Dont Pay with card he. scams Made a reservationand booking .com total. Was 622 I get there give him my card and charge me 736 he doesn’t even want to tell you the total have prove in pictures below. Was going to stay there 2 night.. The first one a lot of bed bugs So went to the office To report And that was not going to stay there no more and a refund for the the 2nd night I was not going to stay there . he said he was going to send it back to my card next day he charge 65 more from my bank without permission scams people call back and said will only give me back 130 plus the 65 he took out the other day till this day he has it gave me my refund
Beware. You can make a reservation on their website, but their phone is disconnected. The wilderness website does not even mention them in the FAQs part anymore. Too bad, because this place use to be the bomb.
Made reservations thru Booking.com for December 31st 2021, almost 2 months in advance. Emailed the hotel directly about reservations… all good. December 30th at 11pm, I check emails before bed and at 9:19pm, I have an email that they are canceling our reservations due to issues with waterpark passes and water. This was at 9:19pm the night before our stay. Stuff all packed, food bought for stay, little kids went to bed all excited for the next day. This was Totally unacceptable. Don’t tell me they didn’t know before 9:19pm the night before of “waterpark pass issues” Had my son home from Army for HBL, and this was his Xmas wish, to spend time with his family at the Wilderness. We always stay on the property at wilderness in March, but with Holiday, didn’t want to spend $1800 for 2 rooms, opted for this route… big mistake! And then after emailing back that 9:19pm the night before was not ok, they responded, they had emailed me prior. Well, not only do I NOT delete emails for at least 6 months, booking.com keeps record of all communications and THEY DID NOT email prior. Try calling the phone #’s and u get “call can not be completed as the party is unavailable.” This is the 2nd strike for this hotel… NEVER AGAIN. Crappy people who do not care for their customers!! Spend the xtra $ if it’s for the Wilderness and stay on property (don’t in a holiday, prices are crazy)…
Found bedbugs (exterminator confirmed), other dead bugs all over as well, very dirty, management didn’t care and also refused to compensate, dirty floors that made feet black, long black hair on all towels and washcloths, hole in wall, very uncomfortable beds. Did contact management about it and they still refused to compensate. “Best” they could do is switch our room.
This place was the worst place i have stayed in the dells. I don't even know where to begin. When first entering our room it smelled really heavy of smoke when asked about it they told us normally it's fine after airing room out with window open. But the screen on window was rip. The table in the room was so gross and sticky. Sheets on the bed didnt look clean at all. Fridge didn't get any of our stuff cold. The cleaning service left trash sitting on the floor, guess thats their idea of changing the trash. When turning in keys and telling our problems they could of gave us one of our night stay off our bill or change our rooms for us if they had opening rooms. Instead they only gave $6.72 off our stay. Wouldnt refer them to anyone and won't be back there.
When we arrived we were given a first floor room, we went to the room and there was a man standing directly in front of the door smoking marajuana. We were a bit uncomfortable with that so we went and requested a different room, the clerk asked us why and we told her. She said oh it must be the same ones that were just in here, they reeked of pot, we had to open the door to get the smell out. But she wasn’t concerned about illegal marajuana smoking on the property. Got our new room keys, went up the stairs and passed a couple on the landing of the steps, smoking pot. Starting to see a pattern. We left for the day and when we returned after supper, we wanted to sit outside and have a cocktail, but again interrupted by the strong odor of marajuana coming from the people sitting by the table in the hallway. Went went in and just after falling asleep, we were woken by the people in the next room fighting and arguing. This went on from midnight until 3 am. Tried to call the front desk and no one answered. Got dressed went and looked and there was an after hours number posted. Called the number and went to voicemail. So if you have issues after 10 pm, you are on your own until 10 am when the office reopens! When checking out we noticed the sign on the door that said no marajuana smoking IN the rooms. So this clearly isn’t their first complaint about illegal pot smoking. Too bad they allow it on the property! There were also some pretty sketchy characters hanging around after dark. Saw one guy stop his car, jump out and quickly grab a small backpack from a guy in the room below us , then speed away. I’m sure it was just his swimwear in the backpack..(sarcasm)! We won’t be back. I’m not comfortably with illegal substances allowed on the property, or the lack of security after hours,…
After staying here for the past 6 years we won’t be back, it went from being a decent place to stay to not very pleasant. Walked into the room and the smell of mildew slaps you in the face, floors were not the cleanest, bathroom sink had hair in it, the toilet paper roll was previously used, beer bottle caps on the floor near the bed, housekeeping only came the first night we stayed there and then never came back so we never got fresh towels or a clean garbage. The dresser was broken and the drawer wouldn’t open, along with the sink faucet knob was completely cracked in half. The box springs on the beds were also filthy. If your staying here just for the water park wristbands it’s not worth it do yourselves a favor and stay elsewhere.
This motel is very clean and located just off the main drag, it's quiet and peaceful and the owner is the sweetest lady I have ever met! We bring our family here multiple times a year because of the friendly service and cleanliness of the motel! It's become our home away from home. I prefer staying here even compared to the wilderness because it is more laid back and all around a better environment. Very happy, keep up the good work!
I don't even know where to begin. We decided to come up for July3-4th but then ended up asking if they had availability until the 5th to which they were SOLD OUT. But they would put us on a waiting list. Now my wife and I were celebrating our 10 yr anniversary the week before when they called and said that we could get that extra day because of a cancelation. So we arrived on the morning of July 3rd, to find THE ROOM READY! We went down after getting the key to find an awesomely clean room. no dirty carpet, in fact, looked brand new. The bed was AMAZINGLY comfortable and the room even had a clean smell. The staff is AMAZING all so friendly. My wife is disabled and the room was accessible but the chair did not work by the pool. ( We were the first ones to ever use it) No big deal. During this COVID stuff we were very happy to see that the room next to us was cleaned from top to bottom, lysoled and deep cleaned as well. We had to buy 1 extra ticket ( Family of 5) but no biggie. We LOVE this hotel and will definitely come back. You definitely get every pennysworth staying at this hotel. and so close to the strip!…
My family of 4 and I stayed here two nights this passed weekend! Clean rooms, comfy beds, hot shower, WIFI, and it was super quiet at night! We slept like babies!!!! We also received 4 passes to the wilderness resort daily, along w towel access for the water park during our entire stay! My kids really enjoyed themselves. My husband and I were in relaxation mode the whole time! The lady at the front desk (I believe her name was Kim) was very sweet and had complimentary coffee, and even recommended a delicious pizza place! Overall our experience here was great, and we will definitely be planning another trip here soon!