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Ryan, the front desk manager, was very rude when I spoke to him regarding a no-show charge I had on my credit card. He insisted I made a second reservation, even though he was unable to produce a confirmation number or details. I have no...More
Thank gene f
Response from Taylor B, Assistant Front Office Manager at Madison Marriott WestResponded 4 weeks ago
Dear Valued guest,
We apologize that you felt that we ware rude when speaking to you about the no-show. In researching the situation there were two reservations made one day apart to arrive the night of the 6th. If you have a cancellation number or...More
This hotel is one of the nicest in Madison. Even nicer is Ryan from the front desk!! He is such a joy from the minute one enters the lobby. He has such an attention for detail!! The concierge lounge is very nice! My new favorite...More
Very autism friendly! We were here for the annual Geek Kon. This is where my son hangs out with his people. We can hook up a gaming system, the rooms are quiet for those much needed sensory breaks, and Pizza Hut delivers! Great staff, great...More
Upon arriving, our group of four old friends found out this was where the Iowa football team was staying for their road game against Wisconsin. The atmosphere with some Hawkeye fans down at the bar before heading out on the town made our overpriced room...More
Lucas Bender went above and beyond with hospitality. My luggage never arrived when I did and he even offered a clean uniform I could wear until my luggage was delivered. He was very pleasant and helpful.
On the flip side some employees with a language...More
Thank Rhonda E
Response from Taylor B, Assistant Guest Services Manager at Madison Marriott WestResponded November 14, 2017
Dear Valued Guest,
I really appreciate you taking the time to fill out a trip advisor survey and let us know your thoughts! It is warming to hear that Lucas provided such pleasant and helpful service to you! On the other hand, I regret to...More
$121 - $182 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
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