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Grand Naniloa Hotel Hilo - a DoubleTree by Hilton

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Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
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146 Reviews from our TripAdvisor Community

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Showing 140: English reviews
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Scottsdale, Arizona
Reviewed yesterday NEWvia mobile

We stayed here for 3 nights. The rooms were excellent. The complimentary breakfast was outstanding but most impressive was the breakfast staff. The women working the breakfast were non stop. It was very busy but they kept their great aloha spirit and served a lot of people in a short period of time very efficiently. We will definitely stay here...

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Helpful?
Thank mab1022
West Lafayette, Indiana
HOTEL’S FAVORITE REVIEW
Reviewed 4 weeks ago

It is a beautiful new Hilton property; however, the true quality of this property is the people. Wendy (in accounts), Nicole Stallard (at the desk), Liza (dining) were all superb and took care of any and all questions and concerns. This hotel is a newly acquired property that is going through massive renovation, so the staff is tasked to their...

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2Thank IN_Travelers47906
About Hotel's Favorite Review
GrandNaniloaHotel, Guest Relations Manager at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, responded to this review

Aloha IN_Travelers47906, Thank you for taking a moment to share your experience. I am happy to hear you found our Hotel and amenities to your liking. We look forward to welcoming you back to our hotel in the not too distant future! A Hui Hou!

New Hartford, United States
Reviewed yesterday NEW

Great location, although a little noise from the airport. Very convenient to walk to town, and a great little Japanese park nearby. Beautiful views of the bay and on clear days Mauna Kea!! Hotel was finishing(?) renovations, so construction during the day, always had to wait for elevators. The lobby was great, very open, with a very inviting bar. Relaxxing....

Review collected in partnership with DoubleTree by Hilton
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Thank I5595ZArayw
Sedona, Arizona
Reviewed 2 days ago NEW

The Naniloa is not up to Hilton standards. The common areas are dirty and need more frequent cleaning. The remodeling process does not appear to be complete. The hotel still feels a little tacky. Probably a good place for kids because you don't have to worry about the kids damaging anything. The parking lot was full most of the time....

Review collected in partnership with DoubleTree by Hilton
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Thank josepht584
Las Vegas, United States
Reviewed 3 days ago NEW

The hotel is nothing like I remember. I was dreading my stay having in mind the my experience years ago. I was happily surprised to find a fresh Nani Loa. And the staff was so friendly and helpful. This property has done a complete turn for the better. I highly recommend staying here and will definitely be laying my head...

Review collected in partnership with DoubleTree by Hilton
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Thank W3341ZGpatrickp
Normal, IL
Reviewed 4 days ago NEW

The Double Tree was very clean, I felt comfortable here. The front desk staff was very helpful in directing us places to go and how to do certain things at the hotel. The room we stayed in (909) had a refrigerator and microwave and a long bed. The bathroom doors are barn style so that's kind of different but it...

Review collected in partnership with DoubleTree by Hilton
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Thank ashleyo255
Reviewed 4 days ago NEW

It is great that Hilton has bought over this little gem on the Hilo coast - it is very nice, spacious room, bathroom and nice breakfast in the morning. We stayed here for 2 nights and both nights were fantastic, staff were friendly, easy check in and out, very central to downtown and the airport.

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Thank Anita C
Reviewed 4 days ago NEWvia mobile

This hotel is wonderful, it still is under going renovations but the property looks amazing so far and the staff is really wonderful. The breakfast staff is very nice and welcoming. Make sure you arrive later in the day so your room for sure will be ready.

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Thank Makuria G
Los Angeles, California
Reviewed 5 days ago NEW

Worst hotel, changed the entire mood of our vacation: - At check-in we arrived after 3pm and we had to wait until after 5.30pm for our room to be ready. Lobby was crowded and staff seemed confused. - We then waited a further hour for the bell desk to bring up our bags. - Our bathroom door came off its...

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Thank jasjulsyl18
Melbourne, Australia
Reviewed 5 days ago NEW

We had a wonderful time at Naniloa Hilo. The room was clean and luxurious. Within a few minutes walk we saw Sea Turtles in the wild. Located close to the airport, shopping, eateries and attractions. I recommend this Hotel to all and can't wait to go back.

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Thank Maz D
GrandNaniloaHotel, Guest Relations Manager at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, responded to this review

Aloha Maz D, Thank you for taking a moment to share your experience. I am happy to hear you found our Hotel and amenities to your liking. We look forward to welcoming you back to our hotel in the not too distant future! Mahalo,

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Golf course
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Conference Facilities
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Experience the relaxed pace of Hawaii Island when you stay at the newly renovated Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, located near downtown Hilo's quaint shops and eclectic restaurants, and the Hilo Airport. A favorite destination of both kamaaina and visitors for generations, the newly renovated waterfront hotel welcomes you with modern and stylish accommodations, an outdoor pool, a 9-hole golf course, and 24-hour front desk. Experience warm island hospitality for a truly unforgettable stay in the charming town of Hilo on the Big Island. FREE amenities include: FREE Round of Golf daily, FREE Parking, and FREE WiFi. CURRENT PROMOTION: Enjoy FREE breakfast for 2 daily when you book by January 31, 2017, for stays from January 3 through March 31, 2017. ... more   less 

Additional Information about Grand Naniloa Hotel Hilo - a DoubleTree by Hilton

Address: 93 Banyan Dr, Hilo, Island of Hawaii, HI 96720 (Formerly Grand Naniloa Hotel)
Location: United States > Hawaii > Island of Hawaii > Hilo
Price Range: $129 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Naniloa Hotel Hilo - a DoubleTree by Hilton 3.5*
Number of rooms: 142
Reservation Options:
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Also Known As:
Naniloa Volcanoes Hotel Hilo
Hawaii Naniloa Hotel Hilo
Naniloa Volcanoes Hilo
Hi Naniloa Hotel Hilo
Grand Naniloa Hotel Hilo - a DoubleTree By Hilton Hawaii
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Questions & Answers

Here's what travelers have asked, with answers from Grand Naniloa Hotel Hilo - a DoubleTree by Hilton staff and other travelers.
24 questions
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Questions? Get answers from Grand Naniloa Hotel Hilo - a DoubleTree by Hilton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Stay on higher floor away from the bar on weekends. Especially if you have family”
 of 5 bubbles jasjulsyl18, 5 days ago | Read review
“We booked on line and were very happy with our room on the 8th floor.”
 of 5 bubbles MazD_13, 5 days ago | Read review
“Ocean Front Junior Suite has an amazing wraparound terrace and vies”
 of 5 bubbles Springblessing, 1 week ago | Read review
“Sea view with balcony a must.”
 of 5 bubbles JoeD614, 1 week ago | Read review
“Choose a bay or ocean view for sure.”
 of 5 bubbles trvltee, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question