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    Grand Naniloa Hotel Hilo - a DoubleTree by Hilton

    93 Banyan Dr, Hilo, Island of Hawaii, HI 96720-4632
    Hotel website
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    Best prices for your stay
    9/3/2017 9/4/2017
    $206
    Traveler (237)
    Room & Suite (81)
    Pool & Beach (18)
    Overview
    • Excellent28%
    • Very good36%
    • Average19%
    • Poor10%
    • Terrible7%
    Travelers talk about
    Free Internet
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Suites
    Concierge
    Wheelchair access
    Conference Facilities
    Laundry Service
    Housekeeping
    Self-Serve Laundry
    3.5 Star Hotel
    All hotel details
    Offers from Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
    Special Offer: Hilton Labor Day Sale!
    Hotel deals
    Deals (1)
    Sep 3Sep 4
    |
    1 room, 2 adults, 0 children
    • B Rate - Standard - Double
      $206
      View Deal
    • B Rate - Standard - Double
      $206
      View Deal
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    Showing room deals 1 - of 1
    Castle Hilo Hawaiian Hotel
    1,796 reviews
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    1,043 reviews
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    Write a Review
    Reviews (492)
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    There are newer reviews for Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
    See the most recent reviews

    301 - 305 of 458 reviews

    Reviewed March 4, 2017 via mobile

    This hotel was only available one of the two nights we stayed in Hilo. The hotel was fantastic! It was apparent that a recent Remodel had been completed. The front entrance was open, welcoming and offered great views of the water. The rooms were clean...More

    Thank kevincY8579VQ
    Response from GrandNaniloaHotel, General Manager at Grand Naniloa Hotel Hilo - a DoubleTree by HiltonResponded March 11, 2017

    Mahalo for your recent review. We appreciate your feedback and we're happy that you enjoy your stay with us. We welcome you on your next trip to Hilo. Mahalo nui loa!

    Reviewed March 4, 2017

    Our family researched Airbb, VRBO and hotels on the Big Island. We selected the Grand Naniloa Hotel from the reviews on trip advisor not knowing that it was now part of the Hilton Chain. We took the risk of construction inconvenience and noise for the...More

    Review collected in partnership with DoubleTree by Hilton
    Thank arundel46
    Response from GrandNaniloaHotel, General Manager at Grand Naniloa Hotel Hilo - a DoubleTree by HiltonResponded March 11, 2017

    Mahalo for your recent review of our hotel. We are so happy that you enjoyed your time here in Hilo and we look forward to seeing you again real soon. Thank you!

    Reviewed March 3, 2017 via mobile

    We arrived early and was told that our room would be ready in 5 minutes. After waiting we were told that it would be at least an hour as the room needed to be inspected. We were greater as HH members but not offered the...More

    1  Thank monster365
    Response from GrandNaniloaHotel, General Manager at Grand Naniloa Hotel Hilo - a DoubleTree by HiltonResponded March 11, 2017

    Aloha, Thank you for your recent feedback. We are currently working on the issues that you had and we thank you for letting us know. Please try us again in the near future. Mahalo

    Reviewed March 1, 2017

    The view from our room is gorgeous. We are on the eighth floor in a corner room with two walls of glass looking out onto the bay with a wraparound balcony, looking down on tidal pools below. So, why in the world would I give...More

    2  Thank anthropomom
    Response from GrandNaniloaHotel, General Manager at Grand Naniloa Hotel Hilo - a DoubleTree by HiltonResponded March 2, 2017

    Aloha, Thank you for your recent review. We appreciate your feedback and apologize for the issues that you've experienced, we can assure you that your issues we're isolated. Please try us again in the near future. Mahalo

    Reviewed March 1, 2017

    Good news: the staff is excellent, extremely friendly and very helpful. Bad news: The staff is totally overburden. Example: Although check-in starts at 3PM we had to wait until 5PM to get our room ready. Reason: They were completely understaffed. This could also be seen...More

    Thank PavelHa
    Response from GrandNaniloaHotel, General Manager at Grand Naniloa Hotel Hilo - a DoubleTree by HiltonResponded March 2, 2017

    Aloha, Thank you for your recent review. We appreciate your feedback. To improve the quality of the Grand Naniloa, we are currently fixing this issues that you've experienced. Please try us again. Mahalo

    Castle Hilo Hawaiian Hotel
    1,796 reviews
    #4 of 7 hotels in Hilo
     
    Hilo Seaside Hotel
    1,043 reviews
    #3 of 7 hotels in Hilo
     
    Dolphin Bay
    670 reviews
    #2 of 7 hotels in Hilo
     
    Mauna Lani Bay Hotel & Bungalows
    1,979 reviews
    #3 of 4 hotels in Puako
     
    About
    Amenities
    • Top amenities
    • Free Parking
    • Pool
    • Free Internet
    • Hotel Amenities
    • Free Parking
    • Laundry Service
    • Conference Facilities
    • Meeting Rooms
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Pool
    Details
    • Price range
    • $120 - $230 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Non-Smoking Rooms ,
    • Accessible rooms ,
    • Suites ,
    • Family Rooms
    • Number of rooms
    • 142
    • Reservation Options
    • TripAdvisor is proud to partner with Hilton Hotels Direct, Expedia, Hotwire, Booking.com, Travelocity, Priceline, Hotels.com, Orbitz, Cancelon, TripOnline SA, HotelsforEveryone, Cheap Tickets, Agoda, HotelQuickly, getaroom.com and HotelsClick so you can book your Grand Naniloa Hotel Hilo - a DoubleTree by Hilton reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Hawaii >
    • Island of Hawaii >
    • Hilo
    • Also Known As
    • Naniloa Volcanoes Hotel Hilo ,
    • Hawaii Naniloa Hotel Hilo ,
    • Naniloa Volcanoes Hilo ,
    • Hi Naniloa Hotel Hilo ,
    • Grand Naniloa Hotel Hilo - a DoubleTree By Hilton Hawaii
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    Traveler (237)
    Room & Suite (81)
    Pool & Beach (18)
    Dining (3)
    Hotel & Grounds (173)
    Bathroom (17)
    Family and Play Areas (2)
    Business Center & Event Rooms (1)
    Nearby
    Sponsored by:
    Mauna Lani Bay Hotel & Bungalows
    1,979 reviews
    54.29 miles away
     
    Castle Hilo Hawaiian Hotel
    1,796 reviews
    .15 miles away
     
    Hilo Seaside Hotel
    1,043 reviews
    .42 miles away
     
    Dolphin Bay
    670 reviews
    1.64 miles away
     
    Nearby Restaurants
    Suisan
    246 reviews
    .49 miles away
    Hilo Bay Cafe
    1,161 reviews
    .46 miles away
    Ken's House of Pancakes
    2,067 reviews
    .50 miles away
    Ponds
    655 reviews
    .44 miles away
    Nearby Attractions
    Liliuokalani Gardens
    857 reviews
    .27 miles away
    Coconut Island
    483 reviews
    .24 miles away
    Reeds Bay Beach Park
    37 reviews
    .37 miles away
    Banyan Gallery
    17 reviews
    .19 miles away
    Ask a question
    Questions & Answers
    Bob820
    August 6, 2017|
    AnswerShow all 3 answers
    Response from trvltee | Reviewed this property |
    I agree with the others. Call the hotel directly. My room was an ocean view and it was awesome. Good luck.
    0
    Votes
    pkillaby
    July 19, 2017|
    AnswerShow all 6 answers
    Response from JudyMagin | Reviewed this property |
    I don't know, sorry.
    0
    Votes
    Eliza T
    July 13, 2017|
    Answer
    Response from Naleilehua1069 | Reviewed this property |
    I'm not a sports bar fan, so I don't have much to suggest. The Grand Naniloa has a bar with a TV, but the bar is very popular with local residents, so finding a spot to watch might be a challenge. Have you checked with... More
    0
    Votes
    Room Tips
    "one with balcony"
    Read review
    "Even Number Rooms is the Tower overlooking the Porte Cochere..."
    Read review
    "Request a remodeled ocean-view room with no connecting door and no construction noise."
    Read review
    "Check room before unpacking"
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