Newcastle Lodge & Convention Center
22918 US Highway 85, Newcastle, WY 82701-6901
Lowest prices for your stay
$99
Free cancellation until 04/08/23
No prepayment needed
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About
#1 of 3 Specialty lodging in Newcastle
Location
4.7
Cleanliness
2.0
Service
4.1
Value
5.0
Newcastle Lodge and Convention Center is a new 59 unit property. Offering standard rooms, kings, family and beautiful Jacuzzi suites. Conveniently located on Hwy 85, our warm friendly staff are waiting to welcome you! From the moment you enter our lobby, decorated in beautiful western decor, you will feel right at home! Each room features old time art work from the Anna Miller Museum. We are proud to give you a look back into our towns heritage and past. Choose from poolside rooms, heavenly beds, state of the art fitness center and a complimentary breakfast that will send you off with a smile. After you check in, try out Grazers Burgers and Beers, featuring 14 fresh never frozen homemade burgers, French fries and chips, 12 COLD beer on tap and an assortment of wines! Located right inside the Lodge!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Golf course
Hiking
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Hot tub
Bar / lounge
Restaurant
Breakfast available
Kids' meals
Vending machine
Fishing
Patio
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Non-smoking hotel
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Microwave
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Location
Contact
22918 US Highway 85, Newcastle, WY 82701-6901
Getting there
Rental CarsSee all Newcastle rental cars
29Reviews1Q+A4Room tips
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Location: good overnight stay before attending Custer Buffalo Roundup, 45 minutes away, much cheaper than those in Custer; big parking lots Front Desk: excellent and quick even we don’t have advanced reservation Room: very nice and roomy, clean, regular shampoo and conditioner, no lotion, no shower cap; towels are clean and in good quality! Comfortable beddings! Breakfast included: tasty sausages and scrambled eggs, great do-it-yourself waffles, individual wrapped pastries Overall, it’s an excellent hotel at good prices
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Date of stay: September 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Linda Ahlers, General Manager at Newcastle Lodge & Convention Center
Responded Sep 28, 2021
Thank you for staying and this great review. We are the hidden treasure at the base of the Beautiful Black Hills!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Booked a room through Expedia 2 months in advance and received a phone call at 3:37 pm the day of my check-in stating that they gave my room away. The assistant manager decided to give my reservation away and offered a room at an rundown hotel down the road - Staff at the front desk were horrible and rude. Hotel looked dirty and outdated.
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Date of stay: July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Linda Ahlers, General Manager at Newcastle Lodge & Convention Center
Responded Jul 31, 2021
We apoligize for your experience. Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
When I booked the room, it had 4 rooms available. We were trying to find a room coming from Mt. Rushmore, and this was the one that I picked. Upon entry, the place looked charming and cozy. I got to the front desk to check in, and the rather rude blonde haired lady told me she didn't have a room for me. I said that I already booked it and it said that there were other rooms available. She said, that there were 4 dirty rooms and I can't stay. I was already exhausted and had to travel another 45 minutes before I found a shady motel to stay in. I should have asked for the manager, it takes 20 minutes to clean a room! Bad service and lost a customer, gained a bad review!
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Date of stay: June 2021
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Linda Ahlers, General Manager at Newcastle Lodge & Convention Center
Responded Jul 29, 2021
I would like to personally apologize for your experience. I have addressed the situation with my desk staff.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had an amazing visit. Our front desk clerk went above and beyond to help us out. She was very professional and helpful. We dealt with a few rude people earlier and it was nice to have someone smile and help you out. Thank you for everything. We will stay here again
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Date of stay: June 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Linda Ahlers, General Manager at Newcastle Lodge & Convention Center
Responded Jul 29, 2021
We are all so glad your experience met with your expectations. We look forward to welcoming you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My boyfriend and I stayed here on the way north up to Devil’s Tower. He wanted to camp out, I didn’t as it was late (10 pm) when we arrived in the Newcastle area. Thankfully this hotel had availability and the price was right( ($115, incl taxes). Looked like they took all precautions for COVID-19. Our room was very clean and had all amenities, including plenty of outlets for us to recharge our electronic devices. Though we only used one bed, our room had two comfortable queen size beds. The shower was warm and the coffee provided was great. Breakfast was included and was prepared for each of us individually (due to the virus); they offered the usual breakfast selection. I would definitely stay here again.
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Date of stay: September 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Linda Ahlers, General Manager at Newcastle Lodge & Convention Center
Responded Oct 12, 2020
Thank you so much for this great review. We are doing all we can, during these very unusual times, to ensure all our guests receive the best stay possible! Wishing you safe travels!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here on our way home from visiting Crazy Horse and Mount Rushmore. The staff were very friendly and accommodating. The room was very clean and generously sized. We ate at the restaurant on premises and the food was good and the staff were very friendly as well. We would definitely stay here again.
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Date of stay: September 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Linda Ahlers, General Manager at Newcastle Lodge & Convention Center
Responded Sep 7, 2020
Thank you so much for taking time to give us this wonderful review. Customer service is our number one goal. We appreciate your business and look forward to the opportunity of welcoming you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Front desk people are incredibly nosey. They charged my card without telling us. They claimed room damage so they charged an additional fee for that. Stated that there was blood on a sheet, and the maid supposedly took pictures. Something that could be washed out. We had 2 young children that may or may not have gotten blood or dirt on their sheets. If they did it would be very minimal! But called it room damage. We are frequent travelers and have never ever been charged a room damage fee. We will never go back and we will not reccomend our friends to use this hotel. Beware!
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Date of stay: July 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Linda Ahlers, General Manager at Newcastle Lodge & Convention Center
Responded Aug 1, 2020
During these incredibly difficult times our housekeeping staff works very hard to ensure the rooms are sanitized and inspected for first rate service. I will personally look into the situation.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Upon getting to my room, I always check to make sure the linens are fresh. I noticed an odd dark spot showing through the sheet. So, I pulled the fitted sheet back to reveal a fresh, quarter-sized blood stain on the mattress pad. It had to have been there when the sheet was changed after the previous lodger. Also, my room smelled of body odor each afternoon upon arrival. After leaving the window open for several hours, it seemed to go away. Maybe I just got used to it? The soiled mattress pad was changed the next day, upon my request to the front desk. However, I should NOT have had to make that request. The smell came back every day by the time I returned to the room... I'm not sure my party will return to this hotel...
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Date of stay: March 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Linda Ahlers, General Manager at Newcastle Lodge & Convention Center
Responded Mar 11, 2020
Thank you for bringing this to my attention. We strive to provide a clean welcoming environment for all of our guests in every room. I have addressed this with my staff to ensure our strict standards of cleaning are met. It is my hope you will give us a second chance with your next trip to Newcastle.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I booked a hotel for tomorrow night on a Wednesday, in the middle of the week and I just received a snotty phone call from the front desk associate I'm assuming, stating that they were full and they were completely canceling my reservation at 6pm the day before I am supposed to be arriving. She ended the conversation with saying in a very rude, sarcastic manner "I sure hope you find somewhere else to stay"... For $116+ a night at your hotel in Newcastle wyoming, this short notice and the way they handled the phone call was a complete joke! I've stayed in this hotel before and it's a shame how the people working just represented a very nice hotel. Will not recommend doing business with them again.
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Date of stay: September 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Linda A, General Manager at Newcastle Lodge & Convention Center
Responded Sep 18, 2019
I would like to personally apology for my front desk person and thank you for bringing this to my attention. We have had some difficulties with the third party booking sites overbooking us. It is my hope that when in our area you will give us a second chance to provide you with great customer service. Please do not hesitate to call me direct to discuss further and to personally make your future arrangements. Linda/GM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Room was spacious, very clean. Nicely decorated. Free breakfast was very nice. Staff was friendly. Pool and whirlpool were pleasant and appointed with plenty of towels. Fitness center is the largest and best equipped we have seen in our travels all over the world. Nice casual restaurant off the lobby. Great for tired travelers who don't want to go anywhere else once they get to their hotel. Spacious beautiful lobby.
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Date of stay: July 2019
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Linda A, General Manager at Newcastle Lodge & Convention Center
Responded Aug 10, 2019
The Staff and I want to thank you so much for taking the time to give us this wonderful review. It is our focus and goal to give the best possible stay to all our customers. We wish you a wonderful vacation and hope we have the opportunity to see you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$100 - $120 (Based on Average Rates for a Standard Room)
LOCATION
United StatesWyomingNewcastle
NUMBER OF ROOMS
59
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Frequently Asked Questions about Newcastle Lodge & Convention Center
Which popular attractions are close to Newcastle Lodge & Convention Center?
Nearby attractions include Anna Miller Museum (0.4 miles) and Dogie Theatre (1.1 miles).
What are some of the property amenities at Newcastle Lodge & Convention Center?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Newcastle Lodge & Convention Center?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Newcastle Lodge & Convention Center?
Yes, free parking is available to guests.
What are some restaurants close to Newcastle Lodge & Convention Center?
Conveniently located restaurants include Donna's Main Street Diner, Isabella's, and Wayback Burgers.
Are there opportunities to exercise at Newcastle Lodge & Convention Center?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Newcastle Lodge & Convention Center?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Newcastle Lodge & Convention Center?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Newcastle Lodge & Convention Center offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Is Newcastle Lodge & Convention Center accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.