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    Grand Naniloa Hotel Hilo - a DoubleTree by Hilton

    1.6 miles from Hilo center
    • Free Wifi
    • Free Parking
    • Pool
    Save
    Apr 2 Apr 3
    1 room, 2 adults, 0 children
    SAVE $153 $291*$139*
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    93 Banyan Dr, Hilo, Island of Hawaii, HI 96720-4632
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    Rooms
    04/02/2017 04/03/2017
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    04/02/2017 04/03/2017
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    Traveler rating
    Traveler type
    Time of year
    Language
    All reviews warm cookies hula dancers miso soup an excellent hotel fine tuning dining room staff beautiful views of the bay hawaiian entertainment hilo bay soaking tub few issues grand opening check in was easy breakfast and dinner hotel was recently renovated entire room junior suite rooms are great shower head hotel stay
    Reviewed 1 week ago via mobile

    Since this is really the only place to stay in Hilo, hoping this info helps. Prepare for long check-in process; the online check-in was useless. Over 50 minutes spent, they gave us cookies as an apology. Every day the same debacle for guests 3-7 pm,...More

    Helpful?1
    Response from GrandNaniloaHotel, General Manager at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton

    Mahalo for your recent review of our property. We appreciate your honest feedback and we hope you will give us another try. Mahalo

    Reviewed 1 week ago

    My stay in Hilo was great!! I was greeted by the most friendly front desk personnel, Marieta, Brenda and Sachi who graciously checked me in and provided information relating to the property. They were very helpful and made sure all my request was met. I...More

    Helpful?0
    Response from GrandNaniloaHotel, General Manager at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton

    Aloha, We're so happy that you enjoyed your stay at the Grand Naniloa Hotel. Our staff will appreciate your warm compliments and will look forward to welcoming you back to Hilo, real soon. A hui hou!

    Reviewed 1 week ago

    We stayed there five nights and were very pleased with our stay. On the positive side the room was clear, no off-putting smells were noticed. We had a room facing the bay on the sixth floor which gave us a great view. The small lanai...More

    Helpful?0
    Response from GrandNaniloaHotel, General Manager at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton

    We're so glad you enjoyed your time in Hilo. We'll look forward to seeing you again in the near future. Mahalo

    Reviewed 1 week ago via mobile

    Clean, friendly staffs, understand needs. Provided guest room for us in the evening on the day of check out to get shower, relax before airport. Kapohokine adventures tours office in the hotel and we did great tour to waipio valley with them.

    Helpful?0
    Response from GrandNaniloaHotel, General Manager at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton

    Thank you for your recent review of the Grand Naniloa Hotel. We are happy that you enjoyed your stay at our hotel. We'll look forward to seeing you real soon. Mahalo

    Reviewed 1 week ago

    Was in town for one night on a business trip and found the hotel was better than expected. Pluses – Like other Doubletrees received chocolate chip cookies when I checked in , and Rochelle was exceptionally friendly and helpful. The room was very comfortable and...More

    Helpful?0
    Response from GrandNaniloaHotel, General Manager at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton

    Aloha, Thank you for your recent feedback. Our employees are grateful for your compliment and are discussing the issues regarding parking. Thank you again and we look forward to seeing you again in the near future. Mahalo

    About
    Amenities
    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Pool
    • Hotel Amenities
    • Free Parking
    • Conference Facilities
    • Meeting Rooms
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Pool
    • Golf course
    Photos
    Room/Suite (19)
    Hotel & Grounds (18)
    Bathroom (8)
    View from Room (8)
    Nearby
    Nearby Restaurants
    Suisan
    190 reviews
    .51 miles away
    Hilo Bay Cafe
    1,056 reviews
    .48 miles away
    Ken's House of Pancakes
    1,894 reviews
    .51 miles away
    Sombat's Fresh Thai Cuisine
    296 reviews
    .55 miles away
    Nearby Attractions
    Liliuokalani Park and Gardens
    602 reviews
    .30 miles away
    Coconut Island
    434 reviews
    .26 miles away
    Queen Liliuokalani Gardens
    168 reviews
    .34 miles away
    Reeds Bay Beach Park
    31 reviews
    .37 miles away
    Questions & AnswersAsk a question
    Marianne J
    Does the hotel have an airport shuttle? Thanks!
    February 28, 2017|
    Answer Show all 4 answers
    Response from Robert S | Reviewed this property |
    Unfortunately no
    0
    Votes
    down2earth77
    Why do you "Grand Naniloa Hotel Property representative" pick and choose what questions to answer? Aren't all questions asked regarding your hotel important? It doesn't matter now, I think YELP better depicts my outlook of Grand Naniloa Hotel.
    February 22, 2017|
    Answer Show all 5 answers
    Response from JimmyMc | Reviewed this property |
    I would agree with down2earth. This hotel solicits TripAdvisor feedback but seems to ignore most of it.
    2
    Votes
    Annabananna K
    Can't find an email address, just wondering if there is a charge for cribs?
    February 17, 2017|
    Answer Show all 3 answers
    Response from GrandNaniloaHotel | Property representative |
    Aloha, Currently there are no charges for cribs or pack and plays. Please feel free to contact the hotel if you have any further inquires.
    1
    Vote
    Room Tips
    "Book directly with the hotel or other consolidator, not through Hilton as their prices are higher."
    overthehill79, 4 days agoRead review
    "Get a room in the Mauna Koa Wing if possible - you'll get a balcony."
    BowToTheRobots, 6 days agoRead review
    "upper floor if you don' t like noise, also walls are really thin"
    shopaddict, 10 days agoRead review
    "Look for more square footage if you have a choice."
    botanybabe, 10 days agoRead review
    "Ask for a 'Bay View' room."
    C J, 11 days agoRead review
    "Don't stay here."
    Tuchstone6, 14 days agoRead review
    "Go for the room with bay-way at a higher floor. It's worth the money!"
    PavelHa, 23 days agoRead review
    "The views from the corner rooms are breathtaking."
    Marion F, 23 days agoRead review
    "We were on the top floor. Great views!!"
    Charles G, 23 days agoRead review
    "Ask for a bay view room"
    Beckie T, 27 days agoRead review
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