From the moment you walk in, you will be pampered. Everyone says hello, and asks if they can help. The front desk attendants are warm and friendly. Sarah remembered our name during our stay, and always greeted us. The best compliment I can give her is I would hire her to run our customer service desk at my company. The old hotel has been completely updated and is charming. The locks are RFID and you just have to hold your card key near the lock, and it opens. Very handy when your hands are loaded. There is a "clean Room" seal label on the seam/crease of the door to let you know that the room has been thoroughly cleaned. The rooms are very large and bright. The bed cover is a warm and fluffy duvet. Much better than I expected, even for Hilton. Furniture is top notch, and the windows are huge, from floor to ceiling. Lots of light. The only negative point was the fitness center. I went in both days of my stay. The first day, there was a flood in the middle of the floor from the water cooler. It was leaking, and was getting worse. I reported it after the workout. There was a cabinet for towels, but no towels. Also, there was no wipes to clean the equipment. The two treadmills were very new, and worked great. The second day, I brought my own wipes. The flood had been cleaned up, but there still were no towels. Just disappointing. They need to keep a better eye on the fitness room.…
We had a wonderful experience at the HGI. First of all, it is a beautiful old building that’s been completely restored. It looks like an Art Nouveau era hotel, but the building was actually constructed in 1858. Still, they’ve preserved the charm (grand marble staircase, inlaid tile flooring) while upgrading the features to provide modern comforts. The hotel itself would be worth a shining review, however the staff is what really makes this place sparkle. Kris, Sarah, Anne and Adam all made sure we had what we needed and went above and beyond during our stay. We’d initially booked for two nights and had a hiccup in our arrangements, which caused us to stay an additional 7 nights. The front desk team, the housekeeping team, the valet team made us feel welcome and were attentive and incredibly helpful. I will stay here again, and I highly recommend it to Milwaukee visitors. Ps—the hotel is within two blocks of great dining options ranging from super casual to casual-nice to nice in various price points! Head to the Third Ward for dinner!…
I am a huge travel snob. We booked three larger corner rooms with a promised “view” And we looked at a brick wall. Largely disappointed in the quality of room furnishings, thin sheets directly on mattress with no type of mattress pad and a comforter that hadn’t been laundered for some time. Hard rough pillows, glad I brought my own. Bed was comfortable Nicely appointed large bathroom, shower only. Booked this hotel because it advertised having restaurant/lounge area and arrived to find it closed...Also had people next door that partied until after 4am.... That being said, it is a beautiful historic property in a very walkable neighborhood. I was greeted as a Hilton Honors member, which is always nice, but I miss getting a complimentary water bottle, always thirsty at a hotel. …
I will have to agree with other reviewers, this hotel offers a minimum of services . While I appreciate their diligence in trying to make their hotel a safe environment during Covid, but I too feel that they are using Covid as an excuse to not offer anything extra, including breakfast. (Although it's advertised in the elevator that they provide a made to order breakfast.). Last weekend, we stayed at the Hilton in Madison, Wisconsin and they offered a beautiful breakfast. We ordered it the night before and room service delivered it to our room the next day. Although we felt safe staying here in spite of Covid, our experience was just mediocre at most. I recommend that you give this hotel more time before booking a room to ensure that they are again offering the nice amenities that Hilton hotels are known for.…
I have taken a break from reviewing hotels as its just been too much work lately with the amount of traveling that I'm doing. That said, I think that it's important to recognize those hotels that are doing a good job during the current environment and also call out out those who have all but given up and are using Covid as an excuse to provide next to zero service even when permitted by local regulations and safe to do so. This hotel unfortunately is an example of the latter. I canceled a reservation at another downtown hotel and booked here SPECIFICALLY because the hotels local web page notes that although modified, this property IS serving breakfast. I am in the habit now of calling front desks of hotels a few days before arrival to find out if the hotel is being diligent in provide safe service and amenities, or just being lazy and throwing down the covid card. I didn't call this hotel because of the specific note on the property's page. Upon checkin, I asked how the breakfast is working these days. I was met with a stare then: [BINGO] "Oh there's no breakfast, there's a pandemic sir" Great, I should have just kept my reservation at a nicer hotel a few blocks away instead of trusting Hiltons' word as stated on their website. Aside of the breakfast, the building is beautiful. I am a fan of old buildings and I enjoyed the architecture and the employees were nice enough. To close, I'll say that I've had to travel during this whole thing and its apparent which hotels choose to try and provide a close to normal experience in a safe manner and which hotels are just lazy and have given up. I call it laziness because that's EXACTLY what it is. In Milwaukee, restaurants are allowed to be open with indoor seating provided sanitation efforts are being made. There is no reason legally or otherwise that the hotel is unable to serve breakfast. I can go across the street and pay for it with no problem but I certainly cannot enjoy the cooked to order breakfast that has been a trademark of HGI's. I can only assume that this hotels management doesn't want to recall employees or bother with the extra cleaning requirements. When things pick back up, customer experience is going to in large part dictate which companies and properties survive and which don't. My money's going to those who want to keep my business.…
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing