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Grand Naniloa Hotel Hilo - a DoubleTree by Hilton

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Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
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203 Reviews from our TripAdvisor Community

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Showing 195: English reviews
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Reviewed 2 days ago NEWvia mobile

My wife won a free trip at a bridal show and this hotel was pre-arranged for us. But we couldn't be more happy that they chose this hotel. It was absolutely amazing. From the extremely clean rooms and hotel lobby, nightly entertainment and an awesome bar area to the fabulous beach front area and pool. This place has breakfast, lunch...

Thank Dan D
Englewood, New Jersey
Reviewed February 15, 2017

We wanted to stay in Hilo due to its proximity to Volcanoes National Park. When we initially searched for hotels in Hilo they all seemed to be way below our standards. Luckily, we found out that the Grand Naniloa was newly renovated. We stayed in an Ocean Front Junior Suite. The suite came equipped with a microwave, a refrigerator and...

1Thank Springblessing
About Hotel's Favorite Review
GrandNaniloaHotel, Guest Relations Manager at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, responded to this review

Aloha Springblessing, Thank you so much for such a great review, We at the Grand Naniloa are happy that you enjoyed your stay with us and hopefully we will get the chance to have you as our guest again sometime in the near future. Mahalo Nui Loa!

Reviewed 3 days ago NEW

On our last visit a year or two ago, the hotel has been purchased by a Honolulu developer who had the remodeling project under way. The lobby was blocked off as there was nothing inside except construction materials, dining room wasn't open and the reception area, if you could call it that, was off the parking lot on the south...

Thank overthehill79
Jacksonville, FL
Reviewed 3 days ago NEW

When we first checked in, we were at the check-in desk for about an hour. We had two reservations. One reservation was a bay view and the other in the harbor view. Our mistake was to ask if we could have the 2 rooms near by. I did not think that was that difficult to do. The first night, we...

Thank nhumbc
Reviewed 3 days ago NEW

The view from the bay side is outstanding. Nice hotel and very friendly staff. We enjoyed breakfast on the lanai and the park near by. Good restaurant selection within walking distance. Hotel is undergoing renovations in building nearby and there is limited parking near the hotel. The Golf course is in need of some tender loving care.

Review collected in partnership with DoubleTree by Hilton
Thank M L
Reviewed 3 days ago NEWvia mobile

It's really nice to see after Naniloa's renovation. They have a microwave in the room and also a new coffee maker they moved the closet which is very tasteful. When you shower you can see the other person thru the glass. The A/C is in an odd place. The shower feels a little small due to that shower handle. When...

Thank Artieandmel M
Reviewed 3 days ago NEWvia mobile

Positives; the staff are warm and welcoming, the hotel is in a beautiful location and the pool area is lovely. The room was clean and comfortable and an alternative pillow to the feather ones supplied was quickly found. Negatives, the hotel is undergoing renovations and the construction noise began quite early, just underneath my window. Had to have the window...

Thank CandAseven
Reviewed 4 days ago NEW

We made reservations to stay at this hotel for one night. The day before we received an email to select our room however I had to download their app to do so. I did and then received the message that I was unable to select my room. Waste of time. We checked in and asked for a late checkout. We...

Thank GrannyAC
GrandNaniloaHotel, Guest Relations Manager at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, responded to this review

Aloha GrannyAC, Thank you for taking the time to share your experience about your recent stay at our hotel. We are so sorry we fell short of your expectations. We hope to use your experience to better improve our guest experiences. We hope that you will reconsider staying with us in the not too distant future. Mahalo,

Beijing, China
Reviewed 5 days ago NEW

Let's face it, as Hawaii goes, Hilo is not exactly a top destination. But it is a great jumping off point if you are looking for reasonable accommodations close to the volcano, which is why most people visit the Big Island. The hotel property itself is very nice, well-maintained, and I have to imagine one of the better hotels you...

Thank BowToTheRobots
Panama City Beach, Florida
Reviewed 5 days ago NEW

I got back to my room at 4pm and it still had not been cleaned. I left a message with housekeeping and no return call. I called the front desk and got disconnected so I went downstairs and waited in the long line. The manager of the desk was quite nice. The general manager walked by and she asked if...

Thank judywade
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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Golf course
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Parking
  • Conference Facilities
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Experience the relaxed pace of Hawaii Island when you stay at the newly renovated Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, located near downtown Hilo's quaint shops and eclectic restaurants, and the Hilo Airport. A favorite destination of both kamaaina and visitors for generations, the newly renovated waterfront hotel welcomes you with modern and stylish accommodations, an outdoor pool, a 9-hole golf course, and 24-hour front desk. Experience warm island hospitality for a truly unforgettable stay in the charming town of Hilo on the Big Island. FREE amenities include: FREE Round of Golf daily, FREE Parking, and FREE WiFi. ... more   less 

Additional Information about Grand Naniloa Hotel Hilo - a DoubleTree by Hilton

Address: 93 Banyan Dr, Hilo, Island of Hawaii, HI 96720-4632 (Formerly Grand Naniloa Hotel)
Location: United States > Hawaii > Island of Hawaii > Hilo
Price Range: $131 - $227 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Naniloa Hotel Hilo - a DoubleTree by Hilton 3.5*
Number of rooms: 142
Reservation Options:
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Also Known As:
Naniloa Volcanoes Hotel Hilo
Hawaii Naniloa Hotel Hilo
Naniloa Volcanoes Hilo
Hi Naniloa Hotel Hilo
Grand Naniloa Hotel Hilo - a DoubleTree By Hilton Hawaii
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Questions & Answers

Here's what travelers have asked, with answers from Grand Naniloa Hotel Hilo - a DoubleTree by Hilton staff and other travelers.
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Questions? Get answers from Grand Naniloa Hotel Hilo - a DoubleTree by Hilton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Book directly with the hotel or other consolidator, not through Hilton as their prices are higher.”
  • Cleaner than the last ime we were here
  • Work desk, closet (left), refrigerator (right)
  • Bayview room ?? - I don't think so.
  • Queen Double
 of 5 bubbles overthehill79, 3 days ago | Read review
“Get a room in the Mauna Koa Wing if possible - you'll get a balcony.”
 of 5 bubbles BowToTheRobots, 5 days ago | Read review
“upper floor if you don' t like noise, also walls are really thin”
 of 5 bubbles shopaddict, 1 week ago | Read review
“Look for more square footage if you have a choice.”
 of 5 bubbles botanybabe, 1 week ago | Read review
“Ask for a 'Bay View' room.”
 of 5 bubbles 385cj, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question