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Suites at Northshore

7275 N Port Washington Road, Glendale, WI 53217 (Formerly Residence Inn Glendale)
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1 room 1 adult
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108 Reviews from our TripAdvisor Community

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Columbus, Ohio
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed December 28, 2015 via mobile

This used to be our go to spot in the North Shore. Once they lost the confidence of Marriott, that should have been a warning sign. They used to have highly motivated staff and attention to detail. GONE. They used to have a customer centric mindset. NOT ANYMORE. Good, quick breakfast. NOPE. Management that cares. NO WAY. Before you book,... More 

Helpful?
1 Thank LorJarv
Boston, Massachusetts
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed December 27, 2015

We have stayed here for many years. It changed ownership from Residence Inn last year. It was marginal then, it's gone way down hill. Other reviews here have mentioned housekeeping issues - we didn't have that but only stayed 2 nites. But the breakfast is horrid now. Before ownership change, there was hot breakfast - "budget" style, but decent and... More 

Helpful?
Thank RS L

Travelers are raving about these Glendale hotels

Columbus, Ohio, United States
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed December 27, 2015 via mobile

Booked a suite at this hotel for specific room type, location and other needs. The reservation was made 3 weeks in advance. At 10pm the night before our arrival, we were informed we did not have a room due to "construction." So am I to believe that 1) they booked a room for occupancy and then started to renovate? 2)... More 

Helpful?
2 Thank Patrick J
Baltimore, Maryland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed December 26, 2015

We 've been staying here from since Dec 23 and will check out Dec 27. We stayed here in 2008 when it was still under Marriott and had a great experience. Unfortunately, now they are independent, and the service has gone from bad to worse and worst! Bad: Dec.24 - My husband and I came to the dining area to... More 

Helpful?
4 Thank lovetotravel12321
Union, Kentucky
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed December 10, 2015

The good: Very convenient location, nice rate, spacious rooms, the rooms are kept VERY clean. Pleasant staff, very helpful. Good beds, a touch soft for my taste (very firm) but I think most folks would really like them. Having a kitchen is really nice if you are staying for a long time. The not so great: facility needs a little... More 

Helpful?
1 Thank Mark L
Fairfield, Connecticut
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed October 25, 2015 via mobile

I have stayed here 4 times now for various reasons. As others have said, it is very close to everything so location is certainly great. The rooms are fine. Yes it is a bit worn down in places, but certainly not uninhabitable. Breakfast is fine. It is certainly not gourmet but it will work. However get there early as I... More 

Helpful?
2 Thank Sara G
Sarah C, General Manager at Suites at Northshore, responded to this review

Thank you so much for your feedback! I am very sorry your stay here at the Suites at Northshore was less than satisfactory. We strive to meet the expectations of every guest, and our own, in this case we failed. I ensure you that I will share your comments with our team and prevent these issues from happening in the... More 

Sherwood, Wisconsin
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed October 25, 2015 via mobile

Roomy, clean, and comfortable. Stayed in a Penthouse, which means an additional bed and bath in the loft. It was an affordable option, right next to I43, literally. It is very similar to condos we have rented in Door County, meaning the decor is a bit dated, but it has everything you need.

Helpful?
1 Thank DKout
Sarah C, General Manager at Suites at Northshore, responded to this review

Thank you for your review! I am pleased to hear about your wonderful stay here at the Suites at Northshore. I will share your feedback with the staff and if you come back to the Glendale area we would be happy to set you up with a future reservation. - Sarah More 

Bracknell, United Kingdom
Level Contributor
80 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed October 9, 2015

I chose the Suites at Northshore at the very last minute as I needed to be in a meeting in Glendale, and I must admit it is a superb hotel in the form of what I might describe as a 'suite village or compound'. The properties range from a very generous suite to multi storey, multi room houses! I was... More 

Helpful?
Thank Nimapolice7
Sarah C, General Manager at Suites at Northshore, responded to this review

Thank you so much for your response! We are so thrilled that your stay was comfortable and that you enjoyed your suite. We would love to accommodate you again if you are ever back in the area. - Sarah More 

Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed October 5, 2015 via mobile

This was a over used Residence Inn that needs major attention. It was clean everywhere except the carpets. Do not walk barefoot unless you like black feet. The evening reception was nice and breakfast was excellent. The price was very high for the quality and the $100 pet fee was the straw that broke this camels back. We will not... More 

Helpful?
2 Thank calmish
Sarah C, General Manager at Suites at Northshore, responded to this review

Thank you for taking the time to write your review following your recent stay. I am happy to hear you enjoyed our breakfast and evening social hour. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Please accept my sincere apology for the shortcomings... More 

Green Bay, Wisconsin
Level Contributor
96 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed October 1, 2015

We stayed here while in town for a concert at the Bradley Center. We did not want to pay downtown rates or deal with parking. The hotel complex seems a bit odd for Wisconsin but it was well kept grounds. The parking lot has only one entrance and exit so keep that in mind if you try to drive around.... More 

Helpful?
Thank WiscoTravelor
Sarah C, General Manager at Suites at Northshore, responded to this review

Thank you for taking your time to fill out a response on TripAdvisor. It is always wonderful to hear great comments about our staff and hotel . We look forward to the next time you stay with us. – Sarah More 

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