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The Greenbrier

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101 Main Street West, White Sulphur Springs, WV 24986-2498
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (2282)
Room & Suite (373)
Dining (101)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for staff in public areas
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Individually wrapped toiletries
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

Location
Cleanliness
Service
Value
Travelers' Choice
Located amid the breathtaking Allegheny Mountains of West Virginia, The Greenbrier is a National Historic Landmark and an award-winning resort that has been welcoming guests since 1778.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Casino and Gambling
Golf course
Babysitting
Valet parking
Wifi
Hot tub
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
Steam room
Concierge
Convenience store
Gift shop
Non-smoking hotel
Shops
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
3405Reviews113Q+A100Room tips
Traveler rating
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Popular mentions
Techvestco wrote a review Yesterday
Bryn Mawr, PA80 contributions104 helpful votes
+1
Note that The Greenbrier responds automatically with the same canned responses no matter what the commentary. Just remember this as an indication that they really don’t care about what their guests say. No 5-star resort anywhere would respond that way – but guananteed they will. So let’s get to it. Lie #1: In spite of what the web site says, there are ZERO Covid protocols. Lie #2: The place is disgusting – not clean at all. There are small dead animals around the place and horse manure on the trails around the golf course we had to step around. Lie #3: You cannot get to restaurants, the pool, anywhere without a reservation made weeks – or months – in advance. Our “time” at the pool was so crowded that we left after we could not find anywhere to sit. Our kids cried all the way back to the hotel. Lie #4: The place is falling apart: peeling walls, holes in walls, missing locks on doors, etc. – see the photos. It is literally falling apart! Lie #5: The food is horrible – we sent back meals, the wrong orders were filled, etc. There were servers walking around (in The Forum) with food not knowing which table ordered it. One of the filets we ordered (at Sneeds’ for $52) was so tough it was inedible. Lie #6: Service is awful: there are not nearly enough service personnel (we were told that the place is 420 workers short!) Staff is routinely working 12- and 14-hour shifts. (We know this because they actually complained to us!) Lie #7: The Concierge service is only available after standing in line and routinely gives the wrong information. We were routinely told that the Concierge gets it wrong all the time. (They gave us the wrong location for checking into an activity which nearly caused us to me the event.) Lie #8: Check-in was painful: stood in line for 30 minutes. A 5-star check-in experience? Lie #9: Even though you need a reservation for the restaurants, we were in restaurants (at 5PM) that were empty! We were told that reservations were only available at 5PM and 9PM. Lie #10: The place generates no value: there are taxes everywhere – a forced 20% gratuity and a 6% historic building tax. Everything is “a la cart”: all activities are only available for huge fees (we spent $600 dollars for 4 people to kayak for 2 hours). Two eggs with bacon for 2 cost $60. At Sneed’s, a potato is $10 – as an additional “side.” Lie #11: There is zero diversity among the patrons. Lie #12: The AC units in the rooms will make your heads explode – they run constantly and are loud as hell. The windows are painted shut. Lie#13: The rooms are barely cleaned. The disinfectant stands around the place were almost always empty. The rugs are filthy. Lie#14: When we arrived, two of the elevators were broken. When we left, the service elevator was broken, so the staff had to use the main ones to move luggage carriers, food, etc., thereby clogging everything. Lie #15: The flagstone on some of the areas is cracked and falling apart. The brick walkway from the hotel to the pool needs serious work. There at lots more lies, but you get the idea. Obviously, this is not a 5-star anything, except maybe an embarrassment. We stayed at The Greenbrier 8 years ago and it was a different experience. At best, this is a 3-star resort living on its reputation – but charging as through it’s a Four Seasons – which it sure as hell isn’t. The reviews are interesting. If you’ve never stayed at a 5 star you might be Ok with the place, but if you have any travel experience, you will be offended by The Greenbrier’s claims – and 5-star prices. That said, there are “good” ratings with long lists of “negatives.” Go figure. Now wait for “management” to hit the auto response button and respond to this review with one of their canned responses. “We’re sorry you did not enjoy your stay …”. Blah, Blah, Blah. We know you don’t care – or care that you’ll never see us again. Prediction? The Greenbrier will close for “renovation” or just file for bankruptcy. All the signs are there.
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Date of stay: July 2021
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Jet21233955927 wrote a review Yesterday
1 contribution
Too much to do for the time we were there. If you can’t find something to do there, you’re in a coma. Scenery is beautiful and staff is like none other we’ve experienced. Can’t say enough good. Everyone should have one stay at the Greenbrier. A very luxurious stay.
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Date of stay: July 2021Trip type: Traveled as a couple
Room Tip: Take note of the chandelier in the bar… straight from the Debbie Reynolds’ collection of movie...
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Rob P wrote a review Jul 19
Pittsburgh, Pennsylvania249 contributions88 helpful votes
If you lived in the Cold War era, or especially if you didn’t, you should take the bunker tour at the Greenbrier. It is an easy walking tour and very informative. It is amazing that the bunkers existed for 30 years and the secret was kept. It is a space which was designed for the entire federal legislature, including staff, could live underground and continue to govern in case of a nuclear war. It is very well presented and our guide was quite knowledgeable. You are not able to take pictures due to the fact that the space is now used for information storage.
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Date of stay: September 2020Trip type: Traveled as a couple
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Response from Clark Clay, Guest Services / Front Office at The Greenbrier
Responded 1 week ago
The Ladies and Gentlemen of The Greenbrier thank you for your comments and are honored you chose to spend time at America's Resort. The Greenbrier offers traditional southern hospitality to overnight Guests, Members, and day Guests at a unique historic resort that celebrates the vision of Dorothy Draper's mid 40's design. With 10,000 plus acres of breathtaking mountain property not only do you have a beautiful landscape but activities and amenities for everyone. The Bunker tour continues to be one of the most popular activities offered daily. With accommodations ranging from single spacious hotel rooms to stately multi-bedroom estate homes The Greenbrier can meet any request. Please follow our website or contact our Personal Hospitality Experts for all things Greenbrier. We look forward to welcoming you back to America's Resort to experience life as few know it!
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AmyDF wrote a review Jul 19
Bluffton, South Carolina62 contributions10 helpful votes
My family of four stayed here for 4 days. The guys played golf three of those days and I had the wonderful Greenbrier Treatment package at the spa. The massage and the Sulphur bath soak was wonderful. As far as the scotch spray (basically a body power washing) portion of the package...just do it! You'll never see your massage therapist again anyway. Our room was huge, clean and housekeeping did a great job. I enjoyed the tea time at 4 (they also serve coffee just FYI) but the desserts go quickly with the kids in tow along with their families. Be sure to do the bunker tour. It's a must. Also be sure to make all reservations before you go...we had a hard time getting into fly fishing, pickle ball and some of the other activities we would have liked to try. There's also a movie every night at 8 in the theatre but no popcorn (bc of Covid they say) so you byostuff. Bowling and the arcade was fun for my boys. Walk all around the hotel, look at the fabulous empty ball rooms and have a look at all the bathrooms. Love the whimsy decor. Lastly, be sure to meet the doorman, Frankie, who's been there for 63 years! Overall our only complaint is the refurbishment charge...be warned that it's on every.single.purchase. Even if you just buy a pack of gum. Resort charges are expected but we also didn't expect the 20% gratuity to be automatically added on in addition to refurbishment charge. We were fine with the 20% gratuity because we tip that amount anyway as long as the service is good.
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Date of stay: July 2021
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Response from Clark Clay, Guest Services / Front Office at The Greenbrier
Responded 1 week ago
Thank you for taking the time to share your experience at The Greenbrier. We are pleased to hear you enjoyed your visit and all the amenities offered on the 11,000 acre playground know as America's Resort. The Ladies and Gentlemen of The Greenbrier are known worldwide for providing legendary hospitality and gracious service. The entire team is honored to have served you. We stand ready to welcome you back to experience life as few know it!
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brian s wrote a review Jul 18
Richmond, Virginia317 contributions138 helpful votes
We recently stayed here for a few nights and are very happy we had the experience. The hotel is both significantly historical and beautiful. The grounds are meticulously maintained and the staff were very friendly. Very clean property which made us feel comfortable in these uncertain times. This is not an inexpensive hotel in fact it is very costly when you add on all the additional charges. The furniture throughout the hotel is beautiful and consistent with the "theme" they try to project, although some is dated and needs replacing. Loved our stay but cost would be a concern for any possible return visit. The bunker tour is a MUST even if you're not a history buff.
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Date of stay: July 2021
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Response from Clark Clay, Guest Services / Front Office at The Greenbrier
Responded 1 week ago
The Ladies and Gentlemen of The Greenbrier are thrilled to hear how much you enjoy your lstay with us. Thank you for your kind words about both the property and our Team Members. The Greenbrier offers a multitude of activities to peak the interest of almost anyone. The experience is enhanced with a five star Spa, exquisite dining options, and elegant Casino Club. The world class shopping also includes numerous Greenbrier items so you can return home with your favorite amenities. In The Greenbrier 243 year history we have served numerous Presidents and Royalty. We strive to provide that same service to all our guests. Please continue to follow The Greenbrier website or contact our Personal Hospitality Experts for upcoming events and specials. We look forward to welcoming you back to America's Resort to experience life as few know it.
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ALSO KNOWN AS
the greenbrier hotel white sulphur springs, greenbrier white sulphur springs, greenbrier resort white sulphur springs, greenbrier wv
LOCATION
United StatesWest VirginiaWhite Sulphur Springs
NUMBER OF ROOMS
710
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Frequently Asked Questions about The Greenbrier
Which popular attractions are close to The Greenbrier?
Nearby attractions include The Greenbrier Falconry (0.5 miles), Greenbrier Government Relocation Facility (0.06 miles), and The Casino Club at the Greenbrier (0.02 miles).
What are some of the property amenities at The Greenbrier?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Greenbrier?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Greenbrier?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Greenbrier?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to The Greenbrier?
Conveniently located restaurants include Prime 44 West, Main Dining Room, and Draper's.
Are there opportunities to exercise at The Greenbrier?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does The Greenbrier have an airport shuttle?
Yes, The Greenbrier offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is The Greenbrier located near the city center?
Yes, it is 0.7 miles away from the center of White Sulphur Springs.
Are any cleaning services offered at The Greenbrier?
Yes, dry cleaning and laundry service are offered to guests.
Does The Greenbrier offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.