The staff are so friendly and extremely helpful during our check in and stay. Great and friendly place to stay! We are close enough to shopping centers and restaurants which makes it much easier to explore.
This place is clean and very pretty. The front desk staff Johnny Sondra and Monay are so accommodating I forgot my toothbrush and they just gave me one and took care of it. Johnny also got me some new hot water because the pitcher or canister was out. I had gone to the mall and bought some fantastic Blueberry tea and because of him I got to have a cup before bed. It is walking distance to the mall and bestbuy and other businesses. The location is great too we had no issues with getting an Uber. Reasonable prices and they have an entire power strip on the side of the bed that has USB ports. It is easy to get to and does a good job. Would recommend their Radisson member perks which is free and they just need an email. I think in the future when I go to the Rave I will probably stay here again.…
Room issues: room phone battery not working - when I called the desk from my cell phone, the front desk attendant was very nice but said no one from maintenance was there that evening to be able to assist, I did not feel safe without a phone. She was very nice but I would have expected it would be addressed first thing in the am. I also did not have TV remote in my room the first night which was a disappointment, especially after a long travel day. When leaving for my business meeting I stopped at the front desk to advise and that I didn't feel I would be staying my second night. I was offered a free drink coupon and was advised my issues would be addressed by the time I returned, which they were, she was very nice and the only reason I stayed my second night. The tub was not as clean as would have expected (old/stained mats, dirty grout, needed a thorough cleaning), vanity light not working, no nightstand clock, nightstand had burn marks on it and should have been replaced a long time ago, curtains smelled dusty when I pulled them back to open, apparent they were long overdue for a cleaning. Some other comments: the restaurant and bar closed early the evening I checked in which was another disappointment. The best thing about my stay was the location and surrounding area which was close to the freeway with plenty of shopping and restaurants, but there are other choices which I highly recommend you consider when booking a room in this area. This property is in need of updating. I understand staffing shortages, but the rooms should be cleaned with working amenities. Sadly, even the coffee was a disappointment when I went to brew a cup, I only had decaf pods available. 100% sure I won't consider any Radisson's for future stays. I am not looking to be refunded or offered a free/discounted future stay. Again, the staff the front desk staff was very nice and are only doing the best with what they are provided. **internet should be password protected*…
I was happy with my stay except the toilet and sink was backed up or the water pressure was low. Everyone was friendly and the hotel was clean. I didn’t eat at the restaurant- the staff was very friendly and I was pleased with my stay.
If you need a bed (which was comfortable) just for the night, it works. If you need websight to give you information it will not, If you need information they do not have it or know how to get it for you. the hotel need some up dating (bathroom)
They were continual problems, and the staff was not at all helpful in resolving anything. When I first arrived my room was 80 degrees and took hours to cool down. The phone didn’t work. The floors were filthy. My grandson got black feet just from walking on their carpet.The pool was cloudy and pool deck gross.
Disappointed in the Radisson name here. Little out dated need of tlc across the board. Staff needs to brush up on hospitality skills. No air conditioning not good on higher floors. Pool was broken. Offered shuttle service before booking and when we checked in NO shuttle!
I rented a suite what a disappointment. First the indoor pool was closed. The couch was not a sleeper which defeated the purpose of a second room. The air in bedroom was not good and then the heater/air conditioner gave off a foul smell. Front desk was no help. They said they were fully booked and would try to send maintenance which never came. I would not stay her again. I tried to open sofa thinking it was a bed and found old garbage and papers under the cushions which had holes.
This hotel is not worthy of the Radisson title. Not only is it dated but it is dirty. It is badly in need of new carpets and wallpaper. The beds were clean. I couldn't use the hair dryer as it was sticky with adherent hair on the handle. Just don't go there.
Rooms smelled badly, had to find another hotel and was not offered a refund. Front desk was not helpful. Customer service with the 800 number was poor. Very disappointed and will not stay at Radisson hotels in the future.