...Location of our "tower"Iwas about a mile from the resort lobby, so we either had to walk a mile to get to our room or take their trolly, which was slow and required a wait of up to 15 minutes...

...Location is great and there’s many food options you will not get bored here highly recommend...

...But I recommend a location of tower as Makai because Makai’s location has center of almost hot spots in resorts as pool, parking, and restaurants...

...Luau had good show but bad location on concrete and bad food...

...Most importantly for us, the location is awful if you want to see more than the northern Kona area...

...Good location to have a car, although parking is an arm and a leg...

The location is great and obviously no complaints there...

...Makai Tower is best location for access to big pool, dolphins and the beach...

...Hilton Waikoloa has everything all in one location !...

Attended a conference here and it made sense to stay in same location...

...The resort is in a perfect location right on the ocean...

...Such a cool location and has so much potential...

...Nice shops, great location...

...This location does not offer room service and only has one coffee shop that provides anything breakfast themed for the entire resort...

...Booked at the Ocean tower and had no clue about the accessibility to this location via tram only or walk .53miles to the room...

...If you enjoy flying into a location, and plopping yourself down and having all of the amenities of a hotel in one location, without ever having to leave the hotel, then this perhaps is the place for you. This property is soooo large, that they have a train (shuttle) that takes you from one location to another...

...$70 for 3 personal cereals, milk and yogurt… Our room is dated and furniture and decor is in poor condition. You’d think they could replace the half faded rug and the shower head with mold...

...But honestly, it’s a controlled fake environment...

Property is beautiful the room was amazing and the service from staff especially in the breakfast Buffett was 1st class!!!...

...I was told we were in a "premium" room in the Makai tower...

...Lagoon is great if you have kids who want to snorkel in a very safe environment... Worst experience was the Saturday DJ while trying to relax... DJ had it FULL blast pool side playing “pump up the Jam” while drowning out conversations and the ocean waves... Not sure what management was seeking other than completely ruin the atmosphere... If someone wants that they can put in $15 earbuds...

...The walkways are scattered with many Asian art and statues as you walk between the hotel lobby and Palace Tower...

...Plus the Makai room with the stunning ocean and lagoon view was perfect!...

...Rooms are a little dated but very comfortable...

...Our only suggestion would be to do some updating of the guest rooms...

...Not to mention the room is so outdated… and dirty...

...They gave us fans and offered us a different room on the final night...

...It truly felt like a Disney-style resort which was great...

...The lobby is still the same old decoration... To their credit, the owner probably refurbished the bathroom a bit, like adding a new vanity mirror... But they chose to keep the old nasty vanity...

...A truly fabulous resort with everything from manicured gardens to museum quality sculptures.stunning atmosphere...

Amazing resort, family friendly environment with plenty to do around, swimming with dolphins, turtles, fish ect…...

Ice machines and bars… this is supposed to be a tropical resort hotel and they make you guess where you can get a beer and a bag of ice...

...We were left flowers and a note each night on our pillows...

...The second night had a full DJ blasting Get Low by Lil Jon in front of a hotel full of children... The music was loud enough to continuously wake our one year old daughter multiple nights in a row...

...This suite is upstairs and downstairs hotel room Upstairs features Main Entrance and Master Bedroom...

Picturesque grounds and pools but that is my only positive...

The prices for rooms, food, and spa services are overpriced for such a rundown resort. We had a disappointing customer service experience when we asked for a late checkout and were told we would have to pay $160 fee for a different room...

...Massive problems due to having two back to back reservations, even though they were for the same room type. I notified the front desk staff of our two reservations at check-in and i was informed that the room key would work seamlessly... Also, my first reservation was inconveniently closed out before I had breakfast, so the charges for my last night and second to last night's breakfast showed up on my last night's folio, without giving me diamond credit $18x2 for the last night on my first reservation... Also, room cleaning is only by request...

...That’s more than their average room price. Room service is now on demand only, because again they are cheap and want to cut costs...

...The walls in the room seemed to be paper thin, hearing the guests next door snoring and the hallway was used as storage for over 12 spare beds...

...Our room was cleaned once during a 7 night stay, you have to request housekeeping 24 hours in advance and they cannot guarantee it...

...The rooms are dated, but the property itself is pretty and there are lots of great swim options... Also if you’re bringing anything to your room like food/groceries you have a hike to carry it all... Two of the three rooms we did find some bugs and were able to get new rooms after that...

...Because we are Hilton members (diamond status), they upgraded us to an ocean view room in the Makai Tower at no extra charge and waived the resort fee completely!... We "paid" 100% with points so that saved us at least $2,000 and actually well over $3,500 after the room upgrade and waiving of the resort fee... Our room was located in the Makai Tower, which I would highly recommend because you are so much closer to the main pool, the lagoon, Dolphin Quest, the luau and KPC restaurant, the spa, and the parking lot... Our room was above the Dolphin Quest area on the 5th floor; it was so fun to be able to watch the dolphins (as well as whales in the ocean) from our own balcony!... Tips: Reserve a room in the Makai Tower if you can...

...If you want your room cleaned you need to schedule 24 hours in advance and even then they don’t show up... It’s a long walk to get to the tiny room it’s in, which was filled with cock roaches...

...And the room at Palace tower that we stayed at?... Old filthy carpet, worn furniture with nicks everywhere... Then I was told it's $40 a night to get a room at their newish Makai tower (used to be called lagoon tower) with a view of parking lot, or $80 per night at an ocean view room... Obviously diamond member can only get upgraded one level above what you booked for... To get room service, you have to remember to text them at least 24 hours before?...

...It is a dated hotel and needs some updating. Our first room had a view of a rooftop and air conditioning units, not worth the $3200 price tag for 4 nights... We opted to upgrade our room for $400 to an ocean view room which was worth the upgrade rate fee... But you have to request room service 24 hours in advance to receive room service... On the first day we arrived the room was cleaned but not as great as I would expect for the hefty price tag, the desk looked a tad dirty as did the tv screen...

...Our room was a comfortable size for us and the patio was a great spot to hang out and drink a cup of coffee with an ocean view...

...Everything is fee based on guest experience based for rooms needing updating...

First of all spraying down the rooms and elevators with Lysol is ridiculous. A simple search for research on this and I uncovered the extensive damage that spraying rooms with Lysol can do to your lungs... I got kicked out of my room because the key didn’t work and stood at my door for 20 minutes in a wet bathing suit before someone came to help me...

...Our room was spacious and clean and we did not feel cramped during our stay... We felt there needed to be more available for the size of the resort... The hotel staff was very accommodating including assisting with letting us stay in the room until we had to leave the airport for our red-eye flight... There was an additional fee but we were able to stay in the room until 7pm which was wonderful...

Beautiful rooms located on Waikoloa Bay - Rooms are located quite far from Porte Cochere but the trams run regularly... Regular rooms do not include microwaves but there is one located on each floor for use but each room is equipped with a small refrigerator...

We booked a six night stay and our ocean view room has been a constant view of wedding receptions and staff setting up tables... The majority of the more expensive ocean view rooms are not remodeled and extremely out dated...

...Check in process was ok, however they gave us the wrong room number. It took 20 minutes to get to our room (due to the poor property design - 3 towers spread out, with either walking, waiting for a monorail or boat which both operate extremely infrequently, and both move slower than walking pace), but because we were given the wrong room number, we had to then go 20 minutes back to the check-in desk... The room was dusty and so many things were poorly designed... Our bags even got delivered to the wrong room when we called for them...

...Our room had a view of the dolphins, the cove, the open beach and a close by pool... Walls are a bit thin as we could hear the guests in surround rooms...

...I have already one towel in my room... In fact you pay just for a room and nothing at all, they didn't provide you any service... The hotel charge you 200$ from your credit card instead of doing an authorization...

...(a net prevents bigger fish to enter ) The rooms are not that great but you want to spend time outdoor so it’s no big deal...

...It wouldn't be so bad if they weren't gouging every time you turn around, resort fees, 44.00 per day to park, 50.00 for two small drinks at the pool bar (blenders were broke so watery mixed drinks) it feels like a once great resort taken over by the same guys that did this to Vegas... The pose as concierge activity guys but they try to steer you into a timeshare meeting.... smh...

...I felt the water park was average and many of the facilities were visibly aging(more than I would expect at this price point)-my kids were happy to play for a few hours a day which is all we were around for but felt it was a bit limited if planning a purely pool based vacation. There is no real sandy beach, and while the lagoon is fun, it was exorbitantly expensive to rent pool toys there, even as a hotel guest... My biggest complaint about the resort was the food prices and availability... After grabbing cereal and milk, I was stunned to realize that I had paid 6 dollars for a personal portion(juice box sized of milk)... The following day I discovered all the on resort restaurants were similarly insanely priced for food quality I would generally expect from McDonald’s...

...While the property is very beautiful and has dolphins, the amenities and services did not match the price point. No umbrellas for the pool chairs, no poolside drink service unless you rented a cabana at $150 a day, no room service, maid service not conducted daily and due to a large convention, there was an evening and poolside party that was very distracting... The walls in the room seemed to be paper thin, hearing the guests next door snoring and the hallway was used as storage for over 12 spare beds...

...It was inconvenient with a baby and older parents to navigate this as we spent so much time walking between places instead of actually enjoying the property... Also if you’re bringing anything to your room like food/groceries you have a hike to carry it all... We tried the breakfast buffet but were disappointed... If you’re able to eat off property we found some other options that we felt had better food/prices...

Our trip to Hilton Waikoloa was a disaster... One colleague stayed at the Marriott and it was perfect... The food is so over priced that it makes the Michelin star restaurants look inexpensive... This was 7th trip to the islands and this ruined it for me...

...It really wasn't necessary and actually caused more of a hassle than anything else. The prices for food and drinks were off the charts, the service was often rude at times, and you had to stand in line for everything (again, Disneyland)... Save your money, go for the older hotels, as the service, charm, and access to everything is way better...

...If you want your room cleaned you need to schedule 24 hours in advance and even then they don’t show up... Definitely will not be coming back to this resort...

...Then I was told it's $40 a night to get a room at their newish Makai tower (used to be called lagoon tower) with a view of parking lot, or $80 per night at an ocean view room... The $18 per person per day for diamond member breakfast won't get you much... But I'd say it's totally not worth $800 a night for a so outdated resort like this...

...Most definitely paying for the infrastructure of the hotel. It is a dated hotel and needs some updating... Our first room had a view of a rooftop and air conditioning units, not worth the $3200 price tag for 4 nights... We opted to upgrade our room for $400 to an ocean view room which was worth the upgrade rate fee... But you have to request room service 24 hours in advance to receive room service... Also there is no room service and no mini bar... On the first day we arrived the room was cleaned but not as great as I would expect for the hefty price tag, the desk looked a tad dirty as did the tv screen... For the amount we paid I would recommend staying somewhere else and just paying the resort fee to use the facilities, and don't park because they charge for that as well, just Uber to the hotel if possible... The price tag doesn't match my expectations...

We were so excited to visit during the holidays but had many surprises and charges... The only stores are by a Lon walk or shuttle which charges 5.00 per person each way and stops running at 9... Restaurants are very limited close at 9 and very expensive... Everything is fee based on guest experience based for rooms needing updating... Buyer know your easy ocean vacation is anything but easy or relaxing... Happy to see the beautiful island but very disappointed in the Hilton experience...

...Ice machines and bars… this is supposed to be a tropical resort hotel and they make you guess where you can get a beer and a bag of ice. There should be ice machines CLEARLY MARKED on maps and near their locations with signs on every floor of every building for the price that’s being charged... The Walk A Lotta Hilton indeed...

...You are going to kill your staff and hurt your guests with this practice, it’s not necessary and I was choking on the fumes... Everything is overpriced, from food to drinks to parking... it all leave a bad taste to get constantly gouged...

...However, there is NO beach access at this resort and the lagoon gets super crowded, which was very disappointing... Unless you want to spend big buckets for a fancy you have to go off-site to eat... The main dinner restaurant, Kamuela Provision Company, was gross for the price... My son's chicken tasted like rubber and the only other place to eat after 4 was the Italian place... All in all, it was a beautiful trip, but I would not return unless they had their dining situation expanded or better pricing for the food they do provide...

...They offer cabanas at a high price! Not many restaurants on site so have to walk 1 mile to the restaurants and small grocery store, the small convince store onsite is ridiculously over priced (two 12 oz sodas $9.45)... The shuttle service to shopping and restaurants $5 pp each way …Yikes!... Hilton also charging $40 to park per day if you rent a car!... Seems like they want to take advantage of their guests!... We love our HGVC membership but will never return to this property!...

...So now we're 30 miles from bars and restaurants and only have 3 or 4 highly priced options to choose from...that open at 4:30/5:00 pm... Forget about day drinking unless you bring your own... $55/day to valet, somewhat worth it because the walk from self parking is killer... Overall, I don't feel like for the price we paid we got what was advertised...

...I am paying $300 a night and there is no complementary breakfast, no complementary room service, oh not to mention if you stay in the "Ocean Tower" building you walk about half a mile from the parking lot to your room. The trolley they offer opperates so slow and inconsistent the fastest way is to walk... $30 pizzas, staff is stoned or something when we checked in they were not informative about anything...

...Reception refused to intervene or do anything... The majority of the more expensive ocean view rooms are not remodeled and extremely out dated... If you’re looking for a place to take your family, stay away from this overpriced piece of trash...

...Prices are ridiculous even for a Hawaii resort, and what you get might as well have come from a gas station...

I stayed at Waikoloa Village as part of a package deal... One is that it's great that you have food options on site, however most of them were very pricey... Now granted I did not go to the most lauded restaurant due to price... I did go to Nui Italian for breakfast paid almost 40 bucks for something I could have gotten at a Denny's at home... I was also disappointed that you had to pay so much money for a cabana... I wish they let you rent a cabana for an hour or so... Instead I paid 75 dollars for half day and couldn't even use all the time since i Had to get ready for the luau... so in short, this is a lovely place but everything costs money...

...If you had a car, you have to spend 39$ plus taxes per day... For lunch or diner if you want to have choices and not spend to much cash for junk food you might go outside the hotel... You want to rent a paddle it's 45$ per hour..... The expensive resort fee, 47$ per day for a such a bad service is a lie... You must pay the resort fee but they didn't provide me housekeeping during my stay... In fact you pay just for a room and nothing at all, they didn't provide you any service... The hotel charge you 200$ from your credit card instead of doing an authorization... Everything is so expensive and you don't have good value for your money... It's my last time in this hotel and i will advise to my friends to go far away from this address...

...They only cleaned the room once during our 1 week st ay...

...When we got into our first room, I shined my flashlight on the toilet... I can say the staff was nice and the towels seemed clean...

...Our room was very clean, spacious and updated...

...The pools were clean and huge and they even had 2 water slides that were fun...

...Also, room cleaning is only by request. My request for second cleaning (on a five night stay) was forgotten, maybe due to having two separate reservations...

...Could have used more frequent housekeeping with 2 littles...

...Our room was cleaned once during a 7 night stay, you have to request housekeeping 24 hours in advance and they cannot guarantee it...

...Did not get free reusable water bottles or the warm towel welcome that was advertised... Beds are made with tops sheets and mattress was visible... My son spilled a bit of milk and we asked for our sheets to be changed while at the pool... They refused and said they will leave sheets on our bed... If you want your room cleaned you need to schedule 24 hours in advance and even then they don’t show up... The Makai tower has one ice maker and one small microwave on each floor...

...If you wanted your room cleaned, they did it after 4 nights. If you did want them to come clean, you had to call them each time you wanted it done...

...Our room was very clean and comfortable just showed signs of wear. Staff did a great job keeping resort grounds clean... Always saw people out cleaning/maintaining the property...

This resort was hands-down the best on the Big Island!... The grounds of this resort were immaculately maintained and the service was phenomenal from all the staff (huge shout to Annie at the Hilton Member check-in desk)...

...The rooms were clean and the staff wonderful...

...You have to let them know in advance you want room cleaning...

...So expansive and enjoyable to walk around, many places to sit privately by the ocean, beautiful immaculate grounds, amazing staff and seemed fully staffed...

...Housekeeping was closed but the concierge organised someone to deliver clean sheets and I was told to change the bed myself...

...All of the facilities are well-maintained and we saw people cleaning every day. Our room was spacious and clean and we did not feel cramped during our stay...

...The Hilton hotel does not provide any kind of cleaning service unless requested...

...I have already one towel in my room. You must pay the resort fee but they didn't provide me housekeeping during my stay...

...Housekeeping provided only over 4 night stay...

...THE BAD: Housekeeping was not as good as expected, the beds were not re-made if we had the covers pulled up...

...We paid $90 with tips for two salmon bagels and two glasses of juice... Room service is now on demand only, because again they are cheap and want to cut costs... You can only order from their condensed menu from Nui restaurant and they charge like $20 to deliver it... Lastly, as a diamond member I was able to get an upgrade for a reduced fee, as they said they wouldn’t be able to give that upgrade for free (from general tower to Makai)...

...This resort was hands-down the best on the Big Island! Because we are Hilton members (diamond status), they upgraded us to an ocean view room in the Makai Tower at no extra charge and waived the resort fee completely!... I forget sometimes how much it pays to be a Hilton member... The Ocean Tower was the furthest from all of the above but they do have a nice shuttle tram or gondola boat ride that will take you around the resort... The grounds of this resort were immaculately maintained and the service was phenomenal from all the staff (huge shout to Annie at the Hilton Member check-in desk)... We hope to come back to Hawaii again some day and we will 100% stay at this resort again... Tips: Reserve a room in the Makai Tower if you can... Even though the signs say the pool closes at 10 PM, a worker told us that as long as we weren't rowdy, they didn't mind, so we mainly used the pool and hot tubes at night which was fantastic since they were much less crowded...

...There’s a tram that runs between the building but it’s slow, 15 minute wait times. The hotel was severely understaffed and nothing had consistent hours... Our room was cleaned once during a 7 night stay, you have to request housekeeping 24 hours in advance and they cannot guarantee it... The spa was decent but again, slightly overpriced...

...We stayed in the Ocean tower which is about a 10 min walk from the main lobby/drop off area to the tower... While they have a large property and tram with stops at different places the tram was not working for 3 days of our stay and had not been repaired yet as of checkout... This resort requires a lot of walking to get between room and pool/parking lot etc... The nui breakfast restaurant was just ok...

...Did not get free reusable water bottles or the warm towel welcome that was advertised... My son spilled a bit of milk and we asked for our sheets to be changed while at the pool... Called 3x and finally after 7 hours the sheets were dropped off... If you want your room cleaned you need to schedule 24 hours in advance and even then they don’t show up... Wifi was not working and instead of trying to help I was transferred to the Wifi provider tech support team... I can’t reset the hotels router... The Makai tower has one ice maker and one small microwave on each floor... The bar closes before 5, the coffee shop at 11am and the lagoon grill at 4...

...It has its own swim area called the Lagoon where you can rent equipment, snorkel to see sea turtles & fish & an area to swim with the dolphins (for a fee)... They also have car rentals & I would suggest still booking it in advance... They also have a bus that can take you into town or other areas (for a fee) & certain excursions that will pick you up to take you to the destination... The Grand Vacations desk can help you with excursions they offer close by...

...We opted to upgrade our room for $400 to an ocean view room which was worth the upgrade rate fee... But you have to request room service 24 hours in advance to receive room service...

I stayed at this resort in the Makai tower for about a week with my husband and three-year-old daughter on an inclusive package... When we were not feeling up for the walk, there was a train and boats available to take us to various parts of the resort... Every single staff member that we encountered was incredibly friendly and helpful...

...There should be ice machines CLEARLY MARKED on maps and near their locations with signs on every floor of every building for the price that’s being charged... It’ll be warm by the time you get back to where you’re going...

...When I search on Google it says it is open till 10 PM. I had a reservation at Italian Dining for 9 PM, but none of the staff clarified it is closed at 9 PM... I got a call from the restaurant also indicating outdoor dining is closed but will be able to get me seated at 8:20 PM... I am in Makai and with tram delays by the time I got to the restaurant it was 9:24PM and they turned me away... I reached the front desk to find out that there is nothing really that they can offer or do and asked if I have a car...

...The main dinner restaurant, Kamuela Provision Company, was gross for the price... Customer service was disappointing and we had a terrible experience with an allergic reaction to one of the fish dishes and the hotel could have cared less... We were not familiar with the area and were scrambling to find help when other resorts would have at least pointed us in the right direction...

...We were beyond fortunate to have Luis checking us in and familiarizing us with the resort. I would say Luis is probably the most memorable hotel employee I have interacted with post-pandemic... Hilton, do not let Luis leave your company... Fresh towels daily and our trash removed... We were left flowers and a note each night on our pillows... My wife and I travel with a one year old and we could easily walk from one end to the other (across all three towers) within fifteen minutes... They also offer a tram or boat if your feet get too tired...

...All of the facilities are well-maintained and we saw people cleaning every day. Our room was spacious and clean and we did not feel cramped during our stay... We felt $80 for our family was excessive so one evening we took an Uber and walked back... Word of warning, Uber/Lyft is not widely available on the island and one of the drivers we spoke to didn't work past 6pm... The hotel staff was very accommodating including assisting with letting us stay in the room until we had to leave the airport for our red-eye flight... There was an additional fee but we were able to stay in the room until 7pm which was wonderful...

...No completary room service until the 4th day... The trolley they offer opperates so slow and inconsistent the fastest way is to walk... $30 pizzas, staff is stoned or something when we checked in they were not informative about anything... Front desk forgot to give us a parking pass, left us on hold when we tried to call...

...With the mention of the trams, allow plenty of time to get anywhere as they run approximately 15-20 minutes between especially early in the morning when there may be only 1 running (2 normally) Facilities are gorgeous... Grounds are meticulous and staff is extra helpful and friendly Lots of activites for adults and Keikis throughout the day...

From the moment we arrived, the service was terrible... Check in process was ok, however they gave us the wrong room number... It took 20 minutes to get to our room (due to the poor property design - 3 towers spread out, with either walking, waiting for a monorail or boat which both operate extremely infrequently, and both move slower than walking pace), but because we were given the wrong room number, we had to then go 20 minutes back to the check-in desk... They ask you to txt if you have any issues, as opposed to calling for assistance...

...Housekeeping was closed but the concierge organised someone to deliver clean sheets and I was told to change the bed myself. When I complained the next morning the manager Matt was helpful and placed us in a more comfortable room...

...The resort is beautiful, the staff is lovely and doing their best. We had no issues with the tram, believe they even ran it early on Iron Man race day, which was much appreciated... $55/day to valet, somewhat worth it because the walk from self parking is killer... Overall, I don't feel like for the price we paid we got what was advertised...

Flight was delayed until the next day. Tried to check in and was told our reservation was cancelled due to a no show, even though the travel agency had called and told them we would be a day late... Additionally, we had a luau scheduled and paid for at the resort for the day after we were supposed to arrive... Whenever I called them to ask about rescheduling, since our flight was delayed, they told me it was a 72 hour notice to cancel... They did offer that if I would take a 2 hour tour of the property, they could get me tickets for $87 a piece even after I had already paid...

...We had free DVD rentals from the machine downstairs The Queen’s Shop grocery store was a great affordable option to eat nearby... Robes and slippers in the rooms available for use The dolphin experience- costly, but totally worth it and unforgettable Love the little boat shuttle to the rooms Free filtered water machine The valet service The Italian restaurant The Lagoon restaurant We booked through Costco and got a $100 room credit...

...Main pro-my kids loved the dolphins and the ocean view was spectacular. We were able to drive to some lovely walks/historical sites... I felt the water park was average and many of the facilities were visibly aging(more than I would expect at this price point)-my kids were happy to play for a few hours a day which is all we were around for but felt it was a bit limited if planning a purely pool based vacation... There is no real sandy beach, and while the lagoon is fun, it was exorbitantly expensive to rent pool toys there, even as a hotel guest... After a trip to Walmart to get groceries and a research of nearby restaurants we were able to enjoy the rest of our trip without relying on the Hilton... They did have a microwave close by on the floor as well as accessible laundry... Overall we loved big island and will be back-would consider visiting this hotel for a pool day and to see the dolphins, but would pick another place for accommodations next time...

Our stay at the Hilton was beyond any expectations. The hotel is located in the cute village of Waikoloa which is worth the visit... The property is so amazing: the beaches (wild with lava rocks but also sandy with calm waters), the well maintained gardens, the swimming pools, the transportation (tram and boat), the view on the Mauna Loa (which was erupting during our stay) and the beautiful sunrises/sunsets... From the gardeners to the housekeeping to the receptionists, they all contributed to the best feeling we ever had... We got married at the Hilton and we are so grateful for the once in a lifetime experience they created for us... We stayed in the Dolphin Suite and we are (still) in awe...This suite offers you all the luxury, amenities and space you need... The fact that you can enjoy the beauty of the dolphins in the early morning or evening is priceless... I highly recommend this amazing hotel for your holiday, business events or wedding...

...Ice machines and bars… this is supposed to be a tropical resort hotel and they make you guess where you can get a beer and a bag of ice. There should be ice machines CLEARLY MARKED on maps and near their locations with signs on every floor of every building for the price that’s being charged... The Walk A Lotta Hilton indeed... It’ll be warm by the time you get back to where you’re going...

...This location does not offer room service and only has one coffee shop that provides anything breakfast themed for the entire resort...

...This is possibly one of the best places we've ever stayed... There were days we didn't even leave the resort... Snorkeling in the lagoon, rented paddle boards, just walked around... They have a monorail and boat to take you throughout the property... If you exit the property along the ocean by the luau area, there is a trail that will take you to a sand beach... Beach is not on Hilton property, but still decent... Lunch was usually burgers at the pool restaurant...

...We are HGVC members and this is our first visit to this resort. The resort and grounds are beautiful however they could improve on a few things... They offer cabanas at a high price!... Not many restaurants on site so have to walk 1 mile to the restaurants and small grocery store, the small convince store onsite is ridiculously over priced (two 12 oz sodas $9.45)... The shuttle service to shopping and restaurants $5 pp each way …Yikes!... Hilton also charging $40 to park per day if you rent a car!...

...The resort is beautiful, the staff is lovely and doing their best. We had no issues with the tram, believe they even ran it early on Iron Man race day, which was much appreciated... The resort is HUGE, plan to walk a lot... So now we're 30 miles from bars and restaurants and only have 3 or 4 highly priced options to choose from...that open at 4:30/5:00 pm... $55/day to valet, somewhat worth it because the walk from self parking is killer...

...All of the facilities are well-maintained and we saw people cleaning every day. Our room was spacious and clean and we did not feel cramped during our stay... The pools are very nice, the Kona Pool was partially under construction during our stay but had zero impact on our usage and enjoyment of the pool... We felt there needed to be more available for the size of the resort... The KPC was too upscale and the Pub only has shared plates but not actual meals... The Kings and Queens shops are a nice alternative for dining... Overall we really enjoyed our visit... The hotel staff was very accommodating including assisting with letting us stay in the room until we had to leave the airport for our red-eye flight... There was an additional fee but we were able to stay in the room until 7pm which was wonderful... Definitely a destination property if you are staying on the Big Island!...

...Beautiful rooms located on Waikoloa Bay - Rooms are located quite far from Porte Cochere but the trams run regularly. With the mention of the trams, allow plenty of time to get anywhere as they run approximately 15-20 minutes between especially early in the morning when there may be only 1 running (2 normally) Facilities are gorgeous... Grounds are meticulous and staff is extra helpful and friendly Lots of activites for adults and Keikis throughout the day...

We booked a six night stay and our ocean view room has been a constant view of wedding receptions and staff setting up tables...

...No completary room service until the 4th day... I am paying $300 a night and there is no complementary breakfast, no complementary room service, oh not to mention if you stay in the "Ocean Tower" building you walk about half a mile from the parking lot to your room... The trolley they offer opperates so slow and inconsistent the fastest way is to walk... Front desk forgot to give us a parking pass, left us on hold when we tried to call... The only positive thing I can say is it does have nice views and it is beautiful...

...They have a tram, but sometimes it can be an eleven minute wait.. EVERYTHING is too expensive for what you get: the rooms are nothing special, the food is outrageously expensive, pool rentals are insanely priced...

Very beautiful and not so big hotel, but has everything you need, great restaurants nearby, only 15 minutes away, and also in the territory…. I loved to stay there, beautiful and small beach, ocean was calm and very good for small kids to swim and enjoy playing with a sand…...

...The resort is massive, grounds are beautiful and the pools very nice... In 2021 we went and the Kohala Pool was closed for updates, when we went just this last time in October 22 the Kona Pool was undergoing renovations... But they had moved the cabanas and drink service over to the Kohala Pool and the Lagoon... We stayed 5 days in Palace Tower which was awesome and the rest of the time at Ocean Tower... Know that food and drinks are NOT cheap, but the food at the Lagoon Grill is very good, Nui Nui pizza is kicking good and the service in both places was kind and family like... Nothing about this place is 'budget' but it is nice... You can rent a car on site, the valet staff are great...

I stayed at Waikoloa Village as part of a package deal. Arrival and check in were quite easy, and the lovely people at registration kindly gave me a free upgrade to the Makai tower... Wes, the concierge at the front of hotel is a gem and made me feel welcome from the get go... One is that it's great that you have food options on site, however most of them were very pricey... Also the resort is inside a pleasant community with restaurant options but it would be nice if the hotel offered a shuttle (both to airport and surrounding village stops)... Also sadly some of the nice pool options the hotel brags about were under construction (the grotto, hot tub, and big water slides) My room was spacious and lovely with dolphins swimming below... Unlimited drinks but you have to wait in line a long time... I was also disappointed that you had to pay so much money for a cabana... I wish they let you rent a cabana for an hour or so... so in short, this is a lovely place but everything costs money... Other bonusses: water station on each floor, which is not always the case...

...But when you check on our website nobody told you the car park is 1/2 mile from your room!... In a such huge hotel you don't have any buffet for the breakfast only regular coffee shop... For lunch or diner if you want to have choices and not spend to much cash for junk food you might go outside the hotel... You want to rent a paddle it's 45$ per hour..... Every hotel provide free Wi-Fi and i don't need a special yellow towel to go to the beach or courses at polynesian center... I have already one towel in my room...

...If you enjoy flying into a location, and plopping yourself down and having all of the amenities of a hotel in one location, without ever having to leave the hotel, then this perhaps is the place for you. This property is soooo large, that they have a train (shuttle) that takes you from one location to another... Granted, the train moves very slowly, so you have the choice of getting in your 20,000 steps a day while walking from the lobby to your room, or you take the train...

..., car park (42 usd per day) , nautic sports (45 usd for 1h paddle board renting) (not buying !!). Housekeeping provided only over 4 night stay... This hotel is almost 1000 bedrooms and Half or more of all the restaurants are closed including the famous breakfast buffet...

...Additionally, we had a luau scheduled and paid for at the resort for the day after we were supposed to arrive... They did offer that if I would take a 2 hour tour of the property, they could get me tickets for $87 a piece even after I had already paid...

...There is a tram that connects all of the buildings but it is very slow... The vending machines didn't work, the ice machine didn't work... The kids spent $180 in one afternoon using the water 'toys' at the lagoon...