Incredible visit as always. Staff was fantastic. Everyone was extremely accommodating. My favorite resort. I’ll look very forward to my next stay. Hopefully sooner than later. We think everyone took such good care of us.
Avoid This Hotel: Poor Management Leading to Horrendous “1 Star Customer Experience” Background: Our family has been staying for business and leisure off and on for over 20 years plus. The main changes over the years are unprofessional staff, lack of activities/amenities, and the outrageous upcharges. - Don’t Keep Commitments: Don’t take the order if you can’t commit to fulfilling: Ordered a $125 Charcuterie Board for a 5:30pm room delivery for a happy birthday pre-dinner celebration that was a no show after several follow up calls – I should charge them for wasting time sitting around waiting. Management said they were short staffed after looking into the situation with no alternative solutions. - Poor Communications: Wanted to go swimming at the outdoor pool and was told we needed a reservation after we got all suited up and got to the pool. No times available for the 3 days we were staying there. Nobody indicated at the time of making the reservation or checking in to the hotel you had to have a pool reservation. - What are we paying a resort fee for? - Recreational Activities Terminated: Wanted to play shuffleboard in the designated area and the equipment to play was no longer available. - What are we paying a resort fee for? - Poorly Trained Wait Staff: Waiter was Arguing with how the temperature of the $69.00 steak was served instead of just taking it back to cook it a little more as originally ordered. - Penny-Pinching: Inadequate amounts of tiny pasties served at “High Tea” so if you are not there waiting in line at the start than half the attending guest get nothing coming a few minutes later! What’s the point of having an event if you can’t provide enough treats! - Onsite Retail Shops Closed: Most of the retail shops are vacant and closed permanently. These used to be fun to shop for unique things…not anymore. Overall, if you want the wait staff to argue with you on how your food should be cooked, pay an upcharge for normal things you would get at a 5 Star Hotel, can’t use the pool and other recreational activities in your resort fee, and be told lies to just get your money…then the Greenbrier Hotel is for you! The list goes on with more disappointments, but I’m not going to waste any more time with this. We are going elsewhere moving forward! Here are couple of standout managers who have proven to be very unprofessional during and after this hotel experience: Donny Warlitner, Director of Restaurants and Roger Sullivan, Guest Relations Manager. Here are Recommendations for Great Hotels for Consideration that will meet your expectations!: The Omni Homestead Resort, Sea Island Resort, or The Sagamore Resort.…
I am disappointed in that The Greenbrier appears to care little for the health and safety of their guests. We were shocked when our waitress in the Main Dining Room sought medical advise from 2 members of our group who are physicians. The waitress was suffering from fevers. The Manager of the Main Dining Room was aware of the fever but exposed guests to what may be a contagious condition as the hotel was full and they needed help.
We capped our weekend away with The Greenbrier Bunker Tour. We enjoyed our tour guide Lily, she was pretty funny and very friendly! The tour took ninety minutes and was very entertaining. It’s hard not to wonder if things are still planned for this location considering all the time and money that has been poured into the place. The grounds are beautiful. It is hard to find out all the activities that are available on the property. Would love to visit at Christmas!
It is a rare find- beautiful, grand, lush, all in one. The service was excellent. It is my second stay in six months and I cannot wait to go back. It is old, historic, and so there are a few bumps and scratches in places. However, the grandness, great service, and fantastic, inspired food in the main dining room and we are gluten free- will not be forgotten. We absolutely adored the food and restaurant service- that is so hard to find these days.
When I first walked in to the hotel I thought "oh no, what have I gotten myself in to"? Dated decor, confusing lay out, not nearly as organized as my other girls spa trips. But by the time we left, I was desiring more days to explore all there is to offer. We really enjoyed the intro to falconry, the bunker tour, the awesome walking path, renting electric bikes, and both the indoor and outdoor pool. The outdoor pool is GORGEOUS and pictures cannot do it justice. We had some excellent meals while we were there. I recommend eating in the main dining room one night. I also highly recommend the farm to table dinner if available. It is worth every penny. Lastly, if you go to the spa, I highly recommend the greenbrier signature service. It is very unique and absolutely worth it.
Enjoyed the history of the resort and the overall amenities. Gave a feeling of old world elegance plus modern day activities above and beyond golf! The Bunker tour is a must and the falconry especially interesting. In addition, the chose of restaurants is more than adequate while the Main Dining Room breakfast is outstanding! For some reason the atmosphere makes casual conversation with other guests easy and enjoyable.
From the moment you pull up to the resort, you are treated with such kindness and charming Southern hospitality. It was truly a wonderful experience. Our deluxe room was large enough to set up my computer, eat room service and still kick back and read on the comfy chairs. The food is absolutely sublime, and absolutely worth the cost. I'm going to dream about that filet mignon for months. I love the decor, it's bright but it's so very different from a drab everyday chain hotel. the activity list is extensive too. I can definitely say our three days there was not nearly long enough. If you want world class food served with gracious hospitality, then this is the way to go.
It had been 10 years since we’d visited The Greenbrier and it is still as good as ever…..maybe even better! Beyond the limitless activities, what makes this place special is the staff. Always friendly and ready to help. Played golf on Old White and the Meadows, bowled when it rained, visited The Bunker and the Presidents museum, rode the mountain trail with Patty (who was awesome….and the horses so well taken care of), off-roaded with Pete….and hiked for miles. Ate at Sneads, Drapers, the Forum and 44….could never finish a meal….just too much….but excellent. It felt like a bit of time travel to a kinder gentler time…..all good. Thanks for a wonderful stay!
This was our third visit to The Greenbrier with many years in between. What's most striking about this property is how unique it is. You will literally not find a single resort like it in the country (The Homestead is probably the closest, but it's not close). It's not cheap, and the activities are pricey but worth it. Gorgeous main building with that striking Dorothy Draper decor throughout. Comfortable, well-appointed rooms (if, perhaps, a bit dated). Staff was overall very friendly and helpful. And, if you and your group can't find an activity that interests you here, I don't know what to tell you (golf, tennis, kayaking, shooting, fishing, adventure biking, etc., etc.). There are even plenty of indoor activities (bowling, games, swimming, tennis, fitness) for those days with inclement weather. Huge (11,000 acre) property but there are complimentary shuttles running constantly, so if you don't feel like walking, you don't have to. Not many negatives to point to, but they could definitely use more mid-range cost dining options (only ones are the Treetops grill at the outdoor pool and the Forum inside the main building). Fortunately, there are excellent, affordable off-property dining options in White Sulphur Springs and nearby Lewisburg. And don't make the mistake we did of relying on the website's dress codes (yes, there is a dress code and, at least in the restaurants, they enforce it -- and then some). Call them to clarify before you book, because what they have on their website is NOT the complete list of rules they strictly enforce. Their front desk staff (who are truly supposed to be ambassadors of the resort) could be more helpful. When we checked in late on a Monday night, we were not given directions to our cabin and, when we found all of the parking spaces full (they are all marked and supposed to be one to a customer), they were little help.…