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The Historic Plains Hotel

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The Historic Plains Hotel
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549 Reviews from our TripAdvisor Community

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Showing 516: English reviews
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 4, 2014

Just got back from a get together with an old friend. I reserved a room at The Plains by phone (i intensely dislike booking through a website) with the assistance of a young man named Jordan who was working the Plains front desk. He was so helpful and friendly and assured me I would be pleased with the room. Well,... More 

Helpful?
Thank pattipd53
plainshotel, Public Relations Manager at The Historic Plains Hotel, responded to this review

Thank you for taking the time to share your experience at the Historic Plains Hotel. We very much appreciate and value your feedback and will share it with our team. Your comments will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.... More 

Boulder, Colorado
Level Contributor
230 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
3 of 5 stars Reviewed September 30, 2014

...which I need to say first, because this place definitely has some shortcomings. It's good example of how difficult it is to truly renovate and modernize a historic property. Slow, phone-booth-sized elevator; dingy, tattered hallways; antiquated plumbing in the room; poor wi-fi coverage. Parking is problematic. That being said, the beds and bedding were very comfortable, the rooms themselves were... More 

Helpful?
Thank marcolius
plainshotel, Public Relations Manager at The Historic Plains Hotel, responded to this review

Thank you for taking the time to share your experience with staying at the Historic Plains Hotel. It is wonderful to work in a landmark historical property, but it has its challenges, which we are continually improving upon to ensure our guests have an enjoyable stay with us. Thank you for all your comments. They truly make a difference! Your... More 

Albuquerque, New Mexico, Usa
Level Contributor
54 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed September 25, 2014

We chose the Plains Hotel for a two-day stay, because it is located right downtown and is an historic property, which we have found can be good values and fun places to stay (as opposed to the cookie-cutter modern facilities) if they have been properly renovated. Making the reservation was no problem, the staff was helpful, and the room was... More 

Helpful?
Thank Kyle N
plainshotel, Public Relations Manager at The Historic Plains Hotel, responded to this review

Thank you for sharing your experience at the Historic Plains Hotel. We greatly appreciate your feedback as it ensures us to continue striving for excellence in our customer service, our accommodations and guest relations. I will be sure to share all your input and comments with our staff so they can do their part to make your visit with us... More 

San Francisco, California
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed September 22, 2014

I'd give them a score of zero if that was an option. First time I stayed here, the rooms and common areas were not clean and the staff was surly. I thought I'd give them a pass based on what the front desk clerk said (was told "we're having illness issues with housekeeping"). Second time I tried to stay here,... More 

Helpful?
2 Thank LessFrequentTraveler
plainshotel, Public Relations Manager at The Historic Plains Hotel, responded to this review

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We will address your reservation issue with our staff to ensure that... More 

Leatherhead, United Kingdom
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed September 19, 2014

Interesting building reception staff not helpful and we were told to park on a site by the railroad not very salubrious. The room did not smell fresh but we were able to open the window which helped ,beds clean and comfortable but furnishings tired and I still have the shivers when I think of the green stained flannel laid out... More 

Helpful?
Thank Pat P
plainshotel, Public Relations Manager at The Historic Plains Hotel, responded to this review

On behalf of our entire team, I would like to apologize for the lack of customer service at the front desk. We are addressing this issue with our front desk staff, and we are terribly sorry for the stained cloth in your room. Again, we are addressing these issues with our staff, and we thank you for your comments as... More 

Gateshead, United Kingdom
Level Contributor
32 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed September 14, 2014

We arrived early and were greeted by Clay who was very friendly and arranged to have our room cleaned quickly so we could check in. He also explained about parking which was in a nearby multi-story. This wasn't really a problem at all. Our room was clean, comfortable and had a new carpet. We had a view towards the depot... More 

Helpful?
Thank Africabat
plainshotel, Public Relations Manager at The Historic Plains Hotel, responded to this review

Thank you for sharing your positive experience at the Historic Plains Hotel! We very much appreciate and value your feedback and will share it with our team. Your comments will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services. It makes us smile when we get such pleasant and positive... More 

Santa Fe, NM
Level Contributor
95 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 stars Reviewed September 12, 2014

Chose this place on a whim online as a stop on our way to Yellowstone for our honeymoon. Not disappointed - the front desk staff were fun, friendly and helpful, recommending places to go for dinner, etc. The rooms are nice, not super fancy and I wasn't expecting them to be as large as they are inside. The bed was... More 

Helpful?
Thank NissanDragger
plainshotel, Public Relations Manager at The Historic Plains Hotel, responded to this review

Congratulations! We very much appreciate and value your feedback, and we were happy to be a part of your honeymoon. Your positive comments are important to us and we will be sure to share them with our staff! They will be a great source of encouragement for the staff as we continually strive to provide an enjoyable experience for all... More 

Asheville, North Carolina
Level Contributor
83 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed September 2, 2014 via mobile

The hotel didn't get off on the right foot. They lost my reservation due to a "new system". Good thing I had my confirmation email. The room is okay. Could use some updates. I know they are going for that old timey feel, but it looks more 70's than anything. The a/c in the window is held together by a... More 

Helpful?
Thank Vols_Rock
plainshotel, Public Relations Manager at The Historic Plains Hotel, responded to this review

I would like to apologize for failing to exceed your expectations and for the poor service you received at the front desk. While it is true that we have been working with a new system, it was our error and should have been handled more diplomatically. We have been working more closely with our front desk staff to ensure our... More 

Yorkshire, UK
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed August 26, 2014

We were impressed by the beautiful lobby, especially the planets of the solar system painted on the ceiling. The hotel is right in the centre of the historic district. Parking is a problem. Our room was large and clean, had 2 double beds and a sofa area to watch TV, but in serious need of redecoration. The impression is dark,... More 

Helpful?
Thank roughguyd
Signal Mountain, Tennessee
Level Contributor
88 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
1 of 5 stars Reviewed August 22, 2014

I have yet to decide whether my research for an in-town hotel in Cheyenne was flawed or I simply missed the signals from other reviews. We had planned a two night stay in Cheyenne and selected the Plains. Upon arrival I quickly learned, to my dismay, that street parking was all that was available overnight and that after 10am in... More 

Helpful?
5 Thank William H
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
As a historic hotel of America, The Historic Plains Hotel has been a cultural landmark and society favorite of Presidents, movie stars and cattle barons for more than 90 years. Right in the heart of downtown and surrounded by Cheyenne's greatest attractions, The Historic Plains Hotel celebrates the rich legacy of the American frontier through colors, texture, and the natural materials of the Wyoming plains. Guests can come and experience the spirit of the west. ... more   less 

Additional Information about The Historic Plains Hotel

Address: 1600 Central Ave, Cheyenne, WY 82001-4693
Location: United States > Wyoming > Cheyenne
Price Range: $76 - $145 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Historic Plains Hotel 3*
Number of rooms: 130
Reservation Options:
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Also Known As:
Historic Plains Hotel
Historic Plains Cheyenne
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