We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Castle Hilo Hawaiian Hotel

Save
Share
71 Banyan Drive, Hilo, Island of Hawaii, HI 96720-4693
Official Hotel
Hotels.com
Snaptravel
Expedia.com
eDreams
Travelocity
View all 16 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (1188)
Room & Suite (220)
Pool & Beach (50)

About

#4 of 7 hotels in Hilo
Location
Cleanliness
Service
Value
Hilo Hawaiian Hotel, Hilo's best full-service hotel, offers outstanding views of the ocean or quaint Hilo Town framed by the backdrop of Mauna Kea. Located on Hilo Bay, and approximately two miles from Hilo Airport, Hilo Hawaiian Hotel is the perfect headquarters for exploring the Hawaii Volcanoes National Park. Enjoy incredible views of Mauna Kea, Hilo Town, and beautiful and historic Coconut Island.
Read more
Full view
Property amenities
Free parking
Wifi
Pool
Bar / lounge
Beach
Fishing
Business Center with Internet Access
Conference facilities
Parking
Paid wifi
Pool with view
Outdoor pool
Coffee shop
Restaurant
Breakfast buffet
Vending machine
Banquet room
Meeting rooms
Fax / photocopying
Salon
24-hour security
Concierge
Convenience store
Gift shop
Non-smoking hotel
Shops
Sun terrace
ATM on site
24-hour check-in
24-hour front desk
Laundry service
Self-serve laundry
Show more
Room features
Air conditioning
Housekeeping
Private balcony
Safe
Coffee / tea maker
Refrigerator
Flatscreen TV
Bath / shower
Telephone
Iron
Hair dryer
Show more
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English
2,272Reviews37Q+A100Room tips
Traveler rating
  • 474
  • 909
  • 668
  • 159
  • 62
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Neil K wrote a review Jul 2020
Kailua-Kona, Hawaii9 contributions
We always enjoy ourselves at the Hilo Hawaiian Hotel. Because of the coronavirus we were not able to dine at the Seafood Buffet. And with Hurricane Douglas on the way we had to leave for home earlier then we wanted to. All in all we had a nice time.
Read more
Date of stay: July 2020
Location
Service
Sleep Quality
Helpful
Share
Joseph R wrote a review Jul 2020
3 contributions
1000% Customer Satisfaction Friendly & indiscriminately welcoming experience for first time. Tiny beautiful island fronting the bay view attributes to the satisfaction and front desk service present extreme Aloha especially with the promotion to extend check was above and beyond everything for the stay. We had been to Sea Side and other hotels that provide fine service with satisfaction but we picked HH to be the finest among all. Thank you kindly and we are looking forward to come back again one. Aloha Joseph Renton 808 364 9985 Room 438 & 440
Read more
Date of stay: July 2020Trip type: Traveled with family
Helpful
Share
J.L wrote a review Jul 2020
Hauula, Hawaii4 contributions
Easy to book, friendly staff. Clean room, gave a good rate with an ocean view room. The pool was open, sad not open for option of night swim but atleast it was open during this covid crisis for a swim during the day that's what my kids cared about. Would recommend to others.
Read more
Date of stay: July 2020Trip type: Traveled with family
Helpful
Share
tedr wrote a review Jun 2020
Melaka State, Malaysia48 contributions10 helpful votes
I stayed here for 2 nights on a quick trip from honolulu. I was very happy with the outstanding customer service that I recived from the front desk staff. Betty and Miltion make an outstanding team in truly representing the meaning of both customer service and the aloha spirit. Thank you for a great stay and I will return due to this staff.
Read more
Date of stay: June 2020Trip type: Traveled as a couple
Helpful
Share
Mark wrote a review Jun 2020
1 contribution
Our Ohana (family) just returned from our Hilo Hawaiian "stay-cation" experience. This was likely our 4th stay within the last year as we enjoy exploring the magic that is the Island of Hawaii and the pandemic has driven us to stay and support local businesses. Unfortunately, it may be our last. We booked our reservations at the Kamaaina rate which was to include a free upgraded room if available. At the desk we asked and the reflexive response was that of surprise, uncertainty, and negativity. When we asserted ourselves it was only then that we were upgraded as if a favor was granted to us. The room was clean, large and accommodating but needed renovations (similar to all of the Hilo Hotels) as it was upgraded to the Ocean View one bedroom suite as I had booked and purchased the Banyan Suite. Unfortunately the reason for disappointment outside of the check in experience included the following: 1. All restaurant/bar service closed. 2. Gym closed. 3. Pool closed. 4. The room adjacent to us (448?) had a large loud hotel party that did not settle down until 430 am. With a background of insuring consumer satisfaction (patients in the medical industry) I suggest the following: Please be transparent. If accommodations are being restricted or closed due to the current crises, say so clearly rather than waiving the resort fee as part of the special rate. This would include the closed food/beverage services and pool. We made no effort to notify the on duty manager of the disrespectful neighbors and we realize that this type of behavior "happens." That said, we hope that the comments although critical are productive so that future return Kamaaina guests are treated fairly and with open arms. Mark.
Read more
Date of stay: June 2020
Location
Cleanliness
Service
Helpful
Share
Previous
PRICE RANGE
$140 - $254 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
castle hilo hawaiian hotel, hilo hawaiian hotel
LOCATION
United StatesHawaiiIsland of HawaiiHilo
NUMBER OF ROOMS
286
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Castle Hilo Hawaiian Hotel
Which popular attractions are close to Castle Hilo Hawaiian Hotel?
Nearby attractions include Liliuokalani Gardens (0.2 miles), Coconut Island (0.2 miles), and Reeds Bay Beach Park (0.3 miles).
What are some of the property amenities at Castle Hilo Hawaiian Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Castle Hilo Hawaiian Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Castle Hilo Hawaiian Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Castle Hilo Hawaiian Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Castle Hilo Hawaiian Hotel?
Conveniently located restaurants include Queen's Court Restaurant, Hula Hulas, and Wai'oli Lounge & iCafé.
Are there opportunities to exercise at Castle Hilo Hawaiian Hotel?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Castle Hilo Hawaiian Hotel?
Yes, laundry service and self serve laundry are offered to guests.
Does Castle Hilo Hawaiian Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Castle Hilo Hawaiian Hotel have any great views?
Yes, guests often enjoy the harbor view available here.
Is Castle Hilo Hawaiian Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.