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SpringHill Suites Morgantown

Traveler (136)
Room & Suite (75)
Dining (34)
Certificate of Excellence

About

#5 of 24 hotels in Morgantown
Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Kids stay free
Business Center with Internet Access
Meeting rooms
Parking
Free internet
Wifi
Internet
Hot tub
Indoor pool
Heated pool
Breakfast buffet
Non-smoking hotel
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Kitchenette
Microwave
Flatscreen TV
Refrigerator
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Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Business
Hotel links
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Hotel deals
289Reviews
1Q+A
39Room tips
Traveler rating
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  • 24
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Popular mentions
The exterior and lobby were great but that was about it. The rooms and furnishings are older. The front desk personnel were on long phone conversations, once upon check in and then again when I went for towels and wash clothes. Housekeeping took our dirty towels and washcloths but didn’t leave any clean ones. I went to the front desk to get some and was told they have no clean towels at all. I explained they didn’t leave any clean ones when cleaning the room and front desk person simply said she didn’t know what to say other than they had none clean. Before she’d go get me a couple of wash clothes, she helped the 3 other people that were behind me in line- one of which was also there for towels.
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Response from JessieBerens, General Manager at SpringHill Suites Morgantown
Responded yesterday
Dear slogsdon29, Thank you for sharing your most recent experience. While I am disappointed to hear about your housekeeping issues (and I will personally communicate this occurrence with the appropriate department heads for correction), I am delighted to announce that we are completing a full renovation in January which will include fresh, new designs and room appointments. We deeply apologize for all inconveniences caused during your stay, but thank you again for providing us with notes that we can use to consistently improve guest experiences into the future. Best wishes and safe travel-
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This is an older SpringHill Suites that is showing it's age. The good things are that it has a nice lobby and a quiet location. The bad things are the age is showing in the condition of the rooms. The sofa and carpet in our room had stains and worn spots. The air conditioner was fairly noise. The bathroom was separated into two parts. Because of this, the toilet was right against the shower. It was tricky turning the water on and getting in and out of the shower. The room was clean and the bed was comfortable. It was an ok place to stay for a night while on the road.
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Response from JessieBerens, General Manager at SpringHill Suites Morgantown
Responded 4 days ago
Dear CKT808, Thank you for staying and sharing your most recent experience at the SpringHill Suites by Marriott Morgantown. We are very proud to note that we were the first Marriott built in Morgantown, and even more excited to announce that we have scheduled our next renovation in January 2020! Thank you for such constructive feedback, and we will take your notes into consideration as we make design plans for our big endeavor. Best wishes and safe travel
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We had rented an Airbnb which turned out to be a nightmare. We were 6 states away from home and without a place to stay. I called SpringHill Suites and they took care of us. They were super friendly, and accommodating. The room was clean and spacious. The layout is a little weird, but no biggy. They offer cookies every night that are amazing. Breakfast is your standard morning breakfast, nothing spectacular, but a really nice touch and has something for everyone. I can’t say thank you enough for the hospitality!
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Response from JessieBerens, General Manager at SpringHill Suites Morgantown
Responded 4 days ago
Dear Flmum, I am so sorry to hear that you had a difficult experience with Airbnb. However, I am delighted that we were able to care for you and your family during such a challenging time. Thank you for staying with us, and it was a pleasure to be able to be there for you! Best wishes and safe travel
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Nice size suites but odd lay out. The couch in a semi separate room. Tv is in the middle . So its alittle odd if your in the beds to see,especially the further bed away. Plus I like 2 TVs.They did not have Bravo TV. Don't understand why they don't have all the channels. Little noisy,could hear the kids running up & down next to us. Breakfast was decent ,pre made oatmeal.But they had 4 dry cereals but all sweet. No raisin bran or cheerios or something with less sugar. So hubby wasn't happy with that.Other then that it was a decent hotel.
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Response from JessieBerens, General Manager at SpringHill Suites Morgantown
Responded 4 weeks ago
Dear vicsdahlias, Thank you for staying with the SpringHill Suites by Marriott Morgantown! We appreciate your time providing feedback regarding your stay. We have provided your guest room design feedback to the appropriate teams at Marriott International, and will be considering your notes during our next renovation. I do apologize for the update in our TV channel offerings, as our cable provider changed while we upgraded our package. In addition to the popular cable channels, we now also provide all of the latest television applications on our new Guest Room Experience platform, which includes Hulu, Netflix, Pandora, and more! Now, our guests can continue to watch their favorite shows while on travel, picking up right where they left off. I am so disappointed that we did not carry your preferred cereal selection. While we do carry Fruit Loops and Frosted Flakes, our most comparable options to Raisin Bran/Cheerios would be Kellogg's Low Fat Granola and Kashi Go Lean Crunch--supplied for variety for our guests. Best wishes and safe travel--
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Im not exaggerating with my title. I have been in a lot of hotels in my time as a military service member and a member of a family that is scattered all over the country. This hotel was amazing in every way. Friendly, attentive and hard working staff. The room was impecable with plenty of space to feel at home. Cant beat the free breakfast which had more dietary options than we expected. Definitely above and beyond our expectations. We were expecting muffins, dry cereal and fake scrambled eggs, but much to our surprise they had plenty to choose from. The pool and hot tub were a plus. I feel sorry for the staff that had to deal with a crazy ass family that checked in with 6 bad ass kids yelling in the hallway, raising hell in the pool and being those people.
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Response from JessieBerens, General Manager at SpringHill Suites Morgantown
Responded 4 days ago
Dear eddiec379, Thank you so much for sharing your experience at the SpringHill Suites Morgantown. We take great pride in our service and the little extras that define SpringHill as a brand. I do apologize that your stay was interrupted, but am pleased to hear that did not impact the tone of your time with us. If you find yourself in Morgantown again, please come visit us! Renovation is coming in January 2020 and the entire property will be refreshed. Best wishes and safe travel!
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PRICE RANGE
$94 - $166 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
springhill suites morgantown hotel morgantown, morgantown springhill suites
LOCATION
United StatesWest VirginiaMorgantown
NUMBER OF ROOMS
80
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