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Hotel Metro

411 East Mason Street, Milwaukee, WI 53202
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1 room 1 adult
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Hotel Metro
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364 Reviews from our TripAdvisor Community

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Cedarburg, Wisconsin
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed March 18, 2013

We stayed here for a Saturday night getaway, hoping to relax and get a good nights sleep. At $200 a night , it was a splurge for us We were kept up most of the night by the banquet that was being held in the room below us and then after that ended by the noise down on the street... More 

Helpful?
1 Thank jmw-travels
Kris_Willis, General Manager at Hotel Metro, responded to this review

Dear jmw-travels - Thank you for taking time to express your concerns from your stay with us in March. Hotel Metro's location of downtown by the great Cathedral Square entertainment area / business area; we do have alot of "foot traffic" due to the restaurants, night clubs and events that do occur. We are working year over year on having... More 

wisconsin
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed March 11, 2013

This hotel has everything I look for in a hotel. Courteous, friendly, helpful staff. A great lounge and restaurant with convenient hours. The rooms was spacious with a great array of amenities. The location of the Metro is within walking distance of all that downtown has to offer. It is obvious that the staff is proud of Hotel Metro. We... More 

Helpful?
Thank Jane Z
Kris_Willis, General Manager at Hotel Metro, responded to this review

rikawisconsin - Thank you for your TripAdvisor guest comments on your stay! We look forward to having you stay in the near future while visiting Milwaukee. Our lounge has awesome Happy Hour specials and $5 Martini's on Friday; and being located downtown we are located close to events like Summerfest, Bastille Days and Jazz in the Park at Cathedral Square... More 

Madison, Wisconsin
Level Contributor
3 reviews
4 of 5 stars Reviewed March 6, 2013

Other than a miscommunication before our trip, we've always had great accommodations and service at Metro, and this time was no different. I had emailed the hotel twice to inquire about movie or DVD player availability in the rooms before the trip, and didn't receive a response until after we had left for Milwaukee, but Cindy Dunn contacted me afterward... More 

Helpful?
Thank Brian E
Kris_Willis, General Manager at Hotel Metro, responded to this review

Thank you Brian E for your guest comments! Our team of Superstars never cease to amaze me when we hear all the awesome guest service offerings they take care of and our guests write about! The team takes pride in Hotel Metro and what we do have to offer, like the DVD Players and other arrangements that our Concierge can... More 

Des Moines, Iowa
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed March 5, 2013

Beautiful hotel in a great and convenient location. Staff went out of their way to make sure we had everything we needed. Room was amazing and very clean. Front desk friendly and helpful. Valet courteous, fast and helpful with directions. Concierge gal was super friendly and very helpful with dinner (Carnevor) and lunch (transfer pizza) suggestions. Bartender Joe made an... More 

Helpful?
Thank jvillalobos
Kris_Willis, General Manager at Hotel Metro, responded to this review

Thank you jvillalobos for your TripAdvisor comments! We understand you have many choices in hotels when traveling to Milwaukee, so we are excited you stayed with us! You got to met our Rockstar staff and take advatange of our many amenities while staying; so for your next stay if you need anything special please reach out to us at anytime... More 

Madison, Wisconsin
Level Contributor
41 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed March 5, 2013

Stayed here for an overnight to celebrate my birthday with my husband. Couldn't wait to use the jetted tub and fireplace and just relax. (We booked a spa suite). The room was wonderful. I had high expectations of the service, based on reviews I've read here. The front desk called our room 45 minutes after arrival to see if everything... More 

Helpful?
Thank Juju3-68
Kris_Willis, General Manager at Hotel Metro, responded to this review

Juju-68 thank you for your comments. First, we are addressing the "black book" (which is our Hotel Metro amenities/safety/facts and emergency book) issue that you mentioned in your review; thank you for mentioning this. You did mention you were not aware of our 7th floor Salt Water Hot tub which overlooks downtown Milwaukee - it is part of our rooftop... More 

Babcock
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed February 26, 2013 via mobile

I stayed here for a night with my mom and sister to celebrate a birthday. The people, from the valet to the manager, were so friendly and helpful! the lobby is very cool, and the room was fun and funky. The only problem was the pillows. They were all very tall and hard, and uncomfortable. We all slept horribly and... More 

Helpful?
Thank sebsss
414Allison, General Manager at Hotel Metro, responded to this review

Thank you for your review Sebsss - I want to make sure to let you know right away to personally call us direct while making reservations for your next stay and to also let us know to "check your pillows" so you all have a great night's sleep. We have a couple different pillow options for you to request or... More 

Milwaukee, Wisconsin
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed February 24, 2013

My husband surprised me with a "babymoon" (I'm 8 months pregnant) overnight stay at the Metro hotel. I was dying to use a jacuzzi, so we stayed at the king spa room with a fireplace and a jacuzzi, it was very cold that day (February 19) so the fireplace was a great hit. The hotel looks very nice, very art... More 

Helpful?
Thank Alasica
414Allison, General Manager at Hotel Metro, responded to this review

Thank you Alasica on you TripAdvisor comments. It is very important to us at Hotel Metro to make sure all of our guest(s) overnight stays and visits are great and we provide you with the best available service and amenities/product as possible. Our valet overnight fee is $27, without any in-and-out charges. There are alternative choices in downtown Milwaukee such... More 

Milwaukee
Level Contributor
3 reviews
5 of 5 stars Reviewed February 23, 2013

My wife and I celebrated our anniversary at this hotel, and stayed in a Pure Master Suite King with a Fireplace room. The staff and their care of our special date distinguished this hotel from other 5 star hotels in which we have stayed. Their attention to detail, and "can-do" attiude was refreshing, and unparalleled. We sipped a glass of... More 

Helpful?
Thank StratWilly
414Allison, General Manager at Hotel Metro, responded to this review

Thank you Statwilly for your TripAdvisor review! First, Happy Anniversary to you and yours, and for many, many more great years together! We also thank you for writing about our Rock Star employees and how they made your night while you celebrated with us at Hotel Metro. We strive for excellent or outstanding service that you would only imagine when... More 

Janesville, Wisconsin, USA
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed February 21, 2013

My husband and I stayed in the king fireplace/spa room for our anniversary. While the hotel seems a bit worn, it was very clean and the ambiance was exactly what I was looking for when I booked the room. The front desk personnel are very professional and welcoming. The location is convenient to many restaurants and would be great if... More 

Helpful?
1 Thank Denise M
414Allison, General Manager at Hotel Metro, responded to this review

Thank you Denise M for your TripAdvisor review of your recent stay. You definetly had a great room for your adult getaway with the fireplace and jacuzzi tub! We are currently in the process of painting, changing out our showers glass and tile, guest room carpet and more! On your next visit to Milwaukee during the festival months, you will... More 

Ottawa, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed February 19, 2013

I stayed in a deluxe king room for 3 nights this February (2013). I am really impressed! and definitely recommend anyone to try this hotel out. From check-in to check-out, room service everything was very professional. I'd recommend the Metro restaurant as well.

Helpful?
2 Thank iqra128
414Allison, General Manager at Hotel Metro, responded to this review

Thank you for your great review of Hotel Metro! Our team strives for excellent customer service, and with guests like yourself that take the time to let us know when we are doing great - it keeps us motivated and excited! We look forward to having you stay with us again while traveling to Milwaukee. Please reach out to us... More 

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