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Castle Hilo Hawaiian Hotel

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Castle Hilo Hawaiian Hotel
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1,517 Reviews from our TripAdvisor Community

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Showing 1,328: English reviews
Ocean View, Hawaii
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We had a 6th floor room with a spectacular view of Mauna Kea and Hilo Bay. Coconut island view from the lanai kept us amazed at all the people climbing the pillars and jumping into the ocean. Eventually we got brave enough to walk over there and make the climb and jump. I am 63 years old and it was... More 

Helpful?
Thank Cmrenos
Yasawa Islands, Fiji
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

Having read reviews of all the hotels in Hilo I didn't have high expectations. We had a 'recently renovated Junior Suite' which was quite adequate and spacious. However, my booking clearly stated that it was for two adults and one ten year old and the suite only had a king sized bed and when we checked the sofa it was... More 

Helpful?
Thank carolineabbott
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Had a one bedroom unit with a small kitchenette in living area. It was perfect since on vacation I don't care to be a cook however the kitchen served its purpose for simple convenience of off hours snack meals for growing tween. Great location after a long and late flight in. Literally 10 minutes from airport. The pool was in... More 

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Thank get2c
San Diego, California
Level Contributor
107 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

If you're looking for a Kona side style of resort hotel, the Hilo Hawaiian is not it. You'd see it as shabby and lacking amenities. You probably wouldn't like the restaurant(s) and say the pool is super small. But I kind of like the Hilo Hawaiian for the same reason: it is a kind of testament to the HI of... More 

Helpful?
Thank KayClifton
Spring/Houston, TX
Level Contributor
141 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Hotel is nice with open air lobby. Rooms are nice but do not request a roll-away bed, they are horrible...basically you are sleeping on springs!! Restaurant on site and within walking distance to Hilo Bay Café and Ken's House of Pancakes. If you get a bay view room, you can watch the cruise ships arrive in the mornings. If the... More 

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Thank knr
Princeton, New Jersey
Level Contributor
49 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

After much research we decided on this property in Hilo. The good - Big, decent renovated suite on upper floors, beautiful view of Coconut island. Bad - No room service, though multiple restaurants; Understaffed - Never saw a valet, baggage service etc. Front office was indifferent. Be ready for some <frog> croaking noise at night.

Helpful?
Thank Paresh B
Level Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This hotel has been recently renovated. The rooms are spacious. The view of the bay is beautiful. It's close to the airport and surrounded by beautiful trees and parkland. I'd definitely rebook if I was in Hilo. On the downside we were surprised to find that there was no safe in our room.

Helpful?
Thank Worthwild
Kihei, Hawaii
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

The reception staff was kind. The view is beautiful. The room is just ok. No replacement of shampoo and conditioner or soap or lotion for a five night stay! Paper cups and one reg coffee and when we asked for more (I like mine strong) the desk said its $2.50! No microwave but did have a small fridge and no... More 

Helpful?
Thank Vickie M
Bath, Pennsylvania
Level Contributor
25 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We stayed one night on the Big Island before moving on. The hotel was easy to find and close to airport. The reception area was nice open air and check in was easy. We were to have 2 newly renovated rooms. They were not. The air conditioning did not work well and their were gaps in the venting near windows.... More 

Helpful?
Thank Heather S
Kailua, Hawaii
Level Contributor
95 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Hilo Hawaiian Hotel so that we could view the Kilauea lava flowing into the ocean. While not a fancy hotel by any means, the front desk staff are super friendly and accommodating. We arrived at 10am and were able to check in early to our ocean view rooms. Room interiors have been renovated recently and are... More 

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1 Thank sashak808
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Business Center with Internet Access
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Hilo Hawaiian Hotel, Hilo's best full-service hotel, offers outstanding views of the ocean or quaint Hilo Town framed by the backdrop of Mauna Kea. Located on Hilo Bay, and approximately two miles from Hilo Airport, Hilo Hawaiian Hotel is the perfect headquarters for exploring the Hawaii Volcanoes National Park. Enjoy incredible views of Mauna Kea, Hilo Town, and beautiful and historic Coconut Island. ... more   less 

Additional Information about Castle Hilo Hawaiian Hotel

Address: 71 Banyan Drive, Hilo, Island of Hawaii, HI 96720-4693
Location: United States > Hawaii > Island of Hawaii > Hilo
Price Range: $142 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Castle Hilo Hawaiian Hotel 3.5*
Number of rooms: 286
Reservation Options:
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Also Known As:
Hilo Hawaiian Hotel
Castle Hilo Hawaiian Hotel Hawaii
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