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Hilo Naniloa Hotel

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Hilo Naniloa Hotel
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259 Reviews from our TripAdvisor Community

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Showing 208: English reviews
Chico, California, United States
Level Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago

In August of 2016 my wife and I revisited the Naniloa Hotel in Hilo, Hawaii. We were pleasantly surprised with the level of improvement since we last stayed there is December of 2011. The rooms have been upgraded and very pleasing. We found the stay very enjoyable. The staff was helpful and gracious. I highly recommend this hotel if your... More 

Helpful?
Thank Patrick C
Management response:

Aloha and thank for your nice review. We are glad you were pleased with all our new changes! You didn't mention it but we hope you also had an opportunity to take advantage of our new 24-hour fitness center. We have installed state-of-the art equipment and we've been hearing from our guests that it's the best! Please don't wait 5... More 

Melbourne, Australia
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed during the renovation and could really see the potential of this place. Beautiful and peaceful balcony behind the lobby with lots of tables and chairs to sit and relax. Also a nice bar and lounge area. We stayed during the construction and it didn't bother us too much. It is currently under renovation and will become a Hilton... More 

Helpful?
Thank lizxlai
Management response:

We're pleased to hear you enjoyed your stay and you felt we were one of the best hotels on the Big Island. Your favorite meals (poke bowls and Gina's BBQ) are favorites of ours as well. We hope you also had an opportunity to enjoy our convenient buffet breakfast and dinner that we just started offering recently. Mahalo from all... More 

Houston, Texas
Level Contributor
83 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Apparently this hotel has been undergoing construction for five plus years which is ridiculous. The lobby is gorgeous and the staff very friendly. But don't expect room service or food unless you want a buffet for breakfast and sometimes dinner. I did get a waterfront view which was very stunning but the sliding glass doors to the balcony were very... More 

Helpful?
Thank Joyforlife
Haiku, Hawaii
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is really lovely located but is partially under construction and renovation. A modern look is created and once it is done certainly beautiful. I enjoyed the ocean access and the close encounter with sting rays coming close to shore.

Helpful?
Thank Kutira
Des Moines, Iowa
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

1 chair in a room for 2 people. No Table to sit at. Refrigerator DID NOT COOL Water. Under Construction!! Construction workers block access to 3 elevators and 3 handicap parking spaces from 8-23-2016 through 8-31-2016. 30 minute wait for elevators - video available. I complained to management 3 times. Corrective action lumber and steel 2 by 4's were moved... More 

Helpful?
2 Thank GWBriggs

Travelers are raving about these Hilo hotels

Oxford, United Kingdom
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

Had a sea view room this week which was great, although you pay an upgrade fee to get it. Public areas, reception, bar etc are a class above Renovations ongoing so investment is being made but why start construction at 7:30am?! Biggest issue apart from someone else's helium balloon stuck to the ceiling & a water leak above waiting to... More 

Helpful?
1 Thank UKYateses
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Renovations are underway and it is looking great. This place was quite the dump and previous owners didn't help the property. Fortunately, the new folks seem to be putting a lot of good effort and dollars into the hotel. The lobby, bar area and grounds are lovely and there are resident Nene geese, very cool! The room was small, but... More 

Helpful?
1 Thank Johanna W
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago via mobile

We were trying to find a hotel for my daughter to return to hilo for her birthday but every site keep saying that there were no hotels on the days we were requesting and that all the hotels were sold out.Thank you to trip advisor, found this hotel for 99.00 a night on the days that I requested. My daughter... More 

Helpful?
1 Thank Lordean K
Kona, HI
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 22, 2016

The Naniloa is making a wonderful comeback to the Hilo hotel scene. It is finishing up a renovation that is very tasteful and holds great promise. The new public spaces including the lobby bar and the first class fitness center are excellent. The staff is very excited to have a product they can be proud of. The service is very... More 

Helpful?
1 Thank TravellingKamaaina
Management response:

Thank you very much for your nice comments. Yes, our staff is very excited to be presenting our new hotel to the Hilo community. We are continuing with our upgrades and hope you will be back soon to enjoy our finished product! Mahalo from our entire ohana! More 

Lake Peekskill, New York
Level Contributor
70 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed August 20, 2016

Although they have been renovating this hotel for over 8 years and are still not finished we stayed on Saturday night before flying back to NY. The room was clean, with new beds and an oriental motif. The view of Hilo Bay is great and the hotel is 5 minutes from the airport. We did have the breakfast buffet and... More 

Helpful?
1 Thank Mikefish
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Golf course
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Experience the relaxed pace of Hawaii Island when you stay at the iconic Hilo Naniloa Hotel, located near downtown Hilo's quaint shops and eclectic restaurants, and the Hilo Airport. A favorite destination of both kamaaina and visitors for generations, our waterfront hotel welcomes you with comfortable and affordable accommodations,pool, golf course, and 24-hour front desk. As a bonus, when you book directly with Hilo Naniloa Hotel each guest receives a FREE round of 9-hole of golf for every day of your stay! NOTE: THE HOTEL IS UNDERGOING RENOVATIONS COMPLETED SUMMER 2016. ... more   less 

Additional Information about Hilo Naniloa Hotel

Address: 93 Banyan Dr, Hilo, Island of Hawaii, HI 96720-4632 (Formerly Naniloa Volcanoes Resort)
Location: United States > Hawaii > Island of Hawaii > Hilo
Price Range: $133 - $234 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hilo Naniloa Hotel 2*
Number of rooms: 142
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Also Known As:
Naniloa Volcanoes Hotel Hilo
Hawaii Naniloa Hotel Hilo
Naniloa Volcanoes Hilo
Hi Naniloa Hotel Hilo
Hilo Naniloa Hotel Hawaii
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