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Hilton Waikoloa Village

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Traveler (7477)
Pool & Beach (1370)
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About

#12 of 15 resorts in Island of Hawaii
Location
4.2
Cleanliness
4.2
Service
4.0
Value
3.5
GreenLeaders Silver level
Let the aloha spirit wash over you in one of the world's largest and most beautiful resorts: Hilton Waikoloa Village. Experience the magic of Hawaii at our hotel, an oasis dotted with lagoons, pools, water slides, a wide variety of restaurants and bars, and staffed by a team of accommodating hospitality professionals who are here to make sure you're enjoying your island time. Settle into your well-appointed guest room, explore all that we have to offer, and soak up the Hawaiian sun.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Golf course
Babysitting
Paid private parking on-site
Wifi
Paid internet
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Tennis court
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Massage
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Room service
Safe
Refrigerator
Flatscreen TV
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Lagoon View
Ocean View
Languages Spoken
English, Japanese
Hotel links
Special Offer:$350 Resort Credit Offer
Traveler Insights
This summary was created by AI, based on 153 recent English reviews.
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Many travelers hold mixed reviews about Hilton Waikoloa Village. While some guests appreciate the diverse amenities, manicured gardens, and spacious rooms, others express dissatisfaction with the noise disturbances, overpriced services, and outdated decor. The hotel's location receives mixed feelings due to its large property size. Reviews indicate that the cleanliness and service can be inconsistent, with the value being described as poor due to high costs. Despite this, some guests appreciate the family-friendly, resort-like atmosphere and the well-maintained grounds.
Location
Inconvenient
Atmosphere
Outdated
Rooms
Dated
Value
Overpriced
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Mixed
Location
Inconvenient
Travelers have mixed feelings about the hotel's location. Many love that it's a large property with all amenities in one place, but some find it inconvenient due to the large distance to navigate within the property.
  • Karen C
    Karen C
    Aug 2023 4 contributions
    ...Location of our "tower"Iwas about a mile from the resort lobby, so we either had to walk a mile to get to our room or take their trolly, which was slow and required a wait of up to 15 minutes...
  • Wice S
    Wice S
    Aug 2023 2 contributions
    ...Location is great and there’s many food options you will not get bored here highly recommend...
  • leo l
    leo l
    Jul 2023 1 contribution
    ...But I recommend a location of tower as Makai because Makai’s location has center of almost hot spots in resorts as pool, parking, and restaurants...
  • Cathy P
    Cathy P
    Jun 2023 77 contributions
    ...Luau had good show but bad location on concrete and bad food...
  • Cyrena L
    Cyrena L
    Mar 2023 115 contributions
    ...Most importantly for us, the location is awful if you want to see more than the northern Kona area...
  • Lady Q.
    Lady Q.
    Mar 2023 281 contributions
    ...Good location to have a car, although parking is an arm and a leg...
  • Vlad O
    Vlad O
    Mar 2023 13 contributions
    The location is great and obviously no complaints there...
  • MikeDorsey
    MikeDorsey
    Feb 2023 469 contributions
    ...Makai Tower is best location for access to big pool, dolphins and the beach...
  • epss23
    epss23
    Feb 2023 1 contribution
    ...Hilton Waikoloa has everything all in one location !...
  • Janice M
    Janice M
    Feb 2023
    Attended a conference here and it made sense to stay in same location...
  • Amyk71Minnesota
    Amyk71Minnesota
    Jan 2023 5 contributions
    ...The resort is in a perfect location right on the ocean...
  • annamjaques
    annamjaques
    Jan 2023 54 contributions
    ...Such a cool location and has so much potential...
  • Crystal B
    Crystal B
    Dec 2022
    ...Nice shops, great location...
  • Nadia C
    Nadia C
    Nov 2022
    ...This location does not offer room service and only has one coffee shop that provides anything breakfast themed for the entire resort...
  • JZip
    JZip
    Oct 2022 2 contributions
    ...Booked at the Ocean tower and had no clue about the accessibility to this location via tram only or walk .53miles to the room...
  • BuckCRNA
    BuckCRNA
    Sep 2022 157 contributions
    ...If you enjoy flying into a location, and plopping yourself down and having all of the amenities of a hotel in one location, without ever having to leave the hotel, then this perhaps is the place for you. This property is soooo large, that they have a train (shuttle) that takes you from one location to another...
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Atmosphere
Outdated
Guests have mixed feelings about the hotel's atmosphere. Some appreciated the manicured gardens, Asian art, and the family-friendly, resort-like environment. However, others complained about the loud music, outdated decor, and overall condition of the rooms.
  • Heather Hickman
    Heather Hickman
    Aug 2023 2 contributions
    ...$70 for 3 personal cereals, milk and yogurt… Our room is dated and furniture and decor is in poor condition. You’d think they could replace the half faded rug and the shower head with mold...
  • chris
    chris
    Jul 2023 2 contributions
    ...But honestly, it’s a controlled fake environment...
  • Victoria A
    Victoria A
    Jul 2023 1 contribution
    Property is beautiful the room was amazing and the service from staff especially in the breakfast Buffett was 1st class!!!...
  • Lauri R
    Lauri R
    Jul 2023 1 contribution
    ...I was told we were in a "premium" room in the Makai tower...
  • RVacations_123
    RVacations_123
    Mar 2023 15 contributions
    ...Lagoon is great if you have kids who want to snorkel in a very safe environment... Worst experience was the Saturday DJ while trying to relax... DJ had it FULL blast pool side playing “pump up the Jam” while drowning out conversations and the ocean waves... Not sure what management was seeking other than completely ruin the atmosphere... If someone wants that they can put in $15 earbuds...
  • Wanderer44801744903
    Wanderer44801744903
    Mar 2023 9 contributions
    ...The walkways are scattered with many Asian art and statues as you walk between the hotel lobby and Palace Tower...
  • JasonFromArizona
    JasonFromArizona
    Mar 2023 228 contributions
    ...Plus the Makai room with the stunning ocean and lagoon view was perfect!...
  • MikeDorsey
    MikeDorsey
    Feb 2023 469 contributions
    ...Rooms are a little dated but very comfortable...
  • Amyk71Minnesota
    Amyk71Minnesota
    Jan 2023 5 contributions
    ...Our only suggestion would be to do some updating of the guest rooms...
  • Drew Abbey H
    Drew Abbey H
    Jan 2023 1 contribution
    ...Not to mention the room is so outdated… and dirty...
  • Road824570
    Road824570
    Jan 2023 2 contributions
    ...They gave us fans and offered us a different room on the final night...
  • Andrea O.
    Andrea O.
    Jan 2023 31 contributions
    ...It truly felt like a Disney-style resort which was great...
  • JW
    JW
    Dec 2022 8 contributions
    ...The lobby is still the same old decoration... To their credit, the owner probably refurbished the bathroom a bit, like adding a new vanity mirror... But they chose to keep the old nasty vanity...
  • oceanfrontescapes
    oceanfrontescapes
    Dec 2022 116 contributions
    ...A truly fabulous resort with everything from manicured gardens to museum quality sculptures.stunning atmosphere...
  • amyrleon3
    amyrleon3
    Dec 2022 1 contribution
    Amazing resort, family friendly environment with plenty to do around, swimming with dolphins, turtles, fish ect…...
  • MediumRare
    MediumRare
    Nov 2022 52 contributions
    Ice machines and bars… this is supposed to be a tropical resort hotel and they make you guess where you can get a beer and a bag of ice...
  • Brad S
    Brad S
    Nov 2022 7 contributions
    ...We were left flowers and a note each night on our pillows...
  • Justin E
    Justin E
    Oct 2022
    ...The second night had a full DJ blasting Get Low by Lil Jon in front of a hotel full of children... The music was loud enough to continuously wake our one year old daughter multiple nights in a row...
  • Kawika Souza
    Kawika Souza
    Oct 2022 72 contributions
    ...This suite is upstairs and downstairs hotel room Upstairs features Main Entrance and Master Bedroom...
  • Lynette C
    Lynette C
    Oct 2022 1 contribution
    Picturesque grounds and pools but that is my only positive...
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Rooms
Dated
Reviews indicate mixed feedback on rooms, with concerns about dated decor, cleanliness, and service issues. Some guests appreciated the views and the spaciousness.
  • JLB98503
    JLB98503
    Jul 2023 1 contribution
    The prices for rooms, food, and spa services are overpriced for such a rundown resort. We had a disappointing customer service experience when we asked for a late checkout and were told we would have to pay $160 fee for a different room...
  • Jay Y
    Jay Y
    Apr 2023 8 contributions
    ...Massive problems due to having two back to back reservations, even though they were for the same room type. I notified the front desk staff of our two reservations at check-in and i was informed that the room key would work seamlessly... Also, my first reservation was inconveniently closed out before I had breakfast, so the charges for my last night and second to last night's breakfast showed up on my last night's folio, without giving me diamond credit $18x2 for the last night on my first reservation... Also, room cleaning is only by request...
  • Vlad O
    Vlad O
    Mar 2023 13 contributions
    ...That’s more than their average room price. Room service is now on demand only, because again they are cheap and want to cut costs...
  • Danny007
    Danny007
    Jan 2023 13 contributions
    ...The walls in the room seemed to be paper thin, hearing the guests next door snoring and the hallway was used as storage for over 12 spare beds...
  • annamjaques
    annamjaques
    Jan 2023 54 contributions
    ...Our room was cleaned once during a 7 night stay, you have to request housekeeping 24 hours in advance and they cannot guarantee it...
  • Bnelliot
    Bnelliot
    Jan 2023 29 contributions
    ...The rooms are dated, but the property itself is pretty and there are lots of great swim options... Also if you’re bringing anything to your room like food/groceries you have a hike to carry it all... Two of the three rooms we did find some bugs and were able to get new rooms after that...
  • Andrea O.
    Andrea O.
    Jan 2023 31 contributions
    ...Because we are Hilton members (diamond status), they upgraded us to an ocean view room in the Makai Tower at no extra charge and waived the resort fee completely!... We "paid" 100% with points so that saved us at least $2,000 and actually well over $3,500 after the room upgrade and waiving of the resort fee... Our room was located in the Makai Tower, which I would highly recommend because you are so much closer to the main pool, the lagoon, Dolphin Quest, the luau and KPC restaurant, the spa, and the parking lot... Our room was above the Dolphin Quest area on the 5th floor; it was so fun to be able to watch the dolphins (as well as whales in the ocean) from our own balcony!... Tips: Reserve a room in the Makai Tower if you can...
  • ALEX G
    ALEX G
    Jan 2023 1 contribution
    ...If you want your room cleaned you need to schedule 24 hours in advance and even then they don’t show up... It’s a long walk to get to the tiny room it’s in, which was filled with cock roaches...
  • JW
    JW
    Dec 2022 8 contributions
    ...And the room at Palace tower that we stayed at?... Old filthy carpet, worn furniture with nicks everywhere... Then I was told it's $40 a night to get a room at their newish Makai tower (used to be called lagoon tower) with a view of parking lot, or $80 per night at an ocean view room... Obviously diamond member can only get upgraded one level above what you booked for... To get room service, you have to remember to text them at least 24 hours before?...
  • Danielle Y
    Danielle Y
    Dec 2022 1 contribution
    ...It is a dated hotel and needs some updating. Our first room had a view of a rooftop and air conditioning units, not worth the $3200 price tag for 4 nights... We opted to upgrade our room for $400 to an ocean view room which was worth the upgrade rate fee... But you have to request room service 24 hours in advance to receive room service... On the first day we arrived the room was cleaned but not as great as I would expect for the hefty price tag, the desk looked a tad dirty as did the tv screen...
  • Brooke R
    Brooke R
    Dec 2022 4 contributions
    ...Our room was a comfortable size for us and the patio was a great spot to hang out and drink a cup of coffee with an ocean view...
  • triptakero25
    triptakero25
    Dec 2022 86 contributions
    ...Everything is fee based on guest experience based for rooms needing updating...
  • Meow28
    Meow28
    Nov 2022 1 contribution
    First of all spraying down the rooms and elevators with Lysol is ridiculous. A simple search for research on this and I uncovered the extensive damage that spraying rooms with Lysol can do to your lungs... I got kicked out of my room because the key didn’t work and stood at my door for 20 minutes in a wet bathing suit before someone came to help me...
  • twinmom2021
    twinmom2021
    Oct 2022 9 contributions
    ...Our room was spacious and clean and we did not feel cramped during our stay... We felt there needed to be more available for the size of the resort... The hotel staff was very accommodating including assisting with letting us stay in the room until we had to leave the airport for our red-eye flight... There was an additional fee but we were able to stay in the room until 7pm which was wonderful...
  • C H L
    C H L
    Oct 2022 1190 contributions
    Beautiful rooms located on Waikoloa Bay - Rooms are located quite far from Porte Cochere but the trams run regularly... Regular rooms do not include microwaves but there is one located on each floor for use but each room is equipped with a small refrigerator...
  • Justin E
    Justin E
    Oct 2022
    We booked a six night stay and our ocean view room has been a constant view of wedding receptions and staff setting up tables... The majority of the more expensive ocean view rooms are not remodeled and extremely out dated...
  • Kareen
    Kareen
    Oct 2022 133 contributions
    ...Check in process was ok, however they gave us the wrong room number. It took 20 minutes to get to our room (due to the poor property design - 3 towers spread out, with either walking, waiting for a monorail or boat which both operate extremely infrequently, and both move slower than walking pace), but because we were given the wrong room number, we had to then go 20 minutes back to the check-in desk... The room was dusty and so many things were poorly designed... Our bags even got delivered to the wrong room when we called for them...
  • rainymomo
    rainymomo
    Oct 2022 34 contributions
    ...Our room had a view of the dolphins, the cove, the open beach and a close by pool... Walls are a bit thin as we could hear the guests in surround rooms...
  • cracus
    cracus
    Sep 2022 3 contributions
    ...I have already one towel in my room... In fact you pay just for a room and nothing at all, they didn't provide you any service... The hotel charge you 200$ from your credit card instead of doing an authorization...
  • Benjamin S
    Benjamin S
    Jun 2022 4 contributions
    ...(a net prevents bigger fish to enter ) The rooms are not that great but you want to spend time outdoor so it’s no big deal...
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Value
Overpriced
Many travelers express dissatisfaction with the resort's high prices, describing the value as poor due to costly food, parking, resort fees, and additional charges for amenities.
  • Ron M
    Ron M
    Feb 2023 2 contributions
    ...It wouldn't be so bad if they weren't gouging every time you turn around, resort fees, 44.00 per day to park, 50.00 for two small drinks at the pool bar (blenders were broke so watery mixed drinks) it feels like a once great resort taken over by the same guys that did this to Vegas... The pose as concierge activity guys but they try to steer you into a timeshare meeting.... smh...
  • Lopsdee
    Lopsdee
    Jan 2023 1 contribution
    ...I felt the water park was average and many of the facilities were visibly aging(more than I would expect at this price point)-my kids were happy to play for a few hours a day which is all we were around for but felt it was a bit limited if planning a purely pool based vacation. There is no real sandy beach, and while the lagoon is fun, it was exorbitantly expensive to rent pool toys there, even as a hotel guest... My biggest complaint about the resort was the food prices and availability... After grabbing cereal and milk, I was stunned to realize that I had paid 6 dollars for a personal portion(juice box sized of milk)... The following day I discovered all the on resort restaurants were similarly insanely priced for food quality I would generally expect from McDonald’s...
  • Danny007
    Danny007
    Jan 2023 13 contributions
    ...While the property is very beautiful and has dolphins, the amenities and services did not match the price point. No umbrellas for the pool chairs, no poolside drink service unless you rented a cabana at $150 a day, no room service, maid service not conducted daily and due to a large convention, there was an evening and poolside party that was very distracting... The walls in the room seemed to be paper thin, hearing the guests next door snoring and the hallway was used as storage for over 12 spare beds...
  • Bnelliot
    Bnelliot
    Jan 2023 29 contributions
    ...It was inconvenient with a baby and older parents to navigate this as we spent so much time walking between places instead of actually enjoying the property... Also if you’re bringing anything to your room like food/groceries you have a hike to carry it all... We tried the breakfast buffet but were disappointed... If you’re able to eat off property we found some other options that we felt had better food/prices...
  • Road824570
    Road824570
    Jan 2023 2 contributions
    Our trip to Hilton Waikoloa was a disaster... One colleague stayed at the Marriott and it was perfect... The food is so over priced that it makes the Michelin star restaurants look inexpensive... This was 7th trip to the islands and this ruined it for me...
  • James R
    James R
    Jan 2023 2 contributions
    ...It really wasn't necessary and actually caused more of a hassle than anything else. The prices for food and drinks were off the charts, the service was often rude at times, and you had to stand in line for everything (again, Disneyland)... Save your money, go for the older hotels, as the service, charm, and access to everything is way better...
  • ALEX G
    ALEX G
    Jan 2023 1 contribution
    ...If you want your room cleaned you need to schedule 24 hours in advance and even then they don’t show up... Definitely will not be coming back to this resort...
  • JW
    JW
    Dec 2022 8 contributions
    ...Then I was told it's $40 a night to get a room at their newish Makai tower (used to be called lagoon tower) with a view of parking lot, or $80 per night at an ocean view room... The $18 per person per day for diamond member breakfast won't get you much... But I'd say it's totally not worth $800 a night for a so outdated resort like this...
  • Danielle Y
    Danielle Y
    Dec 2022 1 contribution
    ...Most definitely paying for the infrastructure of the hotel. It is a dated hotel and needs some updating... Our first room had a view of a rooftop and air conditioning units, not worth the $3200 price tag for 4 nights... We opted to upgrade our room for $400 to an ocean view room which was worth the upgrade rate fee... But you have to request room service 24 hours in advance to receive room service... Also there is no room service and no mini bar... On the first day we arrived the room was cleaned but not as great as I would expect for the hefty price tag, the desk looked a tad dirty as did the tv screen... For the amount we paid I would recommend staying somewhere else and just paying the resort fee to use the facilities, and don't park because they charge for that as well, just Uber to the hotel if possible... The price tag doesn't match my expectations...
  • triptakero25
    triptakero25
    Dec 2022 86 contributions
    We were so excited to visit during the holidays but had many surprises and charges... The only stores are by a Lon walk or shuttle which charges 5.00 per person each way and stops running at 9... Restaurants are very limited close at 9 and very expensive... Everything is fee based on guest experience based for rooms needing updating... Buyer know your easy ocean vacation is anything but easy or relaxing... Happy to see the beautiful island but very disappointed in the Hilton experience...
  • MediumRare
    MediumRare
    Nov 2022 52 contributions
    ...Ice machines and bars… this is supposed to be a tropical resort hotel and they make you guess where you can get a beer and a bag of ice. There should be ice machines CLEARLY MARKED on maps and near their locations with signs on every floor of every building for the price that’s being charged... The Walk A Lotta Hilton indeed...
  • Meow28
    Meow28
    Nov 2022 1 contribution
    ...You are going to kill your staff and hurt your guests with this practice, it’s not necessary and I was choking on the fumes... Everything is overpriced, from food to drinks to parking... it all leave a bad taste to get constantly gouged...
  • Nadia C
    Nadia C
    Nov 2022
    ...However, there is NO beach access at this resort and the lagoon gets super crowded, which was very disappointing... Unless you want to spend big buckets for a fancy you have to go off-site to eat... The main dinner restaurant, Kamuela Provision Company, was gross for the price... My son's chicken tasted like rubber and the only other place to eat after 4 was the Italian place... All in all, it was a beautiful trip, but I would not return unless they had their dining situation expanded or better pricing for the food they do provide...
  • Gayle J
    Gayle J
    Oct 2022 2 contributions
    ...They offer cabanas at a high price! Not many restaurants on site so have to walk 1 mile to the restaurants and small grocery store, the small convince store onsite is ridiculously over priced (two 12 oz sodas $9.45)... The shuttle service to shopping and restaurants $5 pp each way …Yikes!... Hilton also charging $40 to park per day if you rent a car!... Seems like they want to take advantage of their guests!... We love our HGVC membership but will never return to this property!...
  • phxcyn
    phxcyn
    Oct 2022 44 contributions
    ...So now we're 30 miles from bars and restaurants and only have 3 or 4 highly priced options to choose from...that open at 4:30/5:00 pm... Forget about day drinking unless you bring your own... $55/day to valet, somewhat worth it because the walk from self parking is killer... Overall, I don't feel like for the price we paid we got what was advertised...
  • Catherine P
    Catherine P
    Oct 2022 1 contribution
    ...I am paying $300 a night and there is no complementary breakfast, no complementary room service, oh not to mention if you stay in the "Ocean Tower" building you walk about half a mile from the parking lot to your room. The trolley they offer opperates so slow and inconsistent the fastest way is to walk... $30 pizzas, staff is stoned or something when we checked in they were not informative about anything...
  • Justin E
    Justin E
    Oct 2022
    ...Reception refused to intervene or do anything... The majority of the more expensive ocean view rooms are not remodeled and extremely out dated... If you’re looking for a place to take your family, stay away from this overpriced piece of trash...
  • Kelly G
    Kelly G
    Oct 2022
    ...Prices are ridiculous even for a Hawaii resort, and what you get might as well have come from a gas station...
  • Lindsey D
    Lindsey D
    Sep 2022 27 contributions
    I stayed at Waikoloa Village as part of a package deal... One is that it's great that you have food options on site, however most of them were very pricey... Now granted I did not go to the most lauded restaurant due to price... I did go to Nui Italian for breakfast paid almost 40 bucks for something I could have gotten at a Denny's at home... I was also disappointed that you had to pay so much money for a cabana... I wish they let you rent a cabana for an hour or so... Instead I paid 75 dollars for half day and couldn't even use all the time since i Had to get ready for the luau... so in short, this is a lovely place but everything costs money...
  • cracus
    cracus
    Sep 2022 3 contributions
    ...If you had a car, you have to spend 39$ plus taxes per day... For lunch or diner if you want to have choices and not spend to much cash for junk food you might go outside the hotel... You want to rent a paddle it's 45$ per hour..... The expensive resort fee, 47$ per day for a such a bad service is a lie... You must pay the resort fee but they didn't provide me housekeeping during my stay... In fact you pay just for a room and nothing at all, they didn't provide you any service... The hotel charge you 200$ from your credit card instead of doing an authorization... Everything is so expensive and you don't have good value for your money... It's my last time in this hotel and i will advise to my friends to go far away from this address...
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Cleanliness
Meticulous
Reviews on cleanliness are mixed. Many guests reported that rooms were clean, but housekeeping services were inconsistent and often required advance scheduling. The resort's grounds were praised for being well-maintained.
  • Karen C
    Karen C
    Aug 2023 4 contributions
    ...They only cleaned the room once during our 1 week st ay...
  • Lidia F
    Lidia F
    Jun 2023 7 contributions
    ...When we got into our first room, I shined my flashlight on the toilet... I can say the staff was nice and the towels seemed clean...
  • Dawn V
    Dawn V
    Jun 2023 3 contributions
    ...Our room was very clean, spacious and updated...
  • Beth Kevin
    Beth Kevin
    May 2023 12 contributions
    ...The pools were clean and huge and they even had 2 water slides that were fun...
  • Jay Y
    Jay Y
    Apr 2023 8 contributions
    ...Also, room cleaning is only by request. My request for second cleaning (on a five night stay) was forgotten, maybe due to having two separate reservations...
  • Janice M
    Janice M
    Feb 2023
    ...Could have used more frequent housekeeping with 2 littles...
  • annamjaques
    annamjaques
    Jan 2023 54 contributions
    ...Our room was cleaned once during a 7 night stay, you have to request housekeeping 24 hours in advance and they cannot guarantee it...
  • ALEX G
    ALEX G
    Jan 2023 1 contribution
    ...Did not get free reusable water bottles or the warm towel welcome that was advertised... Beds are made with tops sheets and mattress was visible... My son spilled a bit of milk and we asked for our sheets to be changed while at the pool... They refused and said they will leave sheets on our bed... If you want your room cleaned you need to schedule 24 hours in advance and even then they don’t show up... The Makai tower has one ice maker and one small microwave on each floor...
  • James R
    James R
    Jan 2023 2 contributions
    ...If you wanted your room cleaned, they did it after 4 nights. If you did want them to come clean, you had to call them each time you wanted it done...
  • Amyk71Minnesota
    Amyk71Minnesota
    Jan 2023 5 contributions
    ...Our room was very clean and comfortable just showed signs of wear. Staff did a great job keeping resort grounds clean... Always saw people out cleaning/maintaining the property...
  • Andrea O.
    Andrea O.
    Jan 2023 31 contributions
    This resort was hands-down the best on the Big Island!... The grounds of this resort were immaculately maintained and the service was phenomenal from all the staff (huge shout to Annie at the Hilton Member check-in desk)...
  • Traveler91
    Traveler91
    Jan 2023 6 contributions
    ...The rooms were clean and the staff wonderful...
  • oceanfrontescapes
    oceanfrontescapes
    Dec 2022 116 contributions
    ...You have to let them know in advance you want room cleaning...
  • Crystal B
    Crystal B
    Dec 2022
    ...So expansive and enjoyable to walk around, many places to sit privately by the ocean, beautiful immaculate grounds, amazing staff and seemed fully staffed...
  • Lynette C
    Lynette C
    Oct 2022 1 contribution
    ...Housekeeping was closed but the concierge organised someone to deliver clean sheets and I was told to change the bed myself...
  • twinmom2021
    twinmom2021
    Oct 2022 9 contributions
    ...All of the facilities are well-maintained and we saw people cleaning every day. Our room was spacious and clean and we did not feel cramped during our stay...
  • Oscar A
    Oscar A
    Sep 2022 1 contribution
    ...The Hilton hotel does not provide any kind of cleaning service unless requested...
  • cracus
    cracus
    Sep 2022 3 contributions
    ...I have already one towel in my room. You must pay the resort fee but they didn't provide me housekeeping during my stay...
  • Yves C
    Yves C
    Sep 2022 5 contributions
    ...Housekeeping provided only over 4 night stay...
  • amychav
    amychav
    Jul 2022 217 contributions
    ...THE BAD: Housekeeping was not as good as expected, the beds were not re-made if we had the covers pulled up...
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Service
Inconsistent
Guests express mixed views on service. Some praise the helpful staff while others complain about slow trams, inconsistent hours, and inefficient customer service.
  • Vlad O
    Vlad O
    Mar 2023 13 contributions
    ...We paid $90 with tips for two salmon bagels and two glasses of juice... Room service is now on demand only, because again they are cheap and want to cut costs... You can only order from their condensed menu from Nui restaurant and they charge like $20 to deliver it... Lastly, as a diamond member I was able to get an upgrade for a reduced fee, as they said they wouldn’t be able to give that upgrade for free (from general tower to Makai)...
  • Andrea O.
    Andrea O.
    Jan 2023 31 contributions
    ...This resort was hands-down the best on the Big Island! Because we are Hilton members (diamond status), they upgraded us to an ocean view room in the Makai Tower at no extra charge and waived the resort fee completely!... I forget sometimes how much it pays to be a Hilton member... The Ocean Tower was the furthest from all of the above but they do have a nice shuttle tram or gondola boat ride that will take you around the resort... The grounds of this resort were immaculately maintained and the service was phenomenal from all the staff (huge shout to Annie at the Hilton Member check-in desk)... We hope to come back to Hawaii again some day and we will 100% stay at this resort again... Tips: Reserve a room in the Makai Tower if you can... Even though the signs say the pool closes at 10 PM, a worker told us that as long as we weren't rowdy, they didn't mind, so we mainly used the pool and hot tubes at night which was fantastic since they were much less crowded...
  • annamjaques
    annamjaques
    Jan 2023 54 contributions
    ...There’s a tram that runs between the building but it’s slow, 15 minute wait times. The hotel was severely understaffed and nothing had consistent hours... Our room was cleaned once during a 7 night stay, you have to request housekeeping 24 hours in advance and they cannot guarantee it... The spa was decent but again, slightly overpriced...
  • Bnelliot
    Bnelliot
    Jan 2023 29 contributions
    ...We stayed in the Ocean tower which is about a 10 min walk from the main lobby/drop off area to the tower... While they have a large property and tram with stops at different places the tram was not working for 3 days of our stay and had not been repaired yet as of checkout... This resort requires a lot of walking to get between room and pool/parking lot etc... The nui breakfast restaurant was just ok...
  • ALEX G
    ALEX G
    Jan 2023 1 contribution
    ...Did not get free reusable water bottles or the warm towel welcome that was advertised... My son spilled a bit of milk and we asked for our sheets to be changed while at the pool... Called 3x and finally after 7 hours the sheets were dropped off... If you want your room cleaned you need to schedule 24 hours in advance and even then they don’t show up... Wifi was not working and instead of trying to help I was transferred to the Wifi provider tech support team... I can’t reset the hotels router... The Makai tower has one ice maker and one small microwave on each floor... The bar closes before 5, the coffee shop at 11am and the lagoon grill at 4...
  • Jlyman02
    Jlyman02
    Jan 2023 4 contributions
    ...It has its own swim area called the Lagoon where you can rent equipment, snorkel to see sea turtles & fish & an area to swim with the dolphins (for a fee)... They also have car rentals & I would suggest still booking it in advance... They also have a bus that can take you into town or other areas (for a fee) & certain excursions that will pick you up to take you to the destination... The Grand Vacations desk can help you with excursions they offer close by...
  • Danielle Y
    Danielle Y
    Dec 2022 1 contribution
    ...We opted to upgrade our room for $400 to an ocean view room which was worth the upgrade rate fee... But you have to request room service 24 hours in advance to receive room service...
  • Brooke R
    Brooke R
    Dec 2022 4 contributions
    I stayed at this resort in the Makai tower for about a week with my husband and three-year-old daughter on an inclusive package... When we were not feeling up for the walk, there was a train and boats available to take us to various parts of the resort... Every single staff member that we encountered was incredibly friendly and helpful...
  • MediumRare
    MediumRare
    Nov 2022 52 contributions
    ...There should be ice machines CLEARLY MARKED on maps and near their locations with signs on every floor of every building for the price that’s being charged... It’ll be warm by the time you get back to where you’re going...
  • Raghu B
    Raghu B
    Nov 2022 1 contribution
    ...When I search on Google it says it is open till 10 PM. I had a reservation at Italian Dining for 9 PM, but none of the staff clarified it is closed at 9 PM... I got a call from the restaurant also indicating outdoor dining is closed but will be able to get me seated at 8:20 PM... I am in Makai and with tram delays by the time I got to the restaurant it was 9:24PM and they turned me away... I reached the front desk to find out that there is nothing really that they can offer or do and asked if I have a car...
  • Nadia C
    Nadia C
    Nov 2022
    ...The main dinner restaurant, Kamuela Provision Company, was gross for the price... Customer service was disappointing and we had a terrible experience with an allergic reaction to one of the fish dishes and the hotel could have cared less... We were not familiar with the area and were scrambling to find help when other resorts would have at least pointed us in the right direction...
  • Brad S
    Brad S
    Nov 2022 7 contributions
    ...We were beyond fortunate to have Luis checking us in and familiarizing us with the resort. I would say Luis is probably the most memorable hotel employee I have interacted with post-pandemic... Hilton, do not let Luis leave your company... Fresh towels daily and our trash removed... We were left flowers and a note each night on our pillows... My wife and I travel with a one year old and we could easily walk from one end to the other (across all three towers) within fifteen minutes... They also offer a tram or boat if your feet get too tired...
  • twinmom2021
    twinmom2021
    Oct 2022 9 contributions
    ...All of the facilities are well-maintained and we saw people cleaning every day. Our room was spacious and clean and we did not feel cramped during our stay... We felt $80 for our family was excessive so one evening we took an Uber and walked back... Word of warning, Uber/Lyft is not widely available on the island and one of the drivers we spoke to didn't work past 6pm... The hotel staff was very accommodating including assisting with letting us stay in the room until we had to leave the airport for our red-eye flight... There was an additional fee but we were able to stay in the room until 7pm which was wonderful...
  • Catherine P
    Catherine P
    Oct 2022 1 contribution
    ...No completary room service until the 4th day... The trolley they offer opperates so slow and inconsistent the fastest way is to walk... $30 pizzas, staff is stoned or something when we checked in they were not informative about anything... Front desk forgot to give us a parking pass, left us on hold when we tried to call...
  • C H L
    C H L
    Oct 2022 1190 contributions
    ...With the mention of the trams, allow plenty of time to get anywhere as they run approximately 15-20 minutes between especially early in the morning when there may be only 1 running (2 normally) Facilities are gorgeous... Grounds are meticulous and staff is extra helpful and friendly Lots of activites for adults and Keikis throughout the day...
  • Kareen
    Kareen
    Oct 2022 133 contributions
    From the moment we arrived, the service was terrible... Check in process was ok, however they gave us the wrong room number... It took 20 minutes to get to our room (due to the poor property design - 3 towers spread out, with either walking, waiting for a monorail or boat which both operate extremely infrequently, and both move slower than walking pace), but because we were given the wrong room number, we had to then go 20 minutes back to the check-in desk... They ask you to txt if you have any issues, as opposed to calling for assistance...
  • Lynette C
    Lynette C
    Oct 2022 1 contribution
    ...Housekeeping was closed but the concierge organised someone to deliver clean sheets and I was told to change the bed myself. When I complained the next morning the manager Matt was helpful and placed us in a more comfortable room...
  • phxcyn
    phxcyn
    Oct 2022 44 contributions
    ...The resort is beautiful, the staff is lovely and doing their best. We had no issues with the tram, believe they even ran it early on Iron Man race day, which was much appreciated... $55/day to valet, somewhat worth it because the walk from self parking is killer... Overall, I don't feel like for the price we paid we got what was advertised...
  • Jeff W
    Jeff W
    Sep 2022
    Flight was delayed until the next day. Tried to check in and was told our reservation was cancelled due to a no show, even though the travel agency had called and told them we would be a day late... Additionally, we had a luau scheduled and paid for at the resort for the day after we were supposed to arrive... Whenever I called them to ask about rescheduling, since our flight was delayed, they told me it was a 72 hour notice to cancel... They did offer that if I would take a 2 hour tour of the property, they could get me tickets for $87 a piece even after I had already paid...
  • amychav
    amychav
    Jul 2022 217 contributions
    ...We had free DVD rentals from the machine downstairs The Queen’s Shop grocery store was a great affordable option to eat nearby... Robes and slippers in the rooms available for use The dolphin experience- costly, but totally worth it and unforgettable Love the little boat shuttle to the rooms Free filtered water machine The valet service The Italian restaurant The Lagoon restaurant We booked through Costco and got a $100 room credit...
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Amenities
Mixed
Guests report mixed experiences with the amenities; some appreciate the diverse options whilst others find them overpriced and inconvenient.
  • Lopsdee
    Lopsdee
    Jan 2023 1 contribution
    ...Main pro-my kids loved the dolphins and the ocean view was spectacular. We were able to drive to some lovely walks/historical sites... I felt the water park was average and many of the facilities were visibly aging(more than I would expect at this price point)-my kids were happy to play for a few hours a day which is all we were around for but felt it was a bit limited if planning a purely pool based vacation... There is no real sandy beach, and while the lagoon is fun, it was exorbitantly expensive to rent pool toys there, even as a hotel guest... After a trip to Walmart to get groceries and a research of nearby restaurants we were able to enjoy the rest of our trip without relying on the Hilton... They did have a microwave close by on the floor as well as accessible laundry... Overall we loved big island and will be back-would consider visiting this hotel for a pool day and to see the dolphins, but would pick another place for accommodations next time...
  • Nuria V
    Nuria V
    Dec 2022 14 contributions
    Our stay at the Hilton was beyond any expectations. The hotel is located in the cute village of Waikoloa which is worth the visit... The property is so amazing: the beaches (wild with lava rocks but also sandy with calm waters), the well maintained gardens, the swimming pools, the transportation (tram and boat), the view on the Mauna Loa (which was erupting during our stay) and the beautiful sunrises/sunsets... From the gardeners to the housekeeping to the receptionists, they all contributed to the best feeling we ever had... We got married at the Hilton and we are so grateful for the once in a lifetime experience they created for us... We stayed in the Dolphin Suite and we are (still) in awe...This suite offers you all the luxury, amenities and space you need... The fact that you can enjoy the beauty of the dolphins in the early morning or evening is priceless... I highly recommend this amazing hotel for your holiday, business events or wedding...
  • MediumRare
    MediumRare
    Nov 2022 52 contributions
    ...Ice machines and bars… this is supposed to be a tropical resort hotel and they make you guess where you can get a beer and a bag of ice. There should be ice machines CLEARLY MARKED on maps and near their locations with signs on every floor of every building for the price that’s being charged... The Walk A Lotta Hilton indeed... It’ll be warm by the time you get back to where you’re going...
  • Nadia C
    Nadia C
    Nov 2022
    ...This location does not offer room service and only has one coffee shop that provides anything breakfast themed for the entire resort...
  • Nicole
    Nicole
    Nov 2022 76 contributions
    ...This is possibly one of the best places we've ever stayed... There were days we didn't even leave the resort... Snorkeling in the lagoon, rented paddle boards, just walked around... They have a monorail and boat to take you throughout the property... If you exit the property along the ocean by the luau area, there is a trail that will take you to a sand beach... Beach is not on Hilton property, but still decent... Lunch was usually burgers at the pool restaurant...
  • Gayle J
    Gayle J
    Oct 2022 2 contributions
    ...We are HGVC members and this is our first visit to this resort. The resort and grounds are beautiful however they could improve on a few things... They offer cabanas at a high price!... Not many restaurants on site so have to walk 1 mile to the restaurants and small grocery store, the small convince store onsite is ridiculously over priced (two 12 oz sodas $9.45)... The shuttle service to shopping and restaurants $5 pp each way …Yikes!... Hilton also charging $40 to park per day if you rent a car!...
  • phxcyn
    phxcyn
    Oct 2022 44 contributions
    ...The resort is beautiful, the staff is lovely and doing their best. We had no issues with the tram, believe they even ran it early on Iron Man race day, which was much appreciated... The resort is HUGE, plan to walk a lot... So now we're 30 miles from bars and restaurants and only have 3 or 4 highly priced options to choose from...that open at 4:30/5:00 pm... $55/day to valet, somewhat worth it because the walk from self parking is killer...
  • twinmom2021
    twinmom2021
    Oct 2022 9 contributions
    ...All of the facilities are well-maintained and we saw people cleaning every day. Our room was spacious and clean and we did not feel cramped during our stay... The pools are very nice, the Kona Pool was partially under construction during our stay but had zero impact on our usage and enjoyment of the pool... We felt there needed to be more available for the size of the resort... The KPC was too upscale and the Pub only has shared plates but not actual meals... The Kings and Queens shops are a nice alternative for dining... Overall we really enjoyed our visit... The hotel staff was very accommodating including assisting with letting us stay in the room until we had to leave the airport for our red-eye flight... There was an additional fee but we were able to stay in the room until 7pm which was wonderful... Definitely a destination property if you are staying on the Big Island!...
  • C H L
    C H L
    Oct 2022 1190 contributions
    ...Beautiful rooms located on Waikoloa Bay - Rooms are located quite far from Porte Cochere but the trams run regularly. With the mention of the trams, allow plenty of time to get anywhere as they run approximately 15-20 minutes between especially early in the morning when there may be only 1 running (2 normally) Facilities are gorgeous... Grounds are meticulous and staff is extra helpful and friendly Lots of activites for adults and Keikis throughout the day...
  • Justin E
    Justin E
    Oct 2022
    We booked a six night stay and our ocean view room has been a constant view of wedding receptions and staff setting up tables...
  • Catherine P
    Catherine P
    Oct 2022 1 contribution
    ...No completary room service until the 4th day... I am paying $300 a night and there is no complementary breakfast, no complementary room service, oh not to mention if you stay in the "Ocean Tower" building you walk about half a mile from the parking lot to your room... The trolley they offer opperates so slow and inconsistent the fastest way is to walk... Front desk forgot to give us a parking pass, left us on hold when we tried to call... The only positive thing I can say is it does have nice views and it is beautiful...
  • Bridget M
    Bridget M
    Oct 2022 2 contributions
    ...They have a tram, but sometimes it can be an eleven minute wait.. EVERYTHING is too expensive for what you get: the rooms are nothing special, the food is outrageously expensive, pool rentals are insanely priced...
  • Nataliya M
    Nataliya M
    Oct 2022 3 contributions
    Very beautiful and not so big hotel, but has everything you need, great restaurants nearby, only 15 minutes away, and also in the territory…. I loved to stay there, beautiful and small beach, ocean was calm and very good for small kids to swim and enjoy playing with a sand…...
  • Genelle W
    Genelle W
    Oct 2022 14 contributions
    ...The resort is massive, grounds are beautiful and the pools very nice... In 2021 we went and the Kohala Pool was closed for updates, when we went just this last time in October 22 the Kona Pool was undergoing renovations... But they had moved the cabanas and drink service over to the Kohala Pool and the Lagoon... We stayed 5 days in Palace Tower which was awesome and the rest of the time at Ocean Tower... Know that food and drinks are NOT cheap, but the food at the Lagoon Grill is very good, Nui Nui pizza is kicking good and the service in both places was kind and family like... Nothing about this place is 'budget' but it is nice... You can rent a car on site, the valet staff are great...
  • Lindsey D
    Lindsey D
    Sep 2022 27 contributions
    I stayed at Waikoloa Village as part of a package deal. Arrival and check in were quite easy, and the lovely people at registration kindly gave me a free upgrade to the Makai tower... Wes, the concierge at the front of hotel is a gem and made me feel welcome from the get go... One is that it's great that you have food options on site, however most of them were very pricey... Also the resort is inside a pleasant community with restaurant options but it would be nice if the hotel offered a shuttle (both to airport and surrounding village stops)... Also sadly some of the nice pool options the hotel brags about were under construction (the grotto, hot tub, and big water slides) My room was spacious and lovely with dolphins swimming below... Unlimited drinks but you have to wait in line a long time... I was also disappointed that you had to pay so much money for a cabana... I wish they let you rent a cabana for an hour or so... so in short, this is a lovely place but everything costs money... Other bonusses: water station on each floor, which is not always the case...
  • cracus
    cracus
    Sep 2022 3 contributions
    ...But when you check on our website nobody told you the car park is 1/2 mile from your room!... In a such huge hotel you don't have any buffet for the breakfast only regular coffee shop... For lunch or diner if you want to have choices and not spend to much cash for junk food you might go outside the hotel... You want to rent a paddle it's 45$ per hour..... Every hotel provide free Wi-Fi and i don't need a special yellow towel to go to the beach or courses at polynesian center... I have already one towel in my room...
  • BuckCRNA
    BuckCRNA
    Sep 2022 157 contributions
    ...If you enjoy flying into a location, and plopping yourself down and having all of the amenities of a hotel in one location, without ever having to leave the hotel, then this perhaps is the place for you. This property is soooo large, that they have a train (shuttle) that takes you from one location to another... Granted, the train moves very slowly, so you have the choice of getting in your 20,000 steps a day while walking from the lobby to your room, or you take the train...
  • Yves C
    Yves C
    Sep 2022 5 contributions
    ..., car park (42 usd per day) , nautic sports (45 usd for 1h paddle board renting) (not buying !!). Housekeeping provided only over 4 night stay... This hotel is almost 1000 bedrooms and Half or more of all the restaurants are closed including the famous breakfast buffet...
  • Jeff W
    Jeff W
    Sep 2022
    ...Additionally, we had a luau scheduled and paid for at the resort for the day after we were supposed to arrive... They did offer that if I would take a 2 hour tour of the property, they could get me tickets for $87 a piece even after I had already paid...
  • Sally M
    Sally M
    Aug 2022 27 contributions
    ...There is a tram that connects all of the buildings but it is very slow... The vending machines didn't work, the ice machine didn't work... The kids spent $180 in one afternoon using the water 'toys' at the lagoon...
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Richard H wrote a review Yesterday
8 contributions
Be warned that there are captive dolphins here so if you aren’t comfortable with animals basically being kept for entertainment, whatever the justification, then steer clear. We booked through BA holidays and there seemed to be no mention of dolphins on the hotel description. The rest of the place seems fine, if you can forgive the exorbitant $48 daily self parking fee
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Date of stay: December 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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willie wrote a review Jun 2022
Marina del Rey, California33 contributions
Hotel's Favorite
Great food, amazing Luau, friendly staff, clean rooms, comfortable atmosphere. I would definitely stay there again and recommend to others. If you don’t want to leave the resort, you don’t have to. They have everything. Oh and a great dolphin show!
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: June 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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Response from General Manager, General Manager at Hilton Waikoloa Village
Responded Jun 16, 2022
At Hilton Waikoloa Village, our goal is to impress all our guests, so we're happy to hear we succeeded with you! It's great to know that our clean, comfortable rooms and many onsite amenities added to your experience. Our friendly staff will also be glad you felt welcome while you were here. If your travels bring you back to the area, please come see us again. Kind regards, Simon, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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duffer47 wrote a review Yesterday
Casa Grande, Arizona681 contributions
Be aware resort is spread out but they do have tram and water taxi. Well maintained property with beauty everywhere. Room large and well appointed . Beds were fine but not the best we have had on trip
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Date of stay: December 2023
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Trip type: Traveled as a couple
Room Tip: As
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23JDak wrote a review Dec 3
Toronto, Canada132 contributions
Upon arrival the room smelled like wet dog, they came back twice and changed the "filter" and other things and offered us a new room - we decided to stay as the other room had a carpet and was right beside us and they promised to clean up the smell. After the two visits, the smell was much less strong (plus we kept the window open the whole time) but it was still slightly there. The problem is that they have a full room carpet and we assumed they let dogs stay there. Free water bottles and a refilling station was nice. Free tea and Keurig coffee was also good. Ice machine and microwave were convenient. We opted not to have cleaners come every day but they came quickly after calling when we needed something They have a tram and boat to bring you around the resort but they don't come frequently enough and they're super slow (you can walk quicker) Very impressive artifacts and private art collection spread throughout the resort - it was super super cool. Vladimir at the Taps Room was wonderful - gave us some great recommendations Beautifully maintained grounds Lots of pools and lawn chairs always available and lots of towels available Dolphin pool was pretty cool but their habitat is quite small and you feel a bit bad for the animals although it seemed like they were very happy and healthy. About 10-15 minute walk to King Shops - much cheaper store and great coffee and restaurants About 10 minute walk to the public beach near the Marriott The coffee shop on the resort is quite expensive - $50 for two small coffees and two small acai bowls If you're a gold or better member they give you $18/pp to spent at restaurants on the resort
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Date of stay: November 2023
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Hilton Waikoloa Village
Responded 5 days ago
Aloha, Thank you for choosing to stay with us at Hilton Waikoloa Village. Our goal is to provide every guest with exceptional service, so we're thrilled our friendly team was one of the highlights of your visit. It's also great to read you were able to take full advantage of our plentiful amenities and convenient location. However, we offer our sincere apologies for any inconvenience you encountered in your room. Your comments have been duly noted and will be kept in mind moving forward. Nevertheless, we're glad this didn't detract too much from your overall experience. The pleasure was all ours, and we hope to welcome you back in the future. Kind regards, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Carl N wrote a review Dec 1
3 contributions
Best room ever with a ocean and dolphin view to die for. The front desk is always so fast with check ins and just great all around. They knew everything about the property and answered all my questions. Called the front desk because I forgot my tooth brush and I had the fastest delivery ever like 5 mins tops. Thank you so much me and my girlfriend will be back in the future 💯
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Date of stay: November 2023
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Trip type: Traveled as a couple
Room Tip: Make sure to see the free dolphin show every Sat, Tuesday and Friday 8am to 815am it's wonderful 😀
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Hilton Waikoloa Village
Responded 1 week ago
Aloha Carl, Thank you so much for choosing to stay with us at Hilton Waikoloa Village. Impressing every guest with our exceptional service is always a top priority for us, so we're thrilled our commitment to this shone through during your visit. It's also great to read you enjoyed our lovely accommodations and beautiful views! The pleasure was all ours, and we hope to welcome you back soon. Kind regards, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Compass570240 wrote a review Nov 2023
2 contributions
Biggest garbage resort. Cockroaches are common. Room temp can’t go below 72 even if control panel says 68. Beds are terrible and noise level is 8/10. Don’t expect housekeeping even after requesting for. Nui restaurant is a scam on people trying Italian food. I WILL PAY FOR A NOTED FOOD CRITIQUE TO GO THERE AND EXPOSE THEIR SCAM SERVING ITALIAN FOOD. It was garbage. And be prepared to pay $48.00 a night for parking.
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Date of stay: November 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from General Manager, General Manager at Hilton Waikoloa Village
Responded 1 week ago
Aloha, Guest feedback is always appreciated and welcome, so thank you for taking a moment to share your comments. What you have described is not a typical experience on our property, and we were quite surprised to read your remarks. Our property is routinely serviced by a professional pest management company to ensure that these are not concerns our guests have. That said, we have notified them of your remarks so that they can ensure everything is as it should be. Our team works hard to ensure our guests have a top-notch visit, so we are sorry to hear that wasn't your experience. Your comments will be reviewed internally, and we wish you well as your travels continue. Kind regards, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kristina G wrote a review Nov 2023
2 contributions
If you have the privilege of visiting this diverse and beautiful island, do yourself a favor and stay literally anywhere else. I'll start with the good: there is an amazing lagoon on the property that is connected with the ocean, and as a result has fish, sea turtles and manta rays, which you can see just by snorkeling around. And the gardens and grounds are beautifully maintained. Unfortunately that's it for the positives. The property was built in the 80s and the buildings and rooms have never been updated since (think things like the bathroom includes only a toilet and a shower; the sinks are outside in the room). The property is designed in a ridiculous U-shape, and as a result getting anywhere requires walking 1+ km or waiting for a monorail (hello 80s) that runs along the U and only has 2 trains that come by every 15 mins. Most importantly, there is *no beach* on the property. It is a rocky, rough shoreline that doesn't permit swimming. So only the pools and the lagoon are viable options. There *is* a beach that is a 25 minute walk south of the resort, but again, you need to get there. And while Hawaii is expensive, eating at the resort is outrageous. For example, I ate with my daughter at one of the beachside grills one afternoon - we ordered a burger for her, fish tacos for me, and two soft drinks and it was $75 USD. Also, there is no real nightlife on the resort because of how large it is. There are a few bars and restaurants but they are so spread out that you never get the feeling of it having a "nightlife." The whole place feels dead at all hours of the evening. And while this doesn't have to do with the resort specifically, renting a car is a *must*. Even the excursions and experiences that are advertised and sold at the resort don't provide transportation anywhere. Besides that, the island is absolutely beautiful and geographically diverse and 100% worth seeing, so taking the time to drive around the island is essential.
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Date of stay: November 2023
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from General Manager, General Manager at Hilton Waikoloa Village
Responded 1 week ago
Aloha Kristina, While we always appreciate guest feedback, it is unfortunate to hear about any disappointment you may have faced during your time with us, and we are truly sorry for any aspects of your stay that were anything other than exceptional. We will certainly share your concerns with our management team, as we are always working to improve the guest experience. Thank you for reaching out, and we wish you well as your travels continue. Kind regards, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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hhuddleston1030 wrote a review Nov 2023
Anchorage, Alaska4 contributions
+1
The resort was perfect for our family (7 and 10 year old boys). We enjoyed the restaurants, pools, water slides, and views!!! It was a fabulous location on the island!!! We would stay here again!! It was a 5/5 for all 4 of us. Our room was great!!
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Date of stay: November 2023Trip type: Traveled with family
Room Tip: It does require walking but there is a tram and boat service if you aren't in a hurry. But we...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Hilton Waikoloa Village
Responded 2 weeks ago
Aloha, It was such a pleasure to welcome you to Hilton Waikoloa Village! From our excellent amenities and lovely accommodations to our fantastic location and family-friendly atmosphere, we're excited that you had a great time with us. Thank you for your glowing review, and we hope you will allow us the privilege of welcoming you back again soon! Kind regards, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Scott P wrote a review Nov 2023
Redding, California13 contributions
+1
Really disappointing property, I’m here on a discounted time share presentation deal (needless to say I won’t be purchasing a time share) and still feel I overpaid, cannot imagine if I had paid full price. This hotel is incredibly dated and looks like an old motel 6 that they renovated the grounds nicely and slapped a not very good paint job on the rooms. Even the beds are old and worn and poor quality. I figured, who cares about the room as long as I can see the Ocean, but there is no view either. I really want to be grateful, and I love Hawaii so I can’t complain about being here, but this hotel leaves A LOT to be desired. I’d love to be able to recommend, but I cannot, I wish I would have paid a little more and booked another resort.
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Date of stay: November 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Hilton Waikoloa Village
Responded 2 weeks ago
Aloha Scott, Thank you for taking the time to share your honest feedback. It was a pleasure having you as our guest recently, though we regret that your experience fell short of expectations. Your feedback will be shared with our internal team for further consideration, as we are always seeking new ways to improve. Take care, and we wish you safe travels. Kind regards, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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lb2332023 wrote a review Nov 2023
Toronto, Canada2 contributions
- filters in room disgusting - carpets wet - cockroaches in second room I was changed into - cleanliness of rooms as a result of basic upkeep and servicing - I could go on but the grounds and location of hotel are amazing and staff do their best with what resources they have. - the rooms need a bit of loving and upkeep to bring them in line with other Hilton locations
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from General Manager, General Manager at Hilton Waikoloa Village
Responded 2 weeks ago
Aloha, Thank you for being our guest and sharing your feedback. While we are happy you enjoyed our wonderful staff and great location, we are sorry there were concerns with the accommodations. Please know we are always working to improve and will be sure to share your comments with our team. We hope to have the pleasure of welcoming you back and impressing you with the stay you expected and deserve. Kind regards, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Not the right property for you?
There are more places to choose from in the Waikoloa area.
PRICE RANGE
$355 - $665 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton waikoloa village hotel waikoloa, hawaii hilton waikoloa village, hilton village hotel waikoloa, hilton village waikoloa, waikoloa hilton, hilton waikoloa village resort
LOCATION
United StatesHawaiiIsland of HawaiiKohala CoastWaikoloa
NUMBER OF ROOMS
647
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HILTON WAIKOLOA VILLAGE - Updated 2023 Prices & Resort Reviews (Hawaii/Island of Hawaii)

Frequently Asked Questions about Hilton Waikoloa Village
Which popular attractions are close to Hilton Waikoloa Village?
Nearby attractions include 49 Black Sand Beach (0.7 miles), Anaehoomalu (0.6 miles), and Waikoloa Beach Resort (0.2 miles).
What are some of the property amenities at Hilton Waikoloa Village?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hilton Waikoloa Village?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Waikoloa Village?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hilton Waikoloa Village?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to Hilton Waikoloa Village?
Conveniently located restaurants include Island Gourmet Markets, Lava Lava Beach Club, and Kamuela Provision Company.
Are there opportunities to exercise at Hilton Waikoloa Village?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hilton Waikoloa Village have airport transportation?
Yes, Hilton Waikoloa Village offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hilton Waikoloa Village?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Waikoloa Village offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hilton Waikoloa Village?
The staff speaks multiple languages, including English and Japanese.