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Chula Vista Resort

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Chula Vista Resort
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2,063 Reviews from our TripAdvisor Community

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Showing 2,050: English reviews
Wisconsin Dells, Wisconsin
Reviewed 4 days ago NEW

My convention that I attend is at Chula VIsta every year. I was in a Family Suite. Centrally located among everything. This room is also nice to give parents privacy. It sleeps up to 8 comfortably. With 2 televisions so parents can watch n bedroom kids or other family members can watch in other room.

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Helpful?
Thank SVSDELLS
Becky V, Guest Relations Manager at Chula Vista Resort, responded to this review

SVSDELLS- We are happy to hear you enjoy your Family Suite when you stay with us each year. We look forward to seeing you next time!

Union Grove, Wisconsin
Reviewed 4 days ago NEW

The drive in was through a messy commercial area, although there may be another entrance this was the one my GPSs took me to. The check in center was nice and the staff could not have been more helpful. Check in was fast and we went to our room only to be smacked with the strong smell of cigarettes. We...

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Helpful?
Thank Steve J
Becky V, Guest Relations Manager at Chula Vista Resort, responded to this review

Steve J- We are happy to hear you enjoyed your stay with us for your conference! We are currently in the process of renovating our rooms. We hope to see you back with us again soon!

Reviewed 5 days ago NEW

stayed at a loft room for my sons 11th birthday. 2 adults and 5 kids. room clean and big enough, well equipped kitchen and we all had a blast at the waterpark. been here couple of times before and always had a good experience. Kudos's to security and the front desk as my son left his Ipad in the lounge...

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Helpful?
Thank Martin V
Becky V, Guest Relations Manager at Chula Vista Resort, responded to this review

Martin V- Happy birthday to your son! We are so thrilled you had a blast at Lost Rios Indoor Waterpark and are happy to hear you enjoyed your room. We are glad we were able to recover your son's IPad! We hope to see you back with us again soon!

Reviewed 1 week ago via mobile

Here for a convention, breakfast Buffet was not good, cold bacon, runny eggs, no pancake syrup. Tables were not cleared, no silverware. Room service came to turn our room about 5pm on a Monday, toilet was not cleaned, new hand towels and wash cloths were not left leaving only bath towels that were clean. Coffee pot was not cleaned and...

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Helpful?
Thank Nick R
Becky V, Guest Relations Manager at Chula Vista Resort, responded to this review

Nick R- Thank you for your feedback. Your comments have been forwarded to our management team, Food and Beverage Department and Housekeeping Department. We hope you will give us another chance in the future.

Illinois
Reviewed 2 weeks ago via mobile

Came for business and with our kids. Our Jr suite room was ok but the phone didn't work at all so I couldn't communicate with the front desk or other establishments in the building. I told the front desk but they didn't do anything about it. Another family came to our door saying they were assigned to the same room....

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Helpful?
Thank metnyre5
Becky V, Guest Relations Manager at Chula Vista Resort, responded to this review

metnyre5- We are so sorry to hear about the miscommunication with your reservation. We are happy to hear your children loved Lost Rios Indoor Waterpark and your stay with us. We hope you will give us another chance in the future.

Reviewed 2 weeks ago via mobile

Went here and rented a 3 bedroom condo for my and my father's birthday. When we first walked into the room the sliding door was left slightly open, and being that it was a high of 3° that day, it was a little cold in the room. My wife, my 9 month daughter and I took one of the adjoining...

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Helpful?
Thank Eric K
Becky V, Guest Relations Manager at Chula Vista Resort, responded to this review

Eric K- We are sorry to hear about the frustrations you experienced during your stay. We are currently in the process of renovating our rooms and will pass your comments along to our management team. We are happy to hear you enjoyed the slides in our waterpark! We hope you will choose to stay with us again in the future.

Minneapolis, Minnesota
Reviewed 2 weeks ago

This was our second stay at the Golf Villa and not much had changed since our last stay. We were actually placed in the exact same room that we stayed in last year. The room itself wasn't that great considering the cost of the room. The room has a balcony that looks out over the golf course, which was very...

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Helpful?
1Thank JayBee1986
Becky V, Guest Relations Manager at Chula Vista Resort, responded to this review

JayBee1986- Thank you for choosing to stay with us again this year! We are currently in the process of renovating our rooms. We will pass your comments about Kilbourn City Grill along to our Food and Beverage Department and management team. We hope yo see you back next year!

Reviewed 2 weeks ago

Bought a 2 night package that included Cascade Mountain Passes and Waterpark access. We brought our kid and a friend, and we thought that having the waterpark and multiple restaurants on site would keep us entertained when we were back from snowboarding. As we found out though, the waterpark closes at 7:00 PM. How does one ski all day, eat...

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Helpful?
4Thank muchomaas1000
Becky V, Guest Relations Manager at Chula Vista Resort, responded to this review

muchomaas101- Please check your messages on TripAdvisor. We would like to get your contact information and connect you with a manager while you are still here. Our waterpark wristbands are good from when the waterpark opens the day you check in until the waterpark closes the day you check out giving our guests have the option to come early or...

Reviewed 2 weeks ago via mobile

This is the worst place to stay. Customer service is horrible house keeping horrible breakfast was really good. There were things left in the room that housekeeping did not clean. Like pubic hairs in the hot tub. Plastic water left on the floor. We were told check-in was at 1:00 pm we didn't get in until 5:00 pm. Called front...

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Helpful?
1Thank Dick H
Becky V, Guest Relations Manager at Chula Vista Resort, responded to this review

Dick H- We are so sorry to hear about the frustrations you experienced during your stay. We are sorry that you were told check-in was earlier than 4 p.m. Your comments have been forwarded to our Housekeeping Department and Management team. Please feel free to call (608)678-3119 or email info@chulavistaresort.com if you would like to further discuss your stay. We...

Congerville,IL
Reviewed 2 weeks ago via mobile

First time staying here and will never waste money here again. We stayed for New Year's Eve. The water temperature and air temperature in the Waterpark was very cold. We could only stand a couple hours in pool area. Hot tubs were so packed there was no way you could even get in. For dinner we decided to try the...

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Helpful?
3Thank Trish1977
Becky V, Guest Relations Manager at Chula Vista Resort, responded to this review

Trish1977- Thank you for your feedback. We are so sorry to hear about the frustrations you experienced during your stay. Your comments have been forwarded to our management team for future planning. We hope you will give us another chance in the future.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Chula Vista Resort and Waterpark is a complete resort experience in Wisconsin Dells with over 200,000 square feet of indoor and outdoor waterparks. Luxury comes standard in all of our guest rooms, suites and condominiums. Bring your clubs and challenge yourself on our 18-hole golf course. At Chula Vista, we invite you to laugh harder, splash bigger, stay longer and vacation better at Wisconsin Dells' most complete family resort! ... more   less 

Additional Information about Chula Vista Resort

Address: 2501 River Road, Wisconsin Dells, WI 53965-9062
Location: United States > Wisconsin > Wisconsin Dells
Price Range: $129 - $319 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Chula Vista Resort 3.5*
Number of rooms: 620
Reservation Options:
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Also Known As:
Chula Vista Hotel Wisconsin Dells
Chula Vista Theme Hotel
Chula Vista Wisconsin Dells
Hotel Chula Vista Theme
Hotel Style:
#13 Top resorts Hotel in Wisconsin Dells
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Questions & Answers

Here's what travelers have asked, with answers from Chula Vista Resort staff and other travelers.
32 questions
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Questions? Get answers from Chula Vista Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Don't stay here.”
 of 5 bubbles muchomaas1000, 2 weeks ago | Read review
“Winter time offers GREAT rates.”
 of 5 bubbles shaunl925, 3 weeks ago | Read review
“I saw the condos in the hotel part of the resort and those looked nice.”
 of 5 bubbles ChicagoMeganB, 3 weeks ago | Read review
“Look for online deals as there are plenty of options”
 of 5 bubbles Sheldon7220, 3 weeks ago | Read review
“condos are very spacious”
 of 5 bubbles 934brittnieb, Dec 13, 2016 | Read review
5 of 5
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