Grand Geneva Resort & Spa
7036 Grand Geneva Way, Lake Geneva, WI 53147-5105
Lowest prices for your stay
$332
$150
Fully refundable before 04/06/23
$332
$150
Fully refundable before 04/06/23
Expedia.com$150
Travelocity
Trip.com$332
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Room & Suite (637)
Dining (89)
About
#5 of 17 hotels in Lake Geneva
Location
4.6
Cleanliness
4.5
Service
4.4
Value
4.1
Conveniently located between Milwaukee and Chicago, Grand Geneva Resort & Spa is 1,300 acres of AAA four-diamond resort. With luxurious guestrooms, suites and spacious villas, decadent dining options and an array of activities for fun and relaxation, Grand Geneva is the perfect getaway. From golf on two championship courses and indulgent spa services to horseback riding, skiing and snowboarding, Grand Geneva offers something for everyone all year round. Visit us on your next Lake Geneva getaway and #MakeitGrand.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Archery
Bicycle rental
Babysitting
Electric vehicle charging station
Valet parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Indoor pool
Outdoor pool
Heated pool
Fence around pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Special diet menus
Wine / champagne
Vending machine
Golf course
Hiking
Horseback riding
Ski rentals
Ski school
Skiing
Tennis court
Water park
Aerobics
Archery offsite
Evening entertainment
Patio
Table tennis
Walking tours
Water park offsite
Waterslide
Board games / puzzles
Nightclub / DJ
Children's playground
Children Activities (Kid / Family Friendly)
Kids' outdoor play equipment
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Convenience store
Executive lounge access
Gift shop
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Fireplace
Housekeeping
Private balcony
Room service
Safe
Cable / satellite TV
Flatscreen TV
Iron
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Family Resort
Great View
Languages Spoken
English, Spanish
Location
46Car recommended
Grade: 46 out of 100
82Restaurantswithin 5 miles
42Attractionswithin 5 miles
Contact
7036 Grand Geneva Way, Lake Geneva, WI 53147-5105
Getting there
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At the resort now as I write this review. Frankly - I’m echoing some of the other reviews here. The service and hospitality and even ambience falls well below what one would expect for a $250+ per night in the off season. We live just an hour away and thought we would come and check it out - we wanted a reliable place to be able to do weekend getaways with family and friends visiting from out of town. Sadly - we will not be returning here anytime soon. Please also don’t get duped into paying the up charge for the “club.” Not a whole lot of options especially for vegetarians.
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Bailey Mahon, Guest Services / Front Office at Grand Geneva Resort & Spa
Responded 4 days ago
Thank you so much for taking the time to provide your feedback. We sincerely apologize that we were unable to provide the 5-star experience we prioritize. If you would like to discuss any of this further, please feel free to reach out to us directly.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was really excited about this hotel, but it was quite average and nothing special in my opinion. Service (except in the Geneva club) wasn’t what I expected for a hotel that charges over $250 a night in the slower season. The front desk handed us a key, with no directions on how to get to our room. The man who had our luggage said “okay I’ll just meet you in your room then” I had to tell him we had never been there and needed some directions. He pointed in the direction and told us to just keep walking and follow the signs. Our room was a good 10 minute walk from the lobby, and it’s really easy to get lost. It would have just been helpful for him to walk with us (and our luggage on the cart) to the room, especially since he wasn’t doing anything else except chatting with another worker. That’s what most nicer/full service hotels would do! The gym is really more like a commercial type fitness facility more than the spa type environment I expected. You have to leave the hotel and walk across the street in order to get to the gym and spa. The hotel was completely dead at night with no activities, live music, or really any sign of life. The bar was empty and the main restaurant was closed the night we stayed there. Not sure if I missed something, but I found it to be quite boring. Maybe I just have to give it another go in the summer? Here’s the shining star of my stay- The Geneva club (which is an add on which my husband and I found to be very valuable!) Scott, the attendant there in the evening, was really so kind and let me try a few different wines before I settled on a glass of really nice, high quality red wine. The evening appetizers were plentiful and delicious. In the morning, Margo helped us and she was so sweet, going out of her way to get us pastries, which were a nice addition to the breakfast spread. The Geneva club was a quiet, and beautiful space to relax. If I chose to return I’d only do so with that package and in the summer. Having been to Sundara, and the American Club, I much prefer those options for future visits to Wisconsin based on this experience. …
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Samantha Bell, Guest Services / Front Office at Grand Geneva Resort & Spa
Responded 3 weeks ago
Thank you for taking the time to provide us with your feedback. We appreciate your comments and will use them to improve our guest experience. We are pleased to hear you enjoyed the Geneva Club. We hope you will return in the summer so we can provide you with the 5-star stay you deserve.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We stayed here for our wedding anniversary and had an amazing time. We arrived at registration and were greeted by concierge, they checked us in and asked if we were celebrating anything. They gave us a free bottle of champagne. We upgraded to a Junior Suite a few days before checkin. When we arrived it was a beautiful room but as we inspected more we noticed a lot of things we didn’t like. There was quite a few stains on the floor, I stepped on an old French fry left there, the fireplace wasn’t working and the chrome was peeled off the fireplace door. We went to the front desk and talked to concierge and they upgraded us for the issues to a King Suite facing the lake. We just were hoping they would fix the fireplace to be honest. We purchased the celebration package and it came with some perks like $100 resort credit towards the spa, skiing or steakhouse. We also eat at the steakhouse. Husband and I both got a soup or salad, entree and shared a side, came out to $212 before the $100 off. But the food was amazing. We then had breakfast the next morning, limited breakfast menu in the off season. French toast was amazing. We never got to go swimming which is too bad since we would have had it to ourselves. It goes from 3 feet to 5.5 feet and has a separate hot tub with men and women’s changing rooms. There is an outdoor pool but not open of course and they have a separate 10,000 sq ft fitness center that has a lap pool.…
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Date of stay: March 2023Trip type: Traveled as a couple
Room Tip: Lots of parking during our stay, they will charge you for the room upgrades with the taxes and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Samantha Bell, Guest Services / Front Office at Grand Geneva Resort & Spa
Responded 3 weeks ago
Thank you for choosing to celebrate your anniversary with us at Grand Geneva! We are delighted to hear you had an amazing getaway. We appreciate your kind words and feedback. We hope to celebrate more anniversaries with you in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Took my daughter skiing there over the weekend. We are both pretty novice skiers so we thought this would be the perfect place - and it was. I can't say enough nice things about the rental team, ski ticket team and lift operators. Everyone was so kind and professional. I even saw an employee giving lessons and help another skier out who had fallen - just very kind. Finished off at the Chalet bar with good food and service - bravo Grand Geneva - class act for an otherwise rather chaotic sports experience.
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Date of stay: February 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Samantha Bell, Guest Services / Front Office at Grand Geneva Resort & Spa
Responded Feb 23, 2023
Thank you so much for your kind words. We are thrilled to hear you enjoyed your experience at The Mountain Top. We appreciate your review and hope you welcome you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Susan J wrote a review Jan 2023
The rooms were updated, fresh, attractive, clean, well equipped. The resort is beautiful inside and out! The lobby area, dining, bar, shops are exciting and the staff excellent, helpful and friendly! The Igloo experience was awesome!
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Date of stay: January 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Samantha Bell, Guest Services / Front Office at Grand Geneva Resort & Spa
Responded Feb 7, 2023
Thank you for the review! We are glad to hear you enjoyed so many aspects of your stay with us. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
From the moment we walked through the front doors until the time we checked out, we were impressed with the friendly and helpful staff we encountered throughout. Our rooms were updated, very clean and comfortable. We spent some time in one of the igloos which was fantastic. The service and food were impeccable even though there was a blizzard happening outside. We enjoyed every aspect of our stay and can’t wait to come back.
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Date of stay: January 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Samantha Bell, Guest Services / Front Office at Grand Geneva Resort & Spa
Responded Feb 7, 2023
Thank you so much for your kind words! We are thrilled to hear you enjoyed every aspect of your stay. We hope to welcome you back again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I cannot say enough about what a wonderful experience we had at the Grand Geneva Resort. Upon our arrival at the check in desk our first contact was Robert. He was so professional and courteous, I immediately felt that we were at a first class, 5 star property. The restaurants and facilities are superb. I needed some assistance from the concierge who was Jennifer K. and she took care of all my questions and I felt as if I was part of her family as if I was visiting her at her home. The room was spacious, spotless and well appointed. The attention to detail is magnificent. Upon our departure, Tim handled our account with flawless perfection. We had such great experiences with those exceptional people that we were sad to leave, but will return very soon to once again enjoy the wonderful hospitality and friendliness of the Grand Geneva Resort.…
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Date of stay: January 2023
Location
Service
Sleep Quality
Room Tip: Lake side rooms have great scenery
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Samantha Bell, Guest Services / Front Office at Grand Geneva Resort & Spa
Responded Feb 1, 2023
Thank you so much for leaving such a kind review! We are thrilled that you enjoyed every aspect of your stay. We can't wait to welcome you again in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Stopped during Christmas season to enjoy a chai tea from the coffee shop off the lobby and to enjoy the amazing holiday decorations throughout the lobby and upper level. There also is a display of the gingerbread house contest entries...various age groups and skills. The top three winners receive cash prizes. The drive into the resort has many lighted displays including for the 12 Days of Christmas. All in all, it's well worth a stop during the holiday season.
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Date of stay: December 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Aaron Smith, Guest Services / Front Office at Grand Geneva Resort & Spa
Responded Jan 5, 2023
Thank you for sharing your review with us. We are delighted to hear that you had a great time staying with us and enjoyed the holiday decorations throughout the resort. Please get in touch with us directly if you have any other feedback on how we could have improved your stay with us. We hope to welcome you back soon for another truly Grand visit!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We were totally blown away by the hotel! My kids gave me a gift certificate for my birthday at the Grand Geneva resort. The holiday decorations were amazing. Everywhere you looked was joyful! Places for children to write Santa and have pictures on snow chairs or gingerbread chairs. The lights and trees indoors and outside were so beautiful. We had a fabulous dinner at the Italian restaurant, Brissago. We shared an appetizer of truffle sachets. I had the Branzino and my husband had the Divers scallops on risotto. We’ve decided we will go there for special occasions. It was a very special overnight stay, and we will be back again!! It was a perfect way to celebrate my birthday. Thanks to all the staff that helped make it memorable!!
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Date of stay: December 2022Trip type: Traveled as a couple
Room Tip: There are many buildings,all lovely. I wanted to stay in the main building.
Plenty of parking....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Aaron Smith, Guest Services / Front Office at Grand Geneva Resort & Spa
Responded Dec 15, 2022
Thank you for sharing your review with us! We are delighted to have been able to provide you with a fantastic birthday celebration. We look forward to another opportunity to welcome you back soon for another stay just as Grand!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good place to visit and stay. We stayed in the main lodge with a view over the lake - 3 nights; great view. We tried 3 of the eating places and were happy. We hiked some easy trails both paved and unpaved; nice relaxing both in the woods and with good views. Had a fire in one of the outside fire pits. Room was sizable; yet only downside is that we didn't have a sheet - only a blanket. Food had good variety; will write separate reviews there. Staff was friendly and helpful. Wide variety of activities such as swimming, disc golf, regular golf, playgrounds for kids, easy-ish hiking/biking trails. Very spacious; easy to relax in.
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Date of stay: October 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Aaron Smith, Guest Services / Front Office at Grand Geneva Resort & Spa
Responded Nov 30, 2022
Thank you for taking the time to share your review with us! We apologize for the inconvenience caused by the European-style bed sets that we use. We have top sheets available upon request for your next stay with us. We are happy that you were able to enjoy the resort and were able to take advantage of our amenities for a fantastic stay. We look forward to getting another opportunity to welcome you back for another stay that is truly Grand!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$204 - $428 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand geneva hotel lake geneva, grand geneva resort and spa, grand geneva lake, lake geneva illinois
LOCATION
United StatesWisconsinLake Geneva
NUMBER OF ROOMS
385
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Claim Your ListingGRAND GENEVA RESORT & SPA $149 ($̶7̶1̶0̶) - Updated 2023 Prices & Reviews - Lake Geneva, WI
Frequently Asked Questions about Grand Geneva Resort & Spa
Which popular attractions are close to Grand Geneva Resort & Spa?
Nearby attractions include Tristan Crist Magic Theatre (1.5 miles), Geneva Lake Museum of History (1.8 miles), and Geneva Lake (2.1 miles).
What are some of the property amenities at Grand Geneva Resort & Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Grand Geneva Resort & Spa?
Top room amenities include air conditioning, a flat screen TV, and a fireplace.
What food & drink options are available at Grand Geneva Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Grand Geneva Resort & Spa?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Grand Geneva Resort & Spa?
Conveniently located restaurants include Kilwins Lake Geneva, Simple, and Egg Harbor Cafe.
Are there opportunities to exercise at Grand Geneva Resort & Spa?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Grand Geneva Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Grand Geneva Resort & Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Grand Geneva Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Geneva Resort & Spa?
The staff speaks multiple languages, including English and Spanish.