Aston Waikoloa Colony Villas

264 reviews

#8 of 13 Specialty Lodging in Waikoloa

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69-555 Waikoloa Beach Dr, Waikoloa, Island of Hawaii, HI 96738-5709

1 (808) 518-2665

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COVID-19 update: See the added health and safety measures this property is taking.Read more

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Guests1 room, 2 adults, 0 children

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Free cancellation until 05/29/21

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Prices above are provided by partners for one room, with variable occupancy rules as provided by the property, and do not include all taxes and fees. Please see our partners for full details.

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What you can expect during your stay

All linens sanitized in high-temperature wash
Face masks required for guests in public areas
Face masks required for staff in public areas
Floors marked for social distancing
Hand sanitizer available to guests & staff
Paid stay-at-home policy for staff with symptoms

Updated 08/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

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Updated 08/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

4.5

Excellent

264 reviews

#8 of 13 Specialty lodging in Waikoloa

Location

Cleanliness

Service

Value

The Colony Villas are home to a luxurious lifestyle. Featuring 1, 2 and 3-bedroom villas with fully equipped gourmet kitchens, this resort is adjacent to the 15th fairway of the Waikoloa Resort Beach Course. Guests enjoy the property's recreational facilities - tennis courts, fitness center, pools, and jet spa.

Room & Suite (85)85

Full view

Property amenities

Free parking

Free High Speed Internet (WiFi)

Pool

Fitness Center with Gym / Workout Room

Golf course

Tennis court

BBQ facilities

Non-smoking hotel

Parking

Wifi

Hot tub

Outdoor pool

Laundry service

Self-serve laundry

Room features

Air conditioning

Kitchenette

Microwave

Refrigerator

Flatscreen TV

Room types

Non-smoking rooms

Suites

Family rooms

Good to know

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Special Offer:10% Off Your Stay!

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264Reviews4Q+A30Room tips

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Darci D wrote a review Feb 2020

Missoula, Montana1 contribution

Over rated...beware

First of all...this is not a resort nor hotel. Huge disappointment. Our 3 bedroom 802 villa was fithy...Gross and disgusting. The kitchen sink has some kind of gross mold growing around the edges. So out dated, the coffe maker was straight out of the 80s. The glass dining room table had finger prints covering it, like it wasn't even cleaned for our arrival. The out door furniture was so old and weather you couldnt sit in the chairs without getting a splinter. All the baseboards have a thick layer of dust. Windows, glass doors dirty. Our upstairs shower was leaking down a vent into the half bath downstairs. The beds in each room were the most uncomfortable and wrapped in some kind a plastic coving the matress. The grounds are beautiful, but of course it's Hawaii. I can't understand after staying here why it's a 4 star..…

Date of stay: January 2020

Value

Rooms

Service

Room Tip: Don't stay here

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Helpful

Response from Jenny T, Manager at Aston Waikoloa Colony Villas

Responded Feb 4, 2020

Aloha, We thank you for taking the time to provide your feedback. We are sorry to hear that the cleanliness of your room was less than satisfactory. This does not reflect the high quality experience we are dedicated to providing for our guests, and we will share your review with our leadership team and owner so that we may address your concerns and improve for our guests in the future. We hope to have another opportunity to better serve you again. Mahalo.

Roberta wrote a review Jan 2020

2 contributions

Not impressed

I’m not 100% sure the staff assigned us to the correct Room. There was a baby crib in the room when we checked in . The next day the staff called to see if they could go in the room to get it to which I said use, They them called three more times and emailed twice! This isn’t how I wanted to spend my first day of vacation. They were not very generous with supplies either- I think there was one extra roll of toilet paper and one extra garbage bag. The sofa bed was old and in pretty bad condition. We ended up purchasing an air mattress because there was no way anyone was going to get any sleep on that thing.And i was really unimpressed when we got locked a few days before we were due to check out. .The door code had got changed without notifying us. I wondered what would have happened if we had come back to the unit after office hours? Not impressed anyway- wouldn’t recommend.…

Date of stay: January 2020Trip type: Traveled with family

Helpful

Response from Jenny T, Manager at Aston Waikoloa Colony Villas

Responded Jan 6, 2020

Aloha, Thank you for taking the time to bring your experience to our attention. We hope that you will accept our sincere apology for failing to meet your expectations. Our goal is to create a memorable experience for our guests and it appears that we missed the mark in this instance. It seems there was a miscommunication on the part of my team that resulted in the double phone calls and emails to you regarding the crib. We apologize for that. You should have also been made aware that additional supplies are delivered to you upon request at no additional charge. There is a delivery person available until 5pm daily to bring to you. We are truly sorry that we were not provided the opportunity to address these items while you were in-house with us. Please know that we are here to ensure that our guests have a memorable vacation at the resort and to assist in any way we can. We truly value your business and appreciate your honest feedback. Should future travel bring you back to Hawaii, we hope that you will give us another chance and allow us the opportunity to create that memorable experience. Mahalo.

maicoman1 wrote a review Nov 2019

Waikoloa, Hawaii16 contributions2 helpful votes

Quiet and beautiful

I have been to the Big Island many many time and Colony Villas is the best place we have ever staye 2 pools and nice excersise facilities, and a very nice tennis court to boot. I would come here again without hesitation. Also felt very secure and safe

Date of stay: August 2019

Helpful

Response from Jenny T, Manager at Aston Waikoloa Colony Villas

Responded Jan 6, 2020

Aloha, Thank you very much for staying with us and for taking the time to complete this review! We are always looking for ways to continuously improve our product and our services and guests' feedback is a great way to do this. If you have anything else to share, please do not hesitate to let us know. We hope that we will have another opportunity to host you when you return to the Big Island of Hawaii! Please do call on us directly to personally assist you with your accommodations.

Lucretia L wrote a review Nov 2019

4 contributions

The Big Island 2019

Property was beautiful as was the 3 bedroom villa we stayed in.....couldn't have asked for a better location. Home was well appointed and we did not lack for anything! Centrally located for all of our activities and with a pool and restaurant on property you really didn't need to leave if you didn't want too.

Date of stay: July 2019

Helpful

Response from Jenny T, Manager at Aston Waikoloa Colony Villas

Responded Jan 6, 2020

Aloha, Thank you very much for taking the time to share your experience with us! It is important that we discuss all feedback from our guests in order to continuously improve our product and our services. We appreciate the kind words that you have shared so others may know. We hope that we will have another opportunity to host you and your family again in the future! When you are ready to return to the Big island of Hawaii please do not hesitate to call on us directly to personally assist you. Mahalo!

Hugemaniac1 wrote a review Nov 2019

San Jose, CA177 contributions129 helpful votes

Poorly Managed

These are lovely Villa style units which have fallen upon disrepair. We stayed in Unit 801 which has a great floor plan and nicely furnished. The unit though is showing signs of aging which was apparent in broken blinds lading to the patio. The management company is doing a very poor job: on check in we were missing all sorts of items such as kitchen dish soap, no sponge, a single trah bag, no soap for the dishwasher, a single partial roll of toilet paper in the bathroom among other issues. The blender smelled as if something died inside of it. On the positive side, the sleep experience was good, quiet with good bedding. The fairway views are quite lovely and the grounds are well maintained. These units have great potential but are suffering as the result of management which seems a bit indifferent.…

Date of stay: November 2019

Location

Service

Sleep Quality

Room Tip: Make sure your unit is properly equpped

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1 Helpful vote

Helpful

Response from Jenny T, Manager at Aston Waikoloa Colony Villas

Responded Nov 5, 2019

Thank you for taking the time to bring your experience to our attention. We hope that you will accept our sincere apology for failing to meet your expectations. Our goal is to create a memorable experience for our guests and it appears that we missed the mark in this instance. Thank you for bringing both the maintenance and housekeeping concerns to our attention. We are truly sorry that we were not provided the opportunity to address these items while you were in-house with us. Please know that we are here to ensure that our guests have a memorable vacation at the resort and to assist in any way we can. We truly value your business and appreciate your honest feedback. Your concerns will be shared with the team so that it can be addressed and corrected. Should future travel bring you back to Hawaii, we hope that you will give us another chance and allow us the opportunity to create that memorable experience. Mahalo.

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