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BEST WESTERN Waukesha Grand

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BEST WESTERN Waukesha Grand
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229 Reviews from our TripAdvisor Community

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Showing 226: English reviews
skokie il
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We stay at this hotel a couple of weekends a month...we have always had friendly service...a comfortable and very clean room and a great breakfast in the morning. The pool and jacuzzi are both wonderful. I tell everyone we know about this hotel and they should stay here when in town

Review collected in partnership with Best Western

Helpful?
Thank hotfib1
Virginia Beach, Virginia, United States
Level Contributor
164 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Hotel staff were efficient and nice but not overly so. Hotel room was clean and what you would expect from this level of hotels. The hotel is in the back of a shopping center and a little hard to find from the road. It is right off the interstate exit.

Helpful?
Thank Scott_Smith6064
Superior, Wisconsin
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Best rooms in town - excellent service, clean, wonderful beds, nice breakfast! We stay here every 6 weeks for the weekend and never have a bad room or experience. The staff is top notch, hotel is updated and clean, breakfast is better than most other hotels. As a 35 year veteran in the travel industry, I'm very keen to what... More 

Helpful?
Thank TravelAgentQueen
bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review

Thankyou so much for your review and kind words regarding your stay with us at the Best Western Waukesha Grand. We strive to provide a great stay for our guests and wish for everyone to feel as much at home as possible. It's great to hear comments such as yours, it's how we know that we're doing the best job... More 

United States
1 review
1 of 5 stars Reviewed 5 days ago NEW

The carpet in our room was wet, sticky and dirty. We told the man at the front desk as we were going out, and when we returned, he said they checked it, but it didn't feel wet. He also said they put a huge fan in the room. First of all, there is no way that someone could touch that... More 

Review collected in partnership with Best Western

Helpful?
Thank Carolyn S
1 review
5 of 5 stars Reviewed 2 weeks ago

The beds were very comfortable with 3 to 4 pillows with different softness. Great water pressure in the shower with plenty of hot water. The staff was very helpful in adding one additional day stay without any trouble. The only thing to complain about was the toilet was very noisy when flushed. It was a little difficult to get to... More 

Review collected in partnership with Best Western

Helpful?
Thank Timothy G
bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review

Thankyou so much for your review and kind words regarding your stay with us at the Best Western Waukesha Grand. I'm glad that you enjoyed our comfy beds and pillows, they are great aren't they? As far as getting to the hotel, I'm guessing you missed our driveway? We share a driveway with a few neighboring businesses but it's a... More 

Springfield, Missouri
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel has an awkward entrance through fast food restaurants that make it easy to miss. Our rooms smelled of smoke residue. The mattress was extremely bouncy and the pillows flat - all need to be replaced. The A/C did work well and cooled the room down. Breakfast was blah - the biscuits and gravy weren't very good, and the... More 

Helpful?
Thank Tammy_2292
bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review

Thankyou for submitting your review of your stay with us at the Best Western Waukesha Grand. As far as our entrance, we share a driveway with a few neighboring businesses, but it's a straight shot back to the hotel. I'm wondering if you were bypassing our driveway and coming through the parking lot of the mall next door possibly? Did... More 

va, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Good value for the location, but the staff could be more responsive. Do not use the Please make up room sign as they will ignore it and treat it as a do not disturb. Even though all the staff we ran into spoke perfect English, when we put out the sign for cleaning, it was ignored. The reason management gave... More 

Review collected in partnership with Best Western

Helpful?
Thank Paul P
bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review

Thankyou for your review of your stay with us at the Best Western Waukesha Grand. I'm sorry that you had a difficult time getting your room cleaned by our housekeeping staff, but I personally looked at the sign on your door several times during your stay with us. Yes, the sign is two sided, but unless you attach it the... More 

1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

I was super happy with my stay. The room was clean and the bed was very comfy. Staff was friendly and efficient even though they were swamped with three wedding blocks. Free breakfast had a good variety of hot and cold options. There were some small cosmetic things that could be fixed but for the rate I would absolutely stay... More 

Helpful?
Thank Kay G
bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review

Thankyou so much for taking the time to submit your review. Myself and my staff are happy that you enjoyed your stay here with us, and glad that we met your expectations. Yes, it was quite a busy weekend this weekend, but I think we handled it pretty well. We love wedding groups because it nice to see families getting... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel needs updates. The couch in the lobby was dirty. I went to ask for conditioner and the front desk clerk tried to help me but all he had was a half used bottle. The maid did not understand what I wanted and brought me lotion. The shower H and C were backwards and hard to shut off at... More 

Helpful?
Thank Pauline R
Chicago, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

I hadn't stayed in BW in a very long time, and would happily recommend this property again. The rooms were spacious, beds comfortable, and clean. The breakfast was very generous, with many options, and the internet was fast, both were free.

Review collected in partnership with Best Western

Helpful?
Thank Johanna Mary D
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access
  • Meeting Rooms

Additional Information about BEST WESTERN Waukesha Grand

Address: 2840 N Grandview Blvd, Pewaukee, WI 53072-5540
Location: United States > Wisconsin > Pewaukee
Price Range: $84 - $102 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Waukesha Grand 2.5*
Number of rooms: 97
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Also Known As:
Best Western Waukesha Grand Hotel Pewaukee
Best Western Pewaukee
Pewaukee Best Western
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