Hilton Milwaukee City Center

Hilton Milwaukee City Center

509 W Wisconsin Ave Westown Association | Downtown Milwaukee Business Improvement District No. 5, Milwaukee, WI 53203-2001
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Hilton Milwaukee City Center
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About

4.0
#30 of 64 hotels in Milwaukee
Location
4.6
Cleanliness
4.3
Service
4.3
Value
3.9
The Hilton Milwaukee City Center hotel is a classic downtown Milwaukee Hotel recognized as the city's finest hotel with a tradition of excellence going back more than 80 years. The gracious style of the hotel is reflected in our impeccable service and attention to every detail. Combining its 1920s grandeur and elegance with today's modern conveniences, the Hilton Milwaukee City Center hotel features beautifully appointed guest rooms with plush furnishing and the latest in-room amenities, the distinguished Milwaukee ChopHouse featuring savory steaks, fresh seafood and an extensive wine list, and the renowned Miller Time Pub and Grill, perfect for unwinding with friends and co-workers. In addition, the Hilton Milwaukee City Center hotel has a well-earned reputation for hosting weddings, meetings, conventions and banquets.
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Property amenities
Paid private parking on-site
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Center with Internet Access
Conference facilities
Parking garage
Wifi
Paid wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Happy hour
Wine / champagne
Taxi service
Banquet room
Meeting rooms
Baggage storage
Concierge
Gift shop
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Room service
Flatscreen TV
Bath / shower
Complimentary toiletries
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Iron
Private bathrooms
Wake-up service / alarm clock
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Classic
City View
Languages Spoken
English
Hotel links
Special Offer:Hilton Honors Discount Offer

Location

509 W Wisconsin Ave Westown Association | Downtown Milwaukee Business Improvement District No. 5, Milwaukee, WI 53203-2001
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 90 out of 100
90
General Mitchell Airport
Milwaukee Intermodal Station
6 min
2,817Reviews23Q+A100Room tips
Traveler rating
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Detailed Reviews
capodaca79 wrote a review Oct 2023
Keller, Texas56 contributions35 helpful votes
Hotel's Favorite
5.0 of 5 bubbles
The hotel was ideal for location and quality of room. Since it was over 100 years old, the interior design and amenities was beautiful, and I appreciate the ambience. I would recommend staying at this hotel.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: September 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Liza wrote a review Sep 2021
3 contributions2 helpful votes
3.0 of 5 bubbles
Traveled to this hotel for the Ryder Cup as many did. Had previously read reviews of the hotel and had misgivings about the cleanliness and overall wear of the rooms. Due to this, we emailed the hotel prior to our stay to express our concerns about some of the basic things that are important to our family when we travel, namely a clean and overall comfortable place to stay. The staff was responsive to our email and assured us that they would take good care of us during our stay. To our surprise when we checked in, our two rooms were upgraded to suites, which was a very nice gesture. However, even with this upgrade, it is easy to see the issues that other reviewers point out. There were some small issues with room cleanliness (a contact lens found on the floor of one room, a foam roller from a previous guest left on a display shelf and a few errant hairs), but overall things like the bathroom and linens seemed clean. The biggest issue with this hotel is its age. While this certainly adds to the charm of the lobby, it does not make for a very comfortable stay. The carpets probably need to be completely redone, and overall the rooms need to be modernized. On return from a day at the golf course, only two of the six elevators seemed to be working to shuttle guests upstairs, resulting in a 20 minute wait for some (who wants to walk up 24 flights?). These are small issues but they add up and take a toll on the overall experience. We did not try any of the onsite restaurants, so can't comment on those. Overall, we appreciated the kindness of the staff in attempting to amend our experience for the best, but short of being able to renovate the hotel, there isn't much they could do. We would not choose this hotel again if traveling to Milwaukee without renovations.
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Date of stay: September 2021
3.0 of 5 bubblesRooms
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sophia L wrote a review Jun 2020
1 contribution7 helpful votes
5.0 of 5 bubbles
My mother and I had stayed overnight at the hotel, I had a volleyball tournament that weekend at the nearby event center. The moment I had stepped foot into the hotel after a long day of playing volleyball, I turned to my mom and told her the place was haunted. The classic, yet updated feel of the place hadn’t put me off, it was the energy. You could be the only one in the hallway and never feel alone.

I had a chance to be alone in my room, where my laptop would randomly bug out, turn music on and off, switch songs randomly. Quickly I took a shower, and felt anxious the entire time. The feeling dissipated a bit when I went downstairs to meet my mom at the restaurant on the main floor. They had great food, and the people around were great. However when we went back to our room, it was the same feeling of something else being there. My mom had wanted to leave to go back down to the lobby restaurant bar area, but I was too overwhelmed to be left alone. Then she took the liberty of telling whatever was there to leave the room, and her Siri went off on the other side of the room. It said “Well that’s not very nice.” We were totally freaked out, but the staff was very attentive and gave us a new room on a different floor within the next twenty minutes.

When we had asked the Staff member escorting us to our new room if he had ever heard of anything paranormal going on in the building, he said he hadn’t, and so did all the other Staff members we had asked. So I’m guessing they don’t want to disclose anything like that. We got to our new room, and from all the panicking and crying I did, I had fallen straight to sleep. The next morning I left immediately to my tournament, and told my mom I wouldn’t be coming back to the room. She waited until the car ride home later on to tell me how in our new room the drawers would close or open themselves, the bathroom light would turn itself on or off, and how stuff would get moved around.

Totally creepy, but to no fault of the Staff or establishment. The building has history, it’s beautiful, and is a great overall stay. I don’t think any of the spirits there were mean, I’m sure they were once guests there too.
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Date of stay: December 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fire4me2112 wrote a review Mar 2020
Province of Barcelona, Spain42 contributions8 helpful votes
+1
1.0 of 5 bubbles
This is the worst hotel in Milwaukee total ghetto checked in dirty sheets took over 2 hours to bring me what should have been clean sheets they were not next day they were not changed call down to the front desk at 10 p.m. ask for clean sheets and clean pillowcases call down five more times finally laughed at midnight found another hotel. Thanks for your help Amber and other dude that answered the phone. Not! What a dump. This is no way to treat your diamond members.
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Date of stay: March 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aaron P wrote a review Feb 2020
2 contributions2 helpful votes
5.0 of 5 bubbles
The downtown Hilton in Milwaukee is a classic, stunning hotel that has to be Milwaukee's best. You'll be hard pressed to find a more beautiful lobby. It has a great casual pub (The Miller Time Pub) and one of the city's best steak houses. The service is always top level, including the spacious, wood-paneled executive lounge on the first floors. Though a 1920s hotel, everything is updated in the rooms and they are larger than many from this era. The suites are especially well done. My only criticisms would be the need for a bit of updating in the guest areas (hallway carpet for example) and in the rooms (older LCD televisions and rather springy beds). If you book direct through Hilton, you can always find a rate that includes parking for a penny.
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Date of stay: February 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: Stunning views of downtown and Lake Michigan if you get an east-facing room on a high floor.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nancy C, Manager at Hilton Milwaukee City Center
Responded Feb 9, 2020
Thank you Aaron P for the great score and for sharing your experience too! We look forward to welcoming you back with us soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
pekejash wrote a review Sep 2021
Hazel Crest, Illinois2 contributions
1.0 of 5 bubbles
Arrived on Thursday Sept 2. My husband and I stayed in room 1133 for 4 nights. The room was very dusty and had a lot of hair on blue velvet chair and ottoman and on ice bucket . Also gum on sofa. Could not sit on either. Only one wash cloth and two bath towels initially and one bar of soap. After calling housekeeping and getting hung up on I called again and was able to get more bath towels and wash clothes , but it took over an hour. I had to wipe down everything. On Friday I was able to get more soap from a housekeeper that was in the hall. No cleaning of rooms on Friday.

On Friday 3 of our bowlers were stuck in elevator for over 45 minutes. While waiting for firemen to come rescue bowlers I started talking to a man that was standing near by that turned out to be a Hilton worker, I told him (Kyle) all the things that were wrong with my room and he asked what he could do right now. I said clean the room. He said he would tell the front desk manager of my complaints. This was at approximately 430 pm. At 950 pm someone came up and used a lint roller to get all the hair off the chair, brought up a new ice bucket and put sheets over the chair, ottoman and sofa so we would be able to sit on them.

On Sat housekeeping came and did a good job of cleaning room. The hotel and rooms are very old and musky. I would not recommend this hotel to anyone. It is way overpriced.
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Date of stay: September 2021
5.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
Trip type: Traveled on business
Room Tip: Don't book this hotel not enough staff, dirty rooms, elevators slow and not working properly
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PhilD wrote a review Feb 2020
26 contributions6 helpful votes
4.0 of 5 bubbles
i always enjoy staying at this landmark. The rooms offer a great comfort in this vintage building. Especially if you stay at the high levels you will enjoy the city view
great rooms with a city view and great food at their restaurant. They have very good service and the selection is really nice including their wine list.
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Date of stay: November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from clausen n, Manager at Hilton Milwaukee City Center
Responded Feb 18, 2020
Thank you Philbere for the score and for sharing your experience! We are excited to welcome you back in the near future!
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Louanna B wrote a review Jun 2021
Denver, Colorado1 contribution
2.0 of 5 bubbles
This hotel is very old and charming but very dirty. I did not feel comfortable with hotel stating the room had been sanitized considering how dusty the furniture, how dirty the carpet and windows, and to find a dirty obviously soiled hand towel hanging by the sink.
The on-site grill/pub was a joke. Went for lunch on a Thursday. There were two other tables occupied, a bartender who acknowledged us when we arrived and a server. It took 10 minutes to get the server to our table to order drinks, then another 20 to actually get them. We met a group there and our party grew from 6 to 8 so we asked to move to a bigger table. The server was blatantly disgusted with the request but accommodated our request. He walked away and we didn’t see him for another 30 minutes. To top it off the food took for ever and our sandwiches were toasted to burned. Yes we should have left but after the initial waste of time needed to stay close to the hotel to dress for a wedding. We were there three days and did not go back.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: June 2021
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HisTyNess wrote a review Mar 2021
Chicago, Illinois115 contributions33 helpful votes
5.0 of 5 bubbles
Travel with me back to the decorate it and glamorous Art Deco era of the upscale hospitality. Where the opulent lighting shines bright from the subtle yet exuberant gold chandeliers and the endless enshrinement of decadent, deep, rich oak and walnut walls. This is the visual vesper that one undoubtedly experiences when visiting the Hilton City Center Hotel.
Moreover when combined a visual cues with the top-notch service I receive from front desk manager Lauren and her staff (Jack, Jenny, etc), to describe my stay here as memorable and timeless would be the greatest understatement!
So if you are visiting Milwaukee and looking for a hotel that does more than simply offer you a place to set your bags down or lay your head after a long day, then I must implore you to look no further then Hilton City Center.
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Date of stay: March 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kristin S wrote a review Jul 2022
Apex, North Carolina219 contributions86 helpful votes
3.0 of 5 bubbles
I spent the last week in a room on thee 15th floor. While this hotel has history and charm and a stunning lobby (on the second floor but with elevator access contrary to the comment below about carrying bags up the stairs).

Sadly, the a/c is mediocre at best (it would not get cooler not matter how much we turned down the thermostat), room sort of clean (the baseboards and behind furniture could use a whole lot of attention), wifi is truly terrible (I gave up and used a hotspot on my phone), and more. Our room felt like a European hotel room. The bathroom was TINY with no spots for stuff. It also had no fan or air vent so the air just hung in humidity in there and towels would not dry. That's not a big deal in normal times but now that you have to beg for housekeeping to come, it's a huge deal.
For anyone with the slightest mobility issue, I would request an ADA room. The bathtub sides are really high and inside a small floor. I know my elderly mother would never be able to get in our out of this shower/tub.

The hotel staff are kind and I think doing their best but it seems this hotel is understaffed.

I know it's challenging to keep an old hotel up to date without compromising character, BUT this Hilton could do a few things to make a big difference. Spend some money for wifi boost and change to smart TVs would be so great. Add fans to the bathrooms since there is no vent.

I booked this "2 DOUBLE BED DELUXE" in August 2021 for July 2022. I truly have no clue what "deluxe" means for this room. It was a very basic room with two double beds. Maybe the little refrigerator is the "deluxe"? Friends were down the hall and their bathrooms were normal-sized and updated.

One last thing. Because this is downtown, I chose this hotel for the walk over to the Wisconsin Center for safety. The walkover was closed. I didn't feel very safe in this area of town walking alone at night so this was disappointing for sure.
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Date of stay: July 2022
2.0 of 5 bubblesValue
2.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
Trip type: Traveled on business
Room Tip: maybe ask for a room with an updated bathroom
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from travelermanPhoenix
Pahrump, Nevada753 contributions160 helpful votes
I believe there are mini fridges but no microwave.
Answer from Nancy C
1 contribution
Absolutely!
vahanning asked a question Apr 2019
Houston, Texas278 contributions70 helpful votes
What sort of facilities are there for people with mobility issues?
Answer from GreenBayGal2017
Green Bay, Wisconsin66 contributions47 helpful votes
I would call the hotel to confirm.. I'm sure they have accommodations, but I personally haven't had to use them.
Bill S asked a question Sep 2018
Eastlake, Ohio128 contributions4 helpful votes
Is the executive lounge open Friday afternoon and evening, also Saturday morning?
Answer from schnig
14 contributions14 helpful votes
It is only open Friday morning and then it's closed for the weekend.
Ed G wrote a tip Apr 2024
Twin Cities, MN16 contributions12 helpful votes
5.0 of 5 bubbles
"Get a higher floor and corner room if you can. There is a smaller less used bank of elevators on the north of the building "
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Lazylightning wrote a tip Apr 2024
North Dakota43 contributions26 helpful votes
2.0 of 5 bubbles
"Check your room before you unpack. Including outlets, bathroom functionality, and the safe."
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Michael C wrote a tip Feb 2024
2 contributions
1.0 of 5 bubbles
"Until you read that $20m refurbishment is complete, go someplace else!"
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Tonya S wrote a tip Oct 2023
7 contributions6 helpful votes
2.0 of 5 bubbles
"Disneyland videos on YouTube help lighten the mood. "
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Carlos V wrote a tip Oct 2023
3 contributions1 helpful vote
1.0 of 5 bubbles
"Make sure they have enough staff and well train for customer service "
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Not the right property for you?
There are more places to choose from in the Milwaukee area.
PRICE RANGE
$140 - $265 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton milwaukee city hotel milwaukee, hilton hotel milwaukee city center, milwaukee hilton
FORMERLY KNOWN AS
Hilton Milwaukee City Center
LOCATION
United StatesWisconsinMilwaukee
NUMBER OF ROOMS
729
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HILTON MILWAUKEE CITY CENTER $121 ($̶1̶4̶0̶) - Updated 2024

Frequently Asked Questions about Hilton Milwaukee City Center
Which popular attractions are close to Hilton Milwaukee City Center?
Nearby attractions include Milwaukee Public Museum (0.2 miles), Milwaukee County Historical Society (0.3 miles), and Milwaukee Theatre (0.2 miles).
What are some of the property amenities at Hilton Milwaukee City Center?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Hilton Milwaukee City Center?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Hilton Milwaukee City Center?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Milwaukee City Center?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to Hilton Milwaukee City Center?
Conveniently located restaurants include The Capital Grille, Calderone Club, and Milwaukee ChopHouse.
Are there opportunities to exercise at Hilton Milwaukee City Center?
Yes, guests have access to a fitness center during their stay.
Is Hilton Milwaukee City Center located near the city center?
Yes, it is 0.6 miles away from the center of Milwaukee.
Are any cleaning services offered at Hilton Milwaukee City Center?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hilton Milwaukee City Center?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hilton Milwaukee City Center offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
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