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Castle Hilo Hawaiian Hotel

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1 room 2 adults 0 children
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1,709 Reviews from our TripAdvisor Community

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New York City, New York
Reviewed 2 days ago NEW

Love the location, right by the water with a beautiful view, airport and shopping mall are within ten minutes car ride. Hotel staff are very helpful and professional, very good value for the cost. The Wi'oli Lounge and iCafe restaurant at the hotel is a very restaurant to dine in.

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Helpful?
Thank youngcats
Clarkston, Michigan
Reviewed 2 days ago NEW

Stayed here for two nights and was very satisfied. For the price, can't beat it either. Had the ocean front room which was roomy and clean. Beds were comfortable as well. Did not hear any airport or other noise, so sound proofing was good. Plenty of parking. Ate breakfast here one morning and was good (not the buffet), though service...

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Thank WolverineJoe1981
Reviewed 4 days ago NEW

This has got to be the best place to stay in Hilo! The front desk agent who checked us in was very friendly. I didn’t catch her name but she had a beautiful floral hair piece. She was very informative and truly exemplifies the meaning of the ALOHA spirit that is much talked about in Hawaii. The check-in process and...

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Helpful?
Thank michellejos23
Linden, Wisconsin
Reviewed 1 week ago

Whenever I visit Hilo, my family, this hotel is my plan to go. The rooms are clean and beds are comfortable. Staff is extremely pleasant and helpful. Love that they have a bar and restaurant within the hotel.

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Helpful?
Thank wahinegirl58
Great Falls, Montana
Reviewed 2 weeks ago

We stayed when visiting our son. The staff was very friendly and we had a nice clean room with awesome view from the balcony. We didn't try the restaurant but the bar was nice and had a band. Good location

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Helpful?
Thank njnerdan
Oahu, Hawaii, USA
Reviewed 2 weeks ago

Whenever I am in the Hilo area, I stay at the Hilo Hawaiian Hotel. It's conveniently located minutes from downtown Hilo, right on Hilo Bay. And the view of Hilo Bay is amazing! Staff is local and incredibly friendly. The bar downstairs is a local hangout in the evening. When we were there, they had a local band playing ......

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1Thank JusMeLisa
Reviewed 3 weeks ago via mobile

No room service and overpriced poor quality food in the restaurants with limited hours. Rooms are adequate and housekeepers very helpful. I would not stay here again. There are other hotels very close by.

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Helpful?
Thank Penny O
CRHHNL, General Manager at Castle Hilo Hawaiian Hotel, responded to this review

Dear Valued Guest: Aloha! I do apologize for your unfortunate experience during your recent stay at the Hilo Hawaiian Hotel. I will speak to the Executive Chef on your concerns and will work on improving the quality of our food. Thank you for letting us know. Sincerely, General Manager

Aiea, Hawaii
Reviewed 3 weeks ago via mobile

We checked into room 303 in the evening and you will not have a peaceful stay here because this hotel has the loudest, most disturbing ac unit/exhaust fan noises coming from the surrounds, it is constant throughout your whole stay. Don't bother checking into this hotel past 7pm because the front desk will greet you with a look as if...

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Helpful?
Thank Halycen
Eureka, California
Reviewed 3 weeks ago

I was pleasantly surprised when I opened the door to our first floor, handicapped-accessible room. It was spacious enough with the basic amenities. The sliding-glass door opened to a balcony with a breath-taking view of Hilo Bay. I watched fishermen cast their poles from the shore and many different shore birds cast their beaks into the mud. First thing in...

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Helpful?
Thank GLN3
Waikoloa, Hawaii
Reviewed March 20, 2017 via mobile

The hotel is, as others have stated, a bit dated. But it is clean, and well maintained. The views of Hilo Bay are wonderful. Rooms are decent. And the beds are comfortable. Staff are very friendly and helpful. And the location on Banyan Drive is wonderful. Close to all local attractions. A decent choice.

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Helpful?
Thank Muadib84
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Hilo Hawaiian Hotel, Hilo's best full-service hotel, offers outstanding views of the ocean or quaint Hilo Town framed by the backdrop of Mauna Kea. Located on Hilo Bay, and approximately two miles from Hilo Airport, Hilo Hawaiian Hotel is the perfect headquarters for exploring the Hawaii Volcanoes National Park. Enjoy incredible views of Mauna Kea, Hilo Town, and beautiful and historic Coconut Island. ... more   less 

Additional Information about Castle Hilo Hawaiian Hotel

Address: 71 Banyan Drive, Hilo, Island of Hawaii, HI 96720-4693
Location: United States > Hawaii > Island of Hawaii > Hilo
Price Range: $132 - $200 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Castle Hilo Hawaiian Hotel 3.5*
Number of rooms: 286
Reservation Options:
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Also Known As:
Hilo Hawaiian Hotel
Castle Hilo Hawaiian Hotel Hawaii
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Questions & Answers

Here's what travelers have asked, with answers from Castle Hilo Hawaiian Hotel staff and other travelers.
26 questions
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Beaver Creek, Canada
5 months ago
washington state
Phoenix, Arizona
over a year ago

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Questions? Get answers from Castle Hilo Hawaiian Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Nice, clean and comfortable rooms on the banyan side although I prefer ocean view.”
wahinegirl58, 1 week ago | Read review
“Ocean View rooms are totally worth it!”
JusMeLisa, 2 weeks ago | Read review
“Ask for a room with a bay view.”
GLN3, 3 weeks ago | Read review
“Ask for a room with a bay view for the best view is you are wanting to see the best views”
johngA8896FZ, Mar 16, 2017 | Read review
“great views from 8th floor”
LuckyGirl03, Mar 15, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question