The Greenbrier
101 Main Street West, White Sulphur Springs, WV 24986-2498
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Room & Suite (352)
Dining (117)
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
- Individually wrapped toiletries
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#1 of 2 hotels in White Sulphur Springs
Location
4.4
Cleanliness
4.7
Service
4.5
Value
3.8
Located amid the breathtaking Allegheny Mountains of West Virginia, The Greenbrier is a National Historic Landmark and an award-winning resort that has been welcoming guests since 1778.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Casino and Gambling
Golf course
Babysitting
Valet parking
Wifi
Hot tub
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
Steam room
Concierge
Convenience store
Gift shop
Non-smoking hotel
Shops
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Location
Full view
68Somewhat walkable
Grade: 68 out of 100
12Restaurantswithin 0.75 miles
7Attractionswithin 0.75 miles
Contact
101 Main Street West, White Sulphur Springs, WV 24986-2498
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3490Reviews125Q+A100Room tips
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+1
This place is perfection. The people who complain about the decor are annoying because everyone knows what the Greenbrier is about before coming here. The people who complain about prices are cheap Karens who need to go to budget inn. This place is rich with history. You won't find anything that compares. Staff are all fantastic. Rooms huge. Food amazing. Wonderland at Christmas time and any other time of the year. Don't change a thing!
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Date of stay: June 2022Trip type: Traveled with family
1 Helpful vote
Helpful
This was our second stay at the Green Briar and it was wonderful! It’s certainly not your average hotel so we are delighted with its history and decor and were prepared for its high price tag. Our only disappointment came at our final evening in the Main Dining room. Having had a wonderful breakfast there twice, we had high expectations for our final dinner. Dressed to the nines in suits and ties and dresses, as required, we waited an hour and a half for anything other than bread to be served. When the entrees were served they were over cooked or under cooked. The staff did the best they could acknowledging there were issues in the kitchen and removed the cost of the entrees from our bill as we requested. Very surprised at the lack of high quality service for a restaurant the prides it’s self so much on old world charm and charges you for it! We came across others that had this same experience. It was a truly disappointing ending to an otherwise wonderful weekend of fabulous food we had in the other in house restaurants. I would highly recommend Prime 44, food and service was what you would expect for such high prices Enjoy!…
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Date of stay: June 2022Trip type: Traveled as a couple
Helpful
Excellent time , service is top notch. Accommodations were beautiful. Wait staff and concierge was excellent. Food delicious. Loved the bunker tour, guide was knowledgeable and amusing. We loved her. Highly recommended.
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Date of stay: June 2022Trip type: Traveled as a couple
Helpful
My husband and I had reserved a suite costing upward $1000 with all of the taxes, etc. when we went to check in at 3:30 we were told the room was not ready and had to wait. I asked three different people in the hour and was told the room was still not ready. When I asked to speak to a manager I was told that she was not available. I asked her to be paged an another counter person came over and said that she can give us another room. I still asked to speak to the manager. When she came I asked her why I could not get a room when we first checked in and was told that they were busy. Then asked her why it took my asking for a manager to finally get a room. I feel that if you are paying premium for a suite you should not have to wait an hour or need to speak to a manager even if they are busy.…
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Date of stay: June 2022Trip type: Traveled as a couple
1 Helpful vote
Helpful
This place is very impressive to look at, but for goodness sake, they charge for a second bucket of ice! There are computers to use in the Eisenhower hallway, but no printers, either for the hotel computers or for your private ones. SO DONT PLAN on printing anything while there! We had our Two yr. Old granddaughter here with us while my husband doing business... The playground looked like it came out of the 1970s! A swing was broken! The slide was old metal (hot to sit on) for such a "swanky" place they obviously DON'T CARE about CHILDREN. I was appalled. I will NEVER come back. I could spend this kind of money somewhere else and have a suite with a frige, microwave, sitting area, real desk and computer work area, free ice, and NOT A MOUSE TRAP under the BED! Oh yea, the DOROTHY in your face huge roses everywhere get a little OLD! DON'T WASTE YOUR MONEY! The grounds are beautiful, and the outdoor pool was nice.…
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Date of stay: June 2022Trip type: Traveled on business
2 Helpful votes
Helpful
GretchenDT wrote a review Jun 9
Washington DC, District of Columbia190 contributions114 helpful votes
Overpriced: Basic rooms are $500 to $600 per night and they charge a $39 resort fee. And for that $39 resort fee, you can't even use the outdoor pool without a reservation. But - the one that really gets me is that they charge 6.5% preservation fee on everything, including the room. If you purchase a bottle of water or a pack of gum, they charge the 6.5% preservation fee. This is a privately owned and operated business, preservation is part of your operating costs. Also, every restaurant on the property charges a 20% gratuity on top over their overpriced meals. Most of the restaurant menus were uninteresting. Go into town to eat. The Dorothy Draper floral motif everywhere is just overload. It looks like a 1970s grandma house. Bright over done florals and multiple patterns in the same rooms. I understand that it is part of their history, but they need to tone it down. Our room had large blue flowers on every wall and even in the closet. The only self parking is down the hill and across the highway. The activities are extremely expensive and have the 6.5 preservation fee and 20% gratuity include. The staff are very helpful and nice, but I would expect no less for price of the place. I would recommend anyone stay here. There are so many more interesting places to see and stay in America. Maybe if you want stop and the bunker tour and move on.…
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Date of stay: May 2022
3 Helpful votes
Helpful
Don't waste your money! I came with my husband and baby for a work trip. The decor is pretty, the grounds are semi decently maintained (the playground left a lot to be desired), and the staff were helpful and pleasant. But the prices for Everything were So outrageous!! $50 at a Cafe for 2 sandwiches, 2 drinks, and a banana!! Laundry services are so expensive, that when I spilled something in my luggage, it would have been cheaper to go to Walmart to buy some new, than to have them wash it. They have loads of activities, but almost none of them are included in the price of the room. $400 is the minimum for one night, and it's not worth it. The mattress was hard as a rock, the sheets were linen, and therefore caused us to overheat. The AC unit was so loud, that it woke me up every time it turned on or off. The bed frame creaked every time you shifted. And for someone who's child is a light sleeper, all of those things added up to us not getting any sleep. For $400 a night at a Holiday Inn suites, we could get a suite with a living room and full kitchen. This place doesn't even have microwaves in the rooms, and the mini fridge (stocked with $4 sodas and $3 candy bars), is "designed to keep things cool, not cold" so we couldn't store things like milk for cereal in there. Breakfast is $20 for toast, and the restaurants have such poor reviews ("Too much money for bad food and small portions,") that we ended up preferring places like Wendy's and a local diner for food. For as much as they are charging for this place, you would think that they could at least afford some quality mattresses. If you can help it, Dont Waste Your Money Here!!!…
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Date of stay: June 2022Trip type: Traveled on business
Room Tip: Just don't come here. Its a waste of money
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2 Helpful votes
Helpful
+1
This is a fantastic resort with so much to do. We met my parents (from Syracuse), our son and his fiancé (Nashville) for the holiday weekend. My husband’s uncle was one of the managers back in the day so he wanted to go back for a visit. Everything was wonderful- food was excellent, rooms were gorgeous, golf was so much fun, outdoor pool was perfect, bunker tour was informative (great tour guide!), bowling was a blast-just so much to do. As another reviewer stated, if you are looking for the Marriott, this is not it. And, yes, you will spend money when you visit. However, if you want a special weekend away, this is it. The only negative, which given the current state of affairs is not surprising, was lack of enough staff. Overall, 5 stars!
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Date of stay: May 2022Trip type: Traveled as a couple
Helpful
We just returned from the resort after purchasing a 2 night “play and stay” golf package at the resort…$2100!!! Here is what we got… a dated, albeit clean room in the “West Virginia wing”, 6th floor with a view of the parking lot and traffic noise from the street.. West Virginia wing… a huge walk from the main lobby, through all of the conference rooms, then down 3 hallways from the elevator to your room? Really??? First day of golf??? Greenbrier course which is only 9 holes that unbeknownst to us had only be opened 2 days before we arrived!! Greens not groomed at all, roughs was “lose your ball” condition… golf club facility not walkable from main hotel (shuttle available), no golf bar, no sense of support of golfers-social- and property is dated with damaged furniture& questionable financial stability… will not go back!!!…
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Date of stay: June 2022Trip type: Traveled with family
Room Tip: Property is dated and overpriced!!!
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3 Helpful votes
Helpful
The two negatives first. Hard to get to. Second is on site drinks and food are over the top expensive for West Virginia. We don’t usually complain about cost but $22 for a simple mixed drink. That’s NYC prices which you expect in a city. Now to the good. Throwback to the 30’s to the 50’s in terms of decoration. We had the Draper suite which was perfect for us. We had the space to have friends over for cocktail hour. Bed is super comfy. Daily maid service we like. And lots of activities to join. Don’t miss the bunker tour. Overall a great stay with super friendly and helpful staff.
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Date of stay: May 2022Trip type: Traveled with friends
Room Tip: Draper suite in floor 2 just off the elevator room 2179 was great.
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Helpful
ALSO KNOWN AS
the greenbrier hotel white sulphur springs, greenbrier white sulphur springs, greenbrier resort white sulphur springs, greenbrier wv
LOCATION
United StatesWest VirginiaWhite Sulphur Springs
NUMBER OF ROOMS
710
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Claim Your Listing Frequently Asked Questions about The Greenbrier
Which popular attractions are close to The Greenbrier?
Nearby attractions include The Greenbrier Falconry (0.5 miles), Greenbrier Government Relocation Facility (0.06 miles), and The Casino Club at the Greenbrier (0.02 miles).
What are some of the property amenities at The Greenbrier?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Greenbrier?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Greenbrier?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Greenbrier?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to The Greenbrier?
Conveniently located restaurants include Prime 44 West, Main Dining Room, and Draper's.
Are there opportunities to exercise at The Greenbrier?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does The Greenbrier have an airport shuttle?
Yes, The Greenbrier offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Greenbrier have airport transportation?
Yes, The Greenbrier offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Greenbrier located near the city center?
Yes, it is 0.7 miles away from the center of White Sulphur Springs.
Are any cleaning services offered at The Greenbrier?
Yes, dry cleaning and laundry service are offered to guests.