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Timber Ridge Lodge & Waterpark

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Timber Ridge Lodge & Waterpark
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1,157 Reviews from our TripAdvisor Community

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There are newer reviews for Timber Ridge Lodge & Waterpark
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Showing 1,154: English reviews
Reviewed January 13, 2017

Booked 1 room for Dec 27-29. Booked online (received cookies at check in). Able to check in early. The water park is great, lifeguards present. Staff always upbeat and always going out of their way to help. Fun, manageable water park - best for younger kids. There's an area for little kids, a hot tub for adults, the lazy river,...

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Helpful?
1Thank Cathy P
Mark F, General Manager at Timber Ridge Lodge & Waterpark, responded to this review

Cathy P – Thank you for your wonderful review. I am happy your family enjoyed their recent visit with us, it sounds like wonderful memories were made. I look forward to welcoming you back in the near future. – Mark

chicago
Reviewed January 10, 2017

We arrived there early an our room was ready, which was very nice. The room smelled a bit 'funky' but looked clean. It almost seems like it's made for after pool activity as the furniture had nylon like quality. We ate at Grand Geneva for dinner and my wife inquired if we could switch our room for the night. To...

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Helpful?
Thank kpmd2000
Mark F, General Manager at Timber Ridge Lodge & Waterpark, responded to this review

kpmd2000 – Thank you for your review. I am disheartened our rooms fell short of your expectations. If you wish to discuss your stay in further detail you can contact me directly. – Mark

central Il
Reviewed January 9, 2017

Booked 4 rooms for Jan.6-8. Elizabeth took our reservations, so helpful. Answered all our questions. Small problem occurred when she quoted me wrong price on lift ticket. There would be 7 of us skiing. She said lift tickets were 20.00 per person. Our daughter called the resort asking pricing for ski rentals and she called me saying lift tickets were...

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Helpful?
1Thank luvtafish
Mark F, General Manager at Timber Ridge Lodge & Waterpark, responded to this review

luvtafish – Thank you for the detailed and fantastic review! Our team strives to provide excellent customer service, and I am delighted your situation was rectified. It sounds like overall the family had a great time and we look forward to your next adventure with us! – Mark

A TripAdvisor Member
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3 reviews
3 hotel reviews
3 helpful votes
Reviewed January 8, 2017 via mobile

We brought our special needs daughter to go to the Waterpark here. We are very disappointed. Was very cold and the chlorine burned our eyes. But that wasn't the worst of it. They do not have any steps for special needs or for small children or adults with trouble doing ladders. I have never been to a pool that didn't...

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Thank A TripAdvisor Member
Mark F, General Manager at Timber Ridge Lodge & Waterpark, responded to this review

Thank you for taking the time to write a detailed review. We appreciate all feedback as an opportunity to improve our services. I am disappointed to hear that your family did not find our waterpark accommodating for your family’s needs. You are correct that not all of our pools have steps available. Our activity pool is the only pool that...

Chicago, Illinois
Reviewed January 7, 2017 via mobile

We have stayed at the Grand Geneva multiple times in the past and loved it. We decided this time to try staying at Timber Ridge as a suite is always better/easier with kids. What a mistake. First, our room wasn't ready until 5, when check in was supposed to be at 4. Then, the high floor room that we requested...

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Helpful?
1Thank chimomoftwo
Mark F, General Manager at Timber Ridge Lodge & Waterpark, responded to this review

chimomoftwo – Thank you for a detailed review. I appreciate all feedback as an opportunity to improve our services. I am disheartened that our rooms fell short of your expectations. We take pride in our resort’s cleanliness and know that the challenges you experienced are not our normal standard. I have provided your feedback to our housekeeping team so we...

Chicago, Illinois
Reviewed January 4, 2017

We went with my 7 year old son and another family with a 6 and 5 year old. They really enjoyed the waterpark. My son is tall for his age and a good swimmer and we felt comfortable letting him be fairly independent in the waterpark because it is relatively small. He could go on the slides by himself (48...

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Helpful?
1Thank 307Sharon
Mark F, General Manager at Timber Ridge Lodge & Waterpark, responded to this review

307Sharon - Many would agree that our waterpark is smaller than some of the “mega waterparks” in Wisconsin, which is a benefit to those families who feel comfortable in a smaller environment. I am happy to hear that it was a good size for you and your family this visit. Our resort has many activities and amenities available all year...

La Grange, Illinois
Reviewed January 3, 2017

This was my second trip to Timber Ridge with the kids. For starters, the waterpark is excellent. The park includes a variety of different pools and attractions for all age levels. My girls are young and mostly spent time in the kiddie pool but also enjoyed the lazy river. Bigger kids likely enjoy the two indoor waterslides. The waterpark also...

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Helpful?
Thank dmbRJR
Mark F, General Manager at Timber Ridge Lodge & Waterpark, responded to this review

dmbRJR – Thank you for taking the time to write a detailed review. I appreciate all feedback as an opportunity to improve, and I am disappointed to hear that our rooms fell short of your expectations. If you wish to discuss your stay in further detail you may contact me directly. – Mark

Reviewed January 3, 2017

We were traveling with 4 adults and 5 kids for a few days after Xmas. We had 2 suites right next to each other and each was large enough for each family. The kitchen provided enough space to have lunch and other goodies for the kids. The room was clean and spacious enough for everyone. I heard from another guest...

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Helpful?
1Thank Owen B
Mark F, General Manager at Timber Ridge Lodge & Waterpark, responded to this review

Owen B – Thank you for a fantastic review! I am delighted your family utilized some of the outlets and activities our resort has to offer. We look forward to your next family adventure with us! – Mark

Palos Hills, Illinois
Reviewed December 27, 2016

I booked a Timberiffic deal online the week of Thanksgiving for my family which consists of two boys under the age of 4, my husband and my parents. All 6 of us fit perfectly in the beautiful two bedroom suite. It was our first time to a waterpark and it was amazing! The boys LOVED the play area with slides...

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Helpful?
1Thank afollmer77
Mark F, General Manager at Timber Ridge Lodge & Waterpark, responded to this review

Afollmer77 – What a wonderful family getaway! I am thrilled your family loved our rooms and it fit perfectly for your group. It sounds like fantastic memories were made. I look forward to your next getaway with us! – Mark

Madison, Wisconsin
Reviewed December 25, 2016

The facility is clean and the staff is friendly and helpful. Activities for the kids and delicious food at a reasonable price. Waterpark was well maintained and had prefect activities for kids of all ages. Hope to return next year.

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Helpful?
1Thank GrandmaAmy7
Mark F, General Manager at Timber Ridge Lodge & Waterpark, responded to this review

GrandmaAmy7 – Thank you for writing a great review! I am happy to hear you were able to utilize some of our resort. I look forward to welcoming you and your family back in the near future! – Mark

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Bar/Lounge
  • Spa
  • Golf course
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Room Service
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Timber Ridge Lodge & Waterpark

Address: 7020 Grand Geneva Way, Lake Geneva, WI 53147-5105
Location: United States > Wisconsin > Lake Geneva
Price Range: $195 - $326 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Timber Ridge Lodge & Waterpark 3.5*
Number of rooms: 225
Reservation Options:
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Also Known As:
Timber Ridge Lodge & Waterpark Hotel Lake Geneva
Timber Ridge Hotel
Timber Ridge Lake Geneva
Timber Ridge Lodge And Waterpark
Timber Ridge Lodge Lake Geneva
Hotel Style:
#2 Family Hotel in Lake Geneva
#2 Spa Hotel in Lake Geneva
#4 Romantic Hotel in Lake Geneva
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Questions & Answers

Here's what travelers have asked, with answers from Timber Ridge Lodge & Waterpark staff and other travelers.
21 questions
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over a year ago
7 months ago

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Questions? Get answers from Timber Ridge Lodge & Waterpark staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I always enjoy a room with the outside pool view.”
 of 5 bubbles reneemp, 4 weeks ago | Read review
“Room Tip: End rooms by elevator”
 of 5 bubbles 339cathyp, Jan 13, 2017 | Read review
“End rooms by elevator”
 of 5 bubbles luvtafish, Jan 9, 2017 | Read review
“Ask for a room on the upper levels away from the first floor and waterpark entrance if you want less noise.”
 of 5 bubbles snoopylb, Dec 20, 2016 | Read review
“Your cell phone and Wifi won't work well on lower level”
 of 5 bubbles stefrz, Nov 30, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question