We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hilo Naniloa Hotel

93 Banyan Drive, Hilo, Island of Hawaii, HI 96720 (Formerly Naniloa Volcanoes Resort)
Hotel amenities
Book on TripAdvisor
in partnership with
Trusted partner. We work with Tingo to make your booking as easy as possible.
Enter dates for best prices
powered by PriceFinder
Best prices for:1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Hilo Naniloa Hotel
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

232 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 187: English reviews
Monterey
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

This is second time here the view of the rooms are to die for, The people are the best family values rule on the big island .My cousin and her husband loves this spot better than n kona ...who would have thought that...great value great deal great people

Helpful?
Thank Frederick H
Management response:

Thank you for your review! Our renovation will be completed very shortly and we will definitely attract more guests to the East side of the Big Island! Our Hilo hospitality rivals no other destination and we are anxious to share it! Aloha and thank you again. More 

Hong Kong, China
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We have stayed in Hilo Naniloa Hotel for a night on 29 Jun 2016. As first we are quite worries about staying in this hotel as the reviews of this hotel are comparative poor. Since they are still under renovation. Some of the hotel section still look like a construction site insteadd of a hotel. As we have prepared for... More 

Helpful?
Thank Vivian L
Management response:

We are glad you were pleasantly surprised when you arrived and you enjoyed your room and ocean view. Thank you for recommending us to your friends when they visit Hilo and we hope you will be even more surprised on your return visit! Mahalo More 

Odessa, MO
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

This hotel is under major renovation. Our room on the 5th floor had not been redone yet. The style of the room is minimalistic, which is fine. But when there isn't much in the room, the blemishes really show up. The beds were comfortable if you like really soft beds (I do). The linens were clean and bright white. The... More 

Helpful?
Thank jackib46

Travelers are raving about these Hilo hotels

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago via mobile

I stayed here about six months ago and it is much better. It is still under construction and needs work but it is getting there. The lack of phones and wifi in the rooms are an issue as are the limited parking and no room service but the lobby is quite nice with lots of seating and the staff are... More 

Helpful?
Thank Stacie K
Management response:

Thank you for your review and comments on the progress of our renovation. We are nearing our completion date and know that you will be pleased with our plush bedding, amenities and buffet restaurant when we open soon. Thank you for your feedback. More 

Lincoln, Nebraska
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

The room was nice. Construction really is messing things up, no phone in the room, very slow check in pool is small and many locals use it. elevators were very slow only one of the three seemed to be working no internet in the rooms even considering they says they have it.

Helpful?
Thank BROKERS
Management response:

We are glad you enjoyed your room and our apologies for the inconvenience of construction which will be completed shortly. We are working diligently to finish up and hope you will be pleasantly surprised with our upgrades on your next trip. We appreciate your feedback and thank you for your comments. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago via mobile

My family has a reunion every 2 years..So I could come back again & again..But the answer is NO..The room was dirty. There is no screens on the window..Therefore no fresh air, in Hawaii that has tradewinds..is unheard of..also I was bitten by mosquitoes..Breakfast included was a joke..Best Western & Comfort Inn put out a better spread..At least they have... More 

Helpful?
1 Thank Louise S
redlands california
Level Contributor
371 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

Beautiful location. Major problems with hotel. Do NOT stay here until they get their act together. Stayed in a "newly renovated room" with shoddy workmanship. Don't go barefoot because the carpet tacking straps are exposed. Carpet is held down by black electrical tape. No restaurant or food service. No air conditioning in meeting room.This is a troubled renovation project. Tragic... More 

Helpful?
1 Thank jwwcpa
Virginia
Level Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed June 15, 2016

This was our first time staying at the Naniloa Hotel. We were disappointed because of the renovation going on. Our room was a little dusty, there was no wifi or phone in the room, and the continental breakfast was ok. We had to go to the lobby for the wifi which was an inconvenience. We didn't like the smell in... More 

Helpful?
Thank gone2ge
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 14, 2016 via mobile

I stayed at Naniloa 3 nights. When I checked in I was not warned that the property has been under renovation, and there is a lot of noise and commotion during the day. Rooms don't have phones or Internet. Elevators weren't working most of the times. Front desk people were less than helpful and even less friendly. The room was... More 

Helpful?
1 Thank Anya T
Management response:

We're sorry you did not enjoy your stay. Our friendly front desk staff usually receives such great reviews so we will definitely look into your comment. We hope you will return when our renovation is complete and we thank you for your feedback. More 

Alameda
Level Contributor
70 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed June 2, 2016

I stayed at this hotel for several weeks while on a work assignment. The hotel is undergoing serious renovations, so some information I provide now may not be relevant once the construction is completed. I found the staff to be very welcoming and accommodating, as I was always greeted with a smile and help from the reception staff was swift.... More 

Helpful?
1 Thank AlamedaYankeegal
Management response:

Thank you for the detail in your review because we know this is appreciated by our future guests. I'm sure you will be pleased with our final touches when you return for your next trip. We look forward to that and hope it will be soon. Mahalo! More 

Questions? Get answers from hotel staff and past guests. Ask a question

194 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (155)
Viewed
Pool/Beach Area (6)
Viewed
Hotel & Grounds (27)
Viewed
View from Room (24)
Viewed
Bathroom (21)
Viewed
Room/Suite (41)
Viewed
Other (36)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (39)
Viewed
Pool/Beach Area (1)
Viewed
Dining (4)
Viewed
Hotel & Grounds (5)
Viewed
Room/Suite (6)
Viewed
Business Center/Function Rooms (1)
Viewed
Other (22)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Hilo
0.1 mi away
Castle Hilo Hawaiian Hotel
0.4 mi away
Hilo Seaside Hotel
1.7 mi away
Dolphin Bay
Dolphin Bay
#2 of 8 in Hilo
4.5 of 5 stars 611 reviews
Show Prices
Show Prices
Show Prices
1.6 mi away
Arnott's Lodge
Arnott's Lodge
#1 of 8 in Hilo
4.0 of 5 stars 428 reviews
22.8 mi away
Chalet Kilauea
Chalet Kilauea
#1 of 2 in Volcano
4.0 of 5 stars 331 reviews
61.0 mi away
Kona Seaside Hotel
Kona Seaside Hotel
#5 of 14 in Kailua-Kona
3.5 of 5 stars 994 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Internet
  • Pool
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Golf course
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Experience the relaxed pace of Hawaii Island when you stay at the iconic Hilo Naniloa Hotel, located near downtown Hilo's quaint shops and eclectic restaurants, and the Hilo Airport. A favorite destination of both kamaaina and visitors for generations, our waterfront hotel welcomes you with comfortable and affordable accommodations,pool, golf course, and 24-hour front desk. As a bonus, when you book directly with Hilo Naniloa Hotel each guest receives a FREE round of 9-hole of golf for every day of your stay! FREE daily continental breakfast - fruit ,danish, juice and coffee. NOTE: THE HOTEL IS UNDERGOING RENOVATIONS COMPLETED SUMMER 2016. ... more   less 

Additional Information about Hilo Naniloa Hotel

Address: 93 Banyan Drive, Hilo, Island of Hawaii, HI 96720 (Formerly Naniloa Volcanoes Resort)
Location: United States > Hawaii > Island of Hawaii > Hilo
Price Range: $115 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hilo Naniloa Hotel 2*
Number of rooms: 142
Reservation Options:
TripAdvisor is proud to partner with Sabre Hospitality Solutions, Expedia, Booking.com, Hotels.com, Hotwire, Priceline, Orbitz, Odigeo, Travelocity, Cheap Tickets, BookIt.com and getaroom.com so you can book your Hilo Naniloa Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Naniloa Volcanoes Hotel Hilo
Hawaii Naniloa Hotel Hilo
Naniloa Volcanoes Hilo
Hi Naniloa Hotel Hilo
Hilo Naniloa Hotel Hawaii
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay