Grand Geneva Resort & Spa
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7036 Grand Geneva Way, Lake Geneva, WI 53147-5105
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Room & Suite (623)
Dining (86)
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 11/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Geneva Resort & Spa
Updated 11/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#7 of 17 in Lake Geneva
Location
4.6
Cleanliness
4.5
Service
4.4
Value
4.1
Conveniently located between Milwaukee and Chicago, Grand Geneva Resort & Spa is 1,300 acres of AAA four-diamond resort. With luxurious guestrooms, suites and spacious villas, decadent dining options and an array of activities for fun and relaxation, Grand Geneva is the perfect getaway. From golf on two championship courses and indulgent spa services to horseback riding, skiing and snowboarding, Grand Geneva offers something for everyone all year round. Visit us on your next Lake Geneva getaway and #MakeitGrand.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Archery
Bicycle rental
Babysitting
Electric vehicle charging station
Valet parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Indoor pool
Outdoor pool
Heated pool
Fence around pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Special diet menus
Wine / champagne
Vending machine
Golf course
Hiking
Horseback riding
Ski rentals
Ski school
Skiing
Tennis court
Water park
Aerobics
Archery offsite
Evening entertainment
Patio
Table tennis
Walking tours
Water park offsite
Waterslide
Board games / puzzles
Nightclub / DJ
Children's playground
Children Activities (Kid / Family Friendly)
Kids' outdoor play equipment
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Convenience store
Executive lounge access
Gift shop
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Iron
Cable / satellite TV
Flatscreen TV
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Great View
Languages Spoken
English, Spanish
Location
Full view
45Car recommended
Grade: 45 out of 100
91Restaurantswithin 5 miles
47Attractionswithin 5 miles
Contact
7036 Grand Geneva Way, Lake Geneva, WI 53147-5105
Getting there
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2817Reviews41Q+A100Room tips
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The resort is designed for the golfer. The lodge/hotel property overlooks a water area for the golf course. They don't like folks to be on the paths for the golf course. The resort lobby is very nice. I liked that I could text message the hotel staff if I had a question or request. The lodge is set up as multiple 3-story buildings all connected. There are a ton of stairs to go through to get from one building to another. The connector areas between buildings are not well lit, but you do get your exercise going back and forth. The room is nice. The Kohler fixtures in the bathroom are sleek. They are doing some remodeling in parts of the lodge. It's nice. I was here for a conference, but if I were really here for vacation, I'd rather stay by actual Geneva Lake.
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Date of stay: May 2022Trip type: Traveled
Rooms
Service
Sleep Quality
Helpful
Response from Aaron Smith, Guest Services / Front Office at Grand Geneva Resort & Spa
Responded 5 days ago
Thank you for sharing your review with us. We are glad to hear that you had an enjoyable stay with us and were able to enjoy the newly remolded guest bathrooms! We understand that the unique layout of the resort can be difficult to manage as the resort was built into the land. We hope to welcome you back for another great stay!
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Great spring break getaway (even though the weather didn’t cooperate). Suites were ready early so one napper could rest while the rest enjoyed the water park and pool. We requested a microwave and it was delivered within minutes! Used trolley to the water park and the driver was the sweetest to the littles! Can’t wait to return this summer!
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Date of stay: March 2022Trip type: Traveled
Helpful
Response from Aaron Smith, Guest Services / Front Office at Grand Geneva Resort & Spa
Responded Apr 4, 2022
Thank you for taking the time to leave us your amazing review. We are glad to hear that you had a great stay and that everything went well for everyone. We can't wait to welcome you all back for another stay and that is as Grand as this one was!
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2 adults and 2 kids (ages 5 & 8) stayed here for 3 nights. The check-in line was long (6 groups ahead of us), but the clerks were fast & efficient. We were walking to our rooms within 10 minutes. Thank goodness this timeshare resort had no pushy salesmen! We loaded our bags onto the wheeled carrier, went up the elevator to the 4th floor and entered our place. Everything was clean and stocked with the typical supplies. The pool was the only other part of the resort that we used, and it (and the hot tub) were great! There were plenty of fresh towels and many tables to put our things on. The pool was a nice temperature, but if you go in the pool after the hot tub, you'll feel chilly. I appreciate that there are chair lifts for less mobile people for both the pool and the hot tub. All the appliances worked well in the kitchen. The only thing we couldn't find was a set of pot holders, but we made do with the kitchen towel. Great time for a reasonable price. We will be back when it's warmer. We want to go horseback riding and/or golf.…
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Date of stay: March 2022
Rooms
Location
Service
Helpful
Response from Aaron Smith, Guest Services / Front Office at Grand Geneva Resort & Spa
Responded Apr 1, 2022
Thank you for taking the time to leave your review with us. We are pleased to hear that you all were able to enjoy your stay with us. It sounds like you guys were able to learn more about the many different things we have to offer as well. We can't wait to welcome you back for another stay with us that is just as Grand!
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My family wanted a fun, stress free two day get away with waterpark package. Packages are not as advertised or promised. We paid for a full day at the water park but due to an error at the front desk we only received half day but still were charged the full package price. The thermostat in the room was broken and our room was at an uncomfortable 79 degrees, we did not have a tv in the bathroom as in room description, we did not receive housekeeping. We had to call for clean towels and toilet paper to be brought up to our room the next day. Locating a manger to speak with was also very difficult. I had to leave several messages and emails to get a response. Our stay was definitely not grand, mediocre at best.
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Date of stay: March 2022
Location
Service
Sleep Quality
Helpful
Response from Aaron Smith, Guest Services / Front Office at Grand Geneva Resort & Spa
Responded Apr 1, 2022
Thank you for taking the time to leave your review with us. We are sorry that you experienced during your stay. In regard to the housekeeping issues, we don't offer turndown service for all our rooms but is available upon request. and unfortunately, with our new guestroom updates, the bathroom tv is no longer a feature. Please do not hesitate to reach out to us directly so that we are able to address anything else that is of your concern. We hope that you will come back for the Grand stay that you deserve.
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Grand Geneva is located in the hills outside Lake Geneva with 2 superb Golf Courses, Recreation center, Multiple Indoor Pools and has all the amenities of a Luxury Resort in Colorada. If you are looking for a great weekend getaway or vacation, you've found it!
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Date of stay: February 2022
Rooms
Service
Sleep Quality
Room Tip: Golf Course Views
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Helpful
Response from Aaron Smith, Guest Services / Front Office at Grand Geneva Resort & Spa
Responded Mar 21, 2022
Thank you for sharing your review with us! It's great to hear that you were able to enjoy your stay and all that our resort has to offer. We hope to see you again sometime for another great stay!!
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+1
Beautiful clean well kept facility. Very nice room with comfortable bed. Gorgeous view from most rooms. Awesome gym/spa facility with friendly staff.. For a convention, the staff was on top of all n were very friendly. Excellent food as well!
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Date of stay: March 2022Trip type: Traveled
Helpful
Response from Aaron Smith, Guest Services / Front Office at Grand Geneva Resort & Spa
Responded Mar 21, 2022
Thank you for such a great review! We are thrilled to hear that you enjoyed your stay with us. Most of all we are glad that we were able to provide you with a great experience during your convention. We hope you consider coming back for another visit to enjoy all we have to offer!
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+1
My family and I stayed in the Villas apart from the main resort for 2 nights. 2 bedroom 2 bath. The front desk manager, Margaret, made generous efforts to help make our stay extra special (thank you again!) and Patty at the Spa is a fantastic therapist! Here's some things we came away with. The pros: quick, friendly check-in at the front desk; Villa kitchen was stocked and modern and had comfy beds compared to most hotels; peaceful, beautiful grounds (wild turkeys and deer roam the property); excellent Chophouse steakhouse food was delicious, good quality, and friendly waitstaff; waterpark had decent amount of slides, lazy river, indoor/outdoor hottub, water basketball; free shuttle that takes you to any building on the property The cons: expensive rooms (not worth the money) plus room layout was inconvenient (upstairs had the family room/kitchen while downstairs was the bedrooms plus narrow staircase and hallways); old carpet with stains in the unit; low flow showers; waterpark and its restrooms were filthy (crumbs around the tables, toilet paper on the floors and pee stains everywhere in the bathrooms); fitness center/gym is outdated with narrow hallways/maze-like layout; spa amenities/shower rooms were also old, not functional and noisy (steam room and sink were out of order) If you are looking for similar quality/pricing like the Wilderness/Kalahari or a relaxing, modern spa retreat like Kohler or Sundara, this is not the place. Final thought: It's more of a day trip escape but be prepared to spend lots of money for outdated amenities.…
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Date of stay: March 2022
Rooms
Service
Sleep Quality
Helpful
Response from Aaron Smith, Guest Services / Front Office at Grand Geneva Resort & Spa
Responded Mar 21, 2022
Thank you for taking the time to leave us with your review. We appreciate all of the feedback that you have provided. We are constantly striving to provide the best for our guests. We appreciate you bringing up the issues with the cleanliness of our waterpark. We apologize that we were not able to provide you with the best experience possible. We hope that you would consider visiting with us again so that we could provide you with a stay that is truly Grand.
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Stayed at the Holiday Inn Timeshare but ate at all the restaurants here and we all had a spa visit. Nice spa with lots of offerings. Great service! Pretty view and the golf course and ski hill looked like fun, unfortunately we had ice and weren't able to use them!
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Date of stay: February 2022
Helpful
Response from Aaron Smith, Guest Services / Front Office at Grand Geneva Resort & Spa
Responded Mar 15, 2022
Thank you for sharing your review with us. We are delighted to hear that you had a great time on our property and were able to enjoy all that we could offer you. Hopefully, you will be able to come back for another visit to enjoy even more of our great offerings. We certainly look forward to welcoming you back for another stay that is truly Grand!
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Took a trip from Chicago to go skiing and snowboarding with my husband for our birthdays. We had so much fun hitting the slopes all day and hanging out at the Grand Geneva Resort in the evening. The Grand Cafe breakfast was incredible and we are picky eaters. We spent a day reading our books by the fire in the lobby and enjoying the Starbucks coffee available at the Grand Central coffee shop. The pianist at night was fun to listen to while sipping drinks from the bar. We stayed in the main lodge with a view of the golf course. Loved our room and the de-steaming mirror! We will absolutely be back next winter.
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Date of stay: March 2022
Rooms
Cleanliness
Service
Room Tip: Loved staying in the lodge. We were in building 6, far from the noise but walking distance to the...
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Helpful
Response from Aaron Smith, Guest Services / Front Office at Grand Geneva Resort & Spa
Responded Mar 10, 2022
Thank you for your review! We are delighted that you had such a great time throughout your stay! It is really great hearing how you were able to enjoy many different aspects of our resort. We are grateful that we were able to help facilitate and be part of some great memories for you both! We can't wait to welcome you back and to help create more great memories!
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My husband stayed there for a golf outing over the summer, and felt like the rooms were a bit rundown and needed updating. Nonetheless, we decided to give the resort a try over spring break with our 16 year old for a mini spa getaway. I booked the room, and called back 2 weeks later to reserve several spa treatments for the 3 of us. When I confirmed that our 16 year old could not use any of the locker room amenities (pool, hot tub, sauna), the very unpleasant (quite frankly rude customer service person Bernie) said "No, we are an adult focused resort & European Spa and sometimes people walk around naked." She then proceeded to tell me that an adult would have to be present during my teens massages. I asked her if she was sure about her policies, because that is 1 of the reasons we chose the resort, as they clearly stated on their website that 16 and over were able to receive services on their own. She continued to argue with me, and then put me on hold to contact the spa front desk. When she returned, she said the spa staff confirmed that anyone under 18 had to have a parent present in the room. I tried guiding her through the Grand Geneva website, so she could see the discrepancy herself. Instead she continually talked over me, and I had to ask her several times if she was going to let me speak. It wasn't until I asked her if she is going to shut her mouth, that she gave me an opportunity to speak. I then asked to be transferred to a manager. I began to explain the discrepancy to the person I thought was the manager I requested. I come to find out that was NOT the manager, but rather the same spa staff member that claimed their policy was anyone 18 and under had to have a parent in the room. I gave up at that point and canceled my reservation, and booked a spa getaway in Galena instead. Definitely will not ever return to Grand Geneva. Attached is a screenshot of their spa policy from their website... You may want to re-train some of your employees on resort/spa policies.…
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Date of stay: March 2022
Rooms
Service
Sleep Quality
Helpful
Response from Aaron Smith, Guest Services / Front Office at Grand Geneva Resort & Spa
Responded Mar 8, 2022
Thank you for your feedback, we have noted the issues that you have experienced.
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PRICE RANGE
$182 - $438 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand geneva hotel lake geneva, grand geneva resort and spa, grand geneva lake, lake geneva illinois
LOCATION
United StatesWisconsinLake Geneva
NUMBER OF ROOMS
385
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Claim Your Listing Frequently Asked Questions about Grand Geneva Resort & Spa
Which popular attractions are close to Grand Geneva Resort & Spa?
Nearby attractions include Tristan Crist Magic Theatre (1.5 miles), Geneva Lake Museum of History (1.8 miles), and Geneva Lake (2.1 miles).
What are some of the property amenities at Grand Geneva Resort & Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Grand Geneva Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Grand Geneva Resort & Spa?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Grand Geneva Resort & Spa?
Conveniently located restaurants include Egg Harbor Cafe, Kilwins Lake Geneva, and Simple.
Are there opportunities to exercise at Grand Geneva Resort & Spa?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Grand Geneva Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Grand Geneva Resort & Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Grand Geneva Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Geneva Resort & Spa?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Grand Geneva Resort & Spa?
Many travelers enjoy visiting Historic Steppingstone (1.9 miles).