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Castle Hilo Hawaiian Hotel

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Castle Hilo Hawaiian Hotel
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1,550 Reviews from our TripAdvisor Community

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Showing 1,360: English reviews
Chicago
Level Contributor
55 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed yesterday NEW

If you're staying in Hilo, chances are you are not looking for a high-end luxury resort. you're there because of it's proximity to the volcano, UH Hilo or something. Probably the best location in Hilo. The rooms were nice, wifi free and service friendly. When it comes down to it, that's probably as much as you need on vacation. Their... More 

Helpful?
Thank hawkeye1991
Washington DC, District of Columbia
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Was looking for an affordable and centrally located place to stay to access HCC and UH Hilo. Accommodations were fine, front desk was great (shout out to Kinohi!), buffet was tasty (or "ono" as the Hawaiians say), albeit a bit pricey. Parking was tight, but it wasn't impossible to find a spot in their lot. My view was of the... More 

Helpful?
Thank Sayohatchi
Adelaide, Australia
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Great position on the shore of Hilo Bay. 5-10 minutes drive from the airport. Typical US hotel room. Dinner and breakfast were buffets. I went to Kilauea after sunset - the main crater is spectacular at night.

Helpful?
Thank Geoffrey5063
NY
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW via mobile

Cons: maids didn't clean the room or left tea bags. Appeared all they did was make the bed up and gave us new towels. Asked for tea bags for the next day, didn't get it. Didn't get daily shampoo (would get one conditioner one day then next would get a shampoo). Bathroom was never cleaned while there so all the... More 

Helpful?
1 Thank myvacation_2009
Wailuku, Hawaii
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

I visit the Big Island at least once a year. The Hilo Hawaiian is still the best hotel to stay in Hilo. Some of the other hotels in the area have recently changed name brand, but are basically the same. The recent upgrades at the Hilo Hawaiian are simple and comfortable. The staff are welcoming and like most people on... More 

Helpful?
Thank FrankOku
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Nice, clean hotel. Service was great! We ended up adding a second room at the last minute and the front desk got us adjacent rooms. Food at the restaurant was ok, but our waitress was excellent. Location was very convenient. Will book again.

Helpful?
1 Thank Lon K
Saratoga Springs, New York
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

Very out dated hotel. Needs a lot. Of work!!! Hallway smells! The only reason it gets a 3 is b/c it's only one of the only hotels in the city. The music in the bar was very loud. Seafood buffet attracted very interesting people. No other food items available durning that time.

Helpful?
Thank Darcie S
Hilo, Hawaii
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is being upgraded, and is nearly done. It is really quite nice. My room was freshly painted, very clean, had a nice view of Hilo Bay and Coconut Island, and was pretty quiet for an older building. The people running the hotel are beyond nice, and I would stay again anytime. A good choice for visiting Hilo and... More 

Helpful?
2 Thank phoebebusiness9
Melbourne, Australia
Level Contributor
87 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The bed was comfortable, even though the room was a bit dated. One thing is that you can hear all the noise in the hallway as people are walking and talking by your room. The breakfast in the restaurant is excellent with a choice of the buffet breakfast or a la carte menu. We ordered eggs most mornings, rather than... More 

Helpful?
Thank misterchester12
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We needed a place to stay for the evening that was relatively inexpensive. After what seemed like an endless search, we settled on this hotel. The neighborhood is not optimal, but the hotel was clean and the staff was friendly. We had a beautiful view of the ocean and slept well. We were pleasantly surprised.

Helpful?
Thank Texjann O
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Business Center with Internet Access
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Hilo Hawaiian Hotel, Hilo's best full-service hotel, offers outstanding views of the ocean or quaint Hilo Town framed by the backdrop of Mauna Kea. Located on Hilo Bay, and approximately two miles from Hilo Airport, Hilo Hawaiian Hotel is the perfect headquarters for exploring the Hawaii Volcanoes National Park. Enjoy incredible views of Mauna Kea, Hilo Town, and beautiful and historic Coconut Island. ... more   less 

Additional Information about Castle Hilo Hawaiian Hotel

Address: 71 Banyan Drive, Hilo, Island of Hawaii, HI 96720-4693
Location: United States > Hawaii > Island of Hawaii > Hilo
Price Range: $141 - $201 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Castle Hilo Hawaiian Hotel 3.5*
Number of rooms: 286
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Also Known As:
Hilo Hawaiian Hotel
Castle Hilo Hawaiian Hotel Hawaii
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