While I'm a part of the HGVC - this resort is a mainstay for daily activities and dining. I've been coming here for the better part of 20+ years, and it's one of those places you never get tired of coming back too. There are numerous dining options and activities to keep the entire family busy, and the pools are on another level entirely. The cost of enjoying this resort comes with a price tag - but you'd be kidding yourself if you didn't think that would be the case. That said, the quality of food and drink lives up to even those with the highest expectations. Waikoloa is a second home for me, and this resort will always be on the "to do list" I suggest you make it apart of yours.
My wife and I just returned from a wonderful time at the HWV. The room was nice and the atmosphere was amazing. The resort was huge, but walkable. Trams and boats were also available. We had read that the parking was too far away, but such is the nature of a large resort. Frankly, if the island wasn't so great, you could spend all your time at the resort with their activities and amenities and wouldn't need a car. The pools were fabulous, and there is not a bad view while walking the property. However, because of the complaint, I asked what the difference was in valet parking and self-parking. The difference was so minimal that I opted for that anyway. We simply texted the valet parking as we were walking for our car each time, and never had a single problem. We ate at three of the five (?) restaurants on the property and enjoyed them all. Everyone was beyond kind. We look forward to heading back in the future.…
I have been traveling within the United States an around the world for business and pleasure for 39 years The HILTON WAIKOLOA VILLAGE in Kona on the Big Island of Hawaii is the worst, most horrible, most excruciatingly disgusting hotel experience of my entire life!!!! The Hilton Waikoloa Village Hotel is also the worst value for money for ANYTHING I have ever purchased in the last 40 years This prison camp, posing as a hotel, has: No Room Service No house keeping service No sit down restaurants No valet parking The hotel sprawls out over several square miles The distance from my room to the front desk is nearly one half mile Because no service of any kind it takes 15-20 minutes of walking just to get a cup of coffee in the morning This hotel offers NOTHING! except a room and a bed—and won’t even keep clean sheets or towels It took them one hour to deliver my luggage to my room I tried for 45 minutes to speak to someone about my luggage i tried for 45 minutes! to speak with someone and no one ever answered the phone! I went to the front desk to complain The hotel manager on duty told me to leave the hotel and stay somewhere else!! I would rather stay at the Hanoi Hilton of 1968 than this Hilton “hotel” prison camp hell!!!!…
I enjoyed my stay at the hotel. The art collection was amazing. I stayed in palace tower and I walked every day just to look at their art. Employees are incredibly nice. They were at 10 percent capacity and I had the whole pool to myself. The parking was 35 dollars per day. I got breakfast 10 dollar credit for being a Hilton diamond member. Make sure your room is not close to elevator. My husband couldn’t sleep from the noise of the hallway.
My wife, 6 year old daughter and I stayed at the Hilton Waikoloa Village from December 27, 2020 through January 4, 2021. Here is my honest opinion: Food/Dining: There is no room service, and there is only 1 restaurant (Nui) and 1 coffee shop (located in the Ocean Tower). The breakfast sandwiches in the Ocean Tower were pretty good, better than Nui. Nui has a limited menu but the food was pretty good overall. There is food down near the pools. That good is so-so as it sits under a heat lamp, but it did the trick. The Queen's Shops nearby are open and with (I think) 2 restaurants open for dining. There is also a grocery store right there which is super convenient! Grounds: Absolutely beautiful. Be prepared to walk! There is a tram that runs daily but most of the day there is only 1 tram. If you miss it, you'll be walking a long distance to get where you want or you'll sit and wait for 20 minutes. We stayed in the Lagoon Tower and it was a decent walk to get to Nui (estimate about a 15 minute walk). Pool and Beach: There is no natural beach here. There is a lagoon that is fed by the ocean that offers "ok" snorkeling. The water isn't all that clear but I saw turtles daily and even saw a small manta ray. The sand at the lagoon is not the powdery, natural sand of nearby beaches. It is a little more rough. The pools are COLD! We picked this hotel for our daughter, but after the first day, she didn't want to go back to the pool because of the temperature. The ocean is way warmer! Dolphin Quest: Super awesome and informative. Don't pay extra to go as an adult. Simply watch your kiddos and save the extra money because it is NOT cheap. Luau: We went to the Luau for New Year's Eve and it was a nice treat; however, the setting seriously lacks. The price is high and the location is very, very subpar. This is my 4th Luau and is the only one not located on a beach. It is located on a cement floor setting. The fire dancer is legit!!! However, I would not recommend this luau as it feels like you're in a parking lot that contains a stage. Notes: Parking is expensive if you rent a car. I think it was $40 a day, and you need a car especially if you want to go to a real beach. I'd recommend renting beach chairs for your stay. You can take them with you to beaches and to the lagoon (which, if you have kids, is where you'll be). Although I enjoyed my stay, I do not plan on returning simply due to the lack of a natural beach and temperature of the pool. My option to return or not does not have anything to do with the service, staff, grounds or location. I simply love the beach and waves and this hotel does not provide that.…
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing