views, and family-friendly atmosphere. We look forward to the next time we are able to see you again. Have a wonderful day! Kind regards, Simon, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
willie wrote a review Jun 2022
Marina del Rey, California28 contributions2 helpful votes
Hotel's Favorite
Great food, amazing Luau, friendly staff, clean rooms, comfortable atmosphere. I would definitely stay there again and recommend to others. If you don’t want to leave the resort, you don’t have to. They have everything. Oh and a great dolphin show!
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from General Manager, General Manager at Hilton Waikoloa Village
Responded Jun 16, 2022
At Hilton Waikoloa Village, our goal is to impress all our guests, so we're happy to hear we succeeded with you! It's great to know that our clean, comfortable rooms and many onsite amenities added to your experience. Our friendly staff will also be glad you felt welcome while you were here. If your travels bring you back to the area, please come see us again. Kind regards, Simon, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
BuckCRNA wrote a review Yesterday
Voorhees, New Jersey145 contributions60 helpful votes
If you want to want to visit downtown or experience downtown Kona, this is not the place to stay. It is way, way, way out of town! If you enjoy flying into a location, and plopping yourself down and having all of the amenities of a hotel in one location, without ever having to leave the hotel, then this perhaps is the place for you. This property is soooo large, that they have a train (shuttle) that takes you from one location to another. Granted, the train moves very slowly, so you have the choice of getting in your 20,000 steps a day while walking from the lobby to your room, or you take the train. It is about a 25 mile ride to downtown. I was lucky that I had a car, which - by the way- is a $39 charge for daily parking. Next visit to the Big Island will be researched much in order to avoid this mistake booking.
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Date of stay: September 2022
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Room Tip: Book a room at the main lobby building if you don't want to walk 1000's of steps a day.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager, General Manager at Hilton Waikoloa Village
Responded today
Aloha Buck, Thank you for your feedback. We're glad you appreciated the many onsite amenities. It's unfortunate our location was less ideal than you'd hoped. Our staff is always happy to make suggestions or help arrange transportation. If your adventures bring you back to the area, please consider staying with us again. Kind regards, Simon, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yves C wrote a review Sep 28
1 contribution1 helpful vote
Very bad value for money. No service at all . They don’t know what the word service mean. Very very expensive prices regarding resort fees (47 usd per day) (for what ?) , car park (42 usd per day) , nautic sports (45 usd for 1h paddle board renting) (not buying !!). Housekeeping provided only over 4 night stay. This hotel is almost 1000 bedrooms and Half or more of all the restaurants are closed including the famous breakfast buffet. Staff not very polite, not helpful at all and providing often wrong informations !! I used to recommend this place but NOT anymore. So disappointed. Think about making another choice for sure
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Jason Irvine wrote a review Sep 25
Reno, Nevada5 contributions1 helpful vote
The staff are all very Friendly and the property is beautiful, and the 800 bucks my husband and I spent in total for 45 minutes swimming with the dolphins at Dolphin Quest was the best and the highlight of our 25th anniversary 10 day stay here in Waikoloa. Really want to continue to be positive…. but it all goes downhill from there. (I really don’t like to give honest 1 star reviews expressing my sincere dissatisfaction. I wish I was able to give a 5 star review but overall for the 10k bill I’ll be facing in 5 days - I am not enjoying my stay.) THE CONSTRUCTION ONGOING HERE I think resorts should have to disclose they are having construction and jackhammering occurring between certain hours on their website and to the vacation package websites so travelers can make an informed decision. Who wants to hear that while on vacation trying to relax. Can’t even enjoy the balcony from like 8-9 am until about 3-3:30pm - but I’m usually off property because of the food conundrum anyway. THE ROOM I reserved a king ocean front room at a rate of over $800.00 Actual American Dollars per night, (which includes about 50.00 actual dollars in resort fees and taxes plus about 30.00 actual dollars per night for the rental car) for a total of 10 nights and I’m only halfway through my stay. The room is very small, besides the hard and uncomfortable king size bed I can’t be in for more than 5-6 hours without having back pain, there is a task chair and a 1.5 seat couchy thing. So, where does the other person sit when not in bed and not completing a desk task? The floor? The view from the room is EPIC but the landscaping lights at night are up pointed right into my balcony and into my eyes blind I so I can’t see the stars. I get they can’t have people falling in the pool or the Dolphin Sanctuary at night but there are ways to use deep amber downlighting. The resort wants to put annoying plastic concert wristbands on you like you’re a 21 year old, so you scratch yourself and anyone you happen to touch, so we took that off after a couple days. The fourth day we return to our room exhausted needing a shower and a nap and none of our keys work! We have new keys made after I took the mile walk to the front desk (no keys and mail service desk on our side of the island on Makai tower). Those keys didn’t work either, so it dawned on me. The door battery died. So we had to wait for a maintenance engineer to jump start the door and then spend 5 minutes replacing the battery! Classy Hilton right. Deferred maintenance is the policy on those. Don’t replace the batteries until guests tell them they can’t get in their room. THE FOOD CONUNDRUM The food is not delicious as they say on their website. In fact I give this resort a big F on food. Where is the fresh salads and fruits? This is Hawaii I mean come on! Not everyone wants to eat the SAD (Standard American Diet) of meat and dairy and gluten and fried food. And since when do coffee shops or pool side snack huts that serves coffee, donuts, and quick snacks qualify to be listed in their restaurant lists!!! Most of the “cafes” are below average burger and fries bars. The Nui Italian is a “American-Italy” themed cafe that serves a 30-45 dollar breakfast that is below average 2 egg and potatoes and toast with beverages. (There is one other steakhouse and farmed fish house here that has a 100.00 price fixed menu or +25 for A glass of wine pairing There is on Fridays and maybe another day a week a 200.00 per person Luau that is again all meat meat meat and alcohol alcohol alcohol experience. We bow out on those so I can’t review those two options) Portion sizes are small and highly controlled on top of those prices. For dinner they have ONE dinner cafe in the ENTIRE resort called Nui, yep same place - which has very limited options, poor food quality and prices that are so astronomical it’s approaching insulting, like let’s get serious and specific: At Nui, expect to shell out over 20 bucks for a salad, 40 bucks for pasta with no add protein, 52 bucks for a farmed fish entree, 60 bucks for a pizza! Like really? So rather than succumb to starvation on my trip I tried their pasta primavera without the $8 add chicken and it still was 40 bucks and tasted horrible! Like the tomato sauce that shouldn’t have even been there tasted like it was from a 365 bottle of tomato basil pasta sauce from Whole foods. My husband and I live and eat primarily organic plant based non SAD diet lifestyle back home, but I’m a bit more of a flexitarian than he is. His tolerance for meat and gluten is limited. Digestively and financially we can’t really cope here, so we have to only sleep here and bug out to eat off property. So the 5th night, last night I went to their tap room to have a little food and a couple drinks, and when I ordered their 26 dollar wings (got about 6) and then their fries were out because their frier was broken! UNACCEPTABLE So for 6 wings, some chips, and two cocktails it was about 80.00. This is not ok. The tap room inundates you with too many TVs playing sports, (all on silent thank goddess) because all men drink beer and stare at tvs while in Hawaii? I can do that at home. But still the music was so loud you had to yell and stress out your voice and ears just to communicate to the person sitting a few feet away. NO ENTERTAINMENT NIGHTLIFE MUSIC OR DANCING. Outside of Nui and a steakhouse and a Luau (that’s only a couple times a week) that’s about all she wrote my friends, there is not even a low lit romantic piano bar with a Billy Joel cover man, or whatever highly talented appropriately themed music at appropriate decibel and luminosity level. No dance floor nothing. I think I have said enough and if I remain here it’s my choice and my own fault
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from General Manager, General Manager at Hilton Waikoloa Village
Responded 2 days ago
Aloha Jason, We greatly appreciate you taking the time to leave us your review, and we're sorry to hear that you aren't having a great experience with us overall. While our friendly team members impressed you, we apologize for any disappointment in our accommodations during your stay. Please know that our front desk team is always happy to help you find more suitable accommodations on-property, should they be available. In addition, please accept our apologies for any inconvenience surrounding our current renovations. We understand your frustration, and we'll be sure to keep your comments in mind as we continue to make changes for the future. Should you have any further issues, we encourage you to reach out to our front desk team so that we may address these issues during your visit. Thank you, and we hope to hear from you soon. Kind regards, Simon, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lindsey D wrote a review Sep 21
Durham, North Carolina27 contributions22 helpful votes
I stayed at Waikoloa Village as part of a package deal. Arrival and check in were quite easy, and the lovely people at registration kindly gave me a free upgrade to the Makai tower. I missed a day of my trip due to a delayed airline so I think they felt sorry for me. Wes, the concierge at the front of hotel is a gem and made me feel welcome from the get go. This a lovely place and it was very calm. There were a few negatives. One is that it's great that you have food options on site, however most of them were very pricey. This is not unusual for Hawaii as I learned, but it's something to budget for. I would say the food was okay. Not particularly Hawaiian in concept. Now granted I did not go to the most lauded restaurant due to price. I did go to Nui Italian for breakfast paid almost 40 bucks for something I could have gotten at a Denny's at home. Also the resort is inside a pleasant community with restaurant options but it would be nice if the hotel offered a shuttle (both to airport and surrounding village stops). There is lots of walking. Also sadly some of the nice pool options the hotel brags about were under construction (the grotto, hot tub, and big water slides) My room was spacious and lovely with dolphins swimming below. The luau is a nice experience but there were so many people there. They made such a big deal about us arriving early and yet we didn't get in until 30 minutes past start time. Unlimited drinks but you have to wait in line a long time. I was also disappointed that you had to pay so much money for a cabana. I thought if nothing else I could enjoy free time by the pool but unless you rent a cabana there is not shade. Being a light skinned blonde I burn easily. I wish they let you rent a cabana for an hour or so. Instead I paid 75 dollars for half day and couldn't even use all the time since i Had to get ready for the luau. so in short, this is a lovely place but everything costs money. And I would say the staff were very hospitable, gracious, and easy to work with. Other bonusses: water station on each floor, which is not always the case.
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Date of stay: September 2022
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Room Tip: The Makai tower has the best views
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from General Manager, General Manager at Hilton Waikoloa Village
Responded 1 week ago
Aloha Zee, Thank you for sharing how much you enjoyed your stay at Hilton Waikoloa Village. It is wonderful to see that you liked the views from your spacious accommodations and we look forward to sharing your kind comments on our guest service with our team, especially Wes. We hope you will come and see us again when you are next on the island. Kind regards, Simon, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Oscar A wrote a review Sep 21
Cambridge, Massachusetts1 contribution
Disney premises, roadside motel service. It's way too expensive and the food is pretty bad quality. The Hilton hotel does not provide any kind of cleaning service unless requested. And everything has an extra cost. Truly a bad experience in our honeymoon. Do NOT recommend
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager, General Manager at Hilton Waikoloa Village
Responded 1 week ago
Aloha, Thank you for offering feedback about your recent experience at our resort. We're sorry you were disappointed with your stay for your special celebration. While not a typical occurrence for our guests, your comments are important to us as we continually work to improve our service. Kind regards and safe travels in the future. Kind regards, Simon, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Liz W wrote a review Sep 19
Sonoma County, California15 contributions16 helpful votes
My husband and I have stayed at the Hilton Waikoloa several times over the last ten years, with the latest being September of 2022. We love the location, the lagoon, and the pools. We are Hilton Diamond members so we get the food and beverage credit, which we used every morning to get take-out breakfast from the Nui restaurant. Kristy at the Nui take-out window was super friendly and helpful, one of our favorite Hilton employees ever in our dozens of stays in the US and Europe. One caution - we kept having a problem with our keys not working. We guessed that it might be because we were putting them near our phones and when we asked the front desk staff about that, they confirmed that is a common problem. It would have been nice to have been given a heads-up about that before we had to make the long trek back to the front desk for new keys multiple times. Other than that we were happy with our stay, especially meeting Kristy at Nui - thank you Kristy!
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager, General Manager at Hilton Waikoloa Village
Responded 1 week ago
Aloha Liz, We're delighted that you were able to enjoy another exceptional stay with us at Hilton Waikoloa Village! Rest assured, we are working on the keycard problem and hope to find a long-term resolution soon. It would be our pleasure to welcome you back for another welcoming and friendly experience, so depend on us again! Kind regards, Simon, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sungmi B wrote a review Sep 15
1 contribution
The resort is incredible. The view is magnificent, friendly staff, comfortable room and amazing lagoon, etc. We were so sad we were there for only 3 days. Going back in April to stay for 7-10 days. Can’t wait
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager, General Manager at Hilton Waikoloa Village
Responded 2 weeks ago
Aloha, We're honored to have earned this lovely review at Hilton Waikoloa Village! From our incredible views to our warm hospitality, you can count on us for a memorable experience. It was our pleasure to host you for three days, and we're already looking forward to seeing you again in April! Kind regards, Simon, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
travelingman979 wrote a review Sep 8
Boston, Massachusetts149 contributions56 helpful votes
This is the second of three reviews of premier resorts in Hawaii that we stayed at one after another in August/Sept of 2022. This hotel met all my expectations (good and not so great) and exceeded them in some respects. Pros: 1) Amazing pool facilities. They have a saltwater lagoon which is contiguous with the ocean so you have a "beach" from which you can swim in a shallow, calm lagoon with sea turtles which is a magical experience. The slide is quick and short but fun for kids of all ages. 2) Professional service throughout. 3) Loved the artwork and design of the hotel from an aesthetic perspective. It just felt tropical and exotic. 4) Given the size - I very much appreciated the monorail and boat options for getting back and forth. Cons: 1) Limited restaurant options with little to no local themed foods. We ate at the one italian restaurant that was available for dinner and breakfast. 2) Parking is expensive - for 700 a night in hotel room costs - a 40 dollar resort fee and 30+ dollars for parking felt a bit unreasonable. 3) Speaking of that room - BORING. We were actually upgraded to a oceanview room but honestly - it wouldn't have looked out of place at a 200 dollar a night hampton inn. There was nothing clever, innovative or inspiring in the room. 4) God forbid if your destination was not close to the monorail/boat OR if you didn't want to wait - the walks are LOOOOONG (think 15-20 minutes across the resort for little legs). 5) They have tons of activities available onsite (lei making, etc) but even if you got there early- they had such low capacities that you were often shut out. If you can't use an amenity or are shut out of it - does it really count as an amenity? Overall - this is exactly what I imagined staying at a resort like this would feel like - Luxurious and opulent but you never really felt like you were getting anything "extra" and you were well aware that they were charging you a LOT for the privilege. The one exception was the lagoon with the turtles which did feel very special. If I was on a Hawaii vacation and had to pick one luxurious resort out of the Grand Hyatt on Kauai or this one I would pick the former 10 times out of 10.
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Date of stay: August 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from General Manager, General Manager at Hilton Waikoloa Village
Responded 3 weeks ago
Thank you for staying with us and taking the time to share your thoughts. We're glad our magical pool and professional staff impressed you. However, we apologize for any distress about our fees and for any disappointment with the room and activities. We'll pass your comments along to the appropriate staff members, and we hope you'll consider staying with us again should you be back in the area. Kind regards, Simon, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$516 - $801 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton waikoloa village hotel waikoloa, hawaii hilton waikoloa village, hilton village hotel waikoloa, hilton village waikoloa, waikoloa hilton, hilton waikoloa village resort
LOCATION
United StatesHawaiiIsland of HawaiiKohala CoastWaikoloa
NUMBER OF ROOMS
647
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Frequently Asked Questions about Hilton Waikoloa Village
Which popular attractions are close to Hilton Waikoloa Village?
Nearby attractions include Waikoloa Beach Resort (0.2 miles), Waikoloa Petroglyph Preserve (0.2 miles), and Genesis Gallery (0.2 miles).
What are some of the property amenities at Hilton Waikoloa Village?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hilton Waikoloa Village?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Waikoloa Village?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hilton Waikoloa Village?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to Hilton Waikoloa Village?
Conveniently located restaurants include Kamuela Provision Company, Lagoon Grill, and Legends of Hawaii Luau.
Are there opportunities to exercise at Hilton Waikoloa Village?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hilton Waikoloa Village have airport transportation?
Yes, Hilton Waikoloa Village offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hilton Waikoloa Village?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Waikoloa Village offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hilton Waikoloa Village?
The staff speaks multiple languages, including English and Japanese.