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All reviewscharles townstayed hererace trackhollywood casinohi expressroom was cleanfree shuttleharpers ferrypancake makerfree breakfastoutdoor poolfront desk staff was very helpfulnice hotelnice staywould stay here againbusiness centerhighly recommend this hotel
The staff is friendly, the rooms are clean and beds are decent. The pillows are super comfy but the bed is more on the firm side. There is a lot of places to eat and they're really yummy too! There is a Walmart about 5...More
Response from Jason B, General Manager at Holiday Inn Express Charles TownResponded 1 week ago
Thank you so much for the great review. Yes, we are located near several shopping and dining areas.
Arrived early and Cara at the front desk was able to accomadate my preferences. The check in was flawless. Property is well maintained.
King room was nice and large. Bed was good. Mini fridge was nice and quiet. Microwave and Kuerig coffeemaker were nice in-room...More
Thank James H
Response from Jason B, General Manager at Holiday Inn Express Charles TownResponded January 9, 2018
Thank you so much for this wonderful review. I will be sure to pass this on to our Desk Staff!
Comparable to other HI Express hotels I have stayed at. Convenient location and extremely friendly and helpful staff. The casino operates a free shuttle service to/from the hotel. Free breakfast was better than most I have had at other hotels.
We are platinum elite members of the IHG (International hotel group) for holiday inn.
We always choose a holiday inn and are never disappointed. The holiday Express in Charles Town W. Va. Was especially impressive. They upgraded us to a suite, it was beautiful and...More
Thank Debbie E
Response from Jason B, General Manager at Holiday Inn Express Charles TownResponded 5 weeks ago
I'm sorry to hear that you didn;t like the pillow. We do offer both hard and soft options in each room, on each bed. But, I am very happy to hear that you enjoyed your stay with us.
Staff was super helpful and friendly.. the only complaint I have is the breakfast wasn’t the best wish it had waffles included and better juice! Felt like it was super watered down!! Other than that was super nice!
Thank Michelle B
Response from Jason B, General Manager at Holiday Inn Express Charles TownResponded January 29, 2018
Thank you for the kind remarks and suggestions. We look forward to seeing you again.
I would say the drive is less than 15min depending on the local traffic. There is not ample parking downtown Harpers Ferry. We found going to the local Natl Park for Harpers Ferry there are shuttle buses that run you... More
I would say the drive is less than 15min depending on the local traffic. There is not ample parking downtown Harpers Ferry. We found going to the local Natl Park for Harpers Ferry there are shuttle buses that run you downtown. The Natl Park is less than 10min from hotel. Hope this helps.