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Parkway Plaza Hotel & Convention Centre

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Parkway Plaza Hotel & Convention Centre
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74 Reviews from our TripAdvisor Community

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Showing 73: English reviews
Riverton, Wyoming
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

We usually stay at the Parkway when we go to Casper. Usually it is a nice place to stay. This time, our room was extremely small and the air conditioning didn't work. We had an outside door, but it opened to the vending machines. Very noisy. The lighting was pretty harsh and the caulking in the tub was moldy.

Helpful?
Thank Michelle K
ManagerX1, Front Office Manager at Parkway Plaza Hotel & Convention Centre, responded to this review

Thank you for choosing to stay at our hotel. We are terribly sorry for falling short of expectations during your visit. Our front desk is staffed 24/7 to respond to requests and resolve unexpected issues. We are especially sorry if you reported an issue and we still failed to respond. We hope you will consider giving us a second chance... More 

Atlanta, Georgia
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I've been to the Parkway a couple of times now for business. They are definitely updating their hotel. It will be much, much better once it has been completed. The staff is super accommodating. Make sure you ask for a new room.

Helpful?
Thank SunnyDeSha
ManagerX1, Manager at Parkway Plaza Hotel & Convention Centre, responded to this review

Thank you for your stay at our hotel again. We are glad your overall experience was good, and that you liked our welcoming associates. We had a great time hosting you and hope to welcome you back to our newly renovated hotel. Amber Shepherd Front Office Manager More 

Lester Prairie
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Great customer service! Above and beyond the call of duty. I had left personal belongings at a local business and the staff had taken the time to retreive them for me. Great staff! Recommendations for additional dining was excellent.

Helpful?
Thank patriciakG2668BM
ManagerX1, Manager at Parkway Plaza Hotel & Convention Centre, responded to this review

Many thanks for choosing the Parkway Plaza Hotel & Convention Center for your business visit to our area. I’m pleased to read your review praising our team and recognizing their efforts in meeting your needs. I will share your kind compliments with them as a confirmation that their "can do" attitude is noticed and appreciated. We acknowledge you sharing your... More 

Tucson, Arizona, United States
Level Contributor
95 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed August 18, 2016 via mobile

Nice photo of the room on Hotels.com. Needed some sleep. Had been driving 24 hours plus. Booked the room from the app. Checked in (took 20 minutes!) -I think dude wanted to be sure the pool & spa were closed, so we couldn't use it. Anyway, the nice room? Yeah. No. It was a 1977 special with green wallpaper &... More 

Helpful?
Thank Betsy S
ManagerX1, General Manager at Parkway Plaza Hotel & Convention Centre, responded to this review

We are very sorry your stay did not live up to your expectations. While it appears we met your needs, we never want our guests to leave unhappy, and I will share your feedback with our staff to review where improvements should be made. I am sorry for the unpleasant experience. We do hope you will reconsider and stay here... More 

Travelers are raving about these Casper hotels

Level Contributor
4 reviews
4 hotel reviews
3 of 5 stars Reviewed August 6, 2016 via mobile

The Parkway is undergoing a remodel to update its mid 80s decor. A much needed upgrade, and along with it is a no smoking policy in the rooms. We got a room with two queen beds plus a rollaway bed for our family of five. The beds rocked every time someone rolled over and the room stank of cigarette smoke.... More 

Helpful?
Thank Carrie B
ManagerX1, Front Office Manager at Parkway Plaza Hotel & Convention Centre, responded to this review

Thank you for posting a review of your recent stay with us. We are glad your overall experience was good and you liked some of our facilities. However, we are sorry you were not 100% happy with our service. By letting us know where we dropped the ball, we know where we need to focus on additional training and improved... More 

San Francisco, California
Level Contributor
155 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 stars Reviewed July 25, 2016 via mobile

We were with a tour group and many of us had issue of key cards. They just couldn't open the door. The card readers on the locks were too old, just as the bath rooms and elevators. We are also surprised at dinner in the hotel restaurant. The taco salad was ruined by bad diced tomatoes. We had to return... More 

Helpful?
Thank Phil Y
ManagerX1, Manager at Parkway Plaza Hotel & Convention Centre, responded to this review

Thank you for being our guest. We appreciate your review as it points out areas where we need to focus on additional training. Please accept our apologies for falling short of providing you with an excellent stay. Your review has been shared with our leadership team so they can take appropriate measures to improve the services we provide to our... More 

Tulsa, Oklahoma
2 reviews
1 of 5 stars Reviewed July 25, 2016

This place was horrible will never stay here again and will tell people I know not to. Staff was rude the housekeeping was the worst they used profanity and were arguing with each other I stayed on 7-24-16 and this place is just disgusting the owner must be out of their mind to rent these rooms also was told by... More 

Helpful?
Thank Donald121985
ManagerX1, General Manager at Parkway Plaza Hotel & Convention Centre, responded to this review

Donald, thank you for your recent stay with us and for your candid review. We want every guest to have a positive experience, and we are truly sorry we failed to provide that for you. Although your feedback is not typical of our service, we obviously have room to improve. I assure you our entire team will do everything possible... More 

Kamloops, Canada
2 reviews
5 of 5 stars Reviewed July 25, 2016

The staff was so friendly and helpful. They were full of pride about their hotel and wanted us to know all about its history and improvements. What a large place. We loved the fact that it was a hotel but also with pull the vehicle up to the door of the room convenience. The restaurant on premise was excellent also... More 

Helpful?
Thank GypsyandPirate
ManagerX1, Front Office Manager at Parkway Plaza Hotel & Convention Centre, responded to this review

Thank you for the fantastic review of your stay at Parkway Plaza Hotel & Convention Center! We are delighted to read you were totally satisfied with your accommodations and with our staff. I will certainly share your compliments with our team, as they will appreciate hearing that their courtesy and professionalism were noticed. Thanks for appreciating our restaurant and our... More 

Adelaide, Australia
Level Contributor
96 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed July 22, 2016 via mobile

Great value, clean rooms. Parking at the door on ground floor. Fantastic mini golf and entertainment room, pool etc bar and restaurant on site. Breakfast very good and cheap. Short drive into town to other restaurants and cinemas. Lovely town.

Helpful?
Thank Sue K
ManagerX1, Front Office Manager at Parkway Plaza Hotel & Convention Centre, responded to this review

Thank you for choosing to stay at the Parkway Plaza Hotel & Convention Center during your travels and for taking the time to share your wonderful remarks online. We are so glad that you found us to be of a good value for money and were pleased with your clean room, our on-site facilities and convenient location. We strive to... More 

Riverton, Wyoming
Level Contributor
57 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed July 18, 2016

I remember when the Parkway when it was first built was a deluxe place to stay.. Having said that this now older hotel still has it's charms but has gone downhill in some ways. The room I stayed in was way too noisy I could hear a loud fan all night long. The old porcelain tub although clean had many... More 

Helpful?
Thank Wy_oldtimer
ManagerX1, Front Office Manager at Parkway Plaza Hotel & Convention Centre, responded to this review

Thank you for staying at our hotel again. We are glad your overall experience was good, but we apologize that we did not meet all of your expectations. We appreciate you taking the time to share your concerns, and I have discussed your comments with the appropriate team leaders in an effort to prevent future occurrences. We are sorry your... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The 301 guestroom Parkway Plaza Casper Resort, Spa & Convention Center is conveniently located in the heart of Casper and features over 45,000 square feet of flexible indoor and outdoor meeting space including our recently renovated 7,140 sq. ft. Grand Exhibit Hall, 6,894 sq. ft. Grand Ballrooms, conference rooms and boardrooms. Enjoy our 301 guestroom Full-Service Parkway Plaza Hotel & Convention Centre, ideally located on 21 acres in the heart of beautiful Casper, Wyoming along the North Platte River. Our newly renovated 93 Executive guestrooms offer all new pillow top mattresses, triple sheets bedding package with duvet, 40" flat screen HDTV's and microwave and refrigerators. We offer eleven one-bedroom suites, 17 Jr. Suites and two jacuzzi suites. The Parkway Plaza proudly captures the spirit of Wyoming by offering the finest accommodations and amenities, dining and conference services all under one roof. The Parkway Plaza is strategically located just minutes from the downtown district, the worlds best fly fishing and Casper Mountain, which offers a full range of activities for every season including, Hogadon Ski Area, cross country nordic skiing, mountain biking, hiking trails, archery and horseback riding. The Parkway Plaza Casper Resort, Spa & Convention Center boasts over 43,500 sq. ft. of flexible meeting space with over 20 meeting rooms to accommodate all your conference or meeting needs. Our superior accommodations allow guests, business or leisure, to relax in the fresh Wyoming air. Unwind after a busy day in our restaurant Parkway Cafe or in our lounge, All That Jazz, both showcasing American cuisine. The Parkway Plaza Casper Resort, Spa & Convention Center's friendly staff is always eager to assist in making our hotel your home away from home. The Parkway Plaza proudly captures the spirit of Wyoming by offering the finest accommodations, dining and conferences services under one roof in all of Wyoming. The Hotel is ideal for corporate meetings, dining events and wedding and receptions. ... more   less 

Additional Information about Parkway Plaza Hotel & Convention Centre

Address: 123 W E St, Casper, WY 82601-1818
Location: United States > Wyoming > Casper
Price Range: $83 - $103 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Parkway Plaza Hotel & Convention Centre 2.5*
Number of rooms: 301
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Also Known As:
Parkway Plaza Hotel And Convention Centre
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