Candlewood Suites Gillette, an IHG Hotel
904 Country Club Road, Gillette, WY 82718
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About
#7 of 28 hotels in Gillette
Location
4.6
Cleanliness
4.7
Service
4.6
Value
4.5
We are conveniently located off I-90, the Candlewood Suites® Gillette hotel offers apartment-style suites that feel like home, perfect for both business and leisure guests in need of long-term accommodations. Corporate guests looking for hotels in Gillette, WY can rest easy knowing we offer free high-speed wifi. We are centrally located, and are close to Powder River Coal, Halliburton, WyoDak, and the Dry Fork Power Plant. In addition, Campbell County provides more than 35% of the nation's annual coal production, and our Gillette hotel is an easy drive from area mines. If you are looking for exhilarating, heart-pumping fun, head to the Gillette Thunder Speedway for a race. We are a short drive from Keyhole State Park, Bighorn National Forest, and the Black Hills if you want fresh air and adventure beyond the Gillette city limits. You'll feel so comfortable in our suites Gillette may start to feel like your new home.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Kids stay free
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Business Center with Internet Access
Parking
Wifi
BBQ facilities
Convenience store
Non-smoking hotel
Outdoor furniture
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business
Languages Spoken
English, Spanish
Location
904 Country Club Road, Gillette, WY 82718
Candlewood Suites Gillette, an IHG Hotel
Getting there
Somewhat walkable
Grade: 57 out of 100
57
42 Restaurants
within 0.75 miles
135Reviews0Q+A25Room tips
Reviews
Traveler rating
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Most Recent
5+ years ago I used to stay at this hotel a week month. I had terrible service from the manager and checked out, and I've been staying at the Holiday Inn ever since. I made a mistake and accidentally booked a room at the candlewood again. I requested a room away from elevators and away from the first floor. They gave me the room on the first floor across from the elevators. I requested a different room. I was then told there was no other rooms available. dejavu I said that I was not interested and would stay at a different hotel. Magically a room on the third floor away from elevators opened up. The hotel has gone downhill. Common areas and hallways are not very clean all the carpet is stained. The room is clean. Seems there was an issue with my credit card, not sure why I have one on file and I gave my credit card to the girl when I checked in. So instead of anyone phoning me to let me know there was an issue they just cancelled my hotel room key. so, after hauling all of my equipment and stuff up to my room, only to find out my hotel key didn't work I was not impressed. Even more not impressed when I waited downstairs for 15 minutes for someone to answer who is in the next room. only to find out my card was cancelled because they had a credit card issue. I suggested next time they call someone instead of cancelling the room key. …
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Date of stay: April 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from IHG Service, Owner at Candlewood Suites Gillette, an IHG Hotel
Responded May 9, 2023
Hi dw980111, Thank you for staying at our Candlewood Suites Gillette. We support the independence and residential feel that extended stay guests often want. I'm sorry for the issues you experienced. I have forwarded your comment to our hotel management team for reference to enhance our services and facilities. I also sent you a private message to extend our sincere apology. We would like to see you again on your next stay in town. At IHG Hotels and Resorts, we appreciate every feedback. Best regards, Dominador R. Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Booked based on reviews. Room was not thoroughly cleaned with personal items left from previous guest and table had food spots and water rings. Empty shower bottles. Could not get a receipt when called twice. Email did not come with two email addresses. Manager said I should have taken pictures, certainly had an attitude and did not apologize. Don’t stay here. There are other choices
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Date of stay: September 2022Trip type: Traveled on business
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Crystal Cundall, General Manager at Candlewood Suites Gillette, an IHG Hotel
Responded Sep 29, 2022
Dear Mountaingirl54. We are very sorry we did not WOW you this trip. We understand the bottles were empty and the hair dryer didn't work. We remedied that situation and are very sorry you didn't come into a room that meets our expectations and certainly didn't meet your expectations. I only asked if you'd gotten pictures because by the time I saw the room, the very next morning after you checked in, all of your belongings were out and you looked very comfortable in your room. We are training new houskeepers and there is a very good chance the room was not cleaned as we would have expected. I know you wanted a different room, but we were sold out those several nights you were in house. As far as getting receipts, that is an issue we have been having with our reservation system and have back up procedures that I will remind my staff about. Please call me personally if you still need a receipt. Being confrontational with front desk and calling staff names is definitely not the way to get any help with your issues and we welcome feedback if presented in a respectable manner. We invite you back to our property on your next travels and give us a second chance to WOW you. Respectfully, Crystal Cundall, Assistant GM, Candlewood Suites, Gillette WY
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kierra Bulkley and Crystal Cundall run a great hotel. You feel like your at home when you are over a 1000 miles away. The rooms are super clean an up to date. Beds are very comfortable. The staff is super super friendly. The pantry is well stocked and has a wide variety of foods for that late night or early morning snack. This is one of the best IHG hotel chains I have stayed at. Thank you guys for a great stay and we will be back.
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Date of stay: August 2021
Value
Rooms
Service
Room Tip: The rooms have a kitchenette. All the rooms are great.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Crystal Cundall, General Manager at Candlewood Suites Gillette, an IHG Hotel
Responded Sep 29, 2022
Carl and Sheila, Thank you so much for the amazing review! We are so happy you stayed with us and truly hope you come back and stay with us again. You were amazing guests and the staff really enjoyed you staying with us. See you next year! Crystal Cundall, Assistant GM, Candlewood Suites, Gillette WY
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
From checkin to room assignment to answering questions about town to seeing a room that is clean, neat, roomy and very attractive. It has a work station for business, a desk chair, a comfortable easy chair and a great bed. Also the amenities of stove, fridge-full size and a dishwasher. Clearly a great place to stay.
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Date of stay: August 2021Trip type: Traveled solo
Room Tip: About 3 blocks of of I-90.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Crystal Cundall, General Manager at Candlewood Suites Gillette, an IHG Hotel
Responded Sep 29, 2022
Scenic15825734124, We are very happy you enjoyed your stay and found it met all of your needs. Our rooms all have the kitchenettes and desk chairs and recliners. It is a great little home away from home. Please come back to see us! Crystal Cundall, Assistant GM, Candlewood Suites, Gillette WY
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Disappointing to have front desk clerk without face protection. Hotels are supposed to be bending over backwards to make things sanitary and make customers feel comfortable. Hand sanitizer is available, but no masks are NOT ok. To bad because rooms are nice and comfortable. When folks from all over the country are staying here you need to take Civod 19 seriously and wear masks to protect others even if you don't like it.
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Date of stay: August 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from IHG Service, Owner at Candlewood Suites Gillette, an IHG Hotel
Responded Aug 23, 2020
Hello PlanetR, Thanks for choosing to stay with us among your many lodging options. We also appreciate your candid remarks. I am elated to learn that you found our beds comfortable. Please know that our guests and employees have always been our top priority, and in response to COVID19, IHG has set protocols in compliance with local government guidelines/regulation to ensure the safety and welfare of all our stakeholders. I understand that anyone not wearing a mask can cause concern. Know that your feedback is important, and I have conveyed your remarks to our hotel’s upper management as a reference for continuous improvement on our services and strict implementation of our safety protocols. We hope to welcome you back and show you an experience that we can be proud of. Best, Kenneth F. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was a great value for the money we paid. We were traveling cross country with three dogs and the king suite was wonderful. The room was clean, large, well-stocked. We, and our dogs, were very comfortable in it. My only complaint is that you have to use the side doors to bring your pets in/out and juggling dogs and trying to use my key card whilst simultaneously holding open the plastic cover over the card reader was really difficult. The ramp to the parking lot was super icy, and, while I know it's winter, if you are telling people that's how they need to enter/exit with pets, it should have been better maintained. Other than that, it was just what we expected.
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Date of stay: February 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mary-BethFlanders, General Manager at Candlewood Suites Gillette, an IHG Hotel
Responded Feb 14, 2020
Thank you so much for staying with us at the Candlewood Suites in Gillette Wyoming. We love having dogs stay with us! We keep dog bones on the desk just for our furry guests. We love to visit with them. So I am unsure of which agent told you to only use the side doors, but I will be talking to them all. You could have used any entrance/exit. I am so sorry for the inconvenience. We hope if you are in the Gillette area, you stay with us again. Your friend in hospitality,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at this hotel yesterday and will most likely look up other Candlewood hotels on our way through the US. Very clean, very very well priced, the suite offers convenience and room to exhale, free laundry and gym facilities, walking distance from many restaurants, shops and take aways. The window also opens a bit which is important to us as we hate aircons. The huge fridge/freezer in the room has its own ice maker built in. The room has a coffee machine, massive microwave oven, stove, table, tv, huge soft bed and big closet. You can easily stay here with comfort for an extended period. Additional supplies are availalable in the honesty shop downstairs. Great find. Happy travellers.
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Date of stay: September 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mary-BethFlanders, General Manager at Candlewood Suites Gillette, an IHG Hotel
Responded Sep 6, 2019
Thank you for staying with us at the Candlewood Suites in Gillette Wyoming. I am so happy to read that you had a great stay and enjoyed all of our amenities. I hope you were able to get all of your laundry done before the next leg of your trip. If you are ever in the Gillette area, please stay with us once again. We would love to have you! Your friend in hospitality
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room was very clean. The bed was comfortable. But I am sensitive to the smell of pets. Clearly pets have been allowed to the room I stayed. If you don't mind the smell, this hotel is great for you.
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Date of stay: August 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mary-BethFlanders, General Manager at Candlewood Suites Gillette, an IHG Hotel
Responded Aug 5, 2019
Thank you so much for staying with us at the Candlewood Suites in Gillette Wyoming. I am so happy you had a good stay. I am sorry to hear your room had a pet smell. Our housekeepers and maintenance personal spend extra time in rooms that had pets, to get any hair and smell out of the room. They must have just missed that one or the smell was faint enough that they didn't catch it. Again I am so sorry about the smell. Your friend in hospitality
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had a pet and they were very friendly. The place was very clean and so was the room. The room was a true suite. The bed was very comfortable and supportive. It wasn't soft at all, which is what I like. It had a coffee maker and not a Keurig. I don't like keurigs! I would stay here again, as long as it stays like this.
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Date of stay: June 2019Trip type: Traveled solo
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mary-BethFlanders, General Manager at Candlewood Suites Gillette, an IHG Hotel
Responded Jun 12, 2019
Thank you for staying with us at the Candlewood Suites in Gillette Wyoming. I am so happy to hear you had a great stay. We do love our pets. We just switched all of our mattress out for new ones, so its great to hear you enjoyed your bed. I hope the next time you are in Gillette, you stop by and stay with us again. Your friend in hospitality
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Check in/out quick and easy. Friendly reception from staff who offered us a very good restaurant recommendation along with a coupon/discount that saved us a few bucks. Room was spacious, comfortable, quiet and clean. Mini kitchen was more than we needed but would probably be appreciated by someone with a lengthier stay. DVD player in room and DVD's in lobby which I believe were complimentary to borrow. Large laundry room off lobby looked well illuminated and maintained as well though we did not use them. Convenient parking near front entry. Very good value for all that was provided.
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Date of stay: September 2018Trip type: Traveled as a couple
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Not the right property for you?
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PRICE RANGE
$94 - $113 (Based on Average Rates for a Standard Room)
LOCATION
United StatesWyomingGillette
NUMBER OF ROOMS
83
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Claim Your ListingCANDLEWOOD SUITES GILLETTE, AN IHG HOTEL $105 ($̶1̶2̶3̶) - Updated 2023 Prices & Reviews - WY
Frequently Asked Questions about Candlewood Suites Gillette, an IHG Hotel
Which popular attractions are close to Candlewood Suites Gillette, an IHG Hotel?
Nearby attractions include Dalbey Memorial Park (0.5 miles), Mac & Roonies (0.5 miles), and Emma Bleu (0.04 miles).
What are some of the property amenities at Candlewood Suites Gillette, an IHG Hotel?
Some of the more popular amenities offered include free wifi, a fitness center, and free parking.
Which room amenities are available at Candlewood Suites Gillette, an IHG Hotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Candlewood Suites Gillette, an IHG Hotel?
Guests can enjoy barbeque facilities during their stay.
Is parking available at Candlewood Suites Gillette, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Candlewood Suites Gillette, an IHG Hotel?
Conveniently located restaurants include The Prime Rib Restaurant & Wine Cellar, The Main Bagel Company, and Armando's Taco & Pasta Shop.
Are there opportunities to exercise at Candlewood Suites Gillette, an IHG Hotel?
Yes, guests have access to a fitness center during their stay.
Does Candlewood Suites Gillette, an IHG Hotel have an airport shuttle?
Yes, Candlewood Suites Gillette, an IHG Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Candlewood Suites Gillette, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Candlewood Suites Gillette, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Candlewood Suites Gillette, an IHG Hotel?
The staff speaks multiple languages, including English and Spanish.