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BEST WESTERN Inn at Sundance

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236 Reviews from our TripAdvisor Community

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Showing 223: English reviews
1 review
1 of 5 stars Reviewed 1 week ago

Requested a late check out. There normal check out time is 11:00am. They agreed, when I checked in to an additional hour of Noon. I got back at 10:15am and the room had been partially cleaned. There was no bed linens and no towels left in the room. I went to the front desk to ask about the late check... More 

Helpful?
Thank Gary S
Carla E, Manager at BEST WESTERN Inn at Sundance, responded to this review

Gary S. I am sorry your experience was unsatisfactory. However, you chose to escalate the circumstances and situation. We conducted ourselves in a professional manner while attempting to be accommodate your needs. To recap the situation: You were here to run as part of a marathon and requested a late check out (12:30) which was granted. That morning at 9:30... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

I actually downloaded TripAdvisor to my phone so I could give a review on this place. We're on our way from Mount Rushmore to Devils Tower and Yellowstone and just happen to stop here for the night. The room looks brand-new beds were comfortable super clean room, the staff was amazingly helpful and polite. I won't hesitate to stay here... More 

Helpful?
Thank Tom B
Carla E, Manager at BEST WESTERN Inn at Sundance, responded to this review

On behalf of myself and the rest of our staff, thank you for taking the time to write a review. We are pleased you enjoyed your stay and very much appreciate your positive feed back. We hope you will visit us again. More 

Medina, Ohio
Level Contributor
40 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I both liked the Best Western Sundance. It is a quiet, unassuming little place and is an excellent base for visiting Devil's Tower. Oh, the room is nothing particularly special, but the beds were good and things remained quiet all through the night. We did not partake of the breakfast, but we were assured by the management... More 

Helpful?
Thank Bruce B
Carla E, Manager at BEST WESTERN Inn at Sundance, responded to this review

Thank you for your wonderful review. I will be sure to share it with the staff. I hope you will have occasion to travel our way again! More 

San Jose, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Friendly staff, clean and well appointed rooms, great breakfast. Conveniently located right off the highway and next to a gas station. Plenty of parking. I would stay here again any time and recommend it to friends and family.

Review collected in partnership with Best Western

Helpful?
Thank Todd E
Carla E, Manager at BEST WESTERN Inn at Sundance, responded to this review

Thank you for taking the time to write a review and for the kind words. We hope you will visit us again soon! More 

San Antonio, Texas, United States
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

out in the middle of nowhere. Still it is a very nice place to go if you are going to go to Devils Tower. We went to the tower in the morning and after that went to the Buffalo fall. Really pretty nice and ended the day in Deadwood. Good night sleep, reasonable breakfast. Really a very clean place.

Helpful?
Thank Joe R
Carla E, Manager at BEST WESTERN Inn at Sundance, responded to this review

Thank you for the positive feed back and for taking the time to review our hotel. We look forward to you visiting again. More 

Renton, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

The bathtub drain didn't work, and the beds were stiff and uncomfortable. The daily service did not meet our expectations: The staff did not replace our empty Kleenex box, and they did not make up the bed nearly as nicely or neatly as it was on our first night. Wireless internet was slow and dropped the connection frequently when we... More 

Review collected in partnership with Best Western

Helpful?
Thank Chad L
Carla E, Manager at BEST WESTERN Inn at Sundance, responded to this review

I apologize for your less than optimal experience. We are constantly striving to improve and will use your input to help us achieve that goal. We hope you will come back again and give us a chance to provide the quality experience we strive to. More 

Chicago, Illinois
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Stopped by after seeing Devil's Tower and was pleasantly surprised at the qualify and cleanliness of the hotel. I highly recommend this hotel if you are staying in the area. We enjoyed our stay in Sundance

Review collected in partnership with Best Western

Helpful?
Thank nancee6338
Carla E, Manager at BEST WESTERN Inn at Sundance, responded to this review

Thank you for taking the time to review our hotel. We value your opinion, it helps us to know what we are getting right and what we nee to improve. Hope you will be able to visit our area again. More 

Watertown, Wisconsin
Level Contributor
6 reviews
6 hotel reviews
4 of 5 stars Reviewed August 21, 2016

we arrived the evening of august 18, 2016. everything went smooth at the check in, even though the reservation was in one name and we wanted to separate rooms into two separate bills as we are both best western reward members. our room was very clean and presentable. the breakfast was very good and had good variety of selections, both... More 

Review collected in partnership with Best Western

Helpful?
Thank Stephen Z
Carla E, Manager at BEST WESTERN Inn at Sundance, responded to this review

On behalf of myself and the staff thank you for taking the time to review our Hotel. We are pleased you enjoyed your stay and hope to see you again soon. More 

Tulsa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 19, 2016

We stayed at this hotel for one night. We got in late and then were headed out early in the morning for Devil's Tower. Then on our way to Yellowstone the following day. We had already been traveling 6 days (of our 16 day trip), so I took advantage of the laundry facilities to wash a few things while I... More 

Helpful?
Thank CA-OKLA
Carla E, Manager at BEST WESTERN Inn at Sundance, responded to this review

Thank you for for the wonderful review! We strive to maintain the highest quality of customer service possible, so it is great to receive such positive feedback. I will be sure to share this with the staff. We hope you will visit us again soon. More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 16, 2016 via mobile

Stayed for the rally. Housekeepers are wonderful, breakfast attendents are wonderful as is front desk. Definitely recommended. Bed was amazing and comfortable, pillows were the best I've had in hotels so far.

Helpful?
Thank tttravelerr
Carla E, Manager at BEST WESTERN Inn at Sundance, responded to this review

Thank you for taking the time to review our hotel. We appreciate the positive feedback. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
Official Description (provided by the hotel)
Brick, stucco & siding, concrete floors, extra sound proofing - Scenic Black Hills town with easy access to I-90. The Best Western Inn at Sundance (new in 1997) has an indoor pool room which features a beautiful inland cedar finish, hot tub and sun deck. We offer guest laundry, gift shop, free continental breakfast and oversized guestrooms including free HBO and the Disney channel with expanded cable television. ... more   less 

Additional Information about BEST WESTERN Inn at Sundance

Address: 2719 East Cleveland, P.O. Box 927, Sundance, WY 82729
Location: United States > Wyoming > Sundance
Price Range: $107 - $132 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Inn at Sundance 2.5*
Number of rooms: 40
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Also Known As:
Best Western Sundance
Sundance Best Western
Best Western Hotel Sundance
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