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Best Western Premier Waterfront Hotel & Convention Center

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1 N Main St, Oshkosh, WI 54901
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (99)
Room & Suite (57)
Dining (17)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 11/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Best Western Premier Waterfront Hotel & Convention Center
Updated 11/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 11 hotels in Oshkosh
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Bronze level
Nestled on the banks of the Fox River in downtown Oshkosh, lies the beautiful Best Western Premier Waterfront Hotel and Convention Center. The majority of the hotel’s guest rooms provide a beautiful view of two of the community’s greatest assets; the Fox River and Lake Winnebago. Enjoy direct access to the Riverwalk which connects to the popular Wiouwash Trail. Perfect for walking, jogging or biking. The hotel’s convenient downtown location provides easy access to dining and entertainment venues, shops, the Leach Amphitheater and the Grand Opera House, all within walking distance. Experience the Ground Round at River’s Edge Bar and Grill providing casual dining and cocktails. This fun filled lounge and eatery features seasonal dining on the riverside patio, large windows that overlook the water, private dining and nightly specials. Bring your boat and tie up along one of the many piers located right in front of the hotel. The 176 room, full-service hotel features an indoor pool, whirlpool, fitness center, game room, and business center. Weddings and conference attendees enjoy the convenience of the sky walk which connects to the Oshkosh Convention Center. The hotel and convention center, combined, provide over 25,000 sq. ft. of meeting space with the flexibility of 19 breakout rooms. Some meeting rooms provide beautiful views of the Fox River. The University of Wisconsin Oshkosh is a short one mile away. There is no other choice when looking for a place to relax, meet or socialize in Oshkosh. The hotel is located just minutes from E.A.A., home of the nation's largest airshow and popular aeronautics museum. Oshkosh is known as “Wisconsin’s Event City” and our hotel is often in the heart of the activity. The hotel is just the right place for any occasion!
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Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Game room
Fishing
Free airport transportation
Wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Vending machine
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Convenience store
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Bathrobes
Desk
Housekeeping
Interconnected rooms available
Room service
Coffee / tea maker
Flatscreen TV
Hair dryer
Safe
Iron
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Business
Languages Spoken
English
1,174Reviews6Q+A100Room tips
Traveler rating
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Popular mentions
dudeeieio wrote a review Nov 16
1 contribution
Hotel's Favorite
Great stay! super fun place with good atmosphere. super clean nice rooms. and reasonably priced! its the place to stay if your visiting Oshkosh! great location, walking distance to downtown nightlife.
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Review collected in partnership with Best Western
Date of stay: November 2020
Value
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Location
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Response from Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center
Responded 1 week ago
Thank you for choosing to stay with us and for providing excellent comments about your visit. My team and I are so very pleased to learn we met your 100% satisfaction! Thank you for noting the rooms as being clean and reasonably priced. Though cleanliness is a simple expectation, our housekeeping team works hard to achieve that goal! It is great to see you enjoyed our downtown location on the waterfront. There is always plenty to do downtown. The next time your travels bring you to Oshkosh, we hope we have the pleasure of serving you again.
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Planman1964 wrote a review Nov 9
1 contribution
The majority of guests didn't wear masks in the elevators, hallways and lobby. The three front desk workers seemed uninterested in enforcing the state requirement. We tried the prime rib special in our room and found the seasoning and quality of meat to be sub-par at best.
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Review collected in partnership with Best Western
Date of stay: November 2020
Value
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Response from Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center
Responded 1 week ago
Thank you for staying with us and for providing comments about your stay. I am sorry we did not meet your 100% satisfaction is this is always our goal. Please accept my personal apology. I am sorry circumstances around the pandemic largely influenced your disappointment with our hotel. Certainly, I understand your opinion about “masking” during the pandemic. The Governor of Wisconsin’s Executive Order 94 recommends masking however, it is not mandated due to constitutionality issues. However, Best Western branded hotels require guests to wear masks in public spaces. This is indicated with signage at all entry points as well as at the guest elevators. As I am sure you are aware, this has become a very sensitive and aggravating topic with many people. Our staff is trained to politely ask guests to wear their masks upon arrival. However, if they refuse, for the staffs' own safety, they are not to engage any further with that guest. I hope you can respect us not putting our team members in contentious situations. Surely, it would be easier if everyone complied. I regret this is not the reality. I am very sorry the prime rib served during room service did not meet your expectations. Our greatest opportunity in food service situations is to address concerns as they occur. In the Ground Round, we always have floor managers available to our guests for non-typical situations that can arise. With our restaurant, or any restaurant, if something does not meet your expectations, I would ask for a manager to address the concern at the time of service so that the issue can be corrected while you are there. I hope you took the opportunity to do this. Our team strives to be proactive for the comfort and enjoyment of our guests. There is nothing for us to gain if we don’t work toward that goal. I hope by addressing your comments I can improve your faith in our team and the Best Western brand.
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TNT911 wrote a review Nov 1
Kaukauna, Wisconsin3 contributions
The King Executive was not fulfilling. Had to work to get fair rate. No instruction on how to use anything. Parking was an adventure everytime we went to vehicle unless you went through main lobby everytime.
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Review collected in partnership with Best Western
Date of stay: October 2020
Value
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Response from Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center
Responded 3 weeks ago
TNT911, thank you for choosing to stay with us and for providing comments about your visit. Our goal is to earn your loyalty as a return customer. Please accept my personal apology for our team not meeting your 100% satisfaction. As your identity is anonymous, and your comments are lacking some detail, it is difficult for me to knowledgably address your disappointment. Generally speaking, though hotel occupancies are marginally lower than normal due to the pandemic, our suites are in strong demand which partially dictate the rates. I regret I do not know what you mean when you indicate you needed to "work to get a fair rate". I also am unclear about the comments regarding parking. The parking structure is accessible from both the lobby level and second level of the hotel. Feel free to reach-out to me and I would be happy to personally address your comments. We work to be proactive for the comfort of our guests. There is nothing for us to gain if we don’t work toward that goal. I hope by addressing your comments I can improve your faith in us and the Best Western brand as we strive to meet and exceed the expectations of our guests.
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Cruiser543854 wrote a review Oct 2020
2 contributions1 helpful vote
We stayed at this hotel at the end of October and the hotel appeared to be doing their part for Covid precautions and restrictions. We were upgraded to a larger room due to plumbing issues in our first room. The fridge in the second room did not work and the front desk staff member was not able to fix this issue due to lack of staff so all of our food items perished (which far outweighed the cost of the room itself!). The overnight front desk staff member was rude and hung up on us several times. Day time staff were very nice and informative. The pool area was nice, but DEFINITELY not cleaned during the night like the website boasts- we left a towel in a strategic place when leaving the pool area at time of close and it was still in the same spot the next morning. Towels were not refilled so the stacks were empty. The pool area was also still dirty from the previous day. We never saw staff actively cleaning or disinfecting frequently touched surfaces and we were in and out of trafficked areas all day. The staff did all have masks on (except maintenance and security) and were frequently using hand sanitizer. The grounds looked well maintained and appeared clean albeit the pool area and some high traffic areas.
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Review collected in partnership with Best Western
Date of stay: October 2020
Value
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Location
Cleanliness
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Response from Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center
Responded 3 weeks ago
Dear Cruiser543854: Thank you for choosing to stay with us and for providing comments about your visit. I appreciate you noting the effort put forth by our team to implement Best Western’s “We Care Clean” procedures in response to the pandemic. These standards have been developed for the safety of both team members and guests. Please accept my personal apology for the maintenance issues that contributed negatively to your stay. I would be less than honest if I told you maintenance problems don’t occur now and again. Just like our homes, these issues can arise at any time. I am sorry “Murphy’s Law” came into play as it is highly unusual that one guest would encounter two different issues during one stay. I hope we can agree that, under normal circumstances, the free upgrade to a suite would have been a reasonable customer service gesture for a single concern. I regret a second issue developed and a miscommunication/misunderstanding occurred with our guest service representative as she attempted to handle the second incident for you. It is never acceptable for a team member to be rude. It is disappointing her efforts to assist with the matter came across negatively. After discussing the situation with her in great detail, this surely was not her intention. The $50 adjustment to you bill was made to compensate for the loss of food. For the improvement of the services we provide, I strive to obtain the facts for issues brought to my attention. Admittedly, I can’t with 100% certainty address the “strategically” placed dirty towel you referred to in the pool area. Via security camera footage however, I can verify that our maintenance team member cleaned both the main pool and whirlpool and housekeeping did pick-up towels and electrostatically sprayed the pool area with a sanitizer/disinfectant at 8:00 a.m. This was followed by a number of guests (children and adults) who used the pool from 8:15 a.m. until 9:25 a.m. You and your family arrived at about 9:50 a.m. Since we don’t staff the pool area throughout the day, I acknowledge you could have found a towel(s) left by the earlier families who used the pool that morning as none of our staff were in the pool area between 8:30 a.m. and the time you were in the pool area. Our goal is always for you 100% satisfaction. I am very sorry unusual circumstances developed that prevented us from achieving this. Again, please accept my personal apology.
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Sean M wrote a review Oct 2020
Minneapolis, Minnesota29 contributions13 helpful votes
We stayed one night at this particular hotel in large part b/c of prior experiences at Best Western "Premier" (upscale) properties. While our room was clean and comfortable, its furnishings (and those of the hotel), and our interactions with hotel staff, did not look or feel "Premier," more like a regular Best Western or "Best Western Plus" (upper-midscale) at best. Hotel staff not disclosing at check-in the hotel's ticky-tacky fee to park in its mostly vacant ramp was unprofessional; we only discovered this fee later, on reviewing our credit card invoice, and had to call the hotel to inquire about it. Our visit was also marred by this hotel's location, in downtown Oshkosh, which obviously saw its best days many years ago. After dinner at the hotel's in-house restaurant, the Ground Round (think Applebee's-caliber), we went for a walk on the riverwalk along the Fox River, and were quickly "treated" to the sight and sound of homeless people allowed to reside in downtown's "signature" Riverside Park, loudly and profanely arguing with each other and throwing food at one another. We quickly detoured to cross the Main St. bridge south, and suddenly had the entirety of Oshkosh's police, EMS and fire pass us by, with lights and siren, to a call we later learned was a triple shooting, with one fatality. Even without these unsavory events, and despite the general niceness of Oshkosh's residents, there appears little reason to visit Oshkosh unless you're required to be there.
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Date of stay: August 2020
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Response from Daniel Schetter, General Manager at Best Western Premier Waterfront Hotel & Convention Center
Responded 4 weeks ago
Sean M, Thank you for choosing to stay with us and sharing comments about you stay. We appreciate and thank you for your support of our brand being that you are a Best Western Rewards member! I am very sorry we did not meet your 100% satisfaction as it is our goal to earn your loyalty as a return guest. Thank you for noting the hotel as being clean and comfortable. Cleanliness is a simple expectation and our housekeeping team puts forth a lot of effort to achieve that goal. As part of the process for eliminating touch points during the pandemic, many of the amenities from the rooms have been removed including extra accent and sleeping pillows, decorative bed scarfs, glass water glasses, ceramic coffee mugs, etc. Admittedly, the removal of these items may take-away from the overall feel of the room. I’m sorry the parking charge caused you disappointment. This nightly charge is described on our Best Western branded reservations site (as well as other partner sites), displayed under “Hotel Amenities”. Since this information is revealed at the time of booking, we choose to provide other details of the hotel during the arrival process. We would never intentionally be disingenuous to a guest as there is nothing to gain in doing so. Like your home city of Minneapolis, it is quite typical that downtown communities, regardless of size, have a parking fee when a parking ramp is the designated parking for a business. I would hope this rather nominal fee is low enough that it would not prevent you or other guests from staying with us again. Though you noted the ramp as being “mostly vacant”, it is true the pandemic has arguably affected hotels, restaurants, and airlines harder than any other businesses. Fortunatley, our weekend summer business has been good providing for the need of that facility It is regretful you did not enjoy the downtown, waterfront location of the hotel. The river walk, waterfront dining, boating, fishing and location to other downtown dining and shopping are some of the amenities that our guests mention they enjoyed in social media and surveys. Oshkosh is obviously much smaller than Minneapolis. However, like your city, there are unfortunate circumstances that can occur at any time. Thank you for pointing-out the niceness of the Oshkosh residents. From a quality of life standpoint, Oshkosh is rated #4 in “Most Livable Small Cities” and #9 in “Top Cities for Working Parents” by Smart Asset as well as #2 in “Best Places for Millennials to Move” by Reviews.org. Though you mentioned you would not return to Oshkosh, I would simply ask you give it a second thought. Oshkosh has the world class EAA Aviation Museum, some of Wisconsin’s best waterways for fishing, power boating, sailing and other water sports, the Wiowash trail for biking and hiking, the Menominee Park and Zoo, the Paine Art Center and Gardens, the Menominee Nation Arena, and much more. Future guests should go to visitoshkosh.com to see all that Oshkosh has to offer. Thank you again for staying with us! Safe travels!
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Previous
PRICE RANGE
$109 - $207 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
city hotel oshkosh, park plaza oshkosh, oshkosh park plaza
FORMERLY KNOWN AS
Oshkosh Premier Waterfront Hotel
LOCATION
United StatesWisconsinOshkosh
NUMBER OF ROOMS
176
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Frequently Asked Questions about Best Western Premier Waterfront Hotel & Convention Center
Which popular attractions are close to Best Western Premier Waterfront Hotel & Convention Center?
Nearby attractions include Fire Escape (0.3 miles), Grand Opera House (0.2 miles), and Oblio's Lounge (0.3 miles).
What are some of the property amenities at Best Western Premier Waterfront Hotel & Convention Center?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Best Western Premier Waterfront Hotel & Convention Center?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Best Western Premier Waterfront Hotel & Convention Center?
Yes, parking is available to guests.
What are some restaurants close to Best Western Premier Waterfront Hotel & Convention Center?
Conveniently located restaurants include Ground Round at River's Edge, Ruby Owl Tap Room, and Manila Resto.
Are there opportunities to exercise at Best Western Premier Waterfront Hotel & Convention Center?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Best Western Premier Waterfront Hotel & Convention Center have an airport shuttle?
Yes, Best Western Premier Waterfront Hotel & Convention Center offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Best Western Premier Waterfront Hotel & Convention Center located near the city center?
Yes, it is 0.5 miles away from the center of Oshkosh.
Are any cleaning services offered at Best Western Premier Waterfront Hotel & Convention Center?
Yes, dry cleaning and laundry service are offered to guests.
Does Best Western Premier Waterfront Hotel & Convention Center offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Best Western Premier Waterfront Hotel & Convention Center?
Many travelers enjoy visiting The Morgan House (0.5 miles).