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The Greenbrier

101 Main Street West, White Sulphur Springs, WV 24986-2498
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Room & Suite (356)
Dining (119)

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About

#1 of 2 hotels in White Sulphur Springs
Location
4.4
Cleanliness
4.6
Service
4.5
Value
3.7
Located amid the breathtaking Allegheny Mountains of West Virginia, The Greenbrier is a National Historic Landmark and an award-winning resort that has been welcoming guests since 1778.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Casino and Gambling
Golf course
Babysitting
Valet parking
Wifi
Hot tub
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
Steam room
Concierge
Convenience store
Gift shop
Non-smoking hotel
Shops
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Business
See what other travelers are saying
  • APrettyLittlePark
    Suffolk, Virginia263 contributions
    A family experience to remember!
    My family of 5 spent Christmas week at the resort. This is a resort in the truest sense. It is expensive but you get treated well and personally, the little details are very evident. The staff knew our names and made every day wonderful. The Draper Suite was far beyond our expectations - 2 Huge bedrooms, a very large living room with bar/kitchen, 3 full bathrooms, and an entry hall/foyer. The entrance was extremely handy for staging gear like ice skates, coats, and gloves. The decor is what people want to see and winter at the Greenbrier is stunning. The resort is beautiful. In terms of what to do - we did all the free things, brought ice skates, and spent hours playing games in the lobby. Literally dozens of hotel staff and guests came by as we played over the days we were there to talk with us and observe the various games. We met many wonderful people both staff and guests. The Greenbrier is a lifestyle that is healthy and wholesome. People are friendly and happy. It was so relaxing and wonderful to just stop and enjoy the time vs. running around trying to do everything offered. We did pay for the Bunker Tour which was interesting but not necessary unless you really want to see it. My suggestion would be to go to the Greenbrier to unplug and reconnect with the people in your life. It is a perfect place for relaxing, reading, talking, laughing, walking - all in luxury.
    Thank you for sharing the comments regarding your visit to The Greenbrier! We are thrilled that you chose to experience what this unique historic hotel has to offer. All four West Virginia seasons offer a different experience. The Holidays are a spectacular time to enjoy America's Resort at her best. We are a full service resort that offers something for everyone and welcome overnight Guest, day Guests, and Members daily. In addition to our exquisite dining options, world class shopping, and numerous indoor and outdoor activities our rich 241 year history offers a one of a kind experience to all our Guests. Please follow the Greenbrier website or contact our Personal Hospitality Experts for details concerning special offers and upcoming wintertime events. The Ladies and Gentlemen of The Greenbrier look forward to welcoming you back soon to experience life as few know it!
    Written January 9, 2020
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Date of stay: December 2019
    Written January 8, 2020
  • 98199cf
    California57 contributions
    Lovely, but be prepared to spend more
    Lovely resort with lots of activities, but be prepared for everything to be EXPENSIVE. By the time a resort fee, historic preservation fee and taxes were added to our room, it was close town additional $500 (good thing we opted for self park, because valet park was an additional $25 per day). Our room was both beautifully decorated and comfortable. The bathroom had both a bathtub and separate shower, thick plush towels, nice bath soaps. However, the common areas are showing signs of age. Most of the chairs and sofas/couches in the common areas had flattened seat cushions and not very comfortable to sit on. The exterior of the main building is showing signs of age - peeling paint, rusty railings. Restaurants and bars automatically add 20% service charge, so check your bill before tipping. Titanic escape room was well done-challenging, but fun Overall, going to Greenbrier was on our bucket list and I am glad we visited there, but we will probably never return.
    Thank you for taking the time to share your comments regarding your recent visit. With 10,000 plus acres of beautiful mountain landscapes, the activities are endless and there is something for everyone. A simple stroll through the grounds can be an amazing experience in itself. The colorful and vibrant décor follows the same principles of Dorothy Draper's original mid 40's design. We are saddened to hear that your entire stay was less than spectacular. Please know that we are most thankful for our Guest feedback and work diligently to improve the Greenbrier experience for all of our Guests. Please be assured that your comments have been reviewed with the Executive Team. We sincerely hope to have the opportunity to welcome you back with unique Southern Hospitality as you experience life as few know it!
    Written May 17, 2021
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Date of stay: May 2021
    Written May 15, 2021
  • N3065LKdebbies
    Abingdon, Virginia365 contributions
    Great Getaway
    Spent a wonderful weekend getting away at The beautiful Greenbrier! Loved every minute here. The staff were all so nice, respectful, and happy to have us there. With us traveling here during the pandemic we never once felt worried about being here. There were masks readily available and given to you upon checking, lots of sanitizer stations all over hotel including in shops, limited number of people in shops, restaurants,and pool. We felt very safe. All hotel staff wore masks. The walking trails were great, pool Is gorgeous, and food in all restaurants were exceptional. What A nice break getting away And still socially distancing. I highly recommend! Can’t wait to return to take our family!
    Thank you for taking the time to share your experience at The Greenbrier. We are pleased to hear you enjoyed your visit and all the amenities offered on the 11,000 acre playground know as America's Resort. The Ladies and Gentlemen of The Greenbrier are know worldwide for providing legendary hospitality and gracious service. The entire team is honored to offer this same service while adhering to the WV COVID-19 guidelines. We stand ready to welcome you and your family back to experience life as few know it!
    Written July 13, 2020
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Date of stay: July 2020
    Traveled as a couple
    Written July 12, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Tippegirl2 wrote a review Sep 20
Tippecanoe, Indiana262 contributions86 helpful votes
We stopped at the Greenbrier to visit the Bunker. Fabulous tour. A must see. It is a shame that reporters think all Americans need to know everything. This facility is now defunct due to prying eyes.
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Date of stay: September 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Ms Vaish wrote a review Sep 15
Pune, India1 contribution
Excellent Service. Staff are friendly. Rooms are too comfortable Special thanks To Chef Vikas who was in Waffle live counter Please hire chef like him he made what I exactly want Planning to visit again with my family. Good Job…..❤️ Front office staff are also good
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Date of stay: September 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Claudette wrote a review Sep 11
2 contributions
The Greenbrier is in a class of its own. It is old and that is one of the beauties of it. The service was terrific, our room was beautiful and the staff went above and beyond. Entertainment in Carlton lounge was best music and show we have seen in a long time. It is fabulous to just sit in the lobby and have tea and people watch. Old and young folks and the stylish clothes, most people still get dressed up, it was disappointing to see young men indoors in baseball caps, shame on them! All in all if you are looking to step back in time and be elegant please go to The Greenbrier. if you are looking for a Hampton Inn experience then go to the HI.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with friends
Room Tip: Make dinner reservations as soon as you know you are going.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Trish G wrote a review Sep 8
Petoskey, Michigan1 contribution1 helpful vote
DO NOT GO! While the grounds and amenities are beautiful, the service and cost are not. Rented a home (5k per night) that was ill-equipped and run down. Reservations were not honored and a lack of response from management was beyond frustrating. Not wheelchair accessible. Reservations required to go to the pool? The list goes on and on.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: Don't go.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Wander65101837125 wrote a review Sep 7
10 contributions1 helpful vote
+1
The facility is beautiful, Dorothy Draper was brilliant. The history the ambience is as advertised. Unfortunately whom ever manages the food and food service at resort restaurants may be making money but they are not building legacy patronage, maybe those days are over. I wouldn’t come back to stay or recommend anyone spend more than few hours to look around . It’s a shame America’s greatest resort can’t sustain selling tickets to tour the Bunker.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: If you feel you should try onsite dining make a reservation. many wonderful local restaurants...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Cristy H wrote a review Sep 6
Richmond, Virginia3 contributions4 helpful votes
Let me start by saying we've been coming to the Greenbrier for the past 15 years and we always look forward to coming, it's a happy place for my family to enjoy a weekend getaway. Sadly, it is not the same place it used to be ALL relating to service! I am highly disappointed by our Labor Day stay- everything from TERRIBLE, slow food service, to lack of attention to detail and lack of care by staff. Additionally, the crappy service makes you outraged by the inflated prices. There were multiple issues we encountered and there is no one to voice complaints to because simply no one cares. They now have staff that are from other countries who generally do not speak English well which impacts everything from taking your orders correctly to not understanding simple requests. It's like being on a cruise ship and you are expected to tolerate bad service. We encountered an issue with every aspect of our stay. We even ordered food from the bar one night in an effort to reduce slow wait times and bad service and waited over an HOUR for chicken wings- waitress never asked us for drink refills and food was cold and overcooked- $85 for an order of chicken wings and 3 non alcoholic drinks. I really am not that picky and have traveled extensively - it's a beautiful hotel and really a part of America, but I am so disappointed and really heartbroken that it's being run to the ground with such terrible service. I spoke to manager at front desk on day of departure as bill was completely wrong (along with tons of others complaining at front desk- be sure to check your bill!) and manager didn't care much less do I think she understood how upsetting it was for us to come there and have such a terrible experience at a place we love.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: Don't stay here- way overpriced for service- we all work way too hard to have such terrible...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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CM W wrote a review Sep 5
1 contribution1 helpful vote
+1
This was our first (and probably last) trip to the Greenbrier. We really had a great time but there were some things that caught us by surprise. Pros - beautiful hotel and grounds - distinctive decor is part of the story, prepare yourself for a dizzying array of prints and colors - housekeeping staff mostly on top of it - beautiful outdoor pool - spa experience pricey but really nice - breakfast buffet is great - bunker tour and escape room were great - self parking is easy and free - Lost Caverns and Stardust Cafe in nearby Lewisburg were excellent and a good value! (Unrelated to Greenbrier but worth a mention!) Cons - value isn’t there for the price, especially main dining room dinner and food and drinks at other restaurants - customer service is spotty - we expected better at this price - ice is ridiculously hard to come by - outdoor pool was by reservation only and closed early on Labor Day. The management of the pool reservations was poor and led to a lot of disgruntled customers. This old world hotel with such a fascinating history is not going to last without some improvements.
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Lisa N wrote a review Sep 5
3 contributions1 helpful vote
The magnificent Greenbrier Resort did not disappoint. The facility, service, and food were fabulous. It was frustrating not to be able to use the outdoor pool during 90 degree weather. Reservations were required but no time slot availability. The building interior furnishings and flooring along with building exterior is starting to show some tiredness. This did not effect our stay but in time these items will need addressed.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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wellscl15 wrote a review Aug 2023
virginia2 contributions1 helpful vote
Beautiful grounds. Great activities, Super staff, service all around was impeccable, main dining room has a great breakfast but not the great dinner I was hoping for. I was sad to leave and wished I had stayed longer.
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Date of stay: August 2023
Value
Location
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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stephenhG2548GH wrote a review Aug 2023
Pittsburgh, Pennsylvania37 contributions17 helpful votes
This property has a tremendous reputation, and at one time I am sure they delivered a superior product. But the facility itself is aging and in need of repair. Perhaps more importantly, the service is inferior for a hotel that tries to be a world class resort. For example, they want room service deliver ice to you instead of you going to an ice machine. That would be an upscale feature - if it worked - however they don’t automatically deliver ice daily (although they claim they do), and when you do call room service to request ice, it takes over an hour. We have had that experience twice so far. Getting your room made up daily can be a challenge, even when the hotel is not especially busy. The waiters / waitresses get mixed reviews. Some (eg, Shelby) were excellent while others (eg Valentine) pay little attention to customers Overall, The Greenbrier is a nice hotel with a storied past. However, it is trying to live on that reputation while no longer providing the superior level of service that customers expect at this price point
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Date of stay: August 2023Trip type: Traveled as a couple
Room Tip: Don’t valet your car. There is lots of free parking very close to the hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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ALSO KNOWN AS
the greenbrier hotel white sulphur springs, greenbrier white sulphur springs, greenbrier resort white sulphur springs, greenbrier wv
LOCATION
United StatesWest VirginiaWhite Sulphur Springs
NUMBER OF ROOMS
710
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THE GREENBRIER - Updated 2023 Prices & Resort Reviews (White Sulphur Springs, WV)

Frequently Asked Questions about The Greenbrier
Which popular attractions are close to The Greenbrier?
Nearby attractions include The Greenbrier Falconry (0.5 miles), Greenbrier Government Relocation Facility (0.06 miles), and The Casino Club at the Greenbrier (0.02 miles).
What are some of the property amenities at The Greenbrier?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Greenbrier?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Greenbrier?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Greenbrier?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to The Greenbrier?
Conveniently located restaurants include Prime 44 West, Main Dining Room, and Draper's.
Are there opportunities to exercise at The Greenbrier?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does The Greenbrier have an airport shuttle?
Yes, The Greenbrier offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Greenbrier have airport transportation?
Yes, The Greenbrier offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Greenbrier located near the city center?
Yes, it is 0.7 miles away from the center of White Sulphur Springs.
Are any cleaning services offered at The Greenbrier?
Yes, dry cleaning and laundry service are offered to guests.