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Chula Vista Resort

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Chula Vista Resort
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2,042 Reviews from our TripAdvisor Community

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Showing 2,029: English reviews
Milwaukee, WI
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed November 29, 2013

Won't stay again. Had issues with the onsite restaurant and manager refused to speak to us and told our waitress to pay our tab as she refused to comp any of the items ordered in error. Our waitress was embarrassed and we left upset. Complained to front desk as well. This hotel was about $100 cheaper than others and I... More 

Helpful?
Thank HNYMOONER28
Dan H, General Manager at Chula Vista Resort, responded to this review

Hnymooner28, I personaly apologize for the experience you encountered, for this is not expectable in our service culture. We have followed up with the indivduals involved. Again I apologize and hopefully you may be able to see an opportunity to give us another try in the future. Regards, Dan Hoppe General Manager More 

Combined Locks, Wisconsin
Level Contributor
41 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed November 27, 2013

Our family used a Groupon for a night at Chula Vista last Friday. Our check in experience couldn't have been better. The gal who checked us in was familiar with the items included in the Groupon and knew the answers to all of our questions. Since we had a $25 dining credit we dined at the Market Buffet. The credit... More 

Helpful?
Thank Joe J
Dan H, General Manager at Chula Vista Resort, responded to this review

Joe J., We appreciate you being with us on your recent journey to Chula Vista and the Dells. I was happy to see that you had a most memorable stay and hopefully we will see you again in the near future. Have a wonderful holiday season and safe travels. Regards, Dan Hoppe General Manager More 

Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 13, 2013 via mobile

We stayed in July for a weekend Checking in took a long time and the room was not ready for an hour past check in. The agent was not apologetic at all. The lobby was full of people waiting to get to their rooms. The room was ok, clean and well stocked with dishes, but whenever we asked for linen... More 

Helpful?
1 Thank Dafter
Dan H, General Manager at Chula Vista Resort, responded to this review

Drafter, Thank you for beign with us this past July and providing feedback on your stay. I do personally apologize that we did not meet expectations and certain team members were not responsive to your requests. Your comments are helpful to our mangers in training sessions. Although, time has passed we have made adjustments that we hope you may be... More 

Davenport, Iowa
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 13, 2013

We took the kids for a fun weekend in mid September when they were not too busy. Check in was SLOOOW. Room was average. TV old and bed had the bedspreads that do not get changed every visit.We had a room with a kitchenette, that was nice. Choose this place for the water park and the biggest ride/slide was closed... More 

Helpful?
1 Thank HeatherHep
Dan H, General Manager at Chula Vista Resort, responded to this review

HeatherHep, Thank you for taking the time to provide feedback on your stay with us, I am sorry that we did not meet your expectations in some areas. Your information is important so that it can assist in future development. I do hope that you may be able be with us again in the future, Best of holiday wishes. Regards,... More 

Two Rivers, Wisconsin
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 12, 2013

Recently attended a Wisconsin Fire Chiefs conference at the Chula Vista and would like to pass along the accommodations, service, and meals were handled very well. The accommodations provided everything we needed. Will be back again. All personnel working for the Chula Vista were very professional and friendly. The meals and dinner provided certainly appealed to all.

Helpful?
1 Thank Scott S
Dan H, General Manager at Chula Vista Resort, responded to this review

Scott S., Great to have you with us at the Fire Chiefs conference, hope it was fruitful for you. Thank you for taking the time to provide us feedback on your stay. Hopefully you may be able to be with us on a personal visit sometiem in the near future. Thank you again, Dan Hoppe General Manager More 

Ozone Park, New York
Level Contributor
97 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed November 12, 2013

My husband and I along with our 2 daughters (8 & 4) stayed here for two days. We were pleasantly surprised at how nice it was. The waterpark was very clean and had plenty to do for my 8 and 4 year old. is this as big as Great Wolf or Kalahari - No but it is a wonderful place... More 

Helpful?
1 Thank bid421
Dan H, General Manager at Chula Vista Resort, responded to this review

Bid421, So glad to have you with us and thank you for taking the time to provide us feedback on your recent jouney to Chula Vista and the Dells. We are happy to see that you and your family had a most memorable time. We will be sure to keep you updated on future promotions. Have a wonderful holiday season.... More 

Waukesha, Wisconsin
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 12, 2013

I have visited this resort numerous times. I typically go in cooler times of year (Spring/Fall) when not a lot of people are there. The resort is always clean and the food is very good. The water park is great for my kids (now ages 9 and 11). We have been going for about 6 years. We have seen shows... More 

Helpful?
1 Thank Scott W
Dan H, General Manager at Chula Vista Resort, responded to this review

Scott W., Thank you for being with us on your recent getaway and for taking the time to give feedback on your stay. We are so glad that you had a wonderful time and hopefully you can retturn some time again in the near future. Have a great hoilday season. Regards, Dan Hoppe General Manager More 

Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 10, 2013

I've been coming to Chula Vista for about 6 years now. 6 years ago it was GREAT. The last time I was here was about 1 year to 1.5 years ago...boy has it changed (for the WORSE). I stayed in the golf villa which is quite far from anything. I had to drive every time I wanted to go to... More 

Helpful?
2 Thank Kris K
Chicago, Illinois
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 9, 2013

We started going to Chula Vista since 2007 and since then we go there once a year.me and my boyfriend (now husband).made it a tradition to go there once a year to escape the hectic and busy schedule here in Chicago. We always avail their promotion which is a good deal for 199 for 2 nights ,meal and drinks included,... More 

Helpful?
1 Thank Shengph
Dan H, General Manager at Chula Vista Resort, responded to this review

ShengPH, Thank you for taking the time to provide us feedback on your stay and so glad that you continue to be with us ach year. The Great Escape package is a great value for a quick getaway. We look forward to seeing you again next year and will keep you updated on future promotiions. Regards Dan Hoppe General Manager More 

Wausau, Wisconsin, United States
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 8, 2013

Upon our recent stay at Chula Vista we were overwhelmed with all the help and support from Staff. Room was clean/neat. Water Park- excellent variety of age appropriate rides.(Suggest bring big towel for self...their towels are the size of hand towels). Room Prices very reasonable. Food a bit pricey, but high quality. Spa treatment reasonable..we opted for water park-lazy river... More 

Helpful?
Thank Harry S
Dan H, General Manager at Chula Vista Resort, responded to this review

Harry S, Wonderful a compliment !! And thank you so much for taking the time to porovide us feedback. It was very nice to see the great experience you had with our team members. We look forward to being of service to you again in the near future. Have a great holiday season Regards, Dan Hoppe General Manager More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Chula Vista Resort and Waterpark is a complete resort experience in Wisconsin Dells with over 200,000 square feet of indoor and outdoor waterparks. Luxury comes standard in all of our guest rooms, suites and condominiums. Bring your clubs and challenge yourself on our 18-hole golf course. At Chula Vista, we invite you to laugh harder, splash bigger, stay longer and vacation better at Wisconsin Dells' most complete family resort! ... more   less 

Additional Information about Chula Vista Resort

Address: 2501 River Road, Wisconsin Dells, WI 53965-9062
Location: United States > Wisconsin > Wisconsin Dells
Price Range: $127 - $272 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Chula Vista Resort 3.5*
Number of rooms: 620
Reservation Options:
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Also Known As:
Chula Vista Hotel Wisconsin Dells
Chula Vista Theme Hotel
Chula Vista Wisconsin Dells
Hotel Chula Vista Theme
Hotel Style:
#13 Top resorts Hotel in Wisconsin Dells
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Questions & Answers

Here's what travelers have asked, with answers from Chula Vista Resort staff and other travelers.
32 questions
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See all questions (32)

Questions? Get answers from Chula Vista Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Request a room that is NOT by the woods in order to get a cheaper price”
 of 5 bubbles chicorico70, 1 week ago | Read review
“rooms by the elevator are noisy at night”
 of 5 bubbles familytraveler54485, 2 weeks ago | Read review
“Fireplace rooms usually have great views in fall”
 of 5 bubbles 193jeremyk, 4 weeks ago | Read review
“Don't go here!”
  • Spider on our wall of the room
  • Lady bugs all over the ceiling of our room
  • Lady bugs all over the ceiling of our room
  • Lady bugs all over the ceiling of our room
  • Lady bugs all over the ceiling of our room
  • Lady bugs all over the ceiling of our room
 of 5 bubbles MommySaver123, Oct 25, 2016 | Read review
“Choose a top floor room. Nice to be close elevator to the tunnel that goes to the water park.”
 of 5 bubbles UWPPioneer, Oct 17, 2016 | Read review
5 of 5
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