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7036 Grand Geneva Way at Hwys 50 East & 12, Lake Geneva, WI 53147-5105
COVID-19 update: See the added health and safety measures this property is taking.Read more
2 people have started booking this hotel
$189
Free cancellation until 06/10/21
$189
$179
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Free cancellation until 06/13/21
$189
Free cancellation until 06/10/21
Expedia.com$189
eDreams$189
Priceline$189
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Room & Suite (498)
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 11/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Geneva Resort & Spa
Updated 11/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#8 of 16 hotels in Lake Geneva
Location
Cleanliness
Service
Value
Travelers' Choice
Conveniently located between Milwaukee and Chicago, Grand Geneva Resort & Spa is 1,300 acres of AAA four-diamond resort. With luxurious guestrooms, suites and spacious villas, decadent dining options and an array of activities for fun and relaxation, Grand Geneva is the perfect getaway. From golf on two championship courses and indulgent spa services to horseback riding, skiing and snowboarding, Grand Geneva offers something for everyone all year round. Visit us on your next Lake Geneva getaway and #MakeitGrand.
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Room & Suite (498)498
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Archery
Bicycle rental
Babysitting
Electric vehicle charging station
Valet parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Indoor pool
Outdoor pool
Heated pool
Fence around pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Kids' meals
Special diet menus
Wine / champagne
Vending machine
Golf course
Hiking
Horseback riding
Ski rentals
Ski school
Skiing
Tennis court
Water park
Aerobics
Archery offsite
Evening entertainment
Patio
Table tennis
Walking tours
Water park offsite
Waterslide
Board games / puzzles
Nightclub / DJ
Children's playground
Children Activities (Kid / Family Friendly)
Kids' outdoor play equipment
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Convenience store
Executive lounge access
Gift shop
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Fireplace
Housekeeping
Private balcony
Room service
Safe
Cable / satellite TV
Flatscreen TV
Iron
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Park View
Languages Spoken
English, Spanish
Location
Full view
44Car recommended
Grade: 44 out of 100
87Restaurantswithin 5 miles
46Attractionswithin 5 miles
Contact
7036 Grand Geneva Way at Hwys 50 East & 12, Lake Geneva, WI 53147-5105
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2,721Reviews37Q+A100Room tips
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Popular mentions
This was our first time at Grand Geneva. We were impressed by the amenities and have no doubt that this place makes a wonderful holiday during normal times. However, we were extremely disappointed with the Covid protocols - or the lack thereof. Prior to booking I called the hotel and discussed their protocols. They said they do not book rooms for a few days prior to the next guest, in addition to explaining other measures. We booked our trip based on the protocols they said they are taking, which seemed to be safe and they claimed go above and beyond what is required. However, when we arrived to the resort we were told the exact opposite with the explanation that it was a holiday weekend. I did not see one person clean the seating areas in the two days we were there (and we sat in the areas for long periods of time). In addition, people went without masks and I did not see any worker ask them to wear a mask (despite signs saying it was required). I did not feel safe and felt that they were not honest in the measures they claimed to take. Further, there was no measures taken to address crowding in the ski areas. I am praying that my family was able to stay safe and not exposed. I would not recommend this resort during Covid for these reasons.…
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Date of stay: January 2021
Cleanliness
Service
Helpful
Incredibly disappointing experience... We wish we would have read these reviews before going for the weekend. The website made it seem like they were enforcing all of the Covid safety policies and precautions. We have never felt more unsafe while traveling during the pandemic as we did this past weekend. We saw staff without masks, many guests without masks, and there was not any social distancing. The restaurants and bars were so packed that you could not even safely order a drink to take back to your room. The igloo furniture was cheap and uncomfortable. It was shocking to have a $100 minimum and have to eat your meal on a small, low coffee table. When we called to express our concerns we were not offered any sort of explanation or compensation. The customer service from beginning to end was subpar. Don't waste your money.…
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Date of stay: January 2021Trip type: Traveled as a couple
Helpful
Response from Courtney Nobilio, Guest Services / Front Office at Grand Geneva Resort & Spa
Responded 2 days ago
We are disappointed to hear about your experience during your recent stay. Please be assured that we do take our COVID protocols very seriously. Nothing is more important than the well-being of our guests and associates. We are so sorry to hear that you didn't enjoy your experience in the igloo, as that has been one of our most complimented winter experiences this year. If you would like to speak to us further about your experience, please reach out to info@grandgeneva.com. We appreciate you sharing your feedback as we truly value your input and try to use all of our feedback to help provide the best experience possible for all of our guests.
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My husband and I decided to go skiing as a part of our honeymoon weekend and trusted that the COVID-19 safety protocols listed on the Grand Geneva website were accurate; however, we were horrified to find ourselves stuck literally inches from other people (most refusing to wear masks!!) indoors for a significant amount of time while trying to get ski rental equipment. There was no staff member enforcing social distancing or the mask requirement. If you want to attend a COVID super speader event, Grand Geneva is for you. We are appalled and horrified by what took place.
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Date of stay: January 2021Trip type: Traveled as a couple
Helpful
Response from Courtney Nobilio, Guest Services / Front Office at Grand Geneva Resort & Spa
Responded 2 days ago
Megan, we are honored that you chose to spend your honeymoon weekend at Grand Geneva! Congratulations on your recent nuptials. We are disappointed to hear about your experience during your recent stay. Please be assured that we do take our COVID protocols very seriously. Nothing is more important to us than the well-being of our guests and associates. Our ski operation has been completely changed to make this a safe experience for all of our skiers this season. We do require a rental pickup time to be chosen at the time of purchasing your rental. We also stop selling rentals when these time slots are filled. We apologize that you were not comfortable during your pick up time, as this is our priority for each of our guests. Your feedback means a lot to us, and we are consistently improving the operations to make it an even safer and better experience for all of our guests too. Thank you so much for sharing your feedback, and please reach out if there is anything we can do for you in the future.
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I needed to get away! I have been working from home since March and feeling very claustrophobic. We spent four days at the Grand Geneva Resort in Lake Geneva. They made me feel very safe and secure. The measures they took for Covid-19 were phenomenal. Everyone wore masks and I could see them cleaning. They made me feel very comfortable and safe. The restaurants were not very crowded so it was easy to social distance. Room service was available and items could be requested and left at your door. The rooms are clean. The pool was fun. The only complaint I have is there wi-fi is horrible. My husband had to do a couple of Zoom meetings while we were there and his meetings kept breaking up, disconnecting and filtering. A hotel of this scale that charges these prices should have much better internet. We ended up using the hotspot on his cell phone. This is something big that they should address immediately.…
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Date of stay: January 2021Trip type: Traveled as a couple
Helpful
Response from Courtney Nobilio, Guest Services / Front Office at Grand Geneva Resort & Spa
Responded 1 week ago
We are delighted to hear that you had a terrific experience with us at Grand Geneva Resort & Spa! Our team would like to also thank you for the wonderful comments regarding our safety precautions and your room service experience. We also appreciate your feedback on the Wi-Fi, and please know we are checking into that. We hope to have the chance to serve you again soon. Happy New Year!
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Was a little worried about staying at the resort due to Covid 19, however was very pleased with the cleanliness and the wonderful staff. Wish I had more time to enjoy all the amenities. The piano bar was great everyone was singing along.
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Date of stay: December 2020
Rooms
Cleanliness
Service
Helpful
Response from Courtney Nobilio, Guest Services / Front Office at Grand Geneva Resort & Spa
Responded 1 week ago
Thank you for sharing your wonderful feedback about your recent stay. We are so excited that we exceeded your expectations and you could truly relax and enjoy your time with us Our team works hard every single day to provide the safest experience for all of our guests and hearing feedback from you, brings a smile to everyone's face. Thank you so much for choosing Grand Geneva!
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PRICE RANGE
$180 - $341 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand geneva hotel lake geneva, grand geneva resort and spa, grand geneva lake, lake geneva illinois
LOCATION
United StatesWisconsinLake Geneva
NUMBER OF ROOMS
385
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Claim Your Listing Frequently Asked Questions about Grand Geneva Resort & Spa
Which popular attractions are close to Grand Geneva Resort & Spa?
Nearby attractions include Tristan Crist Magic Theatre (1.5 miles), Geneva Lake Museum of History (1.8 miles), and Geneva Lake (2.1 miles).
What are some of the property amenities at Grand Geneva Resort & Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Grand Geneva Resort & Spa?
Top room amenities include air conditioning, a flat screen TV, and a fireplace.
What food & drink options are available at Grand Geneva Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Grand Geneva Resort & Spa?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Grand Geneva Resort & Spa?
Conveniently located restaurants include Joni's Diner, Kilwins Lake Geneva, and Egg Harbor Cafe.
Are there opportunities to exercise at Grand Geneva Resort & Spa?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Grand Geneva Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Grand Geneva Resort & Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Grand Geneva Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Geneva Resort & Spa?
The staff speaks multiple languages, including English and Spanish.