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Holiday Inn Express Charleston / Southridge

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Holiday Inn Express Charleston \/ Southridge
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84 Reviews from our TripAdvisor Community

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Showing 84: English reviews
Pittsburgh, Pennsylvania
1 review
2 of 5 stars Reviewed 2 weeks ago

Hotel is nice, second time in two weeks I stayed here for work. Room this week, I checked in massive cover smell Monday with air freshener. Get back from work second night, non smoking room smells like an ashtray. Did not report the issue because I did not want to have to pack up all my belongings and move to... More 

Helpful?
Thank lylecroberts
Timothy D, Manager at Holiday Inn Express Charleston / Southridge, responded to this review

lylecroberts, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely,... More 

Dover, Ohio
Level Contributor
111 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Hotel was not busy at all. Breakfast area was not busy. Food was good and hot. Front desk staff was helpful. Room was clean. Bed was comfy. Plenty of pillows. Room was spacious. Plenty of parking. Nice hotel.

Helpful?
Thank Lisa S
Timothy D, Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Lisa S., We appreciate you taking the time out to provide us valuable feedback about your stay with us. We thank you for your comments about breakfast, the good food, friendly staff, and clean room. I am glad you enjoyed the comfy bed, and plenty of pillows in the spacious room. We do hope we get the chance to serve... More 

Sacramento, California
1 review
5 of 5 stars Reviewed 5 weeks ago

Stayed here while on business. . . The staff were very welcoming and accommodating. Several remembered and greeted me by name when I walked through the door. The rooms are new and very nice. The housekeepers did a very good job. The breakfast variety was awesome as well; cinnamon rolls, sausage, gravy, biscuits, and omellettes, as well as a cold... More 

Helpful?
Thank ucsportsdirector
Timothy D, Manager at Holiday Inn Express Charleston / Southridge, responded to this review

ucsportsdirector, Thank you so much for taking the time to write a review for our hotel. We appreciated you choosing our hotel when you were in town on business, and enjoyed having you with us! I will inform our staff of your kind words, and tell them how much you enjoyed your stay. We are pleased that you enjoyed your... More 

Reidsville, North Carolina
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 18, 2016

I don't remember much about the hotel itself because this is the first one we stayed in during our week without a home. I want to mention how they didn't seem to care about why we needed shelter. My mother is 85 years old with many physical ailments and could not stay in her flooded home and still is unable... More 

Helpful?
Thank Kathey M
scwvexpress, Guest Relations Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Dear Kathey M, I am sorry to hear about your situation with the recent floods. Thank you for bringing the fact that our staff had a lack of caring to our attention. We should and will do better in the future. I hope everything works out for you. Sincerely, Linda Porter More 

Orlando, Florida
Level Contributor
161 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed July 14, 2016 via mobile

This hotel needs a deep cleaning and a bunch of TLC and repairs. Room was ok, but bed and pillows were a little lumpy. Not many outlets. However, it was the best water pressure in the shower! Breakfast area was dirty and we even saw a bug. No one was cleaning or restocking. No pancake machine. Desk people were friendly.... More 

Helpful?
Thank okietravelmom
scwvexpress, Guest Relations Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Dear okietravelmom, Thank you for taking the time to your review. We apologize for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We have taken note of your valuable comments and will use these... More 

1 review
1 of 5 stars Reviewed July 8, 2016 via mobile

I should of known when we were waiting on the elevator we noticed the wall paper was being held up by tacks and push pins this might not be the best place. The rooms were ok, not the normal comfortable beds we are use to at most Holiday Inn Hotels. The hotel is dated. The remote would not work but... More 

Helpful?
Thank Emily D
Timothy D, Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Emily D., Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of... More 

Lambertville, Michigan
Level Contributor
3 reviews
5 of 5 stars Reviewed July 6, 2016 via mobile

This hotel was clean, they accommodated our needs as we were just traveling through. Breakfast was decent and the staff was very friendly and courteous. They have a nice courtyard area that is pet friendly and relaxing. Overall a great experience.

Helpful?
Thank DDH1982
Timothy D, Manager at Holiday Inn Express Charleston / Southridge, responded to this review

DDH1982, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Timothy D. Asst. GM More 

Cleveland, Ohio
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed June 14, 2016

I hope this is the correct property, it was on Corridor G, about 20 miles from Boone County. Managers were nice, professional. Room could have been just a bit more professionally cleaned. Room was well equipped, however, they only provided two towels, and a very necessary anti slip mat for the shower was only available on request, somehow, a new... More 

Helpful?
Thank leicameight
Timothy D, Manager at Holiday Inn Express Charleston / Southridge, responded to this review

leicameight, Thank you so much for taking the time to provide us feedback about your stay. We value your opinion very much, and will take all your comments and suggestions into consideration for future guest stays. I am pleased that you enjoyed your stay with us, and it was certainly a pleasure having you here with us, and we look... More 

Hagerstown, Maryland
1 review
4 of 5 stars Reviewed May 23, 2016

Holliday inn and suites ,South Charleston, WV>Great place to stay-nice rooms and excellent staff. Employees were problem solvers. Mike and Kodi were very helpful and deserve your commendation. Would b e happy to book this location again.

Helpful?
Thank jrlarden
Timothy D, Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Timothy D. Asst. GM More 

Berkeley Springs, West Virginia
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed February 9, 2016

I had a couple nights of basketball games to officiate in the area and because of points promotions I decided to stay at a different location within the chain. The facility was very nice and very clean as is normal for Holiday Inn properties. I would stay at this location again. NO ISSUES.

Helpful?
Thank Brooks321
Timothy D, Manager at Holiday Inn Express Charleston / Southridge, responded to this review

Brooks321, Thank you so much for taking the time to stop by and provide feedback about your stay. We are very happy that you chose our hotel while the tournaments were going on, and appreciate you staying with us. We value you as an IHG Rewards Club member, and hope we get the chance to serve you again in the... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Free Parking
  • Dry Cleaning
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites Charleston-Southridge features 84 guest rooms five levels. We are conveniently located between two shopping plazas and two dozen restaurants are nearby. Additionally, we are convenient to downtown Charleston and Yeager Airport. Hotel features include: two meeting rooms equipped with high speed internet access, an indoor pool, hot tub, free local phone calls and a complimentary continental breakfast. Enjoy a unique breakfast experience at our new Express Start Breakfast Bar served every morning featuring a selection of fruits, juices, cereals, breads/pastries, and eggs. We have also created the world's best tasting cinnamon roll. Guest room amenities include: coffee makers, high speed internet access, iron & ironing boards, hairdryers and two phones with two separate phone lines, mini refrigerator and microwave. Visit South Charleston, WV and stay smart at the Holiday Inn Express Hotel. ... more   less 

Additional Information about Holiday Inn Express Charleston / Southridge

Address: 95 R H L Blvd, South Charleston, WV 25309-8277
Location: United States > West Virginia > South Charleston
Price Range: $133 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Charleston / Southridge 2.5*
Number of rooms: 84
Reservation Options:
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Also Known As:
Holiday Inn Express Charleston / Southridge Hotel South Charleston
Holiday Inn South Charleston
South Charleston Holiday Inn
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