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Hotel Morgantown and Conference Center

1400 Saratoga Ave., Morgantown, WV 26505
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Hotel Morgantown and Conference Center
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175 Reviews from our TripAdvisor Community

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Moorefield, West Virginia
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

My wife,daughter and I stayed there January 31 2016 and February 01 2016. My daughter was to have surgery at the WVU hospital on the 1st of February. We chose this hotel because they were on the hospitals list of discounted rooms and very close to the hospital. Upon arrival the outside looked clean and inviting. The initial contact with... More 

Helpful?
Thank truckdriver83
GMHotelM, Guest Relations Manager at Hotel Morgantown and Conference Center, responded to this review

I am terribly sorry to learn that you experienced so much difficulty during your stay. Know that your voice is important to us and that we are working hard to address these issues and improve upon the guest experience. We hope to see you again someday and to transform your opinion of our hotel and service. More 

Carmel, Indiana
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed December 15, 2015

Hubby and I just needed a place to sleep during a long car trip. A nearby Best Western seemed a little pricey at $100+, so we tried Hotel M. At $62 before tax for a king bed room, it seemed ideal. However, the place is showing its age, big time. Peeling paint, peeling ceiling tiles, a bathroom door that wouldn't... More 

Helpful?
Thank LindyIndy
GMHotelM, Guest Relations Manager at Hotel Morgantown and Conference Center, responded to this review

We sincerely apologize for the look and the cleanliness of the hotel. Thank you for your feedback as we will have this looked into and possibly make necessary improvements. I am glad that you still liked our hospitable front desk staff. We hope that you can still give us another chance on your next visit in the area. More 

Charleston, West Virginia
2 reviews
1 of 5 stars Reviewed December 8, 2015

The curtains are the same as they were from when I stayed here as "Quality Inn" in 2003 but lets just say they look like they had never been washed. The bathroom wasn't bad but the towels were stained (I can only assume the don't use bleach). The lamp shade had 1/2 inch of dust on it. Cigarette burns on... More 

Helpful?
Thank PinkWVUBlonde
GMHotelM, Guest Relations Manager at Hotel Morgantown and Conference Center, responded to this review

We sincerely apologize for your unsatisfactory experience with the cleanliness of our accommodations and facilities. Rest assured that this will be forwarded to our management and staff for them to be reminded of their duties. We are hoping that you can still give us a chance to prove how much we value your business on your next visit in the... More 

Travelers are raving about these Morgantown hotels

Ann Arbor, Michigan
Level Contributor
3 reviews
1 of 5 stars Reviewed November 14, 2015

After making reservations on line for a Single King room, I spent an hour at the front desk after an exhausting 7 hour trip; only to have the staff tell me they did have my reservation....then they couldn't find it...found it again and then proceeded to delete it accidentally. In the meantime another staff member came to assist, but first... More 

Helpful?
Thank Onceafool
GMHotelM, Guest Relations Manager at Hotel Morgantown and Conference Center, responded to this review

We sincerely apologize about your unsatisfactory experience with our reservations and accommodations. Thank you for your feedback rest assured that everything you shared will be forwarded to our management to have them look into it and resolve immediately. We hope that you can still give us another chance to prove how much we value your business. More 

Toronto
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 3, 2015

Seemed to have had a branding change, perhaps new owners, not certain, but definitely more run down than before.We travel thru Morgantown twice a year and have stayed in this hotel in the past. it was already marginally acceptable. This time, this past weekend, I can say it is the worst 2/3 star hotel we have ever stay at in... More 

Helpful?
Thank Janice M
GMHotelM, Guest Relations Manager at Hotel Morgantown and Conference Center, responded to this review

We sincerely apologize that we didn't meet your expectations in having an excellent customer experience. Thank for your feedback as it will be forwarded to our management to have it resolved immediately. We hope that you could still give us a chance to prove how much we value your business on your next visit in the area. More 

Philadelphia, Pennsylvania
1 review
4 of 5 stars Reviewed October 31, 2015 via mobile

I had a good room for a cheap price. Plus front desk was super helpful. Stephanie and Julie helped my wife and I, they were friendly and even brought us extra pillows to our room. Our room was older but very well kept and clean. I will definitely be coming back next time.

Helpful?
Thank cowboyfandcook
GMHotelM, Guest Relations Manager at Hotel Morgantown and Conference Center, responded to this review

I am glad that you and your wife enjoyed your stay at our hotel. We are very grateful that we have exceeded your expectations in having an excellent customer experience for an affordable price. Thank you for your business and we are looking forward for your next visit in the area! More 

Charleston, West Virginia
1 review
2 of 5 stars Reviewed September 27, 2015

We've stayed here before and we knew it was not in the best condition but hoped by this time they would've upgraded it a bit. We were disappointed to find that it has definitely gone from bad to worse. We had to pay a high price because it was a game weekend. Our room was on the back and the... More 

Helpful?
Thank Susan1700
GMHotelM, Guest Relations Manager at Hotel Morgantown and Conference Center, responded to this review

Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. This issue is being addressed with our staff and management. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for improved convenience in... More 

1 review
1 of 5 stars Reviewed September 19, 2015 via mobile

I have read bad reviews and wanted to give this place the benefit of the doubt. But we didn't make it inside the room. After seeing the condition of the buildings which were run down and dirty and the people that were hanging around for whatever reason I asked for my money back. Came to town to run in a... More 

Helpful?
Thank Lorraine C
GMHotelM, Guest Relations Manager at Hotel Morgantown and Conference Center, responded to this review

We appreciate your time in sharing the details of your recent experience with us. It is our goal to provide the best lodging experience to our valued guests and we wish to let you know that your voice is of utmost importance to us. Thank you for your honest feedback which will promote practical policy changes and an improved experience... More 

Level Contributor
36 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed August 28, 2015 via mobile

My sheets are still soaked from being sprayed in Lysol. Why is there Lysol on the sheets? I hope they are cleaned, I really just don't want to know at this point. The comforter is stained. The floors are sticky. The door won't open. Oh, god, the toilet seat has a thick layer of yellow filth caked on. There are... More 

Helpful?
Thank Travis S
GMHotelM, Guest Relations Manager at Hotel Morgantown and Conference Center, responded to this review

We are deeply distressed to discover the lapse in service you experienced during your recent stay. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Thank you for your honest feedback which will promote... More 

Israel
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed August 27, 2015

I really impressed from the staff of the hotel's they was wonderful and helped me with everything I needed. They were so nice and I extended my stay at the hotel. Especially want to note Alexa and Scott that was wonderful.

Helpful?
Thank Evshsn
GMHotelM, Guest Relations Manager at Hotel Morgantown and Conference Center, responded to this review

Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It means a lot to hear from guests who are satisfied with all of our services and amenities. We're glad you had a great time with us and we look forward to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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