We had to reschedule, then had to cancel. Have now waited over 2 months, but still haven’t received our partial refund. Called several times, but never could speak to manager. We no longer expect to see our refund. We were willing to pay the $50 cancellation penalty, but were due a refund of the remaining $90. We can live without the $90, but rest assured that we will not be booking here when we make our trip next spring. Be forewarned….don’t give a deposit if there is any chance you might have to cancel. Better yet...book somewhere that doesn't require a deposit.
my husband and I booked a RV space, my husband suffered a blood clot in his lung & leg, while he was in the hospital the very next day after we booked I cancelled. It took them several weeks to send us a cancellation then they kept $50.00 claiming they had a right even though it was the next day and we had paperwork to prove he was in the hospital. The manager is EXTREMELY NASTY she said they had expenses to cover so she was stealing $50.00 from us ! we were planning on meeting a caravan of family there, who stayed there, they also we're over charged for things this manager claimed. THEY WILL RIP YOU OFF !!! DO NOT GIVE YOUR CREDIT CARD # TO THEM ! or better yet AVOID the grief
They have a nice after hours key pick up....but they’ll assign your room to someone else. We tried to get into our room after 11 hours of driving only to find the deadbolt locked and someone else assigned to it. They offered a refund of the one night and here we are A MONTH later and still no refund. Called.....called....called....and called again time after time leaving voicemails with no call back. HORRIBLE. Please do not stay here.
I booked for 5 nights and I was very disappointed. The RV Park is not, as the website says, “... the perfect base camp to explore all that Yellowstone National Park has to offer!” It’s 35 miles from the entrance to Yellowstone and 45 to Yellowstone Lake.. There is a pass between Yellowstone and the park so I get to use 1/4 tank of gas for a round trip just getting to the park and back. Getting between the RV park and Yellowstone seems like it took as much gas as the trip from Idaho Falls, through the Tetons, to YellowstoneLake . I left Idaho Falls with a full tank of gas. It was about 1/8 a tank to get to Yellowstone Lake and then about the same to get from the lake to the RV park. Of course it’s not an exact science but definitely not nearly as perfect as many other RV parks I passed between the park and here. What I am most disappointed in is they didn’t want to help me when I explained the situation. I am new RVing and trusted their claim that this is a perfect place to use to visit Yellowstone. It’s most definitely not. I asked to shorten my stay from 5 to 2 nights. I had to cancel or reschedule at several other parks when my RV rental pulled out on me and I had to change dates. No problem except for a small cancellation fee. At Yellowstone Valley Inn? $300 problem. There is a no cancellation policy - which, yes, I agreed to in some tiny checkbox with terms behind it or something. I own that. I am giving the poor review because that is not the type of place with which I wish to do business. It’s peak season and with 2 days notice I am feel confident they could re-book. They chose however to not help out a new customer and enforce their policy, which is certainly their prerogative. My prerogative is to say this isn’t a customer-friendly business and I cannot recommend it at all. Even more concerning is that this is all happening during Covid and the desk employee that checked me in was not wearing a face mask. There was no posted policy that I saw so as best I can tell this business does not require employees to wear masks. Yet another reason to avoid, at least for now. The WiFi is ppppppppppaaaaaaaaaaaaaaaaiiiiiiiiiiiiiiiiinnnnnnnnnnnnnnnnffffffffffffffffuuuuuuuuuuuulllllllllllllllllllllllllllllllllllllllllllllyyyyyyyyyyyyyyyyyyy slow and cell coverage is not good. Didn’t check out the rest of the facilities because I didn’t need most of them and had no intention of giving this business any more of my money. I passed sooooo many places that looked like much better choices. We’ve decided to buy our own RV and at some point are likely to come back to the area, and I’ll most definitely be able to find a better launching point than this next time.…
We enjoy this entrance to Yellowstone. This is the first time we have stayed at this hotel. We would stay again. It isnt much as far as the room goes but it was nice having a TV and fun things to entertain our teenager. They had a heated pool, horseshoes, corn hole, another game and a pool table. Because of covid they make the warm breakfast to go. It was a nice breakfast. We even ate a fresh sandwich one night when we came in hungry. The hotel is right by the Shoshone river and they had chairs where you could sit out and watch the river. We would stay here again.