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Grand Naniloa Hotel Hilo - a DoubleTree by Hilton

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Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
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141 Reviews from our TripAdvisor Community

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Showing 135: English reviews
Start your review of Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
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Normal, IL
Reviewed 2 days ago NEW

The Double Tree was very clean, I felt comfortable here. The front desk staff was very helpful in directing us places to go and how to do certain things at the hotel. The room we stayed in (909) had a refrigerator and microwave and a long bed. The bathroom doors are barn style so that's kind of different but it...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank ashleyo255
West Lafayette, Indiana
HOTEL’S FAVORITE REVIEW
Reviewed 3 weeks ago

It is a beautiful new Hilton property; however, the true quality of this property is the people. Wendy (in accounts), Nicole Stallard (at the desk), Liza (dining) were all superb and took care of any and all questions and concerns. This hotel is a newly acquired property that is going through massive renovation, so the staff is tasked to their...

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1Thank IN_Travelers47906
About Hotel's Favorite Review
GrandNaniloaHotel, Guest Relations Manager at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, responded to this review

Aloha IN_Travelers47906, Thank you for taking a moment to share your experience. I am happy to hear you found our Hotel and amenities to your liking. We look forward to welcoming you back to our hotel in the not too distant future! A Hui Hou!

Reviewed 2 days ago NEW

It is great that Hilton has bought over this little gem on the Hilo coast - it is very nice, spacious room, bathroom and nice breakfast in the morning. We stayed here for 2 nights and both nights were fantastic, staff were friendly, easy check in and out, very central to downtown and the airport.

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Thank Anita C
Reviewed 2 days ago NEWvia mobile

This hotel is wonderful, it still is under going renovations but the property looks amazing so far and the staff is really wonderful. The breakfast staff is very nice and welcoming. Make sure you arrive later in the day so your room for sure will be ready.

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Thank Makuria G
Melbourne, Australia
Reviewed 3 days ago NEW

We had a wonderful time at Naniloa Hilo. The room was clean and luxurious. Within a few minutes walk we saw Sea Turtles in the wild. Located close to the airport, shopping, eateries and attractions. I recommend this Hotel to all and can't wait to go back.

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Helpful?
Thank Maz D
GrandNaniloaHotel, Guest Relations Manager at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, responded to this review

Aloha Maz D, Thank you for taking a moment to share your experience. I am happy to hear you found our Hotel and amenities to your liking. We look forward to welcoming you back to our hotel in the not too distant future! Mahalo,

San Diego, California
Reviewed 4 days ago NEW

The Front Desk staff were very personable and friendly. The location of the hotel is great and offers wonderful views. Our room, 1210, had a great view and was small with no storage other than 3 drawers in the desk and a small closet. Beds are so comfy! The bathroom sink outlet and the one near the coffeepot were not...

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Thank MSKMsandiego
Houston
Reviewed 4 days ago NEW

spent 7 days on the island and this was our "base". hotel is going thru extensive renovations but the work did not interfere with our enjoyment. EXCELLENT STAFF! from front desk to service workers to dining room staff,, everyone was friendly, greeted us every day with smiles and just did an outstanding job. staff alone is worth staying here. location...

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Thank Tourista50
Kitchener, Canada
Reviewed 6 days ago NEW

For just being opened for a short time, this hotel to me is the best in Hilo. Upscale but not costing a fortune. Pleasantly surprised. Parking can be a bit of a challenge but they are utilizing and empty lot across the street so they are aware of this. Good Locaton.

Review collected in partnership with DoubleTree by Hilton
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1Thank Retiredhappy15
Reviewed 6 days ago NEWvia mobile

Location is everything. This historic hotel has its own bay front with fascinating tide pools. Can rent kayaks, paddle boards, snorkeling. Walking distance to restaurants, Japanese Garden, parks, golf (across the street). Live Valentine's Day Hawaiian band. Great sitting areas with breathtaking views of Hilo Bay and the ocean beyond. Very old hotel but excellent service.

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1Thank Robert S
GrandNaniloaHotel, Guest Relations Manager at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, responded to this review

Aloha Robert S., Mahalo for you awesome review, we looked forward to having you return some time in the near future. A Hui Hou!

Englewood, New Jersey
Reviewed 1 week ago NEW

We wanted to stay in Hilo due to its proximity to Volcanoes National Park. When we initially searched for hotels in Hilo they all seemed to be way below our standards. Luckily, we found out that the Grand Naniloa was newly renovated. We stayed in an Ocean Front Junior Suite. The suite came equipped with a microwave, a refrigerator and...

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Thank Springblessing
GrandNaniloaHotel, Guest Relations Manager at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, responded to this review

Aloha Springblessing, Thank you so much for such a great review, We at the Grand Naniloa are happy that you enjoyed your stay with us and hopefully we will get the chance to have you as our guest again sometime in the near future. Mahalo Nui Loa!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Golf course
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Conference Facilities
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Experience the relaxed pace of Hawaii Island when you stay at the newly renovated Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, located near downtown Hilo's quaint shops and eclectic restaurants, and the Hilo Airport. A favorite destination of both kamaaina and visitors for generations, the newly renovated waterfront hotel welcomes you with modern and stylish accommodations, an outdoor pool, a 9-hole golf course, and 24-hour front desk. Experience warm island hospitality for a truly unforgettable stay in the charming town of Hilo on the Big Island. FREE amenities include: FREE Round of Golf daily, FREE Parking, and FREE WiFi. CURRENT PROMOTION: Enjoy FREE breakfast for 2 daily when you book by January 31, 2017, for stays from January 3 through March 31, 2017. ... more   less 

Additional Information about Grand Naniloa Hotel Hilo - a DoubleTree by Hilton

Address: 93 Banyan Dr, Hilo, Island of Hawaii, HI 96720 (Formerly Grand Naniloa Hotel)
Location: United States > Hawaii > Island of Hawaii > Hilo
Price Range: $128 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Naniloa Hotel Hilo - a DoubleTree by Hilton 3.5*
Number of rooms: 142
Reservation Options:
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Also Known As:
Naniloa Volcanoes Hotel Hilo
Hawaii Naniloa Hotel Hilo
Naniloa Volcanoes Hilo
Hi Naniloa Hotel Hilo
Grand Naniloa Hotel Hilo - a DoubleTree By Hilton Hawaii
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Questions & Answers

Here's what travelers have asked, with answers from Grand Naniloa Hotel Hilo - a DoubleTree by Hilton staff and other travelers.
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Questions? Get answers from Grand Naniloa Hotel Hilo - a DoubleTree by Hilton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We booked on line and were very happy with our room on the 8th floor.”
 of 5 bubbles MazD_13, 3 days ago | Read review
“Ocean Front Junior Suite has an amazing wraparound terrace and vies”
 of 5 bubbles Springblessing, 1 week ago | Read review
“Sea view with balcony a must.”
 of 5 bubbles JoeD614, 1 week ago | Read review
“Choose a bay or ocean view for sure.”
 of 5 bubbles trvltee, 1 week ago | Read review
“Pick a room with a Lanai and Bay View if you can - rooms without the Lanai also have a great view if you're up over the 5th or 6th floor”
  • Amazing View from the room!
 of 5 bubbles ChrisK162, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question