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Polynesian Resort Hotel

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Polynesian Resort Hotel
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574 Reviews from our TripAdvisor Community

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Showing 574: English reviews
2 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

We had a lovely time staying here. The front desk staff was extremely friendly and helpful. We experienced some issues with Expedia and the staff resolved the problems. Will definitely stay again. The rooms were very clean and spacious. The whole hotel was clean. Worth the money.

Helpful?
Thank chesmorek76
Level Contributor
57 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
1 of 5 stars Reviewed 2 days ago NEW via mobile

I've stayed at all the water park resorts over the years. First time at Polynesian I figured they all be the same? Big mistake. This was little cheaper then rest but had I known the condition of hotel- worn carpets-leaks from ceilings down halls-no working ice machines- beds worn out-front desk staff uninterested to help you in any way other... More 

Helpful?
Thank 6RNS2Travels

Travelers are raving about these Wisconsin Dells hotels

2 reviews
5 of 5 stars Reviewed 3 days ago NEW

We had a pretty bad experience at Mount Olympus and the "motel" they put us in. When we called the Polynesian Hotel they were friendly on the phone and even more friendly when we got there. Five star service and our kids loved the water park - even at the ages of 17 and 13. This is the only place... More 

Helpful?
Thank Stephanie M
Minocqua, Wisconsin
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

In a nutshell, this is priced fair for what you get. The rooms I booked (2 adjoining King condos) were new and nice with comfortable beds. The rest of the hotel was run down and not well maintained. Staff would go in front of guests in the one elevator in the building. The hallways and exterior were dirty and not... More 

Helpful?
1 Thank Andrea A
Lauren D, Director of Sales at Polynesian Resort Hotel, responded to this review

Andrea Thank you for for your review. We will make sure to share you comments with our onsite team so that we can use them to train and enhance the customer service of our newer front desk and housekeeping teams. Your positive remarks on the new condos support that we are moving this resort in the right direction. We do... More 

Boone, Iowa
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 1 week ago

Stayed here to 2 nights (glad not any longer) and had so many issues. First we got to our room and it smelled terrible. Then we had to contact the front desk 3 times to get a play pen for our baby brought to our room. The third time we tried to call and the phone rang for over 10... More 

Helpful?
Thank Anndriap
Lauren D, Director of Sales at Polynesian Resort Hotel, responded to this review

Thank you for taking time out of your day to review your stay. All reviews from our guests both the negatives and the positives are appreciated and taken seriously. We are implementing a new phone system that will fix the delay in customer service. We look forward to being able to share our property with the Wisconsin Dells family vacationers... More 

1 review
3 of 5 stars Reviewed 1 week ago

Average Hotel. Water park average. Clean.Good location. Needs places to eat. They do not clean the rooms very day. You have to call to get cleantowels, soap, shampoo. Long walk to the water park and the front desk.

Helpful?
Thank Richard H
Lauren D, Director of Sales at Polynesian Resort Hotel, responded to this review

Thank you Richard I look forward to sharing your review with our onsite team. There are so many positives about this water park hotel and we are dedicated to working on its transformation so that it is a place that you and your family will visit year after year. More 

1 review
3 of 5 stars Reviewed 1 week ago via mobile

So we stayed for 2 nights and throughout the stay was nice however they didnt clean very well there were chips spilt in hallway the whole stay never once cleaned up. But the waterparks were nice. Overall was happy

Helpful?
Thank Dario C
Lauren D, Director of Sales at Polynesian Resort Hotel, responded to this review

Thank you Dario. We will make sure to share your review with our onsite teams. We are glad that you chose the Polynesian for your vacation and hope that you visit us again. There are still many changes and updates in the works and we look forward to sharing them with you! More 

Homewood
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Just finished our most recent stay at The Polynesian. My husband, daughter and myself have almost all positives to report from this stay. Check in was fine, staff of the Hotel was friendly and helpful as always. We had a standard King room with a pullout sofa. The carpet was brand new, TV updated, had a mini fridge, coffee pot,... More 

Helpful?
1 Thank Debbie S
Lauren D, Director of Sales at Polynesian Resort Hotel, responded to this review

Thank you Debbie. What a great review. We are very proud of the direction we are taking the Polynesian and thank you for noting the progress. The water park really is a great option for families with small children. We have noted your other feedback and taken it to the appropriate departments. We continue to grow from our guests comments.... More 

Chicago, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We booked 2- one bedroom condos, adjoining. New and modern design. One was equipped with a full size fridge, the other had a small one. There's a dishwasher, plates, utensils and cooking pots. Beds are nice but too high - I was with my elderly parents and they couldn't 'climb' up to the beds- had to sleep in the sofa... More 

Helpful?
Thank EllaSoc
Lauren D, Director of Sales at Polynesian Resort Hotel, responded to this review

Thank you Ella. The new condos really are a great option when staying in Wisconsin Dells. We are glad to hear that you and your family had the opportunity to stay in them. What a difference from your basic hotel room! Good notes on the floors. We will work on this. We are already looking forward to seeing you and... More 

Wisconsin
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Polynesian was the first indoor waterpark resort in the USA, so keep that in mind when visiting. Don't expect the world's largest or fanciest waterslides. That said, they have done an excellent job of getting the outdoor pools & slides in good condition and making it very lovely. My family all had a good time. The indoor waterpark is... More 

Helpful?
Thank Kimberly W
Lauren D, Director of Sales at Polynesian Resort Hotel, responded to this review

Thank you Kimberly! You know our history. Yes we are one of the first water park resorts in the US and that is why it is so important to us to bring it back to life and make it a place that families will continue to make vacation memories in years to come. Thank you for noticing our progress. It... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Polynesian offers a variety of room styles to choose from - King rooms, Queen Rooms, Two Bedroom Suites, & Luxury Suites - one is sure to accommodate your family's stay in Wisconsin Dells. IMPORTANT INFORMATION: The resort is undergoing improvements during 2015 and select areas will be restricted due to these improvements. We make every effort to offer alternatives but will occasionally be unable to do so. Thank you for your understanding. ... more   less 

Additional Information about Polynesian Resort Hotel

Address: 857 N Frontage Rd, Wisconsin Dells, WI 53965-9604
Location: United States > Wisconsin > Wisconsin Dells
Price Range: $91 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Polynesian Resort Hotel 3*
Number of rooms: 195
Reservation Options:
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Also Known As:
Polynesian Hotel Wisconsin Dells
Polynesian Resort Wisconsin Dells
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