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Chula Vista Resort

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Chula Vista Resort
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2,063 Reviews from our TripAdvisor Community

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Showing 2,050: English reviews
Chicago, Illinois
Reviewed January 7, 2013

Stayed at resort this past week-end. Had to change rooms 3 times. At our first room we turned down the sheets to find hair in the bed! And not just one. It was disgusting! When we complained to the front desk they "upgraded" us to the Safaria suite. Little did we know that the upgrade was actually a downgrade. This...

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Helpful?
1Thank Janet T
Dan H, General Manager at Chula Vista Resort, responded to this review

JanetT, I know how dissappointing it is to start a getaway for family vacation off to a poor experience and I offer my personal apology for wht occurred. Your comments were brought to attention of the appropiate managers and used as a training opportunity. I do hope that you may be able to give us another opportunity sometime in the...

Highland Park, Illinois, United States
Reviewed January 6, 2013

Our family spent 2 nights here. It was during the busy time between Christmas and New Year. When we arrived there was a huge line to check in and we waited an HOUR in line (with kids anxious to get to the water park) to get our room. When we FINALLY got to our room it had not been cleaned....

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Helpful?
1Thank Elizabeth M
Dan H, General Manager at Chula Vista Resort, responded to this review

Elizabeth M, We appreciate you taking the time to provide feedback on your stay. I do apologize for the way your outing began and this has been addressed to the appropiate team members. I was glad to see that corrective measures were taken and I hope that we may be able to be of service to you again in the...

Lakeland, Florida
Reviewed January 5, 2013

We rented a 2 bedroom unit with attached efficiency unit. This provided sleeping for the 8 of us without having to double up. The kitchen was well laid out, and had really hot water. Loved the fireplace, however didn't understand the jacuzzi tub in the middle of the room.

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Helpful?
Thank ImeldaMario
Dan H, General Manager at Chula Vista Resort, responded to this review

ImeldaMario, Thank you so much for your note and glad to see that the condo worked well for your group. We hope to see you again soon and we will keep you update on our progress. Regards, Dan Hoppe General Manager

Amery, Wisconsin
Reviewed January 4, 2013 via mobile

We had a great time at the resort but I can definetely see why other reviewers were frustrated with the service. Seemed like all of the employees were undertrained and didn't know the answers to our questions. My family previewed "The Club" to get a discount for our 3 room condo. Obviously the club is a huge scam but we...

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Helpful?
Thank Slelle30325
Reviewed January 3, 2013

We stayed 1 nite, 7 people, 2 rooms with waterpark passes less than $150...How can u beat that??? Nice waterpark plenty of fun for kiddies. Clean rooms, balcony, huge outdoor fireside hot tub open in winter.

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Helpful?
1Thank natel77
Dan H, General Manager at Chula Vista Resort, responded to this review

Natel 77, Thank you for being with us on your recent trip to the Wisconsin Dells. We are glad to see that you and your family had a memorable time. We look forward to seeing you again in the near future. Regards, Dan Hoppe General Manager

Milwaukee WI
Reviewed January 2, 2013

Our trip to Chula Vista Resort was during Winter Break. We enjoyed our stay, however there was nothing impressive about the resort, and I was surprised how standard everything was. The room decor was old, needing updates. The TV was also an old one, and the shampoo/body wash was on the wall, making it inconvenient to use. Our room was...

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Helpful?
Thank madsmombv
Dan H, General Manager at Chula Vista Resort, responded to this review

Madsmombv, We appreciate you being with us on your recent visit for we know you have many choices to select from. Your feedback is important to us, we are reviewing options to update the hotel rooms this year and we will keep you informed on our progress. Thank you again and we will see you soon. Regards, Dan Hoppe General...

Hudson, Wisconsin
Reviewed December 30, 2012

I am a regular traveler and have stayed all over the world. The facility is nice and the rooms are spacious and modern. The water park seemed nice enough too. However, service is horrible. The property is poorly equipped to deal with much of anything and the on site services are substandard. The site looks too notch in many ways,...

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Helpful?
Thank Waterdr
Dan H, General Manager at Chula Vista Resort, responded to this review

WaterDR, Thank you for being with us on your recent getaway and providing feedback for our staff. I personaly apologize for the frustrations that you inquired, for that certainly is not our intent. Hopefully you may be able to give us another opportunity in the future to be of service. Regards, Dan Hoppe General Manager

Chicago, Illinois
Reviewed December 29, 2012

We stayed at chula vista for 2 nights over the winter break in a 2 bedroom condominium. The condo itself was beautiful and more spacious that any hotel condos I have seen. However that was probably the only plus point for the resort. They do not have enough staff and amenities for the number of guests and rooms they handle....

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Helpful?
Thank rs663
Dan H, General Manager at Chula Vista Resort, responded to this review

RS, Thank you for taking the time to provide feedback on your recent visit. I was glad to see that your condo accommodations worked well for you and your family. I am sorry that you experienced service frustrations over this holiday time frame for I know how this can damper a family getaway. We hope to see you again sometime...

Madison, Wisconsin
Reviewed December 28, 2012

We did the Great Escape package that included meals and beverages. This is a very good deal considering for two of us - breakfast buffet was about $30 (we didn't do lunch) and dinner buffet was about $50 each night, plus frozen/speciality cocktails were $8 each. However, if we hadn't done the Great Escape package, meals, room, etc was not...

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Helpful?
2Thank jamaica_visitor_12
Dan H, General Manager at Chula Vista Resort, responded to this review

Jamica_Visitor_12, Glad to see that you were able to take advantage of teh Great Escape package, it provides great value. Also, thank you for providing feedback and taking the time to write a review. We hope to see you again in the near future. Regards, Dan Hoppe General Manager

Chicago, Illinois
Reviewed December 28, 2012

I took my boys here for a little extra Christmas fun based solely on a t.v. commercial. I read a few reviews and since they were mixed thought what the heck just give it a try. A few issues: 1. Customer service needs help - I arrived two hours earlier than check in time with two little people and asked...

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Thank realdealtrav
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Chula Vista Resort and Waterpark is a complete resort experience in Wisconsin Dells with over 200,000 square feet of indoor and outdoor waterparks. Luxury comes standard in all of our guest rooms, suites and condominiums. Bring your clubs and challenge yourself on our 18-hole golf course. At Chula Vista, we invite you to laugh harder, splash bigger, stay longer and vacation better at Wisconsin Dells' most complete family resort! ... more   less 

Additional Information about Chula Vista Resort

Address: 2501 River Road, Wisconsin Dells, WI 53965-9062
Location: United States > Wisconsin > Wisconsin Dells
Price Range: $129 - $319 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Chula Vista Resort 3.5*
Number of rooms: 620
Reservation Options:
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Also Known As:
Chula Vista Hotel Wisconsin Dells
Chula Vista Theme Hotel
Chula Vista Wisconsin Dells
Hotel Chula Vista Theme
Hotel Style:
#13 Top resorts Hotel in Wisconsin Dells
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Questions & Answers

Here's what travelers have asked, with answers from Chula Vista Resort staff and other travelers.
32 questions
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Questions? Get answers from Chula Vista Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Don't stay here.”
 of 5 bubbles muchomaas1000, 2 weeks ago | Read review
“Winter time offers GREAT rates.”
 of 5 bubbles shaunl925, 3 weeks ago | Read review
“I saw the condos in the hotel part of the resort and those looked nice.”
 of 5 bubbles ChicagoMeganB, 3 weeks ago | Read review
“Look for online deals as there are plenty of options”
 of 5 bubbles Sheldon7220, 3 weeks ago | Read review
“condos are very spacious”
 of 5 bubbles 934brittnieb, Dec 13, 2016 | Read review
5 of 5
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