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This was the 3rd time we've stayed at this hotel. The 1st time was ok, the 2nd time there was nice issues above us, so this time i a requested top floor 2 room suite. When we first got there to check-in, it took about...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express NewellResponded 1 week ago
Thank you for choosing Holiday Inn Express Newell-Chester Wv and for taking the time to provide feedback about your experience.
I would like to start by apologizing to you for not meeting your expectations regarding your check in experience, that the room smelled...More
This hotel is very clean, quiet, and comfortable. The staff was efficient and accommodating in all respects. The breakfast was a pleasant surprise from the usual continental offerings, with hot items such as fresh scrambled eggs, egg white veggie omelets, bacon, sausage, biscuits, sausage gravy,...More
We stayed here one night when traveling. We were in one of the suites. It was nice to have a little extra space. The beds were comfortable and you had a choice of firm or soft pillows. The room does need some updating/cleaning. The rug...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express NewellResponded August 16, 2017
Thank you so much for staying with us and for taking the time to leave us your feedback. I am pleased to know that you liked our suite rooms and found our beds comfortable. Your review is vital for improving the service and...More
We had a good stay here. It is nothing fancy, but it was convenient. We found a scary jumping spider in our room (and we were on a real high floor too!), and the front desk staff tried to help us catch it (no luck...More
Overall this is a good option when seeking a place to stay in the area. It is clean and safe . The staff is friendly and the breakfast is a step above most "breakfast included " chains. The only negative was that there was a...More
$108 - $155 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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