The Greenbrier
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101 Main Street West, White Sulphur Springs, WV 24986-2498
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Room & Suite (359)
Dining (96)
Travel safe during COVID-19
What you can expect during your stay
- Face masks required for staff in public areas
- Regularly sanitized high-traffic areas
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
Location
Cleanliness
Service
Value
Travelers' Choice
Located amid the breathtaking Allegheny Mountains of West Virginia, The Greenbrier is a National Historic Landmark and an award-winning resort that has been welcoming guests since 1778.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Casino and Gambling
Golf course
Babysitting
Valet parking
Wifi
Hot tub
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Tennis court
Entertainment staff
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
Steam room
Concierge
Convenience store
Gift shop
Non-smoking hotel
Shops
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Location
Full view
68Somewhat walkable
Grade: 68 out of 100
13Restaurantswithin 0.75 miles
7Attractionswithin 0.75 miles
Contact
101 Main Street West, White Sulphur Springs, WV 24986-2498
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3,334Reviews104Q+A100Room tips
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Popular mentions
Spend a few days at the resort starting at 12/27/2020. Even though it was December, and cold, we spend a day walking around the trails. The room was nicely appointed but had some problems(for the price charged I would expect these): 1) Missing a make up mirror 2) Rattling heating unit (since we did not stay that long we did not mention it to the resort) 3) Comforter barely covered bed. By the time we used it either the feet were left in the cold or the chest 4) The trail signs, indicating the direction for the different trails, were few and far between. Made it difficult to determine where to go for any given trail. We got lost a number of times trying to find our way to the trails 5) Trail signs, indicating the way back to the main building, are non-existent. We had to resort to Google Maps to find our way back 6) Restaurant experience (at main dining room for breakfast and 44 Restaurant for dinner) was disappointing. At 44 Restaurant the steak was well done instead of medium and I was given the wrong drink. Service at the main dining room was not satisfying based on the prices charged. It took over ten minutes for someone to come over and take the order. Also, we were never offered a coffee refill Overall experience, based on the price we were charged (over $400/night), was disappointing…
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Date of stay: December 2020
Value
Service
Sleep Quality
Helpful
Response from Clark Clay, Guest Services / Front Office at The Greenbrier
Responded today
Thank you for visiting The Greenbrier, "America's Resort". We are pleased to hear you enjoyed portions of your visit and we apologize that the complete experience was not up to the standards you expected. We are most thankful for our Guests feedback. This allows us to know where we excel and where you feel we need improvement. We promise to use this feedback to improve the experience for all. The Ladies and Gentlemen of The Greenbrier look forward to welcoming you back in the future and having the opportunity to show you their legendary southern hospitality and service should you choose to return and experience life as few know it.
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This was our first time staying at The Greenbrier. We arrived as a family mid week between Christmas and New Year. The resort is a sight to behold and it is very large and The Greenbrier is very grand. Arrival was nice and we were warmly greeted and our luggage was taken care of right away. We were traveling by car to the resort to make a 2PM Jeep excursion my husband had booked as a surprise. The excursion was booked over a week prior on the phone and it was entered into our calendar. We arrived on time for our 2 PM excursion. When we arrived in the outfitters shop we were told our reservation was never put in the system and Jeep excursions were at 1:30 and 3:30. We were actually mistakenly booked for a Razr cart tour which we did not want. Sadly, The Greenbrier was unable to rebook us for the Jeep excursion or any other outdoor excursion for the duration of our 3 day stay as they were all booked. This was very disappointing as the error was not ours. Only through a cancellation were we able to get a bunker tour. The bunker tour was informative. Our room was ready upon arrival but with some issues. A lamp was missing a light bulb and there was left over ice in the ice bucket from the prior guests. Housekeeping service came and did a satisfactory job but neglected to leave additional toilet paper. The meals were good. Prime West 44 was exceptional and our female server was amazing. Best meal we are during our stay. However, we ate at 9 PM as all the prior times were booked. If you are booking, book dining right away. The Italian restaurant was good and Drapers was pretty good but the wait was rather long. Bowling was fun and the manager was very friendly and helpful. Interacting with staff you learned the resort was very understaffed due to Covid. I’m guessing the overworked staff and understaffing led to minor deficiencies we noticed during our stay at this 5 star resort. The staff were mostly great with a few grumpy exceptions. We were able to observe and over hear conversations between other guests and staff and we honestly horrified by how rude some guests were to the staff. Lots of pluses and some minuses. We will come back post Covid to see if it has improved to what undoubtedly is a 5 star hotel.…
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Date of stay: December 2020Trip type: Traveled with family
Helpful
Response from Clark Clay, Guest Services / Front Office at The Greenbrier
Responded 2 weeks ago
The Ladies and Gentlemen of The Greenbrier are saddened to hear of your disappointment concerning your recent stay. The Greenbrier strives to provide an atmosphere where experiences are timeless and memories last forever. Team Greenbrier continually focuses to improve the experience for all our guests and provide an experience that is above all expectations. Rest assured that your feedback from this review will receive attention and will be shared with the appropriate teams to ensure improvement. We apologize for your disappointments. We look forward to the opportunity of providing a spectacular experience on your next visit.
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best trip ever #americansresort stay 2 or 3 night to enjoy it all the bunker #history #carriageride #horseriding movie theater in hotel ice skating beautiful roman pool #botox #massage anything for adults and children #golfing #TheGreenbrier is so Grande everyone needs to visit #atripyouwontforget #adultplayground #gambling #shopping #dothydraper #TheGreenbrier is thee best secret of #wV
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Date of stay: December 2020
Helpful
Response from Clark Clay, Guest Services / Front Office at The Greenbrier
Responded 2 weeks ago
The Ladies and Gentlemen of The Greenbrier are pleased to hear you enjoyed your stay and thank you for your review. In The Greenbrier's 242 year history we have served Presidents and Royalty. Team Greenbrier strives to provide that same treatment to all our Guests. Here at The Greenbrier, we have numerous activities for everyone on the 10,000 plus acre property. Additionally, we offer world class dining, exquisite shopping, and an elegant smoke free Casino Club open to resort Guest and Members only. The décor continues to follow Dorothy Draper's original design from her mid 40's makeover. With the assistance of Carleton Varney we continue with her vision. Please continue to follow The Greenbrier website for upcoming specials and offers. We look forward to welcoming you back to America's Resort to experience life as few know it.
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Greenbrier produce is the best Christmas holidays anywhere. Food, decorations, attentive staff All come together to make it a magical experience for all ages. Would highly recommend This resort instantly makes you feel part of the family that is extremely important to us.
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Date of stay: December 2020
Rooms
Cleanliness
Service
Room Tip: Dale, The head Bellman, Knows more about the rooms than anyone there.
Call for Dale And tell...
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Helpful
Response from Clark Clay, Guest Services / Front Office at The Greenbrier
Responded 2 weeks ago
Thank you for sharing the comments regarding your visit to The Greenbrier! We are thrilled that you chose to experience what this unique historic hotel has to offer. All four West Virginia seasons offer a different experience. The Holidays are a spectacular time to enjoy America's Resort at her best. We are a full service resort that offers something for everyone and welcome overnight Guest, day Guests, and Members daily. In addition to our exquisite dining options, world class shopping, and numerous indoor and outdoor activities our rich 242 year history offers a one of a kind experience to all our Guests. Please follow the Greenbrier website or contact our Personal Hospitality Experts for details concerning special offers and upcoming wintertime events. The Ladies and Gentlemen of The Greenbrier look forward to welcoming you back soon to experience life as few know it!
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We went to the Greenbrier with our children and another family. There were pluses and minuses. Pluses - Christmas decor was incredible, COVID guidelines were followed so we felt comfortable being there, falconry, jeep activity, kids club, skating, carriage ride, indoor pool, bunker tour, and lobby bar were all excellent. Minuses - Housekeeping banged on our door at 8am (Sunday and Monday so it wasn't like they were expecting a big check in and needed the rooms.) The service at Prime 44 was awful - slow and completely unbothered by it, and gruff to the point of rude. The food at Slammin Sammys was borderline inedible and bizarre. Whatever the situation was at the coffee shop should be rectified - so slow and again staff members who were completely unmotivated to be more efficient. However, there were some great staff members including Cody at falconry, Karl who drove the carriage, and Leroy at the Jeeps. We had a great trip overall and will return but prepare yourself to spend a lot for not great food, not great service, and early morning wake ups against your will.…
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Date of stay: December 2020
Cleanliness
Service
Sleep Quality
Room Tip: Make sure to hang the do not disturb on your door if you don't want to be woken by...
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Helpful
Response from Clark Clay, Guest Services / Front Office at The Greenbrier
Responded 3 weeks ago
The Ladies and Gentlemen of The Greenbrier are saddened to hear of your disappointment concerning your recent stay. The Greenbrier strives to provide an atmosphere where experiences are timeless and memories last forever. Team Greenbrier continually focuses to improve the experience for all our guests and provide an experience that is above all expectations. Rest assured that your feedback from this review will receive attention and will be shared with the appropriate teams to ensure improvement. We apologize for your disappointments. WV COVID guidelines are monitored closely and enforced per state directives. We look forward to the opportunity of providing a spectacular experience on your next visit.
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ALSO KNOWN AS
the greenbrier hotel white sulphur springs, greenbrier white sulphur springs, greenbrier resort white sulphur springs, greenbrier wv
LOCATION
United StatesWest VirginiaWhite Sulphur Springs
NUMBER OF ROOMS
710
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Claim Your Listing Frequently Asked Questions about The Greenbrier
Which popular attractions are close to The Greenbrier?
Nearby attractions include The Greenbrier Falconry (0.5 miles), Greenbrier Government Relocation Facility (0.06 miles), and The Casino Club at the Greenbrier (0.02 miles).
What are some of the property amenities at The Greenbrier?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Greenbrier?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Greenbrier?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Greenbrier?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to The Greenbrier?
Conveniently located restaurants include Prime 44 West, Main Dining Room, and Draper's.
Are there opportunities to exercise at The Greenbrier?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does The Greenbrier have an airport shuttle?
Yes, The Greenbrier offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is The Greenbrier located near the city center?
Yes, it is 0.7 miles away from the center of White Sulphur Springs.
Are any cleaning services offered at The Greenbrier?
Yes, dry cleaning and laundry service are offered to guests.
Does The Greenbrier offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.