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Holiday Inn Express Charles Town

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681 Flowing Springs Road, Ranson, WV 25438
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Holiday Inn Express Charles Town
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177 Reviews from our TripAdvisor Community

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Haddonfield, New Jersey
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 31, 2015

We were happy with our stay here. The rooms were clean and comfortable. We stayed here 2 nights to visit Harper's Ferry & Charles Town. It was in a great location. However, the wifi was spotty and the TV reception buffered a little. When housekeeping did the room while we were out during the day, they did not clear used... More 

Helpful?
Thank Sharon B
Jason B, General Manager at Holiday Inn Express Charles Town, responded to this review

Though I am glad that you enjoyed your stay, I will definitely address the issues that you brought up with my staff. We strive to provide excellent customer service. More 

Wheeling, West Virginia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 11, 2015

The facility was very clean. Everything had the appearance of being new or well maintained. Mattresses were brand new. Sheets were bright white super clean looked brand new. The breakfast is the best free breakfast I have ever had at any motel. Cheese omelets are awesome. The motel was quiet. We did not have a single issue with noise. The... More 

Helpful?
Thank U U
Jason B, General Manager at Holiday Inn Express Charles Town, responded to this review

Yes, actually, we have just recently replaced our beds and furniture, as well as remodeling the bathrooms with granite counter tops, tub surrounds and new tile. More 

Interlaken, New York
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 4, 2015

A good hotel, with large room that had all the amenities that I needed, microwave and fridge. King bed was very comfortable and the breakfast variety was a pleasant surprise. The setup staff worked hard keeping food replenished and fresh. Hotel is close to Harper's Ferry National Park. I would highly recommend this hotel to friends, it's one of the... More 

Helpful?
Thank Laureen M
Jason B, General Manager at Holiday Inn Express Charles Town, responded to this review

Thank you for the wonderful review. It is always great to hear when someone has a good stay. Please come see us again sometime. More 

Wayne, PA
Level Contributor
94 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed October 25, 2015

We were very happy with our one night stay here. The very clean king room with was furnished with a very comfortable king bed, work station desk, 3 chairs, table,sofa, two 40" televisions, microwave, mini-refrigerator. It also had adequate electrical outlets for charging electronic devices. Shower pressure and plentiful hot water were great. Fitness room was small. Cannot comment on... More 

Helpful?
Thank Lois L
Jason B, General Manager at Holiday Inn Express Charles Town, responded to this review

Thank you Lois for this wonderful review. I am sorry about the pool, just on the problems with having it outdoors. But I am glad that the rest of your stay was enjoyable. Please come see us again. More 

Fredericksburg, Virginia
Level Contributor
69 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed October 25, 2015 via mobile

Surprised at how large the room was. Very clean. Had a refrigerator and microwave. Breakfast was very good and the ladies were working hard to ensure that everything was full and fresh. Bed was not as comfortable as expected. Front desk staff polite but not overly friendly.

Helpful?
Thank Nicole O
Jason B, General Manager at Holiday Inn Express Charles Town, responded to this review

I'm sorry my staff didn't seem friendlier. We usually hear wonderful things about them. I am glad that you enjoyed your stay with us. The beds themselves are brand new (within the last month), So that might be the issue that you encountered. More 

Albion, Indiana
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed October 21, 2015 via mobile

Front desk was friendly. The room large and quiet with a big window that opened. It was very clean.  Beds were firm and comfortable.  Low flow shower. Free Breakfast was hot and they had a pancake machine!  The kids loved that.  Decent restaurants nearby. 

Helpful?
Thank BobVoors
Jason B, General Manager at Holiday Inn Express Charles Town, responded to this review

I am very glad that you enjoyed your stay. Hopefully you will be able to come and see us again soon. More 

Ellicott City, Maryland
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 14, 2015

Spent just one night at the hotel and it was perfect for our purposes. Very nearby the casino and concert theater and was a reasonable price. The staff was very friendly, and the room was clean, and quiet. We would stay again if the need arose.

Helpful?
Thank drkadpt
Jason B, General Manager at Holiday Inn Express Charles Town, responded to this review

Really happy that you enjoyed your stay. We hope that you can come see us again. More 

Hallock, Minnesota, United States
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed October 4, 2015

My husband stayed here for two weeks for work. I joined him for a long weekend. The room was spacious and housekeeping did a nice job of keeping things fresh and neat! Front desk staff was very helpful. The free breakfast was awesome! Couldn't ask for more! Pool was nice too! Thanks for the great stay!

Helpful?
Thank Corinne L
Jason B, General Manager at Holiday Inn Express Charles Town, responded to this review

I am so glad that we could offer you a nice stay. I hope we can see you again soon. More 

La Plata, Maryland
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed September 2, 2015

We stayed at the Holiday Inn Express while visiting Charles Town and Hollywood Casino's. The room was clean and spacious, great location, didn't take advantage of the shuttle as we were so close to the casino. Check in and out was a breeze. Would stay again.

Helpful?
Thank alisonkay33
Jason B, General Manager at Holiday Inn Express Charles Town, responded to this review

I am very happy to hear that you enjoyed your stay. We can't wait to see you again. We are close and the shuttle from the casino makes life a little easier. More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed August 30, 2015

Stayed at this HI Express near the Casino. Checked out before noon and within a few hours, realized we forgot our phone charger. Called back to the front desk, explained what had happened, and described the location of the exact outlet. The women said our room had not been rented. When she called back, no charger, and nothing in lost... More 

Helpful?
3 Thank Gerry S
Jason B, General Manager at Holiday Inn Express Charles Town, responded to this review

Dear "Unresponsive", As mentioned previously, no charger was found in your room. Though we feel for your loss, the hotel is not responsible for any items that you leave behind. When we do locate an item, we store it for 3 months per regulations. More 

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