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The Greenbrier

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2,360 Reviews from our TripAdvisor Community

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Showing 2,356: English reviews
Chicago, Illinois, United States
Reviewed August 27, 2014

The Greenbrier truly is "America's Resort". The staff are friendly, accommodating and kind. The restaurants are terrific and delicious. My wife and I particularly enjoyed 44 West steak house and the restaurant Sam Snead's and Slammin Sammy's. The Forum is also very good! The pool staff were great and always quick with a fresh towel or a cold refreshment on...

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Helpful?
Thank Michael M
Robert M, Manager at The Greenbrier, responded to this review

We are so happy to hear how much you enjoyed your recent return visit to The Greenbrier! Our goal is for every guest to leave anticipating their return to America's Resort, and we certainly look forward to welcoming you back!

Charlotte, North Carolina
Reviewed August 27, 2014

I’d long heard of the grace and beauty of the Greenbrier Resort, and of the top-notch service afforded there. As I attended a business meeting there recently, the resort certainly lived up to its reputation. My room was brightly and exquisitely detailed, the bed was super comfortable, the shower piping hot, and even the internet service was fast. For some...

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3Thank Louis59
Robert M, Manager at The Greenbrier, responded to this review

Thank you so much for taking the time to let us know about your recent stay. We are honored that overall you had a wonderful visit and enjoyed your stay with us. The Historic Preservation Fund (HPF) of 6.5% is collected to preserve and protect landscapes, buildings, and amenities that have played a meaningful role in The Greenbrier’s past while...

Tucson, Arizona
Reviewed August 26, 2014

Can't recommend enough. Without a doubt The Greenbrier Hotel is my favorite in the world. Like stepping into a warm embrace it is a special place unlike any other. The Greenbrier is full of history and you shouldn't miss the hotel tours or a visit to the "shelter." These are not to be missed. The grounds are exquisite. Everything is...

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1Thank Joan C
Robert M, Manager at The Greenbrier, responded to this review

We are so happy to hear that The Greenbrier far exceeded your expectations! WOW, it was simply amazing to read your review. Thank you for all of the gracious compliments. We have been welcoming guests since 1778 and have had 236 years of experience in providing exceptional customer service. We look forward to welcoming you back soon.

Asheville, North Carolina
Reviewed August 26, 2014

This is my first visit to the greenbrier and hopefully not my last. The hotel is a historical experience of days gone by. The service was top notch. So far all the food has been excellent. The outdoor pool is gorgeous with views. The locker room at the pool is equipped so that you can clean up, shower and dress...

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1Thank AVLME
Robert M, Manager at The Greenbrier, responded to this review

We appreciate you taking the time to leave a review! We are thrilled to learn that you enjoyed your first stay with us. Thank you for pointing out that we do have a dress code in the evenings as part of our 236-year history. Gentlemen are asked to wear a jacket and tie in the Main Dining Room for dinner...

Richmond, Virginia
Reviewed August 25, 2014

We have visited the Greenbrier 10 times over the last 22 years. We always have a wonderful stay. We had not visited in about 6-7 years yet many staff members remembered us and gave us a warm welcome. Every other time that we visited, we were able to check into our rooms as soon as we arrived and our accomodations...

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1Thank DeDe B
Robert M, Manager at The Greenbrier, responded to this review

We are so happy to hear that The Greenbrier far exceeded your expectations! Thank you for all of the gracious compliments. For over 236 years The Greenbrier Resort has taken great pride in “ladies and gentlemen being served by ladies and gentlemen”. It is our sincere belief that our first priority at The Greenbrier – no matter one’s official duties...

Evans, Georgia, United States
Reviewed August 25, 2014

Visited The Greenbrier for the second time and loved it! We were given a complimentary upgrade and the accommodations were great. We did the Bunker Tour which I highly recommend as well as the Segways. Golf was great as usual and can't get enough of the wedge salad at Prime 44 West! The staff was very friendly and helpful. I...

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Helpful?
Thank Nancy W
Robert M, Manager at The Greenbrier, responded to this review

We are so happy to hear that you enjoyed your August visit to The Greenbrier. With an unparalleled range of amenities and activities, America's Resort is an ideal place for friends to get away for a few days. We must agree with you that The Greenbrier is a “beautiful place” to visit! We look forward to welcoming you back to...

baltimore md
Reviewed August 24, 2014 via mobile

Always a great stay at the Greenbrier , we enjoy the Windsor Club at greenbrier Private area for guest who stay there key access to get to the room and club lounge Great place to relax and enjoy time with family or friends or other guest With beverages there in lounge and assortment of food through out the day Concierge...

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Thank wmbrakeman
Robert M, Manager at The Greenbrier, responded to this review

Thank you for your kind review, we are glad to know that once again you enjoyed your visit to The Greenbrier. The Windsor Club is the most exclusive accommodation experience at America's Resort. The Greenbrier has taken the club level to extraordinary new heights. The Windsor Club is a deluxe collection of premier accommodations including the most outstanding service and...

Reviewed August 23, 2014

Needed updating. Tip included in the bill even for just 2 people. Grounds are beautiful as is the inside of lobby. Nice to come once but would not come back. Mani/pedi was just a soak and polish.tip was added to that bill also. Do not eat at Sam sneeds

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4Thank Mae Beth Z
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you for your review. Unfortunately, the fact that you left feeling not overly impressed is disappointing to hear. Our commitment is to exceed the expectations of our guests and insure that we live up to our mission statement which is, “Our guests will experience world class service with personalized gracious interactions. At The Greenbrier, the good becomes “extraordinary” and...

Falls Church, Virginia
Reviewed August 23, 2014

Overall our five night family (13 members) stay at the Greenbrier was highly successful, limited only by the quirkiness and neglect of the President's Estate House. On the plus side, the Estate House more than adequately accommodated all 13 of us, with five en suite bedrooms and plenty of room for roll away beds, lots of closet space/storage, big open...

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1Thank Patrick C
Robert M, Vice President of Guest Relations at The Greenbrier, responded to this review

Thank you for your review of your recent stay at The Greenbrier. We appreciate your comments and candor concerning The President’s Estate House. I apologize for the lapses in service and maintenance that you experienced. At one time past President’s of The Greenbrier Resort lived in the estate house; hence its name. This fall we will begin an entire renovation...

Houston, Texas
Reviewed August 22, 2014 via mobile

If history is up your alley then The Greenbrier is for you. This antique is a a mega resort. Think Nemacolin for comparison. It is basically a self contained resort town with all kinds of activities like golf to 4x4 trails. The fried chicken was insanely good as was most of the other food so high marks there. I suppose...

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Thank Andrew B
Robert M, Manager at The Greenbrier, responded to this review

We appreciate you taking the time to let us know about your recent visit to The Greenbrier. Unfortunately it was very disheartening to read about the lapses in housekeeping in your room. The Greenbrier Hotel opened in 1913 and we are proud of the century of service associated with The Greenbrier Hotel. However, we are even prouder of the 236...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located amid the breathtaking Allegheny Mountains of West Virginia, The Greenbrier is a National Historic Landmark and an award-winning resort that has been welcoming guests since 1778. ... more   less 

Additional Information about The Greenbrier

Address: 300 W Main St, White Sulphur Springs, WV 24986-2498
Location: United States > West Virginia > White Sulphur Springs
Price Range: $158 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Greenbrier 4.5*
Number of rooms: 710
Reservation Options:
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Also Known As:
The Greenbrier Hotel White Sulphur Springs
Greenbrier White Sulphur Springs
Greenbrier Resort White Sulphur Springs
Greenbrier Wv
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Questions & Answers

Here's what travelers have asked, with answers from The Greenbrier staff and other travelers.
33 questions
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Questions? Get answers from The Greenbrier staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Asked for a room close to elevators since one of us uses a cane.”
 of 5 bubbles grandadventure43, yesterday | Read review
“Each room is unique. We were with friends and our two rooms were very different, but both a wonderful experience.”
 of 5 bubbles kingbay2016, 2 days ago | Read review
“Eat at Prime 44”
 of 5 bubbles Viking50bysea, 1 week ago | Read review
“We enjoy the West wing. Some of the newer deluxe rooms are more modern but we prefer the Dorothy Draper style.”
 of 5 bubbles mitziToronto_Canada, 2 weeks ago | Read review
“The Draper Suite has a foldout sofa bed which was nice for our kids to have more sleeping space, rather than share a bed.”
 of 5 bubbles cboerkoel, 2 weeks ago | Read review
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