We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hilo Naniloa Hotel

93 Banyan Drive, Hilo, Island of Hawaii, HI 96720 (Formerly Naniloa Volcanoes Resort)
Hotel amenities
Book on TripAdvisor
in partnership with
Trusted partner. We work with Tingo to make your booking as easy as possible.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Hilo Naniloa Hotel
View Map
{"widget":{"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"},"name":"ibex_photo_carousel"},"containerClass":null}
Add Photo Write a Review

235 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
There are newer reviews for Hilo Naniloa Hotel
See the most recent reviews
Showing 188: English reviews
Alameda
Level Contributor
70 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed June 2, 2016

I stayed at this hotel for several weeks while on a work assignment. The hotel is undergoing serious renovations, so some information I provide now may not be relevant once the construction is completed. I found the staff to be very welcoming and accommodating, as I was always greeted with a smile and help from the reception staff was swift.... More 

Helpful?
2 Thank AlamedaYankeegal
Management response:

Thank you for the detail in your review because we know this is appreciated by our future guests. I'm sure you will be pleased with our final touches when you return for your next trip. We look forward to that and hope it will be soon. Mahalo! More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 30, 2016 via mobile

I just checked in yesterday but I highly recommend this hotel just due to the great service and comfort my family has received thus far. We flew over from Oahu one day after my Daughter and my brother to meet up with them at the hotel they were stay at. Only did we realize that their were TWO airports on... More 

Helpful?
2 Thank Ausietravlers
Management response:

Thank you so much for the thorough review and for your special mention of Andrew in our Front Office. He is just one of our many friendly, warm and welcoming staff that love servicing our guests. We pride ourselves on delivering the genuine Hilo Aloha! Mahalo More 

Haiku, Hawaii
Level Contributor
137 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed May 29, 2016

On our arrival we found that they could not find the reservation....we showed the the paper work and they said that we must have canceled.....not.......after more the 20min....waiting and not knowing what was going on....the had to redo the reservation......we asked were we could have breakfast and they said we had to go into town......not......we later found out that there... More 

Helpful?
Thank norman m
Management response:

Aloha Norman, We're sorry your registration was not in order at check-in and for not advising of our breakfast offering. We started our complimentary continental promotion several weeks ago and our full breakfast and dinner buffet will open in a few weeks. We're glad you enjoyed your room and view. Thank you for taking time to review your visit and... More 

Honolulu, Hawaii
Level Contributor
56 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed May 18, 2016 via mobile

It was a great rate of $96 a night. But all the dust drilling sawing nail pounding durinf the day was not relaxful. God thing we start off property durinf the day. The lobby is finished and there is a new bar and louge area with a fantastic view of Hilo bay and Mauna Kea Mountain. There is a small... More 

Helpful?
2 Thank Glenn F
Management response:

Dear Glenn F, Thank you for your comments. Yes, we will be a Doubletree by Hilton in several months when our guestrooms are complete! Please return to enjoy the Grand Naniloa Hotel in the near future. More 

Waikiki, Hawaii
1 review
1 of 5 stars Reviewed May 17, 2016

Finally a no show and we were rewarded with a room half furnished!!! We found the room to be in repair and not finished! We were given 2 towels and no bath mat or washclothes. I will never book with TRIPADVISOR again and will tell all my friends our experience!

Helpful?
Thank ruth w

Travelers are raving about these Hilo hotels

Melbourne, Florida
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 15, 2016

We stayed two nights here in April. It is going under extensive renovations. We chose a corner room with a full view. It was so worth it. Yes, the hotel is not all up to par but for us who are not looking to hang out at the hotel all day it was just fine and at a great price.... More 

Helpful?
Thank E R
San Diego, California
Level Contributor
66 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed May 12, 2016

The Naniloa is undergoing extensive renovation, which does not make it very attractive to visitors staying at the hotel. We had a wonderful ocean front room with a large balcony which made our stay worthwhile. The room could still use some upgrading and repairs although I saw a lot of work done to the room. I don't know if the... More 

Helpful?
1 Thank Way2013
Management response:

Thank you and we are glad you enjoyed your stay. The improvements in amenities you mentioned will all be addressed with our new guestroom furnishings, 42" tv, microwave and fridge, along with elevator renovation. We offer complimentary WIFI in the rooms now however it is hard-wired. We are happy to report our complimentary wireless internet in all rooms will be... More 

Mililani, Hawaii
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed May 6, 2016

I would recommend if you have to stay in Hilo, best to look some where else to stay. Hilo Naniloa has an ideal location, however, the massive renovation is a nightmare. If you are just looking for a place to sleep, it will be okay. There are no amenities, a room, shower, and a bed that is what you are... More 

Helpful?
3 Thank FrancelMartin
Honolulu, Hawaii
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed April 30, 2016

The location was lovely and the view from my room was awesome, total ocean view! Hotel under remodeling construction, no phones in room, no room service, should be nice when completed. No restaurants available, needed microwave for continental breakfast.

Helpful?
1 Thank snew626
Management response:

We are pleased you enjoyed the full ocean view from you room and look forward to your return visit when you can enjoy all the new services that we will be introducing when our restoration is completed. We have the best oceanfront location in Hilo and we thank you for your comments. More 

Honolulu
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed April 25, 2016

I have lived in Hawaii (Oahu) for over 45 years and have visited the Big Island many times. It is my favorite outer island for a quick getaway. With that said, I do not advise anyone to consider staying at the Naniloa Hotel in Hilo. If you have already booked it, try to get out of it! The hotel is... More 

Helpful?
3 Thank AlohaLadyHonolulu
Management response:

We apologize that your stay with us disappointing. We will be shortly reaching completion of our restoration and understand that WIFI and phones are an expected hotel amenity. In addition to installation of both of these in a few weeks we will also be carpeting all guestrooms and hallways to address your noise comments. We will be able to boast... More 

Questions? Get answers from hotel staff and past guests. Ask a question

199 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (160)
Viewed
Hotel & Grounds (30)
Viewed
Pool/Beach Area (6)
Viewed
View from Room (24)
Viewed
Bathroom (21)
Viewed
Room/Suite (41)
Viewed
Other (38)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (39)
Viewed
Pool/Beach Area (1)
Viewed
Dining (4)
Viewed
Hotel & Grounds (5)
Viewed
Room/Suite (6)
Viewed
Business Center/Function Rooms (1)
Viewed
Other (22)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Hilo
0.1 mi away
Castle Hilo Hawaiian Hotel
0.4 mi away
Hilo Seaside Hotel
1.7 mi away
Dolphin Bay
Dolphin Bay
#2 of 8 in Hilo
4.5 of 5 stars 612 reviews
Show Prices
Show Prices
Show Prices
1.6 mi away
Arnott's Lodge
Arnott's Lodge
#1 of 8 in Hilo
4.0 of 5 stars 428 reviews
22.8 mi away
Chalet Kilauea
Chalet Kilauea
#1 of 2 in Volcano
4.0 of 5 stars 332 reviews
61.0 mi away
Kona Seaside Hotel
Kona Seaside Hotel
#5 of 14 in Kailua-Kona
3.5 of 5 stars 996 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Internet
  • Pool
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Golf course
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Experience the relaxed pace of Hawaii Island when you stay at the iconic Hilo Naniloa Hotel, located near downtown Hilo's quaint shops and eclectic restaurants, and the Hilo Airport. A favorite destination of both kamaaina and visitors for generations, our waterfront hotel welcomes you with comfortable and affordable accommodations,pool, golf course, and 24-hour front desk. As a bonus, when you book directly with Hilo Naniloa Hotel each guest receives a FREE round of 9-hole of golf for every day of your stay! FREE daily continental breakfast - fruit ,danish, juice and coffee. NOTE: THE HOTEL IS UNDERGOING RENOVATIONS COMPLETED SUMMER 2016. ... more   less 

Additional Information about Hilo Naniloa Hotel

Address: 93 Banyan Drive, Hilo, Island of Hawaii, HI 96720 (Formerly Naniloa Volcanoes Resort)
Location: United States > Hawaii > Island of Hawaii > Hilo
Price Range: $119 - $237 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hilo Naniloa Hotel 2*
Number of rooms: 142
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, Hotwire, Orbitz, Odigeo, Travelocity, Cheap Tickets, BookIt.com and getaroom.com so you can book your Hilo Naniloa Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Naniloa Volcanoes Hotel Hilo
Hawaii Naniloa Hotel Hilo
Naniloa Volcanoes Hilo
Hi Naniloa Hotel Hilo
Hilo Naniloa Hotel Hawaii
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay