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Holiday Inn & Suites Charleston West

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400 2nd Ave, South Charleston, WV 25303-1216
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (186)
Room & Suite (44)
Dining (18)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 07/28/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn & Suites Charleston West
Updated 07/28/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 4 hotels in South Charleston
Location
Cleanliness
Service
Value
Travelers' Choice
The Holiday Inn & Suites Charleston West is the solution for your leisure and business travel to Charleston, WV. With an indoor pool and splash pad, fitness center, on-site restaurant and lounge, we offer everything you need for the perfect stay! The hotel is also pet-friendly.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Parking
Wifi
Hot tub
Pool / beach towels
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Convenience store
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Languages Spoken
English, Japanese
555Reviews10Q+A99Room tips

Reviews

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Popular mentions
Michael wrote a review Jun 2020
1 contribution
I very seldom take the time to review a hotel because it takes time and I travel a lot. Frankly, most in this price range are about the same. However, this one is deserving of mention. I was compelled to write this because of the total outstanding travel experience I had at the Holiday Inn - Charleston West. From my very first impression the hotel looks great! I was greeted by a super friendly gentleman named Tom and made to feel at home immediately by one of his coworkers John. The pool and fountain looked very inviting as did the lobby restaurant. Great little market too. Really a great start after a long day of traveling. Once I got to my room, I could not believe the decor, size and amenities. Great Kitchen, living room and huge TV’s. The beds were absolutely fantastic too. The housekeeping staff and front desk team made me feel very welcome all the time. Always clean and always a smile. The responsiveness was more like a Four Seasons without the price tag. Seriously. Long story short; Holiday Inn-Charleston West is the ONLY place to stay when visiting Charleston. Aside from the convenient location, the people and property are terrific. Congratulations Holiday Inn-Charleston West team for a job well done!! I will be back soon and suggest that my fellow travelers do the same. Thanks for a very comfortable and enjoyable 11 days.......see you soon. MH- Miami, Florida
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Date of stay: June 2020Trip type: Traveled on business
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Response from CharlestonHoliday, General Manager at Holiday Inn & Suites Charleston West
Responded Jun 23, 2020
MJHusson, Wow! thank you so much for such a kind social review. We try to treat everyone like our favorite relative. I am so happy that you enjoyed your stay with us and hope that you will return soon. Hope Carroll General Manager
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Scott wrote a review Apr 2020
Montgomery, Illinois1 contribution
This hotel exceeded all marks, and was one of the best sleeps I've had in a while. After looking up reviews online, I called the hotel directly and spoke with Chilou. She was friendly and incredibly helpful. I travel quite frequently for work, and the pandemic makes things a bit harrowing at times, but this hotel was fantastic. Check-in was easy, the room was spotless, and the atmosphere very comfortable. Granted certain amenities were closed for health reasons (i.e. pool, gym, etc), the hotel did what it could to compensate. Check-out was seamless, and though the breakfast was limited (I wasn't expecting much), I was impressed by the quality of the breakfast burrito. I want to make mention of the employee Chilou once more because of how welcome she made my girlfriend and I feel. If/when I travel back this way, I don't even have to think about where I am staying. A+
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Date of stay: April 2020
Rooms
Cleanliness
Service
Trip type: Traveled on business
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Response from CharlestonHoliday, General Manager at Holiday Inn & Suites Charleston West
Responded May 11, 2020
Dear TheMatafluer, WOW, thank you so for this wonderful review. And Chilou thanks you too. I hope that you can return so you can enjoy all of our amenities. We look forward to you coming back soon! Hope Carroll General Manager
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Erma wrote a review Mar 2020
1 contribution
I really enjoyed the breakfast every day. Eri And McKenzie always were so helpful and made every day a wonderful experience . They both were kind and so helpful. They are great employees. The whole staff have been great.
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Date of stay: March 2020Trip type: Traveled solo
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Response from CharlestonHoliday, General Manager at Holiday Inn & Suites Charleston West
Responded Mar 27, 2020
ErmaWv, thank you so much for your kind remarks about our team. We loved having you stay with us and hope you will come back again soon. Be Safe and Be Well, Hope Carroll General Manager
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Maria D wrote a review Mar 2020
1 contribution
My daughter (5 years old) absolutely loves the pool- as do I!! We live in Charleston but have stayed and will continue staying at this hotel for a “fun night out”! The pool is awesome!! It is open late and usually fairly empty. Great activity for my family to come and enjoy during the cold and rainy days! We have ordered a few times from the restaurant and it is OK. The service is always great!! Kaitlin has been our waitress for breakfast before and was at the bar last night while we ordered drinks/food for the pool! Kaitlin is always very sweet!!! On our last stay (3/14-3/15/20) we actually got stuck in the elevator!! One of the housekeepers, Kayla, dropped what she was doing to help us and to get someone up there to fix it even after we got out of the elevator!! John came and fixed it before we had a chance to take another way down!! Kayla and John were very helpful and attentive to us!! I highly recommend this hotel!! For the price, it is a steal- especially if you have little ones who enjoy swimming!!! Thank you Kayla, John and Kaitlin for being so great and cheerful and helping with any needs of your customers!! We will definitely be back!
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Date of stay: March 2020Trip type: Traveled with family
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Response from CharlestonHoliday, General Manager at Holiday Inn & Suites Charleston West
Responded Mar 17, 2020
WOW, thank you so much for your comments. And for mentioning my team. They really care about our guests and want each and every person to enjoy staying with us. We recently added some new menu items and hope that you will come back and try them. Thank you again and please come back soon. Hope Carroll General Manager
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nyflanctraveler wrote a review Feb 2020
New York, New York83 contributions23 helpful votes
Used points to book this hotel and thought the value was excellent. Very nice rooms, super comfortable beds, and one of the nicer indoor pool areas I have seen. Service was excellent, what u come to expect with ihg properties. Didn't eat at restaurant. Hotel seemed renovated fairly recently. Would give 5 stars but wasnt in such a good area. Will be back.
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Date of stay: December 2019Trip type: Traveled as a couple
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Response from CharlestonHoliday, General Manager at Holiday Inn & Suites Charleston West
Responded Feb 24, 2020
nyflanctraveler, thank you so much for staying with us. We are glad you enjoyed your visit. I am very sorry you did not enjoy the area. There are 2 churches, a day care, doctors office and the South Charleston Middle School across the street. I hope that you will return soon. Our renovation is scheduled for the winter of 2020/2021. We are starting a new menu on March 1st, so I hope that you will have time to enjoy our restaurant. Hope Carroll General Manager
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PRICE RANGE
$113 - $193 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ramada charleston hotel charleston, charleston ramada
LOCATION
United StatesWest VirginiaSouth Charleston
NUMBER OF ROOMS
149
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Frequently Asked Questions about Holiday Inn & Suites Charleston West
Which popular attractions are close to Holiday Inn & Suites Charleston West?
Nearby attractions include South Charleston Antique Mall (0.4 miles), South Charleston Indian Mound (0.4 miles), and Criel Mound (0.4 miles).
What are some of the property amenities at Holiday Inn & Suites Charleston West?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Holiday Inn & Suites Charleston West?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn & Suites Charleston West?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Holiday Inn & Suites Charleston West?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn & Suites Charleston West?
Conveniently located restaurants include Los Agaves Mexican restaurant, Suzi's Hamburgers, and The Olive Tree.
Are there opportunities to exercise at Holiday Inn & Suites Charleston West?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Holiday Inn & Suites Charleston West have an airport shuttle?
Yes, Holiday Inn & Suites Charleston West offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Holiday Inn & Suites Charleston West located near the city center?
Yes, it is 0.2 miles away from the center of South Charleston.
Are any cleaning services offered at Holiday Inn & Suites Charleston West?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn & Suites Charleston West?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.