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Castle Hilo Hawaiian Hotel

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Traveler (998)
Room & Suite (382)
Pool & Beach (45)
Overview
  • Excellent18%
  • Very good43%
  • Average30%
  • Poor7%
  • Terrible2%
Travelers talk about
“coconut island”(264 reviews)
“seafood buffet”(28 reviews)
“ocean view”(128 reviews)
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
3 Star Hotel
All hotel details
Additional information
Offers from Castle Hilo Hawaiian Hotel
Hotel packages
Offers from Castle Hilo Hawaiian Hotel
Hotel packages
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Rooms
Jul 29Jul 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,022)
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1,750 results
Traveler rating
341
695
526
133
55
Traveler type
Time of year
LanguageEnglish
More languages
341
695
526
133
55
Show reviews that mention
All reviewscoconut islandseafood buffetocean viewqueen's courtbanyan treesmauna keabanyan drivethe big islandliliuokalani gardensbit datedjapanese gardenbeautiful parknational parkclose to the airporthotel restaurantken's pancake housean older hotel
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1 - 5 of 1,750 reviews
Reviewed 4 days ago via mobile

Has great potential. Unfortunately the hotel is very old and musty, more like a hostel than a hotel. The structure is there, needs new paint, cleaned carpets and new decor to give it a more bright and inviting feel. We went to dine daily at...More

Thank ElleTee
Response from Concerned_HI_Manager, General Manager at Castle Hilo Hawaiian HotelResponded yesterday

Dear Value Guest: Aloha! I do apologize for failing to meet your expectations. We continually try to improve our product and are currently working on refreshing our lobby and common area restrooms. I am curious to know which restaurant down the road you believe is...More

Reviewed 5 days ago

Every time I visit Hilo Hawaiian Hotel I always use the Fitness Center. It has all the equipment that you need for a good workout. The only thing is the television. All fitness centers I've been to all have working TV's. The TV in the...More

Thank Neil K
Reviewed 6 days ago

We only stayed here for one night, and whew, so thankful! The staff were very courteous and accommodating, and the location and lobby were great, but our hotel room was unsettling. The low ceilings, pilled and stained upholstery, and outdated interiors made us want to...More

Thank Janelle T
Reviewed 1 week ago via mobile

Perfect place to stay. Right in front of the hotel is coconut island, where we could see a lot of green sea turtles. Children could swim in the clear sea, jump from a tower or swim in the pool. The room was spacious and very...More

Thank Barbara D
Reviewed 2 weeks ago via mobile

Our family suite was very comfortable. The living space was well furnished, a large dining table included. The decor is a bit dated, but functional and clean. We had a kitchenette complete with coffee maker, microwave/convection, hot plates, mini fridge, cutlery, plates/bowls/mugs, tea towel and...More

Thank Coffee_Cloud_Journey
View more reviews
About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Bar/Lounge
Beachfront
Hotel Amenities
Free Parking
Wheelchair access
Meeting Rooms
Business Center with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
$177 - $293 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$177 - $293 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (998)
Room & Suite (382)
Pool & Beach (45)
Dining (32)
Family and Play Areas (16)
Business Center & Event Rooms (2)
Questions & Answers
Ask a question
12trip1287
April 6, 2018|
AnswerShow all 5 answers
Response from Suzy7837 | Reviewed this property |
A very short cab ride, 5 minutes, to the hotel from airport!
1
Vote
occams-razor
January 14, 2018|
AnswerShow all 3 answers
Response from Phyllisblower | Reviewed this property |
No, the beach is green lawn that spreads down to lava rock shoreline on the bay. However, there is a state park just a 5 minute walk away with beach area and swimming around it.
1
Vote
Ben_et_Cha
December 4, 2017|
AnswerShow all 5 answers
Response from 406karoly | Reviewed this property |
I propose you ask the hotel to install one in your room.
0
Votes
Room Tips
"book a bay view room"
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"The higher the level, the better."
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"we love the garden view"
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"Choose the higher floors and bayside with a balcony for a great view."
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