Snake River Lodge and Spa
7710 Granite Loop Road, Teton Village, WY 83025
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About
#4 of 9 hotels in Teton Village
Location
4.6
Cleanliness
4.3
Service
4.0
Value
3.6
The Snake River Lodge & Spa is a AAA 4 Diamond Luxury Resort set at the base of Jackson Hole Mountain in the heart of Teton Village, just 300 feet from the world-famous Jackson Hole Mountain Aerial Tram and one mile to Grand Teton National Park. Providing an ideal mix of value, comfort and convenience, we offer a luxury setting with an array of unmatched amenities including indoor/outdoor pool, hot tub, full service spa, sauna, ski valet and on-site dining at the Gamefish Restaurant & Bar. The hotel features a diverse collection of Jackson Hole resort suites, guest rooms, penthouses and private residences to fit your specific needs and create the perfect mountain refuge.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Canoeing
Business Center with Internet Access
Wifi
Hot tub
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast buffet
Kids' meals
Special diet menus
Vending machine
Hiking
Horseback riding
Ski rentals
Skiing
Fishing
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Massage
Ski In / Ski Out
Baggage storage
Concierge
Non-smoking hotel
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Allergy-free room
Bathrobes
Air conditioning
Housekeeping
Room service
Coffee / tea maker
Flatscreen TV
Complimentary toiletries
Safe
Telephone
Iron
Wake-up service / alarm clock
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Room types
Mountain view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Languages Spoken
English
Location
81Good for walkers
Grade: 81 out of 100
14Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
7710 Granite Loop Road, Teton Village, WY 83025
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If you are looking for a quality spa experience this clearly is a spa to avoid. To be clear my comments are not a reflection on the masseuse; the massage was professional. The facility and its management leave an awful lot to be desired. We arrived on time and when we asked how to find the spa were not given clear directions by the desk to a well worn facility in dire need of a remodel. The women’s and men’s locker room were unattended, and there were no, -0-, amenities, not even slippers which had to be requested. The robe had to be searched for in the men’s locker but was available in the women’s locker room. There was soap and shampoo in the showers but that was it. The heat in the lady’s locker was well over 80 degrees and we were told that the hotel was going to fix it. --- No way to cool down. So, if you want to spend $500 for two massages (without tip) go for it. FYI, I left my card and asked that I be called by the hotel/spa’s general manager who has not picked up the phone. This after I asked to see her. ---- Sorry to be so negative but had to share my opinion. …
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Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We had a reservation issue as we needed a ADA bathroom, the staff immediately took care of us and upgraded my folks so they could get that bathroom. Very kind staff from the front desk to the bellhop. The Gamefish restaurant was closed for the season so we went to the Mangy Moose for dinner. The Waygu burger was the least expensive item at $22 and l‘ve had better Burgers from McDonald’s for $5. But the stay at SRL was great!
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Review collected in partnership with this hotel
Date of stay: May 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Manager Newport Hotel Group, General Manager at Snake River Lodge and Spa
Responded 1 week ago
Thank you for choosing our hotel and sharing your feedback. We're glad to hear that our staff was quick to address your reservation issue and provided an upgrade to accommodate your needs. We take pride in providing excellent service from the front desk to the bellhop. We're delighted to know that overall, you had a great stay at our hotel. We appreciate your patronage and hope to welcome you back in the future for another enjoyable experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at the Snake River for the first week of April, hotel is nice but it shows the years of service, it has a good ski rental and concierge service, our room which looked to the front of the hotel was noisy in the morning and the extra payment for the balcony was no a smart choice, balcony was useless and even found people on it one afternoon due to the fact it has stairs leading to the first floor Breakfast was a huge disappointment, happy hour was just ok, restaurant se ice was good Overall for location and price it was a goood choice
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Review collected in partnership with this hotel
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Manager Newport Hotel Group, General Manager at Snake River Lodge and Spa
Responded Apr 10, 2023
Thank you for sharing your feedback with us regarding your stay at our hotel. We are glad to hear that you found our ski rental and concierge service to be helpful and that you appreciated the convenience of our location. We apologize for any inconvenience you experienced due to noise levels and your balcony not meeting your expectations. We appreciate your input and will work to address these concerns to ensure that future guests are not impacted. Overall, we are happy to hear that you found our hotel to be a good choice based on our location and price. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
another great stay at snake river lodge .....the location is amazing , the staff is friendly (especially Teresa and Tania) and the snow was outrageous stayed in a 2 bedroom unit with the little kids and the older kids stayed in a regular hotel room - both were spacious and clean ps: we went to jackson hole in February and stayed in the town of Jackson to try something new- never again ---if you are skiing, being on the mountain is the only way to go !
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Manager Newport Hotel Group, General Manager at Snake River Lodge and Spa
Responded Apr 6, 2023
Thank you for taking the time to share your recent experience at Snake River Lodge. We are thrilled to hear that you enjoyed your stay with us and found our location to be amazing. Our team is dedicated to providing excellent service to our guests and we will make sure to pass on your kind words to Teresa and Tania. We are glad to hear that you found both the 2 bedroom unit and hotel room to be spacious and clean. Thank you for choosing to stay with us and we hope to see you again soon for another great stay!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a fantastic first stay at Snake River. The indoor/outdoor pool was magical to swim in out in the snowfall! We loved relaxing in both the indoor and outdoor hot tubs. We also had a fabulous time in the Spa for a deep tissue massage and relaxation in their spa room offerings including a rain shower, hot tub, steam room and sauna. The hotel log cabin/ western ambiance really made the experience special. The staff was super friendly and helpful. We will definitely be visiting this hotel again!
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Review collected in partnership with this hotel
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Manager Newport Hotel Group, General Manager at Snake River Lodge and Spa
Responded Apr 6, 2023
Thank you for taking the time to share your fantastic experience at Snake River with us! We are delighted to hear that you enjoyed the indoor/outdoor pool, as well as the indoor and outdoor hot tubs. It's wonderful that you had a fabulous time in the Spa and enjoyed the various offerings. We're thrilled that you appreciated the hotel's western ambiance and that our staff was friendly and helpful during your stay. We can't wait to welcome you back again soon for another fantastic stay at Snake River Lodge.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a fabulous trip. Staff and facility was wonderful. Look forward to returning in the very near future. Accommodations and staff were always available to make our trip extra special. Love the decor.
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Review collected in partnership with this hotel
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Manager Newport Hotel Group, General Manager at Snake River Lodge and Spa
Responded Apr 6, 2023
Thank you for taking the time to leave us such a positive review! We are thrilled to hear that you had a fabulous trip and that our staff and facility were able to meet your expectations. It's wonderful to know that you enjoyed our decor and that our team was able to make your trip extra special. We can't wait to welcome you back in the near future for another wonderful stay!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
While the hotel is beautiful when you enter you don’t get what you pay for. The only good was the beauty of the lobby and the complimentary skier snack in the late afternoon. Everything else was extremely disappointing. The rooms are not quiet and stink. My neighbors were screaming across their room early in the morning 545am. I moved to another room & the next room was extremely loud too. As soon as I moved my belongings (on my own) I realized that I had left my watch in my old room. I attempted to recover it & found my key didn't work. I called the front desk and asked them to have housekeeping get it for me. I told them it had been on the nightstand. I returned that evening to find that they didn't get it. I asked again for them to get my watch. I waited hours and then followed up. No one recovered the watch. They said it was not in the room. I went outside the door and had my phone ping my watch. It was indeed in the room. I demanded someone bring me to the room to get it and it was in the room (fell off the nightstand and was right next to the bed on the floor). If I had not demanded they bring me to my room my watch never would have been returned. I had extreme difficulty sleeping due to the thin pillows and noise. I knew noise couldn't be fixed so I asked for a firmer pillow. I was told housekeeping would bring it. I waited three hours. No one came. I called again, I was told housekeeping might bring something if they had it. No one came. The next morning I saw housekeeping and asked for a firmer pillow. Within 20 minutes they brought 2 new pillows but they were the exact same thin pillows that were already had on the bed. I was told in the morning there is coffee and light food available complimentary. I went in the morning and there was nothing food wise but the food available for purchase. On Sunday my bed was barely made, pillows were left on the floor, the bed was sloppy and my trash wasn't dumped. The room was never vacuumed the entire time I was there even when I asked for cleaning. The toilet paper holder came apart and instead of housekeeping putting it back together they left it on the floor with toilet paper behind the toilet. Every time I entered my room it smelled like I was entering a ski locker room. It was disgusting. I often opened my window as long as I could tolerate it as it smelled so sour. I should have stayed at a different hotel and certainly will in the future. …
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Review collected in partnership with this hotel
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Manager Newport Hotel Group, General Manager at Snake River Lodge and Spa
Responded Apr 6, 2023
Thank you for taking the time to provide your feedback on your recent stay with us. We apologize for the various issues you experienced during your stay, and for the lack of response from our staff in addressing your concerns in a timely manner. We take all feedback seriously and will use your comments to improve the experience for all of our guests. We will be sure to follow up with our housekeeping team to ensure that these issues are addressed and corrected moving forward. We also apologize for the confusion regarding the complimentary breakfast and skier snacks, and we will take steps to ensure that our guests are provided with accurate information moving forward. Again, we apologize for the issues you experienced and thank you for bringing them to our attention. We hope that you will give us another chance to provide you with a better experience in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent location with a short walk up the stairs to all the lifts, great restaurants within a short walk as well. Ski valet very convenient, nice hot tub, great breakfast, we had a delightful time Will definitely come back again and was perfect for the two of us!
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Review collected in partnership with this hotel
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Manager Newport Hotel Group, General Manager at Snake River Lodge and Spa
Responded Apr 6, 2023
Thank you for taking the time to share your experience of staying with us. We're thrilled to hear that our location was excellent for your needs. We're pleased that we could provide you with a comfortable stay, and that you plan to visit us again. We appreciate your kind words and look forward to welcoming you back in the future. Thank you for choosing to stay with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This place is terrible!! Do not book. The customer service was non existent, the hotel was old, our first room smelled like dog (and we are dog people), the breakfast buffet is powdered eggs and precooked bacon - all for $25/person, the bar was tiny and terrible service just like the breakfast room. Only 1 day had the apps/cookies in the lobby, coffee they have around the hotel sucks. Would never recommend it. Jackson Hole is over rated - and we’ve been to many resorts. No good Apres options except one place with a DJ on Saturday/Sundays.
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Manager Newport Hotel Group, General Manager at Snake River Lodge and Spa
Responded Mar 29, 2023
We are sorry to hear that you had a negative experience during your stay. We take all feedback seriously and strive to provide the best possible service to our guests. We will be sure to address these concerns with our team going forward. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My adult siblings and I took our families to Jackson Hole in March of 2023 for a week and lucked into discovering Snake River Lodge. For the skiers, it was ideal - ski on, ski off the mountain. It came with a ski valet team...a gaggle of young people in their 20s who were easy breezy for problems or questions big and small. I rented from the valet and they were flexible and helpful in addressing an injury I developed the first day, trying different boots and conferring with each other about how to address it. The mountain was intense, and coming back after skiing to the amazing indoor/outdoor pool was so relaxing and fun. For the non-skiers, the space is warm and charming, with lots of places to sit, read, eat, and drink. The spa is free to use, and the gym is spotless with a nice view of the mountain. Three in our group had stellar massages. We would meet up in the spa, at the pool, at the bar, or by the fireplace throughout the day. The pool is such a great perk...great for kids and adults, and open into the evening. I brought cross country skis and discovered that the entrance to Teton National Park is a mile down the road. I skied three miles into the park to a lake and made it home before dark (bring water...and bear spray if you once the bears emerge from hibernation). The breakfast had options for everyone. From the breakfast room, we had a great view of the mountains every morning. One night we ordered takeout from Teton Thai, a restaurant about 50 yards away, and ate gathered around the fireplace in the lobby. Ideal family meal. (Teton Thai takes an hour+, be prepared...but worth it) Everyone on staff was warm and helpful. Further proof...one of my kids was sick the whole trip (we took 2 trips to emergent care) and barely left the room, and still said it was a great vacation. The cleaning staff even helped us by setting a specific time to clean every day so we could move the kid to another room so that the room could get cleaned. Skiing is expensive and if you feel like you aren't getting your money's worth, it's hard to enjoy. This trip reminded me how much I love skiing and how happy I am that I can give this opportunity to my kids. We were in great hands at Snake River Lodge. Highly recommend for adults on their own or for families...really hope to return.…
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Manager Newport Hotel Group, General Manager at Snake River Lodge and Spa
Responded Mar 20, 2023
Thank you for taking the time to share your wonderful experience at Snake River Lodge. We are thrilled to hear that you and your family had such a memorable vacation and that we could provide the ideal experience for the skiers and non skiers in your group. Thank you for sharing tips on the hotel amenities and local area which will be helpful to other guests. We appreciate your kind words and hope to have the opportunity to welcome you and your family back to Snake River Lodge in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$319 - $641 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
snake river lodge & spa, a rock hotel teton village, snake river lodge and spa, a rockresort, snake river hotel, snake river teton village
FORMERLY KNOWN AS
Snake River Lodge & Spa, A RockResort
LOCATION
United StatesWyomingJackson HoleTeton Village
NUMBER OF ROOMS
155
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Frequently Asked Questions about Snake River Lodge and Spa
Which popular attractions are close to Snake River Lodge and Spa?
Nearby attractions include Teton Village Sports (0.1 miles), Teton Village Hiking Trails (0.08 miles), and Jackson Hole Bike Park (0.08 miles).
What are some of the property amenities at Snake River Lodge and Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Snake River Lodge and Spa?
Top room amenities include air conditioning, a flat screen TV, and a view of the mountains.
What food & drink options are available at Snake River Lodge and Spa?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Snake River Lodge and Spa?
Yes, valet parking is available to guests.
What are some restaurants close to Snake River Lodge and Spa?
Conveniently located restaurants include Spur Restaurant & Bar, Teton Thai, and Westbank Grill At Four Seasons Jackson Hole.
Are there opportunities to exercise at Snake River Lodge and Spa?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is Snake River Lodge and Spa located near the city center?
Yes, it is 0.06 miles away from the center of Teton Village.
Are any cleaning services offered at Snake River Lodge and Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Snake River Lodge and Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Snake River Lodge and Spa?
Many travelers enjoy visiting Mormon Row Historic District (9.5 miles) and Saint John's Chapel (8.2 miles).