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Grand Naniloa Hotel Hilo - a DoubleTree by Hilton

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93 Banyan Dr, Hilo, Island of Hawaii, HI 96720-4632
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (780)
Room & Suite (313)
Pool & Beach (72)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 7 hotels in Hilo
Location
Cleanliness
Service
Value
Experience the relaxed pace of Hawaii Island when you stay at the newly renovated Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, located near downtown Hilo's quaint shops and eclectic restaurants, and the Hilo Airport. A favorite destination of both kamaaina and visitors for generations, the newly renovated waterfront hotel welcomes you with modern and stylish accommodations, an outdoor pool, a 9-hole golf course, and 24-hour front desk. Experience warm island hospitality for a truly unforgettable stay in the charming town of Hilo on the Big Island. FREE amenities include a FREE Round of Golf daily and FREE WiFi.
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Room & Suite (313)313
Full view
Property amenities
Valet parking
Free internet
Pool
Breakfast available
Bicycle rental
Snorkeling
Conference facilities
Banquet room
Paid private parking on-site
Public wifi
Pool / beach towels
Outdoor pool
Breakfast buffet
Fishing
Meeting rooms
Fax / photocopying
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Sun terrace
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Refrigerator
Flatscreen TV
Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Languages Spoken
English
Hotel links
Special Offer:Price Match Guarantee
1,445Reviews57Q+A100Room tips

Reviews

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Popular mentions
KOAHINE wrote a review Jul 2020
Honolulu1 contribution
Before I even got there, Laura Ann at the Front Desk was making certain tht my personal needs were taken care of well. TY! It is so reassuring to have professional aloha--so completely talented yet also balanced by caring aloha. TYSVM!!!
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Date of stay: July 2020
Value
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Trip type: Traveled on business
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Logan Scott wrote a review Jul 2020
3 contributions
The Grand Naniloa is located on the waterfront of Hilo Bay just a couple miles from the airport. Hotel has a pool, restaurant, gym, and a rental shack for kayaks/SUPs. Pool and restaurant were open, gym was closed (CV19) but was decent sized, had new cardio equipment, and a rack of dumbbells. Restaurant was good but had a limited menu and was on the pricey side. Becasue of 'the Rona' the staff and guests wear face masks while inside the building and housekeeping must be scheduled. I had no qualms about the cleanliness of the building and would bring my family back virus or not. The Grand Naniloa is an older hotel but has been beautifully refurbished, the age occasionally showed when the elevator took a bit long to reach us and the fire alarm was triggered. The best part of the hotel is the abundant aloha of the staff, Sierra was fantastic and made us feel valued and welcome for our stay! During our trip we had time to visit the black sands beach, South Point Park, Volcano National Park, Akaka Falls, and a day just to hang around Hilo.
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Date of stay: July 2020
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Room Tip: Higher floors have a fantastic view of the property and the bay!
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Wade McCurry wrote a review Jul 2020
Irvine, California4 contributions1 helpful vote
This hotel is always one of my favorites while on The Big Island. But when my wife and I had to quarantine for 14 days they were truly put to the test. They treated us like family as always and made a rather difficult situation easier. If you are planning a trip to The Big Island please due yourself a favor and visit this amazing property as the "sense of place" here is truly magical and the Aloha spirit is alive and well with the staff! A BIG MAHALO to Terri Racine and her amazing staff!
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Date of stay: June 2020
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Location
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KURSE V. wrote a review Jul 2020
6 contributions
Stayed here for one night with my little one and 2 relatives. We had an ocean view room with 2 queen beds. The best view from our balcony of Mauna Kea, and Mauna Loa. Room was clean, bathroom nice and big, and AC was on top of it. To ensure the room has been cleaned and sanitized, they have the stickers on the door, kind of like a seal. Right now face masks are required during common areas which is not an issue. The front desk displayed the aloha spirit, and gave us all the info needed upon check-in. Wipes and hand sanitizer available in the lobby for hotel guests. Ample seating available even with social distancing applied. Pool and restaurant was open for patrons. We picked up take out and ate it out by the water on one of the tables available (much better than a restaurant experience imo). We called guest services for toilet paper and it was delivered right away. Elevator wait was never long. Check-our was quick, and effortless. Spoke with LauraAnn about the changes they had to make due to COVID and left with a smile on my face. Will definitely be back as soon because the sunset from the property is amazing! Thank you for a memorable stay Grand Naniloa staff!
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Date of stay: July 2020Trip type: Traveled with family
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Sierra R wrote a review Jul 2020
San Mateo, California99 contributions23 helpful votes
We decided to have a staycation for a couple of days, but it seems like the hotel booked everyone on the same floor! I want to say that all of the rooms on our floor were occupied. You would think that they would space people out more. If I knew it was going to be this crowded we would have cancelled our stay. Please be considerate and space people out more
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Date of stay: July 2020Trip type: Traveled with family
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PRICE RANGE
$174 - $308 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
naniloa volcanoes hotel hilo, hawaii naniloa hotel hilo, naniloa volcanoes hilo, hi naniloa hotel hilo
FORMERLY KNOWN AS
Grand Naniloa Hotel
LOCATION
United StatesHawaiiIsland of HawaiiHilo
NUMBER OF ROOMS
378
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Frequently Asked Questions about Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
Which popular attractions are close to Grand Naniloa Hotel Hilo - a DoubleTree by Hilton?
Nearby attractions include Liliuokalani Gardens (0.2 miles), Coconut Island (0.2 miles), and Reeds Bay Beach Park (0.3 miles).
What are some of the property amenities at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton?
Some of the more popular amenities offered include a pool, breakfast buffet, and meeting rooms.
Which room amenities are available at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton?
Guests can enjoy breakfast during their stay.
Is parking available at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to Grand Naniloa Hotel Hilo - a DoubleTree by Hilton?
Conveniently located restaurants include Suisan Fish Market, Sombat's Fresh Thai Cuisine, and Hilo Bay Cafe.
Are there opportunities to exercise at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Naniloa Hotel Hilo - a DoubleTree by Hilton offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Does Grand Naniloa Hotel Hilo - a DoubleTree by Hilton have any great views?
Yes, guests often enjoy the harbor view available here.
Is Grand Naniloa Hotel Hilo - a DoubleTree by Hilton accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.