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Holiday Inn Express Newell

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Holiday Inn Express Newell
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81 Reviews from our TripAdvisor Community

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Showing 81: English reviews
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

I have stayed here for more than 120 nights over 5 business trips in the past 15 months. The only hotel in small town Newell, hence you don't have much of a choice. Really a simple, no frills hotel. The staff make the place exceptional though. Manager Heather, breakfast chef Vicky, Richard and Ralph, front desk Diane, Kay, Vicky, Naomi,... More 

Helpful?
Thank Raymond T
Ohio
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed June 3, 2016 via mobile

Visited for 2 nites with elderly parents to go to live horse racing. The hotel is remarkably clean, and beds very comfortable. Shower was one of the best I've seen! Only problem was that the check-in was stretched out to a half-hour all because my 89yr. old mother insisted on paying cash. Apparently there is no protocol for this. Yes,... More 

Helpful?
Thank joconna
Easley, South Carolina, United States
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed June 1, 2016 via mobile

Found this spot by mistake, it's in the middle of nothing. Upon check-in the young lady acted as if I was disturbing her (not sure how, no one around). Provided my IHG number...twice...... and surprise! Was brevet entered. Received no welcome points, received no upgrade (wasn't even mentioned), never acknowledged as a Spire member nor asked if I wanted points.... More 

Helpful?
Thank FlatDisappointed
IHGService, Guest Relations Manager at Holiday Inn Express Newell, responded to this review

Dear FlatDisappointed, Thank you for being an IHG Rewards Club Spire Elite member and submitting your review. We do always ensure we provide the benefits according to each level of our loyalty scheme. I am sorry that we failed to deliver an exemplary customer service at the front office and the breakfast items did not live up to your expectations.... More 

OHIO
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed May 17, 2016 via mobile

If your looking for clean comfortable room to stay this hotel is excellent! Extra comfy sheets and pillows. Went to breakfast bar @9am everything was empty including coffee?? Went to front desk Shannon apologized but did nothing, one of the staff was approaching I asked her for cream cheese she went in the back grabbed a couple and commented I... More 

Helpful?
Thank OHIOKIM1968
Irwin
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed March 26, 2016

This is the third time my wife and I have stayed at this property. We wanted to stay somewhere on the way to Berlin, Ohio for shopping and antiquing. This property is very clean and well maintained. The staff were friendly. The breakfast provided was very nice. It is a few miles from a the Mountaineer Casino and just across... More 

Helpful?
Thank Thomas M
Elyria, Ohio
Level Contributor
7 reviews
4 hotel reviews
5 of 5 stars Reviewed February 25, 2016 via mobile

We stayed overnight on a weekend where mountaineer casino was booked full, the room was wonderful for the price, very clean comfortable beds! Breakfast was great compared to many of the hotels we have stayed in. Keep up the good work!

Helpful?
Thank twolfie514
Level Contributor
4 reviews
4 hotel reviews
2 of 5 stars Reviewed February 20, 2016 via mobile

I could not sleep because I kept hearing bumping all night. Like somebody was moving furniture and running down the halls. There were a couple of drunk women going to the pool. Way too many noises. The rooms are clean. The hotel looks new. Just be prepared to wear earplugs if you want a good nights sleep.

Helpful?
Thank Porsha M
IHGService, Guest Relations Manager at Holiday Inn Express Newell, responded to this review

Dear Porsha M, Thank you for posting a candid feedback from your recent stay with us. It is great to know that you were able to appreciate the cleanliness of our rooms. However, I was concerned to see that you had some problems with noise during your stay. I would like to apologize for any inconvenience this issue may have... More 

Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed December 16, 2015 via mobile

The hotel it self is REALLY good. With clean rooms and everything else that this brand offers. Top of the line Express, but I was disappointed with the young woman at the front desk. She did not acknowledge me as a gold member nor did she ask me wether I wanted my bonus points or my goodie bag as she... More 

Helpful?
Thank Mac2076
Franklin, Ohio
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed November 12, 2015 via mobile

I love Holiday Inn's pillows. They give you both hard and firm and I Love having two pillows to sleep. The breakfast was very good, pancakes, omelet, sausage and all the other customary breakfast items. The hotel was very clean and very quiet and the rooms were a comfortable size. We had two queen beds, microwave and refrigerator. All the... More 

Helpful?
1 Thank Mary S
Virginia
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed November 9, 2015

We've stayed at many Holiday Inns over the years and this was by far the best. Check-in and check-out went smoothly. The room was very clean and the bed very comfortable. As a bonus, the pillowcases were embroidered - one with soft and the other firm. I'm a stickler when it comes to finding hair in the bathroom and none... More 

Helpful?
Thank BandMomVA
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
Official Description (provided by the hotel)
The new Holiday Inn Express Newell is a 69-room Mountaineer hotel located minutes from Mountaineer Casino Racetrack & Resort and the Homer Laughlin China Co. and outlet, home of Fiesta ware. We feature free high-speed internet access, whirlpool rooms, an indoor pool and hot tub, exercise room, guest laundry, business center, microwaves and mini-fridges in all rooms, and suites. ... more   less 

Additional Information about Holiday Inn Express Newell

Address: 1181 Washington St, Newell, WV 26050-1437
Location: United States > West Virginia > Newell
Price Range: $107 - $152 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Newell 2.5*
Number of rooms: 69
Reservation Options:
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Also Known As:
Holiday Inn Express Newell Hotel Newell
Holiday Inn Newell
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