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Waikoloa Beach Marriott Resort & Spa

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69-275 Waikoloa Beach Drive, Waikoloa, Island of Hawaii, HI 96738-5711
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (2477)
Room & Suite (605)
Pool & Beach (514)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 04/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Waikoloa Beach Marriott Resort & Spa
Updated 04/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 8 hotels in Waikoloa
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders GreenPartner
Guests seeking relaxation and rejuvenation will find it all at luxurious Waikoloa Beach Marriott Resort & Spa, located on a sandy, swimmable beach along the sunny Kohala Coast of Hawaii’s Big Island overlooking Anaeho'omalu Bay. This beachfront Waikoloa Beach resort offers contemporary elegant guestrooms featuring private lanais, oceanview dining, heated infinity pool, two children’s pools, waterslide, ocean activities, Mandara Spa, world class golf and is within walking distance of shopping and dining at the Kings' Shops & Queens’ MarketPlace.
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Full view
Property amenities
Electric vehicle charging station
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Children Activities (Kid / Family Friendly)
Paid public parking on-site
Parking
Wifi
Paid wifi
Hot tub
Pool / beach towels
Infinity pool
Outdoor pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Poolside bar
Kids pool
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Couples massage
Facial treatments
Full body massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
Waxing services
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Room service
Safe
Separate living room
Sofa
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Great View
Languages Spoken
Japanese
Hotel links
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3,402Reviews125Q+A100Room tips
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Popular mentions
Vanessa W wrote a review Apr 8
2 contributions1 helpful vote
Absolutely beyond disappointed in this property. Paid a lot more money to be in the Hale building-the room was average, nothing special. It did have a nice view. I paid the “bed and breakfast” rate and when I checked in was told there was no breakfast buffet due to Covid but would get a $50 credit towards food every day. Why offer the “bed and breakfast” rate if there is no buffet available? The rate should be removed from the website if it is not available. Total bait and switch. The hotel pool was overcrowded and dirty every day we were there (5 days). We asked to rent a cabana the first day we were there and they were booked for all 5 days. How does a resort on the beach not have a large supply of cabanas? They let people not even staying at the hotel get the very few areas around the pool with umbrellas. Even the pool employees commented on how frustrating it was. We had to fry in the sun all but one afternoon when someone who happened to be under an umbrella left and we raced to grab it. The very last day we were there a lady went around the pool checking to see if people had pool bands the rest of the time non resort guests were able to use the pool and chairs freely. This Marriott is more like a motel and absolutely not worth the money. The food was mediocre at best and way overpriced. The cocktails were expensive and left a lot to be desired. Food from the grocery store down the block was far better and less expensive. For the most part, the waitstaff & housekeeping were nice and tried their best. Absolutely would not recommend this hotel. Truly awful and a complete waste of money. Contemplated checking out after the first night and wish I had.
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Date of stay: March 2021Trip type: Traveled with family
1 Helpful vote
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Response from Sonia Liu, General Manager at Waikoloa Beach Marriott Resort & Spa
Responded 5 days ago
Aloha , thank you for taking the time to detail your recent experience at the Waikoloa Beach Marriott Resort & Spa. It is appreciated when valued guests take the time to let us know where we have met their expectations, as well as areas of improvement. On behalf of the management and staff, I would like to personally apologize for the numerous challenges you experienced during your stay with us. It is our passion to ensure your stay is a perfect one and we fell short of delivering that. I want to assure you that all surveys and comments are reviewed with all departments to see what went wrong and where we can improve. > > Thank you again for your honest assessment and should we get the opportunity to welcome you back to the Waikoloa Beach Marriott Resort & Spa in the future, please let me know, it would be my pleasure to make sure you have a much better experience. Once again, please accept my apology and I hope that you continue to use Marriott as your preferred hotel of choice when you travel. >
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zakolkaFC wrote a review Apr 8
Pleasant Hill, California59 contributions4 helpful votes
It was a great place to spend a family vacation. Loved the swimming pool area, it was beautiful and very well maintained. There were three different swimming pools, three hot tubs, and a slide. There was a nice trail that takes you directly to the beach. The lobby was cozy, comfortable and there were crafts sessions for families. Our room was clean, nice, no wierd smells and had a big bathroom. We were on the first floor with an exit to a green area and a short walk to the swimming pool. There were two shopping centers located nearby. There was a grocery store, Starbucks and a few restaurants under 15 min walk. There were only a few cons that made our stay less relaxing. First of all, the restaurant had very limited food options, except for obvious hamburgers and pizzas. And the quality of the food was terrible for the price we had to pay for it! It was so disappointing that we had to plan ahead of time all our meals outside of the hotel. When we saw food options at the hotel restaurant we tried to book a table at 5-6 restaurants nearby and nothing was available (for four people), so I would highly recommend to make dinner reservations a few days in advance. The other issue was a terrible urine smell outside of our room, at the Lanai area. We called the front desk a few times and even stopped by to ask in person, but nothing changed and we never got any response from them or any solution. The other thing, we felt like our first floor Lanai was a trash can. Looks like there were families who kept throwing their unfinished snacks like oreos, chips, half empty food boxes off their balcony directly to our Lanai and we kept calling the front desk to keep cleaning it. Overall we loved our stay but next time we would ask for a different room location.
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Date of stay: April 2021Trip type: Traveled with family
1 Helpful vote
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Giddyup Traveler wrote a review Apr 5
Austin, Texas38 contributions35 helpful votes
I believe the hotel has conceded a lot of their hospitality and services due to Covid concerns. The location is prime, on a beautiful beach with historic fish ponds and the pool area had some nice features. However, our "pool view" room, which came at an increased rate, was on the first floor with a tree in front of the lanai that overlooked just a corner of two lounge chairs on a lawn leading to the pool. The hotel building is unremarkable with badly worn carpet in the common areas. Our room was long and narrow, sufficiently clean and comfortably appointed, but awkwardly arranged with a deep shelf behind the bed, so you had to reach behind you to access anything on the "bedside" table. We woke early on our first morning to stake out a couple of pool chairs and then headed to breakfast at the poolside restaurant within view, but were intercepted by a staff member who informed us our things would be "confiscated" if we didn't return to our chairs within 30 minutes. (There were still plenty of empty chairs, as well as the majority of which, like our own, were occupied with just towels, etc., so it's unclear why we were singled out for this threat.) Since breakfast (notoriously overpriced and decidedly mediocre) took more than 90 minutes and arrived cold, my husband and I took turns revisiting our lounges and rearranging things). We were reluctant to take a walk, go to the restroom or take a dip in the pool at the same time after that! There is no bell service, housekeeping only on request, reduced pool servers--all concessions we understood and felt were somewhat reasonable. But our 4-day stay was pretty disappointing overall. We enjoyed our time at the beach much more than the resort pool which was crowded with kids (perhaps one of the pools could be designated as adults only?) and did not seem particularly clean or sanitized. Since the Marriott is not currently providing any beach chairs for guests, we could have just as easily come from the public parking area with our own blanket. Likewise, the meals we picked up from the market at Queen's Shops were better than the hotel restaurant offerings. Definitely visit A-Bay for sea and sunsets, but temper your expectations of this resort. Oh! Watchout for those bogus "Resort Activity Fees" (plus tax! HA!) that are salt in the wounds of an already compromised experience. We didn't do yoga or make leis, but we paid heartily for the opportunity in any case. (This is from loyal Marriott customers and a former employee!)
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Date of stay: March 2021Trip type: Traveled as a couple
3 Helpful votes
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Response from Debbie Thompson, Other at Waikoloa Beach Marriott Resort & Spa
Responded 1 week ago
Aloha Giddyup Traveler, and thank you for taking the time to share your experience. On behalf of the Waikoloa Beach Marriott Resort & Ocean Club, please accept our thanks for the positive comments and our apologies for challenges you experienced during your stay with us. Comments from our valued guest such as yourself give us the opportunities to continuously improve, and to provide the service for which Marriott Resorts are so well known. Once again, please accept our apology, thank you for the detailed review and we hope you were able to enjoy the island of Hawaii during your time here.
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4RealMom wrote a review Apr 4
Mason, Ohio337 contributions107 helpful votes
+1
This is by far one of my favorite Marriott Resorts and we’ve stayed at several on other Hawaiian islands, in Florida, Spain and France. Loved the oceanfront two bedroom unit for its clean, contemporary lines. Our balcony comfortably accommodated our family as we took in spectacular sunsets and star speckled skies. The on-site restaurant featured family-friendly meal specials and the staff were super friendly. Can’t say enough kind words about the pool personnel. I recommend renting shade - two options, a cabana that can accomplish 4 loungers or a pool bed that fits three comfortably. Also there’s golf nearby and lots of walking paths across a gated community filled with other resorts and those lucky enough to live here full time. We’re definitely returning.
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Date of stay: April 2021Trip type: Traveled with family
1 Helpful vote
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Jskkkc wrote a review Mar 2021
Boerne, Texas12 contributions
I hate seeing all these negative reviews! My family and I came for a few days before going to the Ko Olina Marriott. I loved this location. This is a laid back resort - which is what we love. We enjoy pool and ocean days. You have to be prepared to relax here and that’s just what we did. I am dying to come back (I’ve been out voted for the Kauai). Yes, there’s some maintenance needed but the staff was wonderful. We loved our meals while watching the sunset. The eel family at the end of the walk way was great. My girls snorkeled, loved the slide and the mongooses. We are a family of 7 including grandparents, we stayed on the hotel side. If you are looking for laid back, that’s here.
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Date of stay: April 2021Trip type: Traveled with family
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PRICE RANGE
$350 - $834 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
waikoloa beach marriott hotel waikoloa, waikoloa beach marriott resort and spa, marriott waikoloa, waikoloa beach marriott resort & spa
LOCATION
United StatesHawaiiIsland of HawaiiKohala CoastWaikoloa
NUMBER OF ROOMS
297
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Frequently Asked Questions about Waikoloa Beach Marriott Resort & Spa
Which popular attractions are close to Waikoloa Beach Marriott Resort & Spa?
Nearby attractions include Anaehoomalu (0.2 miles), Waikoloa Beach Marriott Sunset Luau (0.05 miles), and Kings' Shops (0.2 miles).
What are some of the property amenities at Waikoloa Beach Marriott Resort & Spa?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Waikoloa Beach Marriott Resort & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Waikoloa Beach Marriott Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Waikoloa Beach Marriott Resort & Spa?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Waikoloa Beach Marriott Resort & Spa?
Conveniently located restaurants include Lava Lava Beach Club, Sunset Luau at the Waikoloa Beach Marriott, and Roy's Waikoloa Bar & Grill.
Are there opportunities to exercise at Waikoloa Beach Marriott Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Waikoloa Beach Marriott Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Waikoloa Beach Marriott Resort & Spa?
Many travelers enjoy visiting Puako Petroglyph Archaeological Preserve (3.2 miles) and The Puako Petroglyphs (3.3 miles).
Does Waikoloa Beach Marriott Resort & Spa have any great views?
Yes, guests often enjoy the ocean view available here.
Is Waikoloa Beach Marriott Resort & Spa accessible?
Yes, it offers facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.