Having waited more than 2 years to travel again we looked forward to are next travel experience with excitement and having read the reviews booked this 4* hotel. The rooms are modern in appearance with all the amenities you need and expect from a 4* Hotel, with a good powerful hot shower. I was a little surprise that the room safe was an extra charge and that beach towels required a deposit. Although the mattress was comfortable, the pillows were not and the sheets are not fitted an soon became uncomfortable by riding up with any slight movement. The meals were good apart from the fact that every meal was cold , including the soup and even after complaining and have the soup reheated it still came back cold. This continued for the remaining 2 weeks of are stay. We were not the only guests to complain every day about the cold food. Sadly we ended eating out more than we expected. The food is cooked and then transported from their sister hotel, hence the cold food, having seen the Daily food transport come and go every meal time. The restaurant and bar area are open air and as soon as it rained both became unusable and with no plan B, Guests had to miss meals and wait for the rain to stop. They have a sister Hotel 100m down the road and I asked if we might use their restaurant but no one seem to know what to do. The pool looks nice and you would expect one at a 4 * Hotel but no one uses it, and it was not cleaned during the two weeks of our stay, we know this as the sand had not been removed from the bottom. It is positioned right in front of where people eat and the area could be better used for more space for the restaurant and extra overhead cover from the sun/rain. The bar is large enough for guests but the drinks are all locally produced, there are branded top shelf drinks but even on all inclusive status you pay extra for these and they even charge for bottled water. I found the immediate staff to be helpful and friendly and a credit to the Hotel . On paper this should be a great Hotel in a good location across from the beach but sadly let down by poor kitchen and restaurant layout and working practice's. Unfortunately we will not be returning to this hotel under its current situation and hope the management except that these issues need addressing. Rarely do we complain about minor issues but this was a 2 week break and even complaining on site , did not result in any changes been implemented by management or even offering an apology.

We came on 15th April with the expectations of the food being amazing. It was far from it. It was repetitive, Luke warm, bland, unknown meat and not a lot of it. Snacks consist of dry ham and cheese sandwiches approx 20 triangles and some stale loaf cake slices. The all inclusive times changed everyday no soft drinks before half 10 and pay after 11pm. There’s only 1 seating area which is right next to the pool and if it rains expect to get wet as there’s minimal cover. There’s no loungers at the pool as it’s in the seating area for food and drinks. There’s not enough seating for the amount of guests and we aren’t even in peak season, we were turned away a couple of times at tea time due to no seats available and told to wait in reception or go out. The beach is over the road with free loungers and plenty of them which is pretty much the only saving grace. Everyone received free slippers bar us. The majority of the staff are quite rude and unhelpful. The rooms are cleaned daily as expected but to a minimal standard not sure our floors were cleaned in the week we stayed. The bathroom is tiny and the whole “bathroom” floods as soon as the shower goes on and takes 2 days to dry. Fresh towels daily. The toilet roll holder was hanging off, mould on the ceiling, holes in the wall. The sister hotel mare boutique is down the street and we aren’t allowed to use their facilities yet all their guests come to our hotel. No one seems to have a straight answer for anything even as simple as why is no one on the bar on a morning when there’s people waiting for drinks. We spent £550 each to be here and have spent over €500 eating out everyday to try and get a decent meal. For the price we paid and the experience we’ve had I wouldn’t rate it and I wouldn’t recommend it to friends or family. The reviews were amazing for this hotel hence why we booked and I can guarantee they are all fake or at least the “amazing” ones anyway.

I had a relaxing stay at this hotel which overall I enjoyed. I’m disabled and use a stick, I found staff helpful and considerate especially Dennis the barman. Negatives: Minor ones, Meals could be hotter, rooms could be cleaned better (Sand covered our floor for duration of trip). Usual all inclusive fare and drinks but English breakfast could be improved with quality baked beans and decent bacon and sausages. Major negatives: Bathroom floods after shower due to bad design. This is extremely dangerous as it’s very slippery with no rails or safety features. I asked for a mop but the cleaner just mopped up, put some towels on the floor and left. Restaurant area is small and outdoors with insufficient cover it also acts as bar and poolside lounge. We got splashed a few times whilst eating. Again bad design. On our last day we were told there is a €20 for the sun loungers closest to the sea as it was high season. This is unreasonable as it’s not possible to lounge by the pool. Positives, most staff are friendly and helpful. Quite good service considering Staff seem to work long hours, looked like 12 hour days from my vantage spot overlooking the restaurant/pool. Manager was on site a lot while we were there. He was friendly, helpful and approachable. Bathroom was well stocked with toiletries. We had a late night flight but was allowed to keep our room until 2pm and stay on site and have meals and drinks until our transfer arrived at 8.30pm all free of charge. Unfortunately because of the major negatives I can’t give a 4 star rating but once these improvements are worked on this hotel will definitely be a 4 star with good potential.