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It was a very dark night in Beckley WV because a storm took out all the power. We had booked at a hotel in Beckley but couldn't stay because of the lack of electricity. So we drove north until we saw the power working and...More
We received a warm welcome upon check-in. The room was clean, the breakfast was great, and the staff was exceptional. The night we arrived my boyfriend had lost my credit card. I asked Wesley at the front desk if anyone had seen it, and he...More
Most important, the hotel room was clean. Very busy on the weekends with close proximity to the gorge. Lots of kids, church groups, families. I considered it to be a fairly safe area though I did notice some people sleeping in their car behind the...More
We booked a few hours before we arrived. We were just passing through on a long road trip. We were told there would be a roll away bed for us. When we got there the girl at the front desk said she had just given...More
Thank J M
Response from Jeff S, General Manager at Comfort Inn New RiverResponded August 5, 2016
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be...More
I am a Choice Privileges member so I stay at these often. This one wasn't bad; it was clean and comfortable and provided a nice place to get in off the road. The free breakfast was good and the beds were good. Most of the...More
$94 - $148 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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