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Holiday Inn Express Charleston / Southridge

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Holiday Inn Express Charleston \/ Southridge
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86 Reviews from our TripAdvisor Community

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Showing 86: English reviews
McMinnville, TN
Reviewed October 13, 2016 via mobile

Compared to the night before, this was spectacular. Big rooms. A clerk that asked about our trip and gave recommendations. All in all, I was very satisfied and would not hesitate to stay here again. However, there were problems that could not be ignored. First, our party of 3 only got 2 sets of towels. They corrected it both nights....

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Helpful?
Thank JoshuaP1995
Timothy D, Manager at Holiday Inn Express Charleston / Southridge, responded to this review

JoshuaP1995, Thank you so much for taking the time to provide us with feedback about your stay. We are glad that your stay was spectacular, and that you enjoyed your big room. We are also glad that our friendly front desk staff was able to assist you and give you recommendations on the area of where to eat and sight...

Columbus, OH
Reviewed September 18, 2016 via mobile

The hotel itself shows a little wear and tear but the room was really clean and comfortable. Typical room, nothing amazing but nothing negative to say. The best part of this hotel is the location. There's just about any restaurant you can imagine as well as lots of shopping. If you are in the area to do other things and...

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Helpful?
Thank mamaa92
Timothy D, Manager at Holiday Inn Express Charleston / Southridge, responded to this review

mamaa92, Thank you so much for taking the time to provide us with feedback about your stay. I am so happy that you enjoyed your clean and comfortable room. We are also happy that the location was very convenient for you as well, and do hope we get the chance to serve you again. Always yours in service... Respectfully, Tim...

Pittsburgh, Pennsylvania
Reviewed August 16, 2016

Hotel is nice, second time in two weeks I stayed here for work. Room this week, I checked in massive cover smell Monday with air freshener. Get back from work second night, non smoking room smells like an ashtray. Did not report the issue because I did not want to have to pack up all my belongings and move to...

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Helpful?
Thank lylecroberts
Timothy D, Manager at Holiday Inn Express Charleston / Southridge, responded to this review

lylecroberts, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely,...

Dover, Ohio
Reviewed July 27, 2016

Hotel was not busy at all. Breakfast area was not busy. Food was good and hot. Front desk staff was helpful. Room was clean. Bed was comfy. Plenty of pillows. Room was spacious. Plenty of parking. Nice hotel.

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Helpful?
Thank Lisa S
Timothy D, Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Lisa S., We appreciate you taking the time out to provide us valuable feedback about your stay with us. We thank you for your comments about breakfast, the good food, friendly staff, and clean room. I am glad you enjoyed the comfy bed, and plenty of pillows in the spacious room. We do hope we get the chance to serve...

Sacramento, California
Reviewed July 26, 2016

Stayed here while on business. . . The staff were very welcoming and accommodating. Several remembered and greeted me by name when I walked through the door. The rooms are new and very nice. The housekeepers did a very good job. The breakfast variety was awesome as well; cinnamon rolls, sausage, gravy, biscuits, and omellettes, as well as a cold...

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Helpful?
Thank ucsportsdirector
Timothy D, Manager at Holiday Inn Express Charleston / Southridge, responded to this review

ucsportsdirector, Thank you so much for taking the time to write a review for our hotel. We appreciated you choosing our hotel when you were in town on business, and enjoyed having you with us! I will inform our staff of your kind words, and tell them how much you enjoyed your stay. We are pleased that you enjoyed your...

Reidsville, North Carolina
Reviewed July 18, 2016

I don't remember much about the hotel itself because this is the first one we stayed in during our week without a home. I want to mention how they didn't seem to care about why we needed shelter. My mother is 85 years old with many physical ailments and could not stay in her flooded home and still is unable...

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Helpful?
Thank Kathey M
scwvexpress, Guest Relations Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Dear Kathey M, I am sorry to hear about your situation with the recent floods. Thank you for bringing the fact that our staff had a lack of caring to our attention. We should and will do better in the future. I hope everything works out for you. Sincerely, Linda Porter

Orlando, Florida
Reviewed July 14, 2016 via mobile

This hotel needs a deep cleaning and a bunch of TLC and repairs. Room was ok, but bed and pillows were a little lumpy. Not many outlets. However, it was the best water pressure in the shower! Breakfast area was dirty and we even saw a bug. No one was cleaning or restocking. No pancake machine. Desk people were friendly....

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Helpful?
Thank okietravelmom
scwvexpress, Guest Relations Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Dear okietravelmom, Thank you for taking the time to your review. We apologize for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We have taken note of your valuable comments and will use these...

Reviewed July 8, 2016 via mobile

I should of known when we were waiting on the elevator we noticed the wall paper was being held up by tacks and push pins this might not be the best place. The rooms were ok, not the normal comfortable beds we are use to at most Holiday Inn Hotels. The hotel is dated. The remote would not work but...

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Helpful?
Thank Emily D
Timothy D, Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Emily D., Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of...

Lambertville, Michigan
Reviewed July 6, 2016 via mobile

This hotel was clean, they accommodated our needs as we were just traveling through. Breakfast was decent and the staff was very friendly and courteous. They have a nice courtyard area that is pet friendly and relaxing. Overall a great experience.

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Helpful?
Thank DDH1982
Timothy D, Manager at Holiday Inn Express Charleston / Southridge, responded to this review

DDH1982, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Timothy D. Asst. GM

Cleveland, Ohio
Reviewed June 14, 2016

I hope this is the correct property, it was on Corridor G, about 20 miles from Boone County. Managers were nice, professional. Room could have been just a bit more professionally cleaned. Room was well equipped, however, they only provided two towels, and a very necessary anti slip mat for the shower was only available on request, somehow, a new...

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Helpful?
Thank leicameight
Timothy D, Manager at Holiday Inn Express Charleston / Southridge, responded to this review

leicameight, Thank you so much for taking the time to provide us feedback about your stay. We value your opinion very much, and will take all your comments and suggestions into consideration for future guest stays. I am pleased that you enjoyed your stay with us, and it was certainly a pleasure having you here with us, and we look...

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Amenities

Highlights
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Dry Cleaning
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites Charleston-Southridge features 84 guest rooms five levels. We are conveniently located between two shopping plazas and two dozen restaurants are nearby. Additionally, we are convenient to downtown Charleston and Yeager Airport. Hotel features include: two meeting rooms equipped with high speed internet access, an indoor pool, hot tub, free local phone calls and a complimentary continental breakfast. Enjoy a unique breakfast experience at our new Express Start Breakfast Bar served every morning featuring a selection of fruits, juices, cereals, breads/pastries, and eggs. We have also created the world's best tasting cinnamon roll. Guest room amenities include: coffee makers, high speed internet access, iron & ironing boards, hairdryers and two phones with two separate phone lines, mini refrigerator and microwave. Visit South Charleston, WV and stay smart at the Holiday Inn Express Hotel. ... more   less 

Additional Information about Holiday Inn Express Charleston / Southridge

Address: 95 R H L Blvd, South Charleston, WV 25309-8277
Location: United States > West Virginia > South Charleston
Price Range: $122 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Charleston / Southridge 2.5*
Number of rooms: 84
Reservation Options:
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Also Known As:
Holiday Inn Express Charleston / Southridge Hotel South Charleston
Holiday Inn South Charleston
South Charleston Holiday Inn
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Questions & Answers

Questions? Get answers from Holiday Inn Express Charleston / Southridge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Hotel has smoking rooms. If non smoker stay away”
 of 5 bubbles lylecroberts, Aug 16, 2016 | Read review
“They may have suites, ask for upgrade?”
 of 5 bubbles leicameight, Jun 14, 2016 | Read review
“best floors were 3 & 4”
 of 5 bubbles tfmcbri, Sep 29, 2015 | Read review
“Room we had was very quiet on the second floor. Jacuzzi bathtub was great!!!”
 of 5 bubbles teresaaI5742YP, Aug 17, 2015 | Read review
“It's somewhat off Highway 119 so any room will be quiet and easy to get in and out.”
 of 5 bubbles Calfrope, Jun 26, 2015 | Read review
5 of 5
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